Normalized Esko PDF won't open in Illustrator, says it's damaged and cannot be repaired

Esko hasn't been able to help me with this, they say it's a Adobe issue. When I trap a normalized PDF, then try and view it in Illustrator I get the message that the file is damaged and cannot be opened. It's very strange, it's very sporadic.

What is the original application that made the PDF? What version of Esko are you using? What version of Illustrator? What happens if you change the file extension to .ai? Is the PDF open in Esko viewer when you try to open it in Illustrator?

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