Non receipt of email advice advising latest bill r...

Previously BT advised by email of monthly bill ready for donwnload/viewing...last advice early September.
Late september I upgraded my broadband which was to take effect from 1st October. Does this have any bearing? Could be ...I should have left a system that was working as it was . !!!!!
The usual advice was received on my BT account...."Bill due after 7th October" .....No email advice.
About 10 ten days ago I phoned BT twice,received conflicting info.......nothing happened.
Used the email chat three times, was asked for account number even though this was stated initially. Was then advised that if I had paperless billing I would receive email advices. I said I already have it !!!! and no email advice hence the reason for this conversation !!!
Note passed to Tech Dept and received fault reference  number. Nothing received since...have said that unless it it sorted out quickly I will request paper bills in future. Bill usage can be seen and is increasing as one would expect with usage.
Staff very polite but pass on to "Tech Dept" where it appears to fall into a black hole and disappears.
Solved!
Go to Solution.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum.
Once you get a reply, if you click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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