Not copied to ATV

Hi,
I have converted a movie into MP4 format and added it to iTunes. When I try to sync it to ATV, it prompts the following message:
"xxx" was not copied to the Apple TV "myATV" because it cannot be played on this Apple TV.
Why? I have done a similar movies to the ATV in the same way with the same MP4 format.
Anyone can help?
Thanks.

No problems using the new Handbrake program. I can Mac The Ripper and Handbrake a DVD in usually less than 2 hours on my G5 Quad.
The Apple TV preset works fine. Just add 2-pass or make whatever changes you want.
This past week, I averaged 7 movies a day into my aTV.

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'Some of the items in the iTunes library were not copied..." Errors

I keep receiving the following errors when syncing content between my MacBook Pro and my Apple TV:
"Some of the items in the iTunes library were not copied to the Apple TV because they could not be found."
The items the error refers to are no longer on my MacBook Pro because I have deleted them. How can I get Apple TV to overlook, or bypass, the already deleted Podcasts?
Thank you.

Ok, this is what seems to have happened. I deleted three podcasts without listening to them. The ATV didn't, however, delete them. I found this out when I redownloaded the podcasts that were causing me difficulty, and noticed that there were now two of each on the ATV.
Here's what I did. I completely deleted my small library of podcasts; removed the files from the iTunes library when prompted to do so. I resynced my library. All podcasts were gone ... except the three that were causing the problem. I resynced. This time the main titles for the podcasts were there, but the files "could not be read"; finally, I resynced, went away for 30 or some minutes, and voila, no more podcasts.
I will try to reload my podcast regulars later on.
1. Delete all podcasts from iTunes
2. Remove files when prompted to do so
3. Resync Apple TV
4. Walk away; go outside; enjoy the fresh air.
5. Check your Apple TV
6. If all is well, reload your podcasts; if not, try another resync.
Hope it works for you.

Apple TV set as PAIRED, yet content does not copy to Apple TV HD

I've been chasing this for a while now. I have the itunes library set up as PAIRED (not shared) and the content is not copying over to the Apple TV HD. Movies and Music both are failing to populate the drive.
This stuff worked fine before I upgraded my OS yesterday.
I restored the Atv to factory settings, reran the update and readded it to my itunes. same thing. HELP?!
Message was edited by: Matt Meister

I went back to restoring the factory settings (before the share/pair silliness) and I can still only stream video. My audio will copy, but my video will not populate. These are purchased files from the Itunes store.
HELP!?

Free goods are not copying in credit memo from invoice

Dear Gurus,
I have made a invoice having two line items 1.normal goods with sale price and 2.free sample goods(part of promotional scheme) without any sale price.
but while making credit memo for receiving goods back in cancellation of invoice , i am facing problem for free goods. system is not copying the free goods in credit memo and copying only normal goods.
what can be problem for not copying? whether i am following some wrong procedure or some configuration is missing.
please advise me with your valuable suggestions.
Thanks in advance
Parag

hello, friend.
first of all, the free goods are not relevant for credit memo since the customers never paid for these in the first place.
however, i observed that after cancelling the invoice, you still issued a credit memo? this may not be the proper process. when you cancel the invoice, entries into the customers Accounts Receivables are reversed as well (we are assuming no payments are posted yet). so there is no need to issue credit memos.
if you are referring to another process, please clarify the same.
regards.

Trying to sync voice memos I get "was not copied to the iphone because it could not be found"

I recorded some "voice memos" on my iPhone 5 (iOS 6.1.3). I now just want to get them onto my computer. I have followed the instruction from other posts and selected the "Include Voice Memo" checkbox and also the "Voice Memo Genre" checkbox located on the Music tab. I then click on Sync and get the following error ... "Some of the items in the iTunes library, including ----- were not copied to the iPhone because they could not be found". So I understand that the memos were not copied to the phone ... this is good since I already have then on the phone. I want, instead for them to be copied FROM the phone to the computer. So what's the problem I thought that SYNC'ing meant copying new files from the iPhone to the computer as well as vice versa.
The Voice Memo is toolarge for me to simply email to myself so I need to understand what is causing this so that I can get around it. I have noticed that when I attempt to "Organize Library" and check "Consolidate Files" (suggested by some forum somewhere) when I close the dialog box and sync again, that when I return to the "Consolidate Files" checkbox i see that has actually cleared itself and is no longer checked. I am not sure if this is related or not.
I have a very business recording that is on my iPhone and MUST get this audio off the phone ASAP. Any help would be appreciated.
Sincerely,
gstenstrom

The dialog tells you the path to the song is wrong/not there. Make sure you can play it in iTunes.

Windows XP + iTunes: (sync) photos not copied...cannot be displayed on ipod

Hello all,
I'm sorry if this is a known and solved issue but I'm really frustrated about it.
I have bought a brand new ipod Classic 80GB. My system is running Windows XP SP2 (up to date) and iTunes 7.5.0.20. I have an NTFS Hard Drive (2 Partitions, C and D) and a FAT32 Hard Drive (1 Partition, E).
Every time I try to sync my ipod through iTunes with a video or photo I get the following error message: "Some of your photos, including the photo PHOTO_NAME, were not copied to the iPod IPOD_NAME because they cannot be displayed on your iPod."
What is this? I have followed the photo (and video) sync procedure to the letter. On my laptop (also Win XP SP2), iTunes works just fine! So there's nothing wrong with my photos/videos.
I looked around the Internet and found there's a similar issue in Windows Vista with RAID and/or NTFS. I do NOT have RAID or Vista.
It there a known bug also in Windows XP? Is there a fix expected?
I tried moving my photos on a USB FAT32 Stick but still I was unable to sync them with my ipod.
Any help or information will be much appreciated.

Near as I can tell, iTunes DOES NOT like a JPEG with an embedded color profile. I too have been seeing a simliar issue and did some troubleshooting last night to arrive at this conclusion.
Pictures exported from Adobe Lightroom would sync to my iPod Touch via iTunes without any issue. However, Pictures saved from Adobe Photoshop would fail with the error "Some of your photos, including the photo PHOTO_NAME, were not copied to the iPod because they cannot be displayed on your iPod."
This set me to looking at the differences in the JPEGS that Lightroom was creating vs. the ones that Photoshop was creating. I finally arrived on the inclusion of the color profile.
Pictures exported from Lightroom, while converted to the sRGB color space, did not include the profile in the image and sync via iTunes just fine. Photoshop, on the other hand, automatically includes the profile when saving as a JPEG and these pictures WILL NOT sync via iTunes. Even if you tell Photoshop to not include a color profile, it includes a piece of metadata that says the profile is not specified (which is distinctly different from Lightroom which omits the metadata entirely.)
Choosing File|Save for Web... (as opposed to File|Save As...) in Photoshop does not include any color profile (just like exporting from Lightroom) and syncs via iTunes just fine.
I'm very curious to know if the images that you (and others) are having problems sync have, for some reason, a color profile embedded in them. In Windows Explorer, you can right-click on a picture, choose Properties, select the Details tab and look for the Color representation property. My assumption is if it is blank, the picture will sync fine, but if it is anything else it will not sync.
It'd be great to get confirmation from Apple if this is indeed an issue - that JPEGs with embedded color profiles are not sync'd with iTunes. I'm going to do a few more tests today and see, if by chance, including a Mac color space on the image enables it to sync or not.

I can't get download to work - it will not copy the mp3 file to my chosen location (as set in tools/options) - it gives me a new window with a player - no dwnlo

I am running windows xp sp2 and I have set my dowload location under (tools/options), but when I select an MP3 file to download, firefox does NOT copy the file to my chosen location on my HD - instead, it opens up a new window with a makeshift "player" and begins loading the player with the MP3 file. The problem is that I have no idea where on my system firefox has copied this file to, so, I cannot leave and come back later and play this MP3 file using winamp. I have to listen to it right then or lose it - if I close that new window (with that puny little "player"), then I lose the download, wherever firefox put it on my PC (I got no idea where it is). This is all under firefox 25.0
I am also running FIrefox 12.0 on an older windows 2000 machine and that works perfectly - I can download any MP3 file I want, and firefox 12.0 (on win2k, sp4) downloads it to my chosen location (on my HD), and it gives me the download window so I can watch its progress and have some control over pause, and resume, and, when it is done, the download window offers me the option to "open containing folder" so I can make sure it got to where I wanted it. In other words, Firefox 12.0 on WIn2k, sp4 works better than firefox 25.0 on winxp sp2!!!!! What gives? I went through and set up my options for XP just like I did with Win2k and it all looks good, but firefox 25.0 just ignores my chosen location and always defaults to give me that makeshift player and I am not able to actually copy the mp3 file to my harddrive - it makes firerox 25.0 almost unusable since downloading mp3 files is a big part of my firexfox use - please help - I am not able to upgrade windows at this time, and, since firefox 12.0 still works fine on win2k, I can't understand what happened at firefox?

Phillipp,
I tried it again using "save link as", and this time it actually worked! I just now downloaded several more using the "save link as" option, and it works perfectly. Thanks. Problem solved.
Littleberry

HP Officejet Pro 8600 Plus will not copy even after hard reset

HP Officejet Pro 8600 Plus on Windows 8 OS
Will print from computer; will scan documents & save to computer; will NOT copy document on the unit.
Shut down printer; unplugged from wall and back of unit; held on/off button for 60 seconds; plugged back in; started unit.
Placed document on glass; hit copy; hit black; Unit pulls sheet of paper; unit scans document (squeaks while scanning); after period of time, it spits out paper & reads "copy cancelled", but does not clear or return to home screen.
HELP!!
This question was solved.
View Solution.

Hello,
Please check your private message inbox for the reset I'm going to send you.

Will Not Copy After Being Idle

THIS IS A COPYING ISSUE!!! After installing the upgraded version of Comcast's latest modem/router, our HP 6550 would not print. I contacted Comcast and reported the difficulty and they informed me it was a printer problem - not their new modem. Consequently, we purchased a new HP 5740 printer The printing function worked fine and it would copy immediatley after the printer was turned on, however, after the printer sat idle for a couple of hours, the copy function would not work. If you then turned the printer off and immediately turned it back on, it would copy. Again, Comcast reiterated it was a printer problem. I returned the original 5740 back to the store from which it was purchased and exchanged it for another HP 5740 printer. After hooking up the second HP 5740, the same problems with copying occurred. I returned the second HP 5740 to the dealer for a refund and left town for three months. We recently returned and purchased a HP ENVY 7645 printer from another dealer. We are having the same issues with this printer as we had with the two previous HP 5740 printers. I discussed the situation with a level II supervisor at Comcast and he arranged for a new modem/router to be brought to the house and installed by a technician. The installation occurred today and we are still experiencing exactly the same problem. The Comcast technician who installed the new modem/router (who couldn't wait around while the printer sat idle) said that if the problems occurs after the installation, we should purchase a printer/copier from another manufacturer - or turn our printer "off and then on" when we want to copy. He also asid that if this problem does continue after the new modem/router is installed, it definitely won't be a Comcast problem. DOES ANYONE HAVE ANY IDEA WHERE I SHOULD GO FROM HERE?

Hi @lamoso,
Welcome to the HP Forums!
I understand that your HP Envy 7645 will not copy after being idle. I am happy to look into this for you!
I believe this is happening due to the printer going into sleep mode. As the options are for 5 minutes, 10 minutes, and 15 minutes for sleep mode to activate. I would recommend trying a hard reset, by going to this post,How to perform a Hard Reset, by @Rich1. It is important that the printer's power cable is plugged directly into the wall outlet, and not a surge protector. See this article, Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector for more information. This applies to Inkjet printers as well.
After the hard reset, I would then make sure the printer's firmware is up-to-date. Getting the Latest Firmware and Product Updates.
Let's see what happens after giving these two steps a try!
Thank you for posting!
“Please click the Thumbs up icon below to give me a virtual high-five for responding.”
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP Officejet Pro 8600 Premium will not copy or scan.

Hello,
I have a HP Officejet Pro 8600 Premium that prints just fine however it will not copy or scan. When I attempt to copy a document it displays Starting Copy... on the printer but will not copy and must be turned off and on to use the printer again. When I attempt to scan it brings up an error box telling me to check all of my network connections.
I have already tried the services.msi fix and have ran hp printer and scannor doctor tool to attempt to fix my problem.
In the services.msi I found that all services dependant on (WIA) were already running and set to automatic.
The scan doctor found that It wasn't communicating with the drivers, which I then reinstalled, and restarted the computer. It then continued to have problems with the drivers and asked me to contact support.
Thank you for your time.
edit: The printer is also running the latest firmware and I have also checked my anti-virus firewall so that it is allowing the printer through network. (note: in attempt to fix the issue i have both a usb and network connection trying to get either connection to work).

Hi-
To make sure I understand this correctly, you are unable to do a copy at the device itself? This should function without the device being connected to a PC at all. if this is indeed the case, it sounds as if this is a hardware issue. I would then check with HP support on your product for warranty repair.
I am an HP employee, however, this content reflects my personal opinion and is in no way associated with HP.

HP LaserJet 1536dnf MFP will not copy or scan but does print

My HP LaserJet 1536dnf MFP will not copy or scan but does print. It does not matter if I use the ADF or the glass. When copying or scanning I get a completey black page. The light bar does move from one end of the printer glass to the other. There are no connectivity issues as the printing function and the e-print function work fine.
Thank you for your help

Hi @akb3,
I understand that when you try to scan or copy, you are getting a black page. I can help you with this.
Please keep the scanner lid open and then press the copy button.
Check if the scanner bulb glows.
Check if the scanner moves freely across the glass.
If it does not try connecting the printer directly to the wall jack and try again.
Update the printer's firmware if the bulb glows and scanner moves freely. HP LaserJet Pro M1536dnf Multifunction Printer Drivers.
If the issue persists, then I would recommend to call HP Tech Support for further assistance to see what other options are available for you at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. Contact HP Worldwide.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Photoshop CC 2014 for PC will not copy or paste

Running:
Photoshop CC 2014 for PC
Windows 8.1 Pro, R2 64 bit, AMD FX3 8350 with 16GB RAM. 75% of RAM free
Photoshop CC 2014 for PC will not copy or paste.
When I create a line of text and want to copy and paste the text in the same document, the copy and paste functions are not working. The commands on the Edit menu are grayed out. CTL+C and CTL+X and CTL+V do not work.
I have the correct layer selected.
There is nothing else selected, just the text.
Copy and paste fail on new documents, existing documents, documents with backgrounds, documents without backgrounds.
I deleted all my Photoshop settings in Roaming>Adobe>Photoshop CC 2014
I uninstalled Photoshop without saving preferences, removed all files and folders and then reinstalled.
Photoshop will still not copy and paste.

I honestly don't know what may be wrong on your system to cause what you're seeing, but I can confirm that on my fully updated Windows 8.1 Pro x64 system equipped with ATI 7850 I can do cut/copy/pastes as you would like to do, so it's not a basic incompatibility.
Are you selecting the characters by dragging the mouse across them, then copying?
When pasting, have you set an insertion point first?
-Noel

Postoffice-startup-file not copied from SYS-volume

We migrated a Groupwise 7.02-postoffice from a Netware 6.5-Sp5-server to a
SLES10-SP1-server with the Novell GroupWise Migration Utility.
When we started gwpoa the postoffice-startup-file was not
in /opt/novell/groupwise/agenst/share/
We looked in the migration-logfile and we saw these messages
10/27/07 02:32:23 Configuring agent(s)...
10/27/07 02:32:23 Running remote command:
sh /tmp/groupwise/software/addagent.sh -
b /opt/novell/groupwise/agents/bin/gwpoa -
s /tmp/groupwise/software/p006.poa -h /var/opt/novell/groupwise/mail/p006 -
v 7
/tmp/groupwise/software/addagent.sh: line
135: /tmp/groupwise/software/p006.poa: No such file or directory
mv: cannot stat `/tmp/p006.poa.tmp.16849': No such file or
directory
cp: cannot stat `/tmp/groupwise/software/p006.poa': No such file
or directory
10/27/07 02:32:25 Remote command failed (1)
This is were our sourcefiles were:
Post Office:
Source database path: \\fileserver\VOL1\DATA\GRPWISE\P006\
Destination path: /var/opt/novell/groupwise/mail/p006
Agents:
Post Office Agent:
Path to startup file: \\fileserver\SYS\SYSTEM\p006.poa
As you see, our startup-file was on another volume then the postoffice.
In the migration-log we only saw a mount of the postoffice-volume, so we
think there is a bug in the migration utility. It does not copy the
startup-file if it is on another volume (in this case on the SYS-volume).
Or did we something wrong?
At last we solved our problem by copying (and editing) a startup-file
to /opt/novell/groupwise/agenst/share/
Regards,
Jeroen van der Klaauw

It happens between the full dbcopy and the incremental dbcopy, when the
agent is configured.
Jeroen van der Klaauw
> When the migration agent finishes the migration of the data there are
> the second and third phases that the application runs through - 2) to
> install the agents and 3) configure them. If you bombed out before
> that third phase then I would understand...
>
>
>
> On Mon, 29 Oct 2007 15:55:53 GMT, [email protected] wrote:
>
> >We migrated a Groupwise 7.02-postoffice from a Netware 6.5-Sp5-server
to a
> >SLES10-SP1-server with the Novell GroupWise Migration Utility.
> >When we started gwpoa the postoffice-startup-file was not
> >in /opt/novell/groupwise/agenst/share/
> >We looked in the migration-logfile and we saw these messages
> >
> >10/27/07 02:32:23 Configuring agent(s)...
> >10/27/07 02:32:23 Running remote command:
> >sh /tmp/groupwise/software/addagent.sh -
> >b /opt/novell/groupwise/agents/bin/gwpoa -
> >s /tmp/groupwise/software/p006.poa -
h /var/opt/novell/groupwise/mail/p006 -
> >v 7
> > /tmp/groupwise/software/addagent.sh: line
> >135: /tmp/groupwise/software/p006.poa: No such file or directory
> > mv: cannot stat `/tmp/p006.poa.tmp.16849': No such file or
> >directory
> > cp: cannot stat `/tmp/groupwise/software/p006.poa': No such file
> >or directory
> >10/27/07 02:32:25 Remote command failed (1)
> >
> >This is were our sourcefiles were:
> >
> >Post Office:
> > Source database path: \\fileserver\VOL1\DATA\GRPWISE\P006\
> > Destination path: /var/opt/novell/groupwise/mail/p006
> >
> >Agents:
> > Post Office Agent:
> > Path to startup file: \\fileserver\SYS\SYSTEM\p006.poa
> >
> >As you see, our startup-file was on another volume then the postoffice.
> >In the migration-log we only saw a mount of the postoffice-volume, so
we
> >think there is a bug in the migration utility. It does not copy the
> >startup-file if it is on another volume (in this case on the SYS-
volume).
> >Or did we something wrong?
> >
> >
> >At last we solved our problem by copying (and editing) a startup-file
> >to /opt/novell/groupwise/agenst/share/
> >
> >Regards,
> >
> >Jeroen van der Klaauw
> Tim
> ___________________
> Tim Heywood (SYSOP)
> NDS8
> Scotland
> (God's Country)
> www.nds8.co.uk
> ___________________
>
> In theory, practice and theory are the same
> In Practice, they are different

Cannot delete messages from inbox, cannot move messages out of inbox, message do not copy to "sent" or "draft"

The following problems occur:
- cannot delete messages,
- cannot move messages out of inbox,
- messages do not copy "sent"
- messages cannot be saved to "draft"
This applies to imap and to gmail accounts.
The following has not helped:
- compact trash and other folder
- deinstall and reinstall TB 31.4.
- archive profile with mozbackup and replace profile from archive after reinstall of TB.
- deinstall and reinstall TB 31.3 downgraded
- delete all folders and files with "trash*" in the file name (all IMAP)
- delete all files of 1 mail account completely in the TB profile and resync from server (IMAP)
This might coincide with these system changes:
- upgrade to TB 31.4.
- some of these email accounts were installed on ios8 iphone.
Not sure if the problems had already started before these 2 occurrences.
Any help is appreciated to solve this.
Thanks!
fashi

What type of mail account is this (POP, IMAP, .Mac)? If POP, what are your Preferences > Accounts > Advanced > Remove copy from server settings?
You may be able to get rid of those messages in Mail doing Edit > Cut (⌘X) (for best results do it with one message or just a few at a time), but you should remove them from the server first if they’re still there.
Does this account allow web access? If not, you may find the Account Info window useful to solve this problem — choose Get Info (⌘I) from the Action menu (gear icon) located below the mailboxes list in the main Mail window.

Problem with sync in iTunes. Installed applications do not copy

Hi,
I run Win XP. I have an Iphone 3G running 2.2.
I have 100+ apps installed on the phone. When I sync, it always downloads from the iTunes Store the last 20-30 apps that I have installed on the phone. It takes 10-15 minutes everytime I sync. (it used to take 30sec -> 1min before).
These last apps do not appear in:
Devices / Name /
I have checked on the folder C://My music > iTunes > iTunes apps. These 20-30 apps are not copied there with the other apps.
I have uninstalled iTunes & reinstalled it. Same problem.

Thanks for your response.
Yes I had the tick box checked, as I had previously synced the playlists to the phone. (I'm correct thinking you're referring to the check box under the MUSIC => iTunes Library => Playlists heading?).
When I have my phone connected the playlists which I have synced become ticked/highlighted, it just appears that they don't update any changes that have been made since they were first transferred.

Not copied to ATV

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