Not getting help sorting out my account

I find the BT phone system to be the most fustrating customer service system in the world, since it is extremely difficult to get through it when BT have cocked things up.
Let me explain.
My home move wasn't successful because of a very long delay in getting my new services connected to my new house.  So finally after they have got connected, and everything is all hunkey dory, I get disconnected in March for not paying my bill.  I wasn't aware that I wasn't paying my bill, since I have not had any correspondence from BT other than a couple of emails to say when my service was due to go live (back on Feb 20th 2015), and I did request a direct debit be set up for my new services.  When I log in to my BT account on 3G, it says I have no products or services on the account associated with my BT account.
So now the phone system once you get connected, asks you to enter the phone line number you wish to discuss.  I manage to dig that out, then it asks me to enter my account number.  Well blowed if I know what that is, so thats the end of that call.  Try again, select different options, enter the phone number.  Get told my call is being transferred back to BT and they won't charge me.  Wait for another frustrating message, enter my phone number, get told my services are suspended, I can either pay, or I can talk to someone.  Select option to talk to someone, automated system asks for my account number.
I finally go dig out my old account number from my old address.  Phone again, get asked for the phone number, key that in, then get asked for my account number, key that in (using the one that is linked to my BT ID), and Yes, I get through to someone, and the first thing they ask for is my account number.  Well i've just been higly irritated by the stupid automated system asking me for this information, so its rather annoying to be asked for it again by a person. 
But thats not the real problem.  The real problem is that BT have created my services on another BT account number.  They have never told me what that number is.  I have never had a letter from them telling me that the number has changed.  They have not created a direct debit for me, even though I already have one with them because I moved house.  The customer services say they can't tell me the account number because of data protection act, but I can request one be sent to me.  I have requested this, and still I have not had anything from BT.
They claim to have sent me a letter on 18th March to let me know I wasn't paying my bill.  I have not recieved it, nor any emails telling me I wasn't paying.  So at the moment, I have bought another month's internet services until they cut me off again without warning for not paying my bill.
It would be nice if BT would actually tell me what my account number is, so I can manage it online and pay my bills.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
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    In Closing
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