"Non-receipt" of Exchange e-mail STILL broken in 10.9.2

If I restart my computer and run Mail, after a day or two Exchange-based e-mail from work stops being received (it is received perfectly fine on my iOS devices, which is how I know I'm getting the mail). I then have to either restart Mail, toggle "go offline/go online" or just restart the computer. This has been going on since 10.9.0. I have no fix, it's been reported to Apple many times, and clearly has not been fixed with the release version of 10.9.2,
How's this been working for everyone with Exchange?

Sometimes this issue is caused by a misconfiguration or incompatibility of the Exchange server, or perhaps by a bug in Mail. If so, you won't be able to resolve it yourself. The fact that your iOS devices may be working well with the same account isn't relevant, because iOS uses a completely different protocol (ActiveSync) to communicate with Exchange servers. By default, OS X Mail uses the EWS protocol.
Each of the following steps has been reported to help, at least temporarily, in some cases (not all):
1. Back up all data. Open the Internet Accounts pane in System Preferences and check to make sure you don't have duplicate Exchange accounts. If you do, delete all but one of the duplicates. If there are no duplicates, delete the account and recreate it with the same settings.
2. Rebuild the affected mailbox.
3. Reindex messages.
4. Follow the instructions in this support article to disable autodiscovery. You may need to get configuration details from the server administrator.
5. In the Keychain Access application, delete the password item for the account. The next time Mail tries to access the account, you'll be prompted for the password. Check the box to save it in the Keychain.
6. If you've created subfolders of the Exchange inbox, log in to the server through its web interface, move the messages out, and remove the subfolders. The inbox should have no subfolders.
7. Synchronize with the server using IMAP rather than EWS. This is only possible if IMAP is enabled on the server.
8. Consider using Outlook instead of Mail to access your Exchange mail. It uses yet another proprietary protocol (MAPI) that isn't available to other mail clients.
See also this discussion.

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Hierarchical menus in Mail STILL BROKEN!

I just want to vent for a second. In the mail program on the iPhone, there is no support for hierarchical mail folders. I don't understand why such a basic feature is so broken. It's crazy. All my folders are displayed in a flat layout. There is no way to collapse the folder hierarchy, which makes maneuvering through my mail on my IMAP server a nightmare. See screenshot. I should be able to collapse my "performing arts" folder but there is no way to do so. I have many such folders, so to get to one down in the list takes a huge amount of scrolling. Sigh. I know there is nobody on this list that can help but if you agree with me, please send Apple a notice that you care about this. I reported it long ago but they just leave it broken. Not important I guess.

Sometimes this issue is caused by a misconfiguration or incompatibility of the Exchange server, or perhaps by a bug in Mail. If so, you won't be able to resolve it yourself. The fact that your iOS devices may be working well with the same account isn't relevant, because iOS uses a completely different protocol (ActiveSync) to communicate with Exchange servers. By default, OS X Mail uses the EWS protocol.
Each of the following steps has been reported to help, at least temporarily, in some cases (not all):
1. Back up all data. Open the Internet Accounts pane in System Preferences and check to make sure you don't have duplicate Exchange accounts. If you do, delete all but one of the duplicates. If there are no duplicates, delete the account and recreate it with the same settings.
2. Rebuild the affected mailbox.
3. Reindex messages.
4. Follow the instructions in this support article to disable autodiscovery. You may need to get configuration details from the server administrator.
5. In the Keychain Access application, delete the password item for the account. The next time Mail tries to access the account, you'll be prompted for the password. Check the box to save it in the Keychain.
6. If you've created subfolders of the Exchange inbox, log in to the server through its web interface, move the messages out, and remove the subfolders. The inbox should have no subfolders.
7. Synchronize with the server using IMAP rather than EWS. This is only possible if IMAP is enabled on the server.
8. Consider using Outlook instead of Mail to access your Exchange mail. It uses yet another proprietary protocol (MAPI) that isn't available to other mail clients.
See also this discussion.

2.1 - ActiveSync Cannot Get Mail still broken

I'm still experiencing the issue where my iPhone randomly stops getting mail from Exchange/ActiveSync. The first time I experienced it after the update I deleted and recreated the exchange account, it immediately resumed working. The second time I did a complete restore as a new phone, and the issue reappeared again a few hours later.
Here's what I do know:
-This issue is NOT with the exchange server as we have numerous other Windows Mobile devices using activesync with no service interruption whatsoever. The iPhone however will not receive mail on the Exchange account until I delete/reconfigure the account on the iPhone itself.
-Rebooting the iPhone used to work, however does not work anymore.
-I have even kept WiFi disabled so it's not related to switching between WiFi and 3G.
-I have 2 other accounts configured, a mobileme account set to sync contact and bookmarks only, and a gmail account.
Has Apple even officially acknowledged this issue?

I have all sorts of problem on my iphone too and the 2.1 update seems to have made its worse. We are running Exchange 2003 and I have been using Windows Mobile Activesync flawlessly for about 2 years. I dont want to Push email because I understand its guzzles battery life, so I am setting my phone to Manual collection. The iPhone only seems to download e-mail once I its been read using Outlook, (either OWA or Outlook client) I have tried just about everthing on the iphone to get it to work, so far all to no avail. Bottom line, at the moment it aint working reliably which is terribly disappointing because e-mail is the most important thing for me. The only saving grace is that OWA works pretty well in Safari, however with the flaky connection with 3G or GPRS, unfortunately this isnt robust enough to depend on! I think I may see if I can switch to IMAP as I understand others are doing!

10.5.7 Mail IMAP with Gmail still broken

So when I read an email on the Gmail web interface or on my iPhone, it gets marked as read, and all my IMAP clients happily mark it as read.
All except Apple Mail. If I right click and hit "Synchronize this account" it downloads new messages just fine, but it won't mark any old ones as "read" until I quit mail and re open it. This functionality worked up until about 10.5.5 ish and is still broken as of 10.5.7.
Any ideas?

I wish I could help, but all I can offer is to say I feel your pain!
I have the exact same problem. If I quit and restart mail.app, the unread count is corrected - but this isn't fixed by a 'Get Mail'.
David.

Outlook exchange e mail application and web application not connected

Hello Everybody,
We have issue with 3 of our clients machine that face the same problems.
When they tried to launch outlook, the status of outlook application always showing that, "Trying to connect"
and when we tried them to log on to outlook web application, there is nothing to log on..i had tried to log on with 3 difference browsers, but still not work.. other website as yahoo or gmail are working fine..
We are using Microsoft Exchange.
Could you let me know what is the real issues with that?
THanks you
VeasnaYim

Dear Edited,
Thanks so much for your concerning our problems!
When I tried them to access their e mail through out OWA, no error and i didn't see any display on the webpage and it was just blank!
Last thing, I deleted their user profiles and configure their exchange e mail to desktop outlook and everything working fine, error gone!
If you have any ideas, please let me know and i will bring that to fix future issues regarding this!
Best regards,
VeasnaYim

View Options Still Broken

View options was broken in Lion (some carried over, others became a white background with greyed out options). I was hoping against hope that this would get fixed in mountain Lion, but my User folder's View Options, for example, is still broken. What will it take to fix this? Can anyone help?

Can you explain what it is you think is broken?
Ok, I think I might have figured out what you are describing.
Sorry to inform you, but you can't set any backgrounds if you have an arrangement set. Arrangement must be set to None in order to set a background color or picture. And, it can only be done in Icon view.
There is nothing "broken." Just too difficult to implement, I imagine.
Message was edited by: Barney-15E

Lost the Ability to get Exchange E-Mail while on WiFi at home only

After 2 months of use, my iPhone 5S started doing something very odd last week and still does today. This is all about using my exchange email at home on my (BT) Wi-Fi
No email on my Exchange email with errors of can’t connect to server and no email.
But I can still receive my normal BT personal email.
After a bit of trouble shooting and deleting my exchange account twice already,
I found the following:
I can receive BT email while at home ( BT) WiFi
I can surf the Web while on WiFi at home
I can send and receive when I turn Wi-Fi off when I am at home ( but it’s slower of course)
I can perform any action except receive my Exchange e-mail while on WiFi at home.
I can also get my Exchange email perfectly well when I go to the REGUS offices and use their WiFi.
I can NOT send or receive exchange email while on Wi-Fi at home but I can if I turn off WiFi (so I know it isn't a password issue or exchange). My home Wi-Fi is the top grade and very fast.
NOTHING has changed on my WiFi. NOTHING has changed on either device. I have the latest iOD update which
I have rebooted my WiFi to no avail.
I think I have hit everything.....
I have called Apple twice ( 70 mins) and they blamed BT
I called BT ( 50 mins) and they blamed my exchange host 1and1
I called 1and1 ( 35 mins ) and they said that it works everywhere else and my settings are fine and it must be an APPLE issue. Can someone please help me as I never had these issues with my great Blackberry for 15 years?
I will also mail this to BT and 1and1.
Thanks
Steve
PS. I did log into THE CLOUD last week though and did a back up on my PC, that's all.

Thanks for the advice.
My settings are as above and my domain is blank as it is optional
The server is forwarded as an existing email with 1and1 hence has a different server setting
[email protected]
As it happens my email suddenly started to work again on my home wifi
Very strange but no doubt it will stop again. The only thing I did was log my iPhone back onto Cloud on my PC.
Maybe that did something?
Thanks

My playback screen in iMovie '11 is always blank or a still, broken picture. How do I fix this?

Picture of my screen: http://imageshack.us/photo/my-images/88/screenshot20120623at929.png/
Sometimes it ends up like this: a still, broken picture: http://imageshack.us/photo/my-images/688/screenshot20120623at929.png/
I don't know what happened. It was fine until I tried to play back a video I was making and it didn't want to. Imported videos play fine, but when I drag a clip to the editing part it doesn't play.
I also made a short project a while ago, but no matter what I tried I couldn't delete it. I also couldn't play it again or even access the editing screen
I don't know if I imported too many videos, or have too many videos in the Project Library, but the playback screen is just not working!
The audio is completely fine, however.
What happened?

Hi
Have no clue - but You might try some of this
When iMovie doesn't work as intended this can be due to a lot of reasons
• iMovie Pref files got corrupted - trash it/they and iMovie makes new and error free one's
• Creating a new User-Account and log into this - forces iMovie to create all pref. files new and error free
• Event or Project got corrupted - try to make a copy and repair
• a codec is used that doesn't work
• problem in iMovie Cache folder - trash Cache.mov and Cache.plist
• version miss match of QuickTime Player / iMovie / iDVD
• preferences are wrong - Repair Preferences
• other hard disk problem - Repair Hard Disk (Disk Util tool - but start Mac from ext HD or DVD)
• External hard disks - MUST BE - Mac OS Extended (hfs) formatted to work with Video
( UNIX/DOS/FAT32/Mac OS Exchange - works for most other things - but not for Video )
• USB-flash-memories do not work
• Net-work connected hard disks - do not work
• iPhoto Library got problems - let iPhoto select another one or repair it. Re-build this first then try to re-start iMovie.
This You do by
_ close iPhoto
_ on start up of iPhoto - Keep {cmd and alt-keys down}
_ now select all five options presented
_ WAIT a long long time
• free space on Start-Up (Mac OS) hard disk to low (<1Gb) - I never go under 25Gb free space for SD-Video (4-5 times more for HD)
• external devices interferes - turn off Mac - disconnect all of them and - Start up again and re-try
• GarageBand fix - start GB - play a few notes - Close it again and now try iMovie
• Screen must be set to million-colors
• Third-party plug-ins doesn't work OK
• Run "Cache Out X", clear out all caches and restarts the Mac
• Let Your Mac be turned on during one night. At about midnight there is a set of maintenance programs that runs and tidying up. This might help
• Turn off Your Mac - and disconnect Mains - for about 20-30 minutes - at least this resets the FireWire port.
• In QuickTime - DivX, 3ivx codec, Flip4Mac, Perian etc - might be problematic - temporarily move them out and re-try
(I deleted the file "3ivxVideoCodec.component" located in Mac HD/Library/Quicktime and this resolved my issue.)
buenrodri wrote
I solved the problem by removing the file: 3ivxVideoCodec.component. after that, up-dated iMovie runs ok.
Last resort: Trash all of iMovie and re-install it
Yours Bengt W

Exchange 2007 mail account sync with Mail 4.0 does not happen

I am setting up my work exchange 2007 mail account in Mail 4.4. The total size of mail box is ~ 200MB. Folders smaller than 10MB have synced properly and I can see the mails in these folders inside Mail.
However, none of the mails inside folders >10MB are visible in Mail. Activity window in Mail does not indicate that a sync is going on. But I can see that Mail has correctly calculated the folder sizes on server and no. of messages on server (for every folder) in Account Info.
I have waited close to 5hrs hoping that it is probably a slow first time sync, but I am not closer to seeing the mails in Mail.
Any leads to solving this would help.
Thanks

I was having this problem as well with a different host's email account. I was able to get IMAP as an option by holding down the Option key. But then was unable to connect to the server to send/receive mail. Turning off SSL in two places worked:
- Uncheck SSL from the SMTP server settings (click on the SMTP server name & select "Edit SMTP Server List to get to this setting); and
- From the Advanced Options Tab. Also, in Advanced Options, you may need to change the port to 143 (it may be defaulted to 993 since SSL is the default.)

Exchange - ipad mail keeps crashing

When using mail while VPN'ed into my companies network and connected to my exchange server, mail continuously crashes and exits back to the home screen. It seems to be related to syncing large amounts of emails with the exchange server. Once it happens the problem becomes widespread chronically affecting all running apps ( kicking you back to the home screen) it only subsides when you turn VPN off.
Knowing apple, they'll fix it in a year or two
Anyone else experiencing this problem?

Update on what has worked for me so far as a "work around" (not a fix). I believe the issue I am having is related to how ActiveSync on the iPad is handling corrupt or bad messages (perhaps email, contact, calendar objects... not way to know). My laptop with Outlook handles these fine but we had another non-Apple mobile device and my iPad crash around the same time and the fix was to delete the Exchange account off the device. Both use ActiveSync.... I have created a folder (Reviewed) from my laptop (Outlook) where I move all my email after it downloads to Inbox and I have reviewed it. This 'Reviewed' folder does not sync with any mobile device (my iPad or iPhone) so I can't see them after they are moved. For now this allows me to see all my incoming email and possibly identify which items are causing the issue. If I have the problem again, I can hopefully go onto my laptop and move all the "Inbox" messages to "Reviewed" and then my iPad will not hang on ActiveSync attempting to handle that message. It's not perfect but my hope is it will help debug this issue (identify what types of objects are causing it, get a sample and provide to Apple).

Exchange and mail in apple lion

Apple Mail suddenly stopped talking with Exchange - connont be contacted on port 443
this suddenly occured after out IT department applied a microsoft supplied security patch to the exchange servers. a week on and still not working no matter what i try, deleting exchange from mail. setting up a new user therefore fresh keychain, still no luck.
any suggestions

Maybe this thread will help or at least give you some information:
https://discussions.apple.com/message/7663259#7663259

Does itunes backup Exchange e-mail

Hi All,
I am investigating implementing iPhone 4G with Exchange 2007 for my client. I need to know for sure if iTunes backs up Exchange e-mails (synced via ActiveSync) or not. I will be enforcing certain policies on the iphone via ActiveSync but that is all for not if users can backup their Exchange e-mails unencrypted via iTunes to their personal laptops. I know that iTunes backups can be encrypted but it would be a much simpler implementation if I do not have to worry about enforcing encrypted backups. I called AppleCare support and the tech advised that Exchange e-mails are not backed up via iTunes. However, he could not provide any official documentation to confirm that. He directed me to http://support.apple.com/kb/ht1766, which I had already read. This document says that "Mail Accounts" are backed up and also has other references to ActiveSync and Exchange but it never explicitly says, "Exchange e-mails are not backed up via iTunes." Can anyone with some expert experience with this please confirm?
Many thanks for your help!
R

This document (http://support.apple.com/kb/HT4859) references Mail settings. I have considered iCloud backup to be the same thing as an iTunes backup in regards to what it backs up and I was always under the assumption, based on those Apple documents, that it was only the mail settings and not the mail itself.

Multiple exchange e-mail accounts in outlook 2013

Hello. I'm trying to set-up two exchange e-mail accounts in outlook 2013 (Exchange server is synchronized with Active Directory).
Once I add second account and restart outlook I get password prompt from each of the accounts. And it keeps prompting all the time and one of the accounts do not work. Could you please assist me on how to set-up those multiple exchange e-mail accounts correctly

Setup the second Exchange account in one profile would always keep prompting usernam/password. This is limitation of Outlook profile.
To work around this, I recommand that you may use the tool as below:
http://www.codetwo.com/freeware/autologon/
Note:
This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore,
Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you
completely understand the risk before retrieving any software from the Internet.

I've deleted all my mail in iCloud and also empty trash, but iCloud mail still occupied my iCloud storage for 1.9GB. What do I do?

Dear All,
I've deleted all my mail in iCloud and also empty trash, but iCloud mail still occupied my iCloud storage for 1.9GB. What do I do?
BR.

Hi OaksterMe,
In order to completely delete emails from your devices and free up space in iCloud, you should follow the steps in this article -
iCloud: Reduce email storage space
Thanks for using Apple Support Communities.
Best,
Brett L

Can send or receive e-mail on exchange e-mail in 3g, but not wireless

Hello,
At work, i have an exchange e-mail which is using "Active Sync" so that I can connect my e-mail, contacts, calendar, etc on my iphone. I have the settings set to push and fetch my data automatically (i know it uses more of the battery too).
Everything was working for the past 3 months until just a few days ago where I cannot send or receive my e-mail unless i come off of the wifi settings. 3g works, but not wifi...when I am on wifi, I can get the internet on my phone just fine, just not my exchange e-mail (cannot send either). It takes like up to 20 minutes to receive an e-mail on wireless, but on 3g it is almost instant.
HELP?
thank you very much

Am in Olympia WA for the holiday - I live in San Diego - I agree started two days ago. I spent 3 hours with Apple Support - they conferenced in ATT and they were no help. Eventually - I did a restore and did not change a thing. Am using 1.1.2.
Something happened late monday as it was fine sat - mon night. Since I do not live in WA - I assume things will be OK when I return to CA. Giving ATT a call might help - but you will definately need to get it escalated to a higher level.
I have sent this forum link to the great apple T3 support person that spent so much time with me - hopefully he will forward on to ATT and it will get resolved for all of you. Something did change on Monday night.

"Non-receipt" of Exchange e-mail STILL broken in 10.9.2

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