NON BTE5 BT Master Socket

Ive been having internet problems & when im ask to test the master socket I have an old non NTE5 socket to test the equipment on my side of the line. can I get a NTE5 socket fitted for free by BT as I cant test the phone on my side ???

unless there is something wrong with your existing socket openreach will not fit a new nte5 socket for free - if it's not broke don't fix it - openreach motto
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Similar Messages

Request to resite Master socket-using external wir...

Sorry its a similar post, however these are my specific questions.
Engr coming this friday to install BT Infinty fibre service.Modem due tomorrow and Engr brings Router(I think).
My current layout is copper cable to house via BT Pole,to front of house first floor,then cable run down wall to lounge bay window and master socket is installed underneath/adjacent to bay window.(no power socket available nearby).
Lounge, hall, stairs and landing all recently replastered and redecorated.Yes I know I should had this lot installed first!
I will not accept Cat5 cable extension from downstairs to upstairs (clipped against skirting etc)and also fitting of a new twin socket outlet in the lounge.
We have a study at the rear of the house first floor where PC is installed with current Router, and sufficient sockets.
Will the nice Open Reach Engr consider the following,
1. reuse the copper wire to the house and cleat the cable run towards the rear of the property.
2. If the cable is not long enough, can he joint it-or is this a no no!(outside)
3. If 2 is not possible would he consider renewing the copper cable from pole and run it to my study(outside wall).
4. Will he drill through mortar/brick wall to gain access to study to run cable inside for less than 1 metre?
5. If he is not willing to do 4-Could I drill the hole for him!
I promise to make him unlimited tea/coffee, foot his ladder and buy loads of cake and biscuits.
If I am "kidding myself" please tell me!
Many thanks for any advice,
Regards
Graham
Solved!
Go to Solution.

graham6520 wrote:
Hi,
Many thanks for swift reply.
1. I have three sockets in the study with PC-so power sockets are not the issue!
2. I do have one"aftermarket non BT" phone socket in the study where the router/modem is currently connected to this socket. This socket is at the end of a "serial phone circuit"(ie master socket in lounge to phone in lounge to phone in kitchen then upstairs to study!).I know this route sounds long and "iffy" but its good quality cable and properly "terminated".I have had no problems whatsoever in 20 years re phone REN etc.Last time a BT Engr was at the property was summer this year and my download speed was 1.9mbps at the master socket and I asked him to test speed at the"end of my phone wiring in the study(where the router is plugged) and he confirmed same 1.9 mbps.
From this I deduced no loss on my DIY wiring!-I could be wrong-I am a novice!
the wiring will not be suitable for a master but the engineer will run a new cable then use the existing wiring just for phones
3. If the installer could just fit a master phone socket to replace my DIY existing socket in the Study, that would be fantastic and so easy! not possible
4. Please forgive my ignorance re your item 3 below, can you clarify or simplify ie does the router and modem"sit next to each other" and can they both reside in the study(if the installer can fit a master socket in the study).
master connects to modem, then modem to router, you can extend any of the cables that connect them though the best one would be modem to router as you can buy suitable cables in upto 100m length
I will be very grateful for a further update from you and other experts, this upgrade is really important to me, I am at home having lost my job through ill health 2 years ago and don't think I am well enough to drill a hole through the outside wall on a ladder with vertigo!-unless the installer refuses to drill the wall. I don't think my wife would sign off the risk assessment for me to do it! could always drill from inside, i always do, more important to have it in the right place on the inside than outside
Thanks once again,
Graham

Two lines in use, one master socket that is bypass...

I work at an organisation that has a subscription for two lines. One line is used for the main phone system of the business and the other is used for two purposes: 1. There is a payphone for guests on it; 2. The business internet connection comes through it (DSL). The internet connection is noticably slower than it should be and often drops out, so I've had a look at the wiring of the phone lines.
Both lines come into the building from the pole through a single 4-core black drop-cable, as is quite normal I think. This cable comes into the back of an NTE5 master socket. The wire colours are Green, White, Orange and Black. None of these connect to any part of the master socket - neither the main panel, nor the removable front plate. Instead, they are all connected with the little translucent crimp-type things to the wires of the internal "extension" cables. My first quesion is, is this correct? I think it's incorrect, especially as one pair of wires immediately gets split off to 2 extensions, as I'll now describe...
From the master socket there are two "extension" cables. One goes directly to what I think is a normal extension socket (smaller than an NTE5, but it does have some kind of inductor or capacitor, and it looks modern). This socket's pins 2 and 5 are wired directly from the orange and white wires respectively in the drop wire. To this socket, the ADSL modem is connected and nothing else.
The other extension cable goes off somewhere else. However, it must be carrying two phone lines - because the payphone must come off it (which shares the line with the modem), as must the main phone system. It is a 6-core round white cable. Its Orange and White/orange wires are connected to White and Orange in the drop cable (i.e. the same pair that goes to the modem extension) and its Green and White/green wires are connected to Green and Black in the drop-cable. I haven't been able to trace this cable yet, but all I know is that it must end up splitting off to the pay phone and the main phone system, because they are separate lines.
So, is the incoming line not terminated correctly, in that it doesn't connect at all to the master socket and the one pair of wires immediately splits off to two extensions? Could this be causing the internet connection problems?
Any help would be greatly appreciated - preferably from one of you former BT men ;-) I'm trained in electronics myself, so answer technically if you want.

Yes, the payphone has a filter.
Yes I agree that the line the main phone system comes off may not need a master socket for whatever reason (i.e. it may have its own circuitry).
But as for the broadband line - it splits off to the payphone extension and to the modem extension as soon as it leaves the drop wire, which seems wrong to me. As far as I understand, one of the purposes of the master socket is to be able to detach the front plate in order to isolate the consumer's extensions from BT's line; but with the extensions being hard-wired in, that's imposisble. And with no master socket, I assume that whatever circuitry is normally in a master socket isn't present on the line. Does this matter? Is it just surge protection, or is there some kind of filtering as well? We will of course contact BT about this, but I'd like to know first whether there really is something wrong.

Help needed please for master socket wiring

I am renovating a house built in the 1970's which I shall be moving into shortly.
My electrician has put in telephone sockets in two of the bedrooms but when he came to the master socket he found the builders had by mistake cut the wire too short so he could not make a connection.
The master socket is in the hall low down on the wall and it looks as if the wire comes into the house underground.
I have spent hours on the telephone trying to get the right person to speak to at BT who tells me I need to contact Open Reach as it is damage and when I eventually found a number to ring them they tell me it is BT's problem.
In exasperation I telephoned the moving house line as none of the press button numbers seemed relevant.
I just want a BT person to come and have a look to see what to do but they have told me that I need to give them a date for when I move and they will come and look then. However, I need the builders to fill in the large hole in where the wire comes into the house so I can have a floor laid.
Any help would be so much appreciated

Hi Kh,
Thank you for your post and welcome to the forum. If you would like a BT Engineer to go out and take a look at your line this can bee arranged when you place an order to activate the service. With the line being damaged by the builder, there will be a charge of around £127.99 to activate the service.
If you need any help placing your order to activate the service, please drop me an email with any BT account details, along with the address details for you new property. My email address is [email protected]
Thanks
Paddy
BTCare Community Mod
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Identifying Master Socket trouble

Hey I'm currently having trouble with my BT line with it being extremely noise and crackly I'm try to identify my master socket so I can test to see if its my equipment/wiring or BT's problem (and I cant get an engineer out until Monday) but I can not seem to find a master socket that they describe I can only find 3 things. 2 normal sockets one in the kitchen and another in my lounge none have the BT logo as described and the one from the lounge is definitely fed from the one in the kitchen the only other thing I can find is a very small box by my bathroom window where I can see that the wire from the telegraph pole enters my house. I've opened this up but all that is in it is some wires that just seem to be terminated or go into a little connector there is no plug to test from and it doesn't match any form of master socket I've seen on the troubleshooting? I've scoured the rest of the house and outside for another socket but cant find anything do I have an unusual type of master socket? Or any suggestions to where it might be? I could link pictures of the box I'm talking about if need be.
Regards Craig

Sounds like old instalation the master sockets of differing design is the first socket the external wires connect to within the house
The external box is a BT junction box it should only be opened by bt
BT will no doubt charge you for fitting a new socket
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

DIY Master Socket relocation clarification - is it...

Hey Guys,
Could someone please clarify for me the legalities of moving a master socket... I work mainly in IT but a large part in my current role is switchboard maintanance which usually means running of cables etc for those companies that have yet to discover the joys of VOIP etc. As such i have all the tools, supplies and experience to run a new drop line and box from the external junction (if there is one) as i do it on private systems.
i have had need many times to move a master socket or have been asked my friends of friends if i could move one but have always believed that it was a huge no no... usually i ended up telling them to contact BT or ran an extension from it to serve the purpose. however there are times when there is a need to move one such as knocking down / moving partition walls etc and i've read a few posts on here which suggest its not such a problem now.. although understandably if i screw up and openreach need to come out and make repairs i might aswell give them my wallet and access to my bank accounts
Could anyone clarify for me ?
Many thanks in advance
Mark

Everything up to and including the master socket is the property of the BT Group plc and it is within the terms and conditions of all telephone/broadband service providers that end users take care of any network equipment within the boundary of their property.
You are not allowed to move or tamper with it, obviously no one can stop you but if you damage it and need an Openreach engineer to come out and fix it they will charge your SP, whether they then pass that charge onto you or not depends on what terms and conditions you have with your SP.
Also if you move it and it still works afterwards don't go thinking your in the clear, even if an engineer has to visit in 1 or 2 years time and can see none standard Openreach equipment has been used, i.e. a none Openreach or older BT Branded NTE has been fitted or the wrong kind of crimps or cabling then he/she will replace them and charge for the visit, regardless of whether that was the cause of the fault or not.

Master socket conversion from plug in extension ki...

Hi! can anybody advise whether an extension socket kit installed by myself which simply plugs into the existing master socket (i.e. not wired in the back) can still be converted and used as the new master socket. I have the same problem it seems as many others with the current master socket nowhere near my computer.

Yes it should be able to, as long as its extending the master socket to another place (Basically yes?)
You can also ask the openreach engineer to run you a new master socket to where this extension goes. Basically they'll just run a cable where your extension cable goes, and then put a new OpenReach mastersocket there, so you wont even need your extension kit
I know BT are weird about only working on their own sockets, so this might be your only option, but the engineer should be more than happy to do it.
He'll just need to get some drop cable and just make the current master socket into a dud socket, and then put a new master socket elsewhere. (It'll be one of those unsightly Non sunken faceplates though, e.g with a backplate sticking out of the wall) so you may need to sink it into the wall yourself if its something that bothers you (Although the fact that you had an extension kit running along, i doubt it will bother you.
Is this what you mean? Or have i totally misunderstood you?

New infinity install with a master socket move - w...

As I understand it, Infinity requires a modem plugged in directly to the master socket & a power point adjacent also. This is of no use to me at all & I would like the master socket moved. Now, from what I read here, BT will do this "officially" for £130, or on an infinity install, the openreach engineer *might/should* do it if it is straightforward.
I plan to run cat 5e cable from the master socket location, up a cable run we have in the property to the new location where I want the master socket to be located, leaving both ends unconnected. Then it should be simple enough for the engineer to connect at each end and then carry on working from the new master socket location. Maybe they could even use the second pair in the cat 5e to reconnect the original set of phone sockets we have around the house that are currently connected from the existing master socket.
Could someone advise please...
1. Is cat 5e cable the correct cable to use?
2. Does my plan sound viable? Is it technically correct?
3. Could the second pair in the cat 5e be used in the way I have described? Thanks in advance.

Thanks for the reply & welcome Michael.
Some subsidiary questions then please.
1. Should I run a different sort of cable other than 5e? If so, what would be the correct type?
2. Your very helpful diagram suggests that BT would surface run up to 30m from the Master Socket to the modem. My cable run would be much less than this. Would I be better to run cable myself (in my cable run) to be used as the connection from the master socket to the modem? If so, what sort of cable should it be please & does it need to have a connecting plug on the end of it (where it plugs into the master socket) or will the OpenReach engineer fit this him/herself. I guess if they surface run cable they will be able to attach the plugs on the end of the cable. What sort of connection is it?
Thanks for you time - and for anyone else's who replies.
I should also say I am not bothered if the Master Socket is moved, AS LONG as the modem & router (home hub) are NOT located adjacent to the current position of the Master Socket. I estimate the direct cable run required if I run the cable will be no,more than 15 metres.

BT Infinity 2 and Master Socket.

Hello all. We ordered our BT infinity 2 and telephone line and they said the engineer will be coming on the 13th to set things up. After looking through the installation of BT infinity I found out that it has to be connected to a master socket. This is my problem.
My master socket is located right next to my main door and there is an extention socket in my bedroom. Can I have the master socket moved during installation ? Having a bt hub where you keep your shoes looks odd. Will the engineer relocate the master socket or change the extention socket into a a master socket or I shouldn't be expecting anything ?

Reading through some of the posts, a lot of the installation depends on whether you get a decent engineer, luckily I did.
My master socket was in a downstairs room and my study / office is in the room right above it. I explained to the engineer what I wanted / needed. He was a bit hesitant as he said it meant him having to drill through an external wall, No it won't as I already have a hole that talkes an extension from the master to the study, right easy he says he could convert the extension to the master and make the old master socket the extension. Great, cup of tea and a few hob nobs later job done.
If the engineer can not do what mine did he should fit a 30m extension lead to the master socket and you can plug the hoem hub to this, my understanding is that the extension cable is pinned to skirting or wall they will not lay kit under carpet.
Good luck
Sholtie

"Master socket or lack of"

Ok trying to trce the phone lines
black drop line comes into the house via a door frame somewhere near the bottom of the door frame on the iside a white cable exits and on the end of this after a pass under the floor the cable ends at what looks like a BT master - single piece like an extension , cap inside and BT trumpeter logo however nothing its connected to it. My partner seems to think there is an old GPO box in the door frame!
there is an extension box on the oter side of the wall from the incoming wire which has a further extension bodged into it and on the end is the BT home hub and Vision box the phone works off the home hub
is it worth getting an eingineer in to sort it out a the master has clearly been stuck on a patched wire and the whole thing has been bodged and patched by previous occupant
Broadband is down to 1.something to a max of 3Kbps as for phone we dont have any hard wired phones to check the line.
are we liable for any charges for getting it sorted or likley to be fined for the messing about with the drop wire?
Sean

seanlyon wrote:
OK further investigation black drop wire goes into the door frame and caught in behind the standard for the door is a small white junction box, from that emerges 2 white wires, one presumably goes to the small single piece master socket, the other goes to what looks like a cheap DIY shed extension box from which comes a further extension under the floors to where the BThub is plugged, As the hub hasnt been attached to a "master" (the extension has no capacitor or anything in it) will this be contributing to the braodband speed drop off and vision not working.
As i said in OP no phones connected to the sockets so cant really test the line with a handset.
whats the best way to configure the set up for best quality
Hi
The socket that you think is the master is it possible for you to plug the Home hub into that? ensure that there is nothing else plugged into the other sockets, goto www.speedtester.bt.com and run a speed test.
I know you say that you do not have a corded phone to test the line but to ensure that you do not have a noisy line which (would cause speed issues) can you not beg/steal or borrow one?
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.

BT Faster slow - lack of master socket the problem...

My new BT Faster FTTC broadband is not delivering the promised speed, and I hoped someone here might have some knowledgable suggestions.
I was promised a speed of 12-18Mbps down, but it's actually delivering (on first day) just over 8Mbps.
(The promised speed matches that returned by the dslchecker for my number, and the actual speed has been measured using speedtest.net as well as BT Wholesale speedtest).
Wondering if at least part of the problem is that the premises doesn't have a proper master socket. The only live sockets are "extension" sockets. I've plugged into the one of these nearest the small BT junction (?) box just inside the house to try to optimise speed.
I did warn BT that the house didn't have a proper master socket and requested an engineer install for this reason, but they insisted I try a self install of the HH5 and "see how it goes". I wonder if the speed wouldn't be improved to something closer to that promised if there was a master socket installed (an NTE5 or even a SSFP Infinity).
Any advice on how I should proceed and/or whether I should go back to BT to request they install a master socket? Any and all help would be much appreciated!
In case of any help, here are the hub stats from the "Helpdesk" view:
Product name: BT Home Hub
Serial number:
Firmware version: Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown
Board version: BT Hub 5A
VDSL uptime: 0 days, 03:02:33
Data rate: 1257 / 9395
Maximum data rate: 1257 / 8953
Noise margin: 6.1 / 6.0
Line attenuation: 0.0 / 35.2
Signal attenuation: 0.0 / 27.6
Data sent/received: 39.0 MB / 229.6 MB

Thanks for the reply John. The checkers are still giving me the same results as yesterday, screengrabs now attached:
1. Product name:   BT Home Hub
2. Serial number:   +
3. Firmware version:   Software version 4.7.5.1.83.8.204 (Type A) Last updated 28/02/15
4. Board version:   BT Hub 5A
5. DSL uptime:   0 days, 00:33:28
6. Data rate:   1261 / 9260
7. Maximum data rate:   1269 / 9293
8. Noise margin:   6.2 / 6.1
9. Line attenuation:   14.9 / 36.5
10. Signal attenuation:   14.9 / 28.6
11. Data sent/received:   13.4 MB / 188.7 MB

Need help identifying my master socket for broadba...

Hi i am awaiting my line to go active for broadband but i just want to make sure the socket i am going to use is my master socket.
I can only find 1 socket in my house and it has a T logo in the bottom corner. This socket is on the bottom of my stairs (annoying place). I have opened it up and it looks like it has a capacitor on it. When i follow my wire coming out of the box it goes down a couple of steps and goes into another small box with a T logo on the front but all this has on it is a screw dot in the middle and another T logo.
So is the socket on stairs the master socket and if so what is this other box is it some sort of wiring centre?
Solved!
Go to Solution.

Ahh right so it is my master socket but it must be older than the picture above as mine takes the whole face off and not just the bottom section and it does not have any test point on it.
Would it be recommned to update my socket to a newer one? I ask this as i was looking into iplates to help boost my speed but there not conpatible with my current socket.
And i need to put a extention into my living room is it best to just plug it into my master socket or will i lose speed this way?

Master Socket - Modem - Hub/Router cabling

BT sales (and I tried to get through to their technical support) have unfortunately not been able to answer the question. Due to the layout I will need to lay the data extension cable from master socket to modem up the wall and under the floorboards upstairs, which the engineer will not do. Please can somebody confirm the below are the correct cables : 1. Master Socket <----- RJ11 male to RJ11 male ethernet cable (6 pin, 4 connectors) -----> Openreach Modem 2. Openreach Modem <---- RJ45 male to RJ45 male ethernet cable -----> Hub/Router

If you do go for Webby's suggestion on the Homeplugs get the 200Mbps type or faster.
http://community.bt.com/t5/BT-Infinity/BT-Infinity-Running-Internal-Cable-V-s-Powerline-Ethernet/td-...
I'm having a look for cable posts.
Here is one confirming type from Dean a BT Forum Mod.- http://community.bt.com/t5/BT-Infinity/Wall-to-modem-extension-cable-AFTER-install/m-p/325391#M17980
I'll look for some more and add as an edit.
http://community.bt.com/t5/BT-Infinity/ethernet-cable/td-p/391177 cat 6e cable "Yes, its just a higher grade with foil screening."
Deltaflyer wrote "from the homehub to modem, any decent cat5/cat5a/cat6 cable will do. as for the rj11 cable to phone socket, if you know a good i.t. guru, he could knock you up a cat5 cable with rj11 connectors at each end to your specific length, or, if you don't know an i.t. guru, you could scout the net for the cable. I use such a cable and it is far superior to the one supplied by bt.
Also, if you feel competent & have the tools,you could do it yourself. i posted howto do this previously, so a quick search with my moniker should find it"
http://community.bt.com/t5/BT-Infinity/Question-re-Ethernet-cable-going-from-HH3-to-Modem/td-p/34928...
And in Rottie's reply there is a link to some cable with connectors.-
http://community.bt.com/t5/BT-Infinity/Cabling-question/td-p/379441
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

2 master sockets and only one needed

Hi
The homes orginial master socket is upstairs in a box room. Downstairs in the extension is another master socket which was installed by my ex-employer for work related matters only.
The problem I have is that with the Home Hub 3 router being upstairs I cannot get Wifi in the extension which is the one place I need it. I'm trying to weigh up the costs of buying a BT wifi hotspot and extender versus moving the home landline line numberto the master socket in the extension (formerly paid for by the company).
Any advice at all would be appreciated.
Many Thanks
Andy

Welcome to the forum
Using one of the BT extenders would work out cheaper, and would not involve Openreach changing the routing, with the possibility that it may go wrong.
If you can use an Ethernet connection upstairs, then there are cheaper Powerline devices that do not have wifi capability.
If you decided to add wifi at a later date, then you can always plug in a wireless access point.
There are some examples on this page http://forumhelp.dyndns.info/networking/netcons1.html
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

How to connect Master socket and extension to fibr...

I have just had my fttp service enabled.
I watched the online video on how to connect my phone, and it says that if you don't have the special socket that allows you to switch from copper to fibre, you should just connect the phne to the modem.
I don't have the socket, just a normal phone socket right next to the modem.
How do I connect my extensions? Can I just connect my modem to the socket and go from there, or do I need to do anything else?
Sorry folks, I know very little about this stuff!

There is a guide here.
http://bt.custhelp.com/app/answers/detail/a_id/37138/related/1
My guess is that you would have to disconnect your extension wiring from the old master socket, and plug it into the Tel 1 socket via a phone splitter, if you need a phone near the fibre modem.
There are a few other FTTP users on this forum, who may be able to give you more advice.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

NON BTE5 BT Master Socket

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