Not all Conversations in Outlook 2010 Show as Expandable Until Selected

Hi,
I've recently noticed that when using conversation view in Outlook 2010, not all of the conversations show the expandable arrow icon to the left. When the email is highlighted, however, the arrow appears and the conversation can be expanded as usual.
There doesn't appear to be any common factor in whether the arrow is initially shown or not (for example whether or not I was the last person to respond in the conversation, the other person or people in the conversation etc.).
I've observed this in other people's Outlook as well, so am wondering if anyone knows if there is a setting that I'm missing or if this is somehow 'by design'?
Thanks,
Chris

Hi,
We haven't seen such issues here with conversation view. However I still would suggest you to try out the following:
1. Get Outlook, Word and MSO on the latest updates. Please refer the link below to check for the latest updates.
How to install the latest applicable updates for Microsoft Outlook (US English only) :
https://support.microsoft.com/kb/2625547
2. Check the issue in safe mode
3. If the issue is still seen then disable all the add-ins and check the behavior again
4. If the issue is still seen then please create new outlook profile and check the behavior
5. If we still see the issue , then please uninstall office and reinstall back and check the behavior
6. If we still see the issue then create new windows profile and check the behavior
Once you have exhausted the steps and issue is still seen, then I would appreciate if you can open phone support case with Microsoft so that we can collect logs and analyze the same and help you out to resolve the concern.
Hope this helps
Thanks

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