NOKIA CUSTOMERS STILL BEING RIPPED OFF

Me again
Just to explain to all users of Nokia handsets to be extra carefull when having your mobile updated in a service centre.
Check for the latest version on line for your mobile either by looking at the NSU list or checking with dicussions.
The reason why is these centres are deliberately using out of date firmware for all handsets so as to make extra cash from the out of warranty handsets and Nokia is doing nothing about it.
This obviously affects in warranty handsets too.
Here is an example the present firmware release for the 6230i is 04.22 but when you go to a service centre right now it will offer you 03.80 or 03.88 .
These centres deliberately hold back the most up to date firmwares so as to recharge you weeks later for the correct firmware.
This is by definition FRAUD and should be punishable but isnt.
There is more than one cure to this issue.
1.The NSU release an update immediately for this handset for online updates.
2.Nokia contact all Service Centres and force them to provide the latest firmwares.
I am sending all this information to a number of newspapers and reporting this to trading standards as I and many others see this as a serious issue .
Nokia is failing to protect thier customers on this matter even though they can cure the problem by publishing and releasing all the latest firmware for this and other handsets a lot quicker than present.
Please provide your support for this matter by contacting nokia directly and also posting your complaints here concerning this matter.

You received and answer in this thread you started on this.
You are basically barking up the wrong tree here as:
You bought a low end inexpensive phone which is known to not have a USB port
The manual clearly states you need a mobile data connection for the FOTA
You choose to use a mobile data connection without a bundled allowance to get the update so you should understand that this will cost money.
You choose an operator who appears to be very expensive if they charge you £26 for about 35MB data
A Nokia Care Point can install the update for you.
There is nothing here you can blame Nokia for. You alone are responsible for whatever options you took here The only party ripping you off appears to be your carrier assuming you are honest about the cost for the transfer.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

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Where can I send a complain to apple support? I am being ripped off by a tech support location in Mexico.

I purchased a Mac Book Air computer 2 months ago in a BEST BUY store in Guadalajara, Mexico.
I was working on my computer when it went off and the battery indicator stoped being on the top bar.
I took the computer to the store, and the people from the geek squad took a look at it, and told me that the problem was the battery, but that I should not worry because just 2 months had passed since I purchased the machine, so I should have the warranty from Apple, and I had also purchased the extended warranty from Best Buy, so I was covered.
The took my computer and gave me a receipt.
2 weeks or so after this I get a phone call from the repair shop to where they sent my machine. This are their infromation:
Making Touch Services, S.A. de C.V., Servicepro ( Suc. Guadalajara) Niños Heroes 2828 Planta Alta · Jardines del Bosque · Guadalajara, Jalisco · C.P. 44520 Tels. (33) 1204 5114 y 1201 7906 · www.mtsmx.com · [email protected]
And they tell me that the computer had been "inmersed in liquid" and therefor my battery, "the flex" and some board had to be replaced, and since the computer had been "inmersed in liquid" (those were the exact words used) the warranty was void, as well as my extended warranty, so if I wanted my brand new computer working again, I have to pay them $4,216 mexican pesos.
The whole situation is ridiculous because the computer is new, I paid for an extra warranty to protect my equipment, and of course I did not "inmersed" my computer in any liquid. However the use of those words is very important to the case, because that "improper use of the equipment" allows them to claim a void warranty and charge me for a reppair of a new equipment!
I asked them for proof of what they were claiming, and they sent a picture of a "flex" on top of a table that had "watery salt stains caused by summersion"
When I Asked the to take a picture of my computer and send it to me, of coursed they did and of course there is no other component that shows any of the damage that appears in the flex.
I am outraged at the whole situation, and I am sure that this would have never happened in the USA. I have been working with apple computers for over 10 years, I currently own 6 apple computers, and this is the first time I am beeing ripped off like this.
How can I get a hold with someone at apple to review my case?

Mexico
Apple Store (Consumer and Education Individuals)
001-800-MY-APPLE (001-800-692-7753)
Apple Store (Small Business)
001-800-692-7753

Am I being ripped off?

I know this is not a question related directly to FCS, but as most of you do work for a client, I was wondering what you might think.
I filmed a show in June. A youth theatre group (whom i will not name) rented out a space at the Cleveland Playhouse. I did some research on them before I went to the shoot, and their website says they are a way for youth to get into show business. You have to pay to be in the show, although the website doesn't say how much. I might add that the website is poorly designed and has several spelling and grammatical errors.
Anyway, since they pitched themselves to be "semi professional" kids theatre group, i figured they should be pretty good. I was wrong. The show was so bad, i couldn't imagine how the lady who runs it could charge them to put on such an amateurish production. But since they had rented out a well established theatre, i kinda let that go.
I told the lady that i would have a DVD draft in 2 weeks. I did, and i sent it to her. She said that it was really good (the dvd, i hope not the show) and had some corrections for me, mostly inserting her name 4 times in a row in the end credits and placing a copyright notice. I finished that about a week and 1/2 later. Mailed it. It only took a day for the first DVD to get there, so a couple days later I sent her an email asking her how it turned out. She told me she didn't get it. I waited until a week after I shipped it, and figured the post office lost the package. So I went and shipped another copy of the DVD. Double checked the address AND placed a tracking code on the package. I emailed her today and she told me she still didn't get it. I checked the tracking code and it said it was delivered to the address in the area code.
I talked to my dad about it and he said he thinks she is ripping me off. She only needed 3 copies of the DVD, so i'm afraid if I just send her another she will tell me that my services aren't required.
There only a couple possibilities:
1. The post office lost my package, twice (although the second one had delivery confirmation)
2. I got the address wrong on the package when I filled out the shipping label at the post office. (I double checked each time)
3. She HAS been getting the DVD's, and is apparently happy with the new copies, so she is waiting for me to send 3, pretend she didn't get them, and then put my services on hold.
I'm thinking of asking her to pay me before I send the next DVD. The thoughts about how scammy the website seemed along with the quality of the show are coming back to me.
I gave her a very fair price on the DVD's. $125.00 to film, and $7 per DVD she needs. So far I have spent 3 DVD's, 2 of them she apparently never got.
Do you think she is ripping me off?
Thanks

That is crazy. I'm sure most other clients would have been willing to pay more (again, the scamminess comes back to me). My price was originally $150 to film and $10 per DVD, but she didn't like that very much. Since she was my first out of town client though, i lowered the price since I wanted to expand from local jobs.
A couple summers ago I filmed the entire youth workshop (three in total) at my local theatre. I charged $15 per DVD and ended up making around $1200 (to me that was, and still is, a huge amount of money). Since my camera at the time could not get a feed from the sound system, I had the sound guy record a track of each show, and I redubbed each one (which took a long time considering it was three shows). It took me a couple months to get everything done, and I dropped off boxes full of DVD's to the theatre. A few months later, in January, the parents of one of the kids involved in the workshop forwarded me a message from the producer that was sent out to every family. The email read that they apologize for not getting the DVD's out sooner, but that the videographer (me) had taken way too long to complete the DVD's and "due to many issues, is not a person I would recommend again"
The DVD's apparently sat in the theatre office for 3 months before they realized they were there, even though I left them with the executive secretary. They must have assumed that it was my job to notify all those who wanted a DVD when they only gave me contact info for one of the three shows. I had been involved with that theatre since the 6th grade, and because of that one "producer" (who has since left the theatre), i have not been asked to do any jobs since then. Now they get a kid who sets up a camera in the tech booth, then goes and sits in the house while the camera records.
They recently had a change in hierarchy so I paid the office a visit and noticed that half the DVD's I made were still sitting in a box. The sight made me sick, because I put a LOT of work into my DVD's, and then most of them don't get distributed. Was I in the wrong here? I assumed, since the theatre didn't give me contact info for all parents, that they had the contact info and would notify when I had completed the DVD's.
As you can see, i've had some bad luck with clients. I guess this whole thing is a learning process. While we had written agreements (via email), next time I am making a contract with all the terms written out clear as day.

Do I finally have the proof we are being ripped off on DATA?

I believe some jetpacks are targeted some are not. It may be random or it may be based on your data usage. If you use a lot of data (Let's say 10 Gigs per month) it is easier to sneak in a Gig or two. Here is my situation. I had two Jetpacks. My MIL lives on our property in a separate house. She uses internet very sparingly, mostly for e-mail. I added a jetpack for her use. For a year she averaged about 2 or 3 hundred MEGABYTES per month. In August I decided to upgrade my phone to a Samsung Smartphone. I was able to use the Smartphone for my own Hot Spot. So, I turned off my MIL jetpack that was no longer under Contract and gave her my Jetpack that is still under Contract.
Keep in mind I use about 10 to 12 Gigs a month on the internet, my MIL never used more than a couple hundred Mebabytes per month. So guess what happened?
My MIL suddenly went from using 2-300 Megs a month to using 2.4 GIGS a month.
I can only conclude my Jetpack has been either hacked or Verizon pads the usage to get me to go over and add another 2 gigs. I checked the daily usage for the month and there was a sudden 1.6 GIG data usage in a 24 hour period. It occurred on the 22nd of September. I know my MIL did not use the Data. This usage was tied to the Jetpack that I have been using for the last year and consistently had unusual data usages. Of course Verizon denies this. It is always my fault. Now I guess it is my MIL's fault. I am seeing Data usage when the jetpack is turned off. She checks her e-mail about three times a week.
I can understand there might be a delay in the data use report but when the Jetpack is turned off for three days and still shows data usage during that period I think it is a lot more than a "delay" Someone is using our data and Verizon is charging us for data we are not using. Verizon can deny it all they want but I believe my experience is proof.
I have talked to Verizon and they are sending me another Jetpack to use in hopes it is the jetpack that is at fault. It will get a new SIMM card.
I don't think it is the Jetpack at fault. But we will see. Personally I believe Verizon is capable of sending me a new one then stopping padding my usage so it appears it was a faulty Jetpack. Either that or the new one will have a different "address" and who ever is hacking it won't have access until it gets hacked again.
In either case there is a real problem with this entire DATA system.
BTW. When I upgraded to a Smartphone I bought the phone rather than go on a contract plan because I wanted to be able to switch to AT&T if this continued when my Jetpack contract was up. The Verizon 4G coverage is very spotty where I live but AT&T is better. I explained this to the salesperson. The salesperson agreed with me, said he understood. What the salesperson failed to mention is the $600.00 smartphone he sold me would not work on anything but VERIZON so I would still be stuck with Verizon unless I wanted to spend another $600.00 for a phone to switch to AT&T. I think this shows the mindset of Verizon and its employees.
So you might ask, why do I stay with Verizon? Simple, right now it is the only game in town where I live until my Jetpack Contract is up and I decide to take the $600 loss on the Phone and switch to AT&T. Had I known the phone would not work on AT&T I might have made the switch when I upgraded to the Smartphone and just kept the Jetpack account until that contract was up.

When it comes to the issue ofbthe smart phone all you need to do is unlock it to accept the new simm card. Congress has made it legal and now requires company to provide either an app for unlocking the phone or, an unlocking service. Simply download and run the app or take it into your service providers store and it can be unlocked. Hope this is of some help.

My bt bill ? I feel that Im being ripped off!!!

why is it when i phone bt with an enquiary about my last phone bill, (broadband usage package 1)
i just keep getting told that i have to change my package?
my last bill was £58.50,that was for december, my phone bill for calls was £0.90, or there abouts.
but my broadband was 30gb over,my 10gb limit, whitch according to the fair use policy, is approximatly 2,500 songs! witch meens i must have downloaded the equivalent of 10,000 songs with my laptop in a month?
not happy with that, i get an email telling me that from the 4th of feb till the 10th of feb i have already went over my 10gb limit, and my bill is £35.00 ?
i have tryed to talk to BT India ! but i would be better of banging my head of a wall ! all i want is an Itomised bill, for my broadband usage,so i can see for myself what i am being charged for ! is this to much trouble for such a big company? that has it's customers best interest at heart? what a joke !
and just befor i go how come my laptop keeps trying to conect to that btfon or whatever it is????

You will not get an itemised bill for broadband
Do you keep check via the the BT usage monitor ?
If your hub (if you use one ) has been connected continuously you can see how its record of usage compares with BTs record
Fon is a system which uses a small portion of users bandwidth to provide an out of doors service you can opt out of it on your BT site page
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

Am I being ripped off, paying £67 for all rounder ...

Hello,
Ever since I started using BT many many months ago, I noticed that I was paying around doubble the orginal price they advertise it at.
I am currently paying £67 each month for the Unlimited Broadband and Calls with superfast BT Infinity broadband, and TV, with phone line rental, this seems way to high, even o2.co.uk offer l the above, maybe not with fiber optic, but is half the price......why am I paying so much? and I never did get 3 months free, I noticed charges from month 1......

Hi Pucker, I would look through the bill and see how much you are being charged for each item. £67 a month is a lot but then I don't know what package you have, if you have the sky sports package that BT bolt on to some packages that give Sky Sports 1 and 2 then obviously it will be a lot more than if you're just paying line rental each month.
Don't forget that prices advertised are often for the cheapest package, and may not be the package you are on. For example, I pay £18 a month for broadband option 2. I saw an advert for BT broadband at £13 a month, but that's Option 1, the cheapest package they do, and it doesn't apply to the package I'm on. So any cheap prices may not be the same package that you are taking out as they vary, for example broadband option 1 gives 10 gb allowance and option 2 gives 40 gb usage allowance, so costs more per month, even though it's still the same broadband connection.
Contact The Mods
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Charges for cancelling your contract early

Took my phone to a 3rd party repair service for low battery issues. He says my board is bad. Offered to buy my phone for parts. Am I being ripped off?

My phone worked only while it was on a charger. I took it in to have the battery replaced. Afterward, my phone wouldn't work at all. He says my board is bad and offers me my $60 back that I paid for battery replacement and he keeps my phone for replacement parts. I think I'm getting scammed. What do you think?

Thanks for all of the replies. I wanted to post an update as a courtesy. This store has had my phone for 5 days. Yesterday, after testing, he said my board is defective. He wanted to put it in a diferent case, but he didn't have time, so I gave him another day. Went in the next day, still not done, but offered me my $60 back, but he was going to keep my phone for extra parts. I said no, I wanted to keep it. So I went in the next day to pick it up. Again, it wasn't ready. I told him I'll come back later to pick it up, he said OK. I went in again today, it still wasn't ready. I said I want my phone NOW, so he conceded and looked at my phone, said "hmmm...it appears to be working. Maybe it was the port." I just took my phone and got the **** out of there. I've been using it for the past 3 hours and it hasn't shut down on me and the battery is still full. All I gotta say is, don't go to anyone but the original maker. Lesson learned. Thanks for bearing with me.

I am being charged £46.88 per month for cs6, bridge AI etc and i only need bridge and CS6.. Adobe says i have to pay that amount to get the two i need? Anyone else know i feel i am being ripped off!

Does anyone know if you can get just CS6 and Bridge and the cost? I am paying £46.88 a month for everything i dont need

The full Creative Cloud of applications are $50/month.
A single app $20 a month
And for Photographers $10/month Photoshop/Lightroom Bridge CC is a free app for all levels.
If you cannot meet those conditions, you can purchase the permanent license CS6 products.
https://www.adobe.com/products/catalog/cs6._sl_id-contentfilter_sl_catalog_sl_software_sl_ creativesuite6.html?start=10
I don't work for Adobe, but will at least let you know you can still purchase a permanent license.
Gene

Sick of being ripped off!!!!

I was told though Verizon chat that we could switch a basic phone upgrade to an Edge Up agreement on my husbands smartphone line and receive the $25 / month access discount.
We did that and since then the bill has been giving us no discount at all per month!! They put the edge agreement on the wrong line (basic line which it should have been switched from) so it doesn't register the smartphone discount. I have called for two months telling them to fix it and they said they will and credit the account. Now I am trying to get it fixed yet again and they are refusing to help me. I have been hung up on, told to call back, etc. Worst customer service ever. All I want is to be able to get the billing price I was promised before the upgrade!!

This is a customer to customer forum, not a way to contact customer service. No one is going to take action on fixing your billing issues based on your post here. You need to contact customer service directly either by calling, a chat session or you can try sending a personal message to .

I'm Being Ripped Off By These Liars

So I have only had ATT for a month and am already feeling the horrible service. I moved to a new apartment and ordered Uverse internet and cable. They came on time and installed it fine. But the TV wasn't working. So when I called the company, they said that I only ordered internet (not cable), even though I had the form that the installation guy gave me saying cable and internet. After 2 hours of multiple transfers on the phone and arguing (they tried to tell me I didn't irder cable, even though I had the cable box sitting in front of me hooked up to the TV), they finally said they will add on the cable and it would be the original price I was quoted (106 a month I believe). After that, I noticed a bill for $170, including an installation fee (which was suppose to be free when I ordered my cable originally) and another fee for changing my plan mid-cycle. This month, I check my account, and its $140 dollars for some more miscellaneous charges, and not my original quoted $106. What is going on with them? They first messed up my original order, then charged me extra to fix the mistake THEY made, and blatantly lied to me on the phone that they would take care of it. How did you deal with your problem/ get ahold of them? I will be attempting to call tomorrow to resolve the issue, and will definitely let my lawyer know what they are trying to do to me, given the fact that I did not break any contracts and they've broken their contract with me. Is there any way there's someone from ATT on these message boards to send messages to?

Mexico
Apple Store (Consumer and Education Individuals)
001-800-MY-APPLE (001-800-692-7753)
Apple Store (Small Business)
001-800-692-7753

Tired of being ripped off by HP on ink cartridges, diching my 1610 and going to another manufacturer

Maybe if enough people do this HP will pull its head out of its nether portions and start shooting straight with its users!

What is the issue you are having? Which cartrdiges are you using?
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HT4203 I have turned off the Data use on the I-phone 4s but am told by AT&T that data is still being used for applications. How is this possible. Can someone help me understand this. Thanks.

I have turned off the Data use on the I-phone 4s but am told by AT&T that data is still being used for applications. How is this possible. Can someone help me understand this.

I assume you are including the STIX font as part of your epub files?
Perhaps the folks who do this blog might be able to help -- they have done some work with font embedding:
http://www.pigsgourdsandwikis.com/2011/04/embedding-fonts-in-epub-ipad-iphone-an d.html

Nokia 808 PureView, is it still being made and are...

Nokia 808 PureView, is it still being made and are there any official stores selling this phone in Hyderabad, India???

They are still being supplied.
You may buy at Nokia priority or order it online.
-------------------If this post helped you, click on accept as solution.------------------
-----------------------------Appreciate by clicking on white star.----------------------------

Diagnostic and usage still being sent after shutting it off

My Mountain Lion workstation is still sending Diagnostic and usage information after I have shut that option off. It includes contact information. How can I prevent this without using the gui?

Unfortunately this is not thwarted case as I stated in thelog it is still sending and I m able to confirm this through the network as ssl to network 10.x.x.x apples network
Sent from Samsung MobileApple Support Communities Updates <[email protected]> wrote:
You received a reply
dwbrecovery has replied to your question. You can view the full discussion in Apple Support Communities.
Diagnostic and usage still being sent after shutting it off
Hi,
- SubmitDiagInfo does run periodically to clean up any diagnostic and usage info created a month ago and is no longer needed.
- Since you have set no reporting, SubmitDiagInfo will not collect and send to Apple diagnostic info. not yet sent.
https://developer.apple.com/library/mac/documentation/Darwin/Reference/Manpages/ man8/SubmitDiagInfo.8.html
Hope this helps
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I have been completely Ripped off by these People

I have been completely Ripped off by these People and they do not care. None of them. I have spoke to multiple customer service reps on the phone. None of them gave a toss about me. They don't care. Spent hours on the phone to them being passed around and told the same lines over and over again which they are clearly reading from a script. Very annoyed.
Basically I moved house in december 2013 and arranged a move house package. was meant to be adtivated jan 6 2014. waited in all day and no one showed up. not even a phone call or anything. turned out the bt engineer didnt bother coming as the cables werent even laid yet by my house. (brand new housing estate). yet they never bothered to tell me this, they just let me wait inside like a complete idiot all day long. by now we have been without internet/phone since december 19th 2013. we were then told the cables were being laid the next wednesday.
when wednesday came they sent an email saying they had arranged our engineer visit and that we had to wait 7 days or something stupid as thats the time it takes when initiating a new order. even though our order was cancelled so i would have thought they'd have not made us wait the 7 days again. of course our internet did not arrive 7 days later as it turned out the engineer hadnt even put in a mastersocket or anything. NOTHING. no engineer came to our house at all at any time. we had no service until Jan 22nd the day they activated it at the exchange or whatever. Thats an entire MONTH with no service. oh and we still couldnt use it as none of the sockets had been wired to the master socket. it just had a plain blank socket on it. but hey it was active. so I rang up to order an infinity package (upgrade) and was promised the engineer would come and install our sockets and stuff. he finally arrived on Feb 11th.
Hurray we had service. Only about 7 weeks we waited. But then I rang up to ask about a refund on the bill since we had not used anything as it wasn't there AND it wasn't OUR fault. But this is when I was passed around like a parcel in a childrens game. No one cared. So I ended up paying £51 for NOTHING. Oh btw our bill is SUPPOSED to be £42 so I was charged extra actually. They refunded me the £10 extra and thought I should be grateful or something.
Would you like to pay £42 for nothinG? NO. Who would? Well I DID! But then the real joke arrived a few hours ago. I receive my next bill. £74. They are now toying with me. I have become a complete joke to them or something. It is absolutely pathetic. An extra £34. Why? I have no idea?????? I wish I knew why they were torturing me like this. Upon inspection of the bill it looks as though they have charged me for two packages in one month. the original broadband package AND the upgraded infinity package. (now the reason i started off with a lesser package was because it took a while for my brand new address to be recognised as available for infinity).
Anyway also on the bill they have added the £10 that I was supposedly REFUNDED last bill. NOPE. not refunded at all. instead they have carried it forward. here is the pasted quote:
"You haven't fully paid your previous bill
Your previous bill
£51.36
Your payment
6 Feb 14
We take this amount off what you owe"
Oh my God. I am.. just... what ... the??? I don't even know why they have done this to me.
Broadband and Calls
5 Feb - 27 Feb 14 £19.29
This is the cost of your Package up to 27 Feb 2014 at £26.00 a month.
Broadband and Calls
28 Feb - 27 Mar 14 £26.00
This is the cost of your Package at £26.00 a month, charged in advance from
28 Feb 2014 to 27 Mar 2014. This gives you:
Calling Plan Unlimited Weekend Calls
Broadband Unlimited BT Infinity 2
Broadband and Calls
28 Feb - 27 Mar 14 £28.15
This is the cost of your Package at £28.15 a month, charged in advance from
28 Feb 2014 to 27 Mar 2014. This gives you:
Calling Plan Unlimited Evening and Weekend Plan
Broadband BT Infinity Option 2
I am being charged for 2 and a half packages or something.
My package should be £42. I am having a nightmare with this company. They don't care about me, they don't care at all. First charge me money for nothing, no apologies either, just backchat on the phone. And now they charge me £31 extra again for nothing. I am going to be BROKE when my next bill comes as thats probably going to be even bigger. They probably will double it or something just to be even more spiteful.
Yours sincerely. Very sad customer.
Solved!
Go to Solution.

Welcome to this forum.
This is a customer to customer forum only, where forum members, who are only BT customers, can help each other with BT Retail products and services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
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For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
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NOKIA CUSTOMERS STILL BEING RIPPED OFF

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