Not connecting to Music Store or Software Updates (but Internet works fine)

About a month ago, I moved in to a new apartment and set up a new cable internet connection. After a very frustrating installation process (Netgear is not very Mac-friendly), the Internet worked. A couple days later, I realized I couldn't get onto the iTunes Music Store. It just tries for a while and then says it can't reach it and for me to check my Network Diagnostics.
I tried to get to the music store when I was at work on an Ethernet connection (as opposed to my usual wireless), but that didn't work either. I also realized today that my Software Updates aren't working, because they cannot connect either. It just tells me to click on Network Diagnostics, which I always do to no avail.
Also tonight, I realized I only have 4.5 GB space left on my computer. This computer is less than a year old, and I don't see how this is possible. I deleted a lot of things, and that didn't make any difference. Could I possibly have a virus? I thought Macs didn't even get viruses!? What should I do?

I got this message from you, but I still have the same problem of not being able to connect to the iTunes store, software updates, Safari, CDDB, Help, Southwest's Ding, my weather widget, and several other things. I found a post you did in July where you helped someone else who it sounded like had the same problems that I am having. However, I tried your approaches to that -- isolating the problem (it affects all accounts on this computer), typing in that number (17.254.3.183) in Safari (says the server stopped responding), and now I really hope I don't have to back up everything and start over. I think this started when I moved to this apartment and set up a new Comcast cable internet account. I have been able to live with it because I have a computer at work and spend most of my time there anyway, but at times when I want to burn CDs, it really drives me crazy. Do you recommend taking it to the Apple store or would you be able to help me? Thanks.

Similar Messages

  • TS1398 I still can't update my apps. Continues to say cannot connect to ITunes store. Everything else using Internet works fine. How can I fix this?

    I need help. I cant update my apps because of I cannot connect to iTunes store. I have tried all suggestions with no success.  

    Ok, I found a solution that worked for me when trying to connect to the iTunes store by tapping the "update" button in the "App Store" app on my iPad 2. Before the solution was implemented I'd always get the error message "cannot connect to iTunes store". Once the solution was implemented I now can connect to iTunes using the "update" button in the "App Store" app and I get the normal message "All apps are up to date". The solution is this:  go into Settings, then General, then scroll to the bottom where it says Date and Time. Tap Date and Time and then turn OFF Set Automatically. When you do that a new option will be added that says Set Date and Time. Tap it. You'll now get a drop down feature. Set the Date AHEAD 2 YEARS. The Time you can leave alone.
    Once you do that you might get a bunch of reminders and messages that your apps and stuff haven't been updated in two years. Click cancel or close on each of those messages or reminders. Now go back into Settings, General, Date and Time, and turn Set Automatically back to ON. Reboot your iPad. Open the App Store app again and go to the Update button. It might ask you to log back in to your iTunes account. It should now work. If not, close the App Store app completely and open again and try the update button. Hope this helps.

  • HT4061 I can not connect to ITunes Store to download updates. I have no trouble connecting to the internet. It worked OK up to about a last month. can any body help.

    I can not connect to ITunes Store to download updates. I have no trouble connecting to the internet. It worked OK up to about a last month. can any body help.

    Hi there bigyellowdigger!
    I have an article here that can help you troubleshoot this issue with your connection to the iTunes Store. That article can be found right here:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Take care, and thanks for visiting the Apple Support Communities.
    -Braden

  • ITunes could not connect to Music Store

    Okay here's my problem: When I downloaded the newest version of iTunes, it wouldn't open after the download was complete. So I went into the discussion about iTunes not opening and found this msconfig thing that you could do in order to make your computer start up differently. It told me to go to Start, click on Run. Then type in msconfig and hit enter. And after that I needed to change the startup selection to 'selective startup' and deselect 'load startup items'. Then I was supposed to go to the Startup tab and select only qttask and iTunesHelper. Next it told me to go to the Services tab and make sure that 'Hide all Microsoft Services' was selected. And Disable All. Then it told me to select iPodService. Then click okay and restart my computer. Now after I did all of this, iTunes opened. But when I tried to play my purchased music it gave me a message that said 'This computer is not authorized to play '_' (it said the name of the song here). Would you like to authorize it?'. And below there it had a space for me to type in my password, but my Apple ID was already typed in for me. So I did it correctly and typed in my password and clicked on Authorize....then I got an error message that said 'iTunes could not connect to the Music Store. The network connection was refused'. I just figured that I typed in my password wrong and clicked on the purchased song again but this time I clicked on forgot password, but then got the same error message. It's been a difficult for the past few weeks not being able to listen to my favorite music. Could someone please help me, I have no idea what I'm supposed to do now. I tried calling Apple Support, but since you are only able to use it for 90 days, they wouldn't help me. PLEASE HELP ME!!!!

    Hi, I get the same error when I try to connect to Music Store or even get the songs info from my original Cd's, like song info and album art, it shows:
    iTunes could not connect to the Music Store. The network connection was refused.
    Make sure your network settings are correct and your network connection is active, then try again.
    I did try everything, I checked the windows firewall, the antivirus program's firewall, the LAN's router configuration and in all of them Itunes and all the Ipod related programs have permission but it still can not connect to the music store. Is there any way to solve this?
    Thank you
    Pentium 4   Windows XP  
    Pentium 4   Windows XP  

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  • ITunes could not connect to Music Store. The network connection was reset.

    For 3 days now i've been unable to connect to iTunes music store, every time with the same error message (above). Yes I'm connected to the internet, no I do not have this problem with any other software/site.
    I miss my music ;(
    - Thank You,
    - reknit

    Ok, this is an update and then I'm going off to bed, so if anyone has any bright ideas I will see them first thing.
    I now wonder if limewire may be the problem, even though it is 'listening' currently on port 33782 which is nowhere near to iTunes or anything else for OS X. Why? Because up until today, I could only connect to limewire during the daytime - evenings and weekends it wouldn't connect and discussion forums suggest that tiscali (my ISP) is one of the worst offenders for blocking UDP traffic at peak times and may be specifically targeting limewire. Today, when I have had the problem with iTunes Music Store, I have been able to connect to limewire all day and all evening, no problems.
    However the problem with this theory is that when I could connect previously to limewire only during the day, I could still connect to the Music Store as well at the same time. So it may be irrelevant.
    I have checked everything else from the article - the discussion boards, keychain access, firewall, it all checks out. So if anyone has any ideas about this, I'd be very happy.
    iMac G5 17" 1.5Gb RAM   Mac OS X (10.4.9)  

  • Macbook pro6,2 unable to connect to app store for software update

    Purchased a used macbook pro6,2. When I ask the macbook to update software, the can't connect on app store page comes up. I can connect to iTunes.

    Before buying a second-hand computer, you should have run Apple Diagnostics or the Apple Hardware Test, whichever is applicable.
    The first thing to do after buying the computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. Changes made by Apple over the years have made this seemingly straightforward task very complex.
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    It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
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    a. If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
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  • ERROR MESSAGE 401 - ITUNES COULD NOT CONNECT TO MUSIC STORE

    I've rencently tried to download some tunes from the Music store but keep getting this error message:
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    "MAKE SURE YOUR NETWORK CONNECTION IS ACTIVE & TRY AGAIN"
    This message happened before I downloaded the latest version ofITunes & is still happening after the download!
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    DELL   Windows XP  
    DELL   Windows XP  
    DELL   Windows XP  

    Problems connecting to the iTunes Music Store usually stem from issues with the Windows firewall, a privacy filter (such as Mcafee) or a download accelerator. Start here:
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  • I can use the internet but can't connect to itunes store or software update

    I recently moved, and now have cable internet (I used to use Airport). Ever since the new connection, I can use the internet through browsers, but when I go to the iTunes store, it can't connect. same with Software update.

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  • MacBook Air will not connect to App store or allow updates to Yosemite. Internet working OK

    Hi,
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    This could be a complicated problem to solve, as there are several possible causes for it.
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  • My zagg keyboard will not connect to iPad Air even though it has been working fine

    My Zagg keyboard will not connect with my iPad Air even though it has been working fine for weeks.  Bluetooth and keyboard are on and keyboard is connected to iPad.

    Hey Leelll,
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    It sounds like you are having trouble using a bluetooth keyboard with your iPad. If it is paired to a second iPad that may be an issue.
    iOS: Troubleshooting Bluetooth connections
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  • ITunes could not connect to music store. An Unknown error has occurred.

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  • Firefox will not load videos on YouTube Mobile. It states that Flash needs to be updated, but it works fine in the Android browser.

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