Who do i contact to help sort out my Icloud accont

i think someone has changed my details in icloud. i try to change my password but the emial does turn up to any of the accounts i know.

If you need to change the iCloud ID on your phone, go to Settings>iCloud, tap Delete Account, then sign back in with the new ID. This deletes the account and your iCloud data from your device, but not from iCloud. Provided you are signing back into the same account, your iCloud data will reappear on your device when you sign back in.
To avoid losing photo stream photos, save them to your camera roll (if not already there) before deleting the account. To do this, open your my photo stream album, tap Edit, tap the photos, tap Share, then tap Save to Camera Roll.

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My MacBook Pro has been wiped and locked, who can I contact to help me solve this problem?

HI there,,,
My MacBook Pro has been wiped and locked. It is requesting a PIN consisted of four numbers only.
Who do I contact to help me solve this problem?

I do not know what really happend. however, my Mac is requesting a four digit PIN to open and I really have now idea what those numbers might be. when I contacted my son, he sugested that it is locked or wiped. I have all the official and required papers to claim that I am the rightful owner of the product.
who do I contact or what should I do to solve this problem?
Looking forward to hearing from you.
Sarah Zabrmawi

HT4059 I bought a book that was priced $7.99 but was charged $14 and did not recieve the usual reciept for it, who do I contact for help?

I bought a book that was priced $7.99 but was charged $14 and did not recieve the usual reciept for it, who do I contact for help?

You most likely did not receive the usual receipt because it was one of those authorization charges. It happens time to time, and should drop off your card. But go ahead and check with iTS just to make sure.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

I recently purchased and downloaded an app that will not open. Who do I contact for help with that?

I recently purchased and downloaded an app that will not open. Who do I contact or what do I do to fix this problem?

On what device are you trying to open it? ipod touch? iphone? ipad?
Did you try to restart the device? Reset it? Restore it?

HT201304 oh, my God. Was anything ever so poorly explained as the use of one id for multiple devices? who, where can anyone help sort out the mess that has developed?

I have used my iphone 4s for over a year. Recently, I bought two ipod touch devices, one for each of my children. While attempting to set up their ipods, even with email advice from apple, we have become utterly confused as to whose apple id is on whose phone/ipod, why some apps automatically appear on two devices but not on the third (it varies). Most worryingly, in app purchases is DISABLED on my iphone but my children can still purchase in-app purchases without my knowledge and have run up bills (fortunately not huge bills). Why would anyone want to allow this???? If I have consciously disabled in app purchases under my apple id on my iphone, why would the default on another device be to allow in app purchases, when using my apple id?
When setting up my children's apple ids, I wanted them to have their own apple id to avoid this kind of confusion but we got warnings that they were not allowed to have an apple id (presumably too young?) . But they have got their own ipods and should be able to purchase items using itunes cards so why cant they have an independent apple id? And what's the difference between the apple id and the itunes id?
Is there anyone who can help clear up this mess?

You have to diasable in app purchases on the device itself, NOT the id.
If you want in app purchases disabled on the ipods, then you will have to do this on the ipods themselves.

Not getting help sorting out my account

I find the BT phone system to be the most fustrating customer service system in the world, since it is extremely difficult to get through it when BT have cocked things up.
Let me explain.
My home move wasn't successful because of a very long delay in getting my new services connected to my new house. So finally after they have got connected, and everything is all hunkey dory, I get disconnected in March for not paying my bill. I wasn't aware that I wasn't paying my bill, since I have not had any correspondence from BT other than a couple of emails to say when my service was due to go live (back on Feb 20th 2015), and I did request a direct debit be set up for my new services. When I log in to my BT account on 3G, it says I have no products or services on the account associated with my BT account.
So now the phone system once you get connected, asks you to enter the phone line number you wish to discuss. I manage to dig that out, then it asks me to enter my account number. Well blowed if I know what that is, so thats the end of that call. Try again, select different options, enter the phone number. Get told my call is being transferred back to BT and they won't charge me. Wait for another frustrating message, enter my phone number, get told my services are suspended, I can either pay, or I can talk to someone. Select option to talk to someone, automated system asks for my account number.
I finally go dig out my old account number from my old address. Phone again, get asked for the phone number, key that in, then get asked for my account number, key that in (using the one that is linked to my BT ID), and Yes, I get through to someone, and the first thing they ask for is my account number. Well i've just been higly irritated by the stupid automated system asking me for this information, so its rather annoying to be asked for it again by a person.
But thats not the real problem. The real problem is that BT have created my services on another BT account number. They have never told me what that number is. I have never had a letter from them telling me that the number has changed. They have not created a direct debit for me, even though I already have one with them because I moved house. The customer services say they can't tell me the account number because of data protection act, but I can request one be sent to me. I have requested this, and still I have not had anything from BT.
They claim to have sent me a letter on 18th March to let me know I wasn't paying my bill. I have not recieved it, nor any emails telling me I wasn't paying. So at the moment, I have bought another month's internet services until they cut me off again without warning for not paying my bill.
It would be nice if BT would actually tell me what my account number is, so I can manage it online and pay my bills.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they cannot deal with service issues that way.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail, when its your turn in the queue.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Needs help sorting out a New clients Adobe Acrobat licenses.

I have a new client. They have 4 Licenses for Adobe Acrobat.
2 for Acrobate 8 Pro
1 for Acrobat 8 standard.
1 for Acrobat 9 Pro.
I replaced the machine that had Acrobat 9 Pro on it.
The old machine would not let me deactivate the license and the new machine accepted the license but would not activate it.
The company never documented their licenses. They think that at least the Acrobat 9 Pro was a downloaded license.
Talked to Support and they were no help. I needed to verify the email address that it was registered under. They told me it was a hotmail address which would of been right but since then they got their own Domain and Email and don't use HotMail any more so I can not get what they used for Hotmail and who's account it was registeed with.
All I want is to figure out the licenses that that this company bought and is entitled too under what terms and find out if they can be upgraded to Acrobat 11, but I don't know where to start with Adobe on this or if they will be cooperative. They have not been so far.
Any thouights or tips on where to start.
All I have is the srial number and Version for 4 installs of Acrobat. Can I work with that or is the company out of luck and have to buy all over again. If I do have top start over I will say that I will not be buying Acrobat from adobe but I will go to another PDF program. So Adobe can be cooprative and work with me and get me to pay and upgrade tthe license they have or I go somewhere else. I hope Adobe wants the money.
Any thoughts?

I have just re-scanned my document unclicking the "PDA/A Compliant" box and "viola" everything appears to working just "wonderfully"!
Thank you so much for ending two days of total frustration!
I also talked with an instructor who taught the Adobe 8 class & he didn't have a clue as to what was wrong.
Again, I thank you very, very much!
Regards, June E. Hudspeth

Newbie needs help sorting out a publishing error message!

I'm just learning this stuff, and I got the following message when I tried to publish my website.
Can’t create the file “shapeimage1_link0.png.” The disk may be damaged, full, or you may not have sufficient access privileges.
I previously published with no problems, after re-editing my sight, I ran into this problem. I'm rather incompetent at this stuff. Help much appreciated!

Two points that may help some one help me...
Does this part of the error message
'shapeimage1_link0.png.' mean that some specific
image on my site is causing the problem. If I could
find and delete that would it help? How would I find
which image has that tag?
Hello Pete,
i have been having the same difficulties. I was able to publish last week, but not this week. I followed many of the same procedures that people have been recommending (thanks for all the helpful suggestions), but I still get the same error message. I have a feeling that it is related to an issue with the new OS update and/or with the new iWeb update. I even deleted the new blog entry and went back to iWeb 1.1.1 and I could not get it to publish (thus, I had the same exact conditions that I had last week when I could get it to publish except for now I have OS 10.4.8 instead of 10.4.7).
I am at a loss on what to try. i get the same exact error message as you do, no matter whether I publish to a folder or to .mac. I can see that almost everything gets published except it gets hung up at creating that 'shapeimage1_link0.png' file. I wish I could find a way to figure out how to have iWeb not create that file.
I also tried to create a whole new site with the old content and still got the same error message.
I hope that we can get this problem solved soon (I really think Apple needs to provide a fix). I am starting to look at other programs, just so I can update my existing page. Macromedia Contribute allows me to fix parts of my existing (on the server) website. They have a free 30 day demo. I may have to purchase the program if Apple doesn't fix the problem soon.
Good luck and I will let you know whether I find a fix.

Who do I contact to help me get into my icloud account as it is telling me to log into an old email I used when I first got my iPhone, I recently changed the email and password, it is right but telling me to sign into my old one.. How do I contact apple?!

I pretty much said everything in the question haha, please help! :)

If you need to change the iCloud ID on your phone, go to Settings>iCloud, tap Delete Account, then sign back in with the new ID. This deletes the account and your iCloud data from your device, but not from iCloud. Provided you are signing back into the same account, your iCloud data will reappear on your device when you sign back in.
To avoid losing photo stream photos, save them to your camera roll (if not already there) before deleting the account. To do this, open your my photo stream album, tap Edit, tap the photos, tap Share, then tap Save to Camera Roll.

HELP: Migrating and need help sorting out twin emails!

I have a G5 for work and one for my home office.
The emails on my office G5 are MOSTLY the same as those on my home G5.
I.e. some of the emails I have BOTH at work and at home, some I dont.
Now I want to put all these emails on ONE machine.
And how can I do that without either
a) getting a mega-huge in/outbox with twin versions of many emails
b) manually sorting twin emails
Is there a program that 100% safely can identify clone emails and delete them?
Or is there another, more clever method?

It isn’t clear what the situation really is. Andreas Amann’s Mail Scripts has a Remove Duplicates script that you may or may not find useful.

I need help sorting out how Web services work

I'm getting pretty darn confused with all the new terms I have to learn to develop a web service.
I want to deploy a simple java based web service on an IIS/ServletExec machine. To do so the documentation says I have to instal WSDP on the machine. Within a few seconds I get stuck.
When I try to install wsdp 1.6 it asks for a web container. I thought ServletExec is a web container, but it does not recognize it. What is a web container then? Should I just pick one of their options?
Sun Java System Application Server Platform Edition 8.1 Update 2 : What is this thingy? Doe it coem sith j2ee sdk already? If not, why?
Sun Java System Web Server 6.1 Service Pack 3 : What is this> How does it differ from the former thingy?
Tomcat 5.0 for Java WSDP 1.5 : Is this the Tomcat web app server? Does it stack on ServletExec?
I've deployed web pages on ServletExec, but am quite bewildered by the hoard of terms and tools thrown at me by the documentation for web services. What do I really need? It doesn't seem it should require much more than a jsp page would require, but I keep seeing the list of jar files and the like grow.
I need a web services for dummies that specifically deals with ServletExec and Java.
- Extremely confused

A Web container is a part of application server
i.e a web container is contained in application server.
So ServletExec already has a Web Container? All Web App Servers have a web container?
A Web Server is responsible only for web related
applications like JSP, Servlets, Web services, etc.
but an appliocation server can deploy EJB's also.
I thought the Web Server managed html and passed JSPs, Servlets, and Web Services on to the Web App Server. (With the exception of .NET type applications which run entirely on the front end Web Server). At least that is how we have our machine configured.
IIS, the Web Server, runs on a machine outside the firewall. It serves up all static html pages. All references to dynamic html (JSPs and Servlets) are forwarded to a Servlet Exec instance, the Web App Server, on a machine behind the firewall.
IIS can not process Web Services outside a .NET-type configuration. The documentation has led me to believe that I have to deploy a Java web service on a Web App Server like ServletExec.
>
Sun Java System Application Server Platform Edition 8.1 Update 2
is an application server provided by sun.
But the installation called it a web container. You just called it an applciation server. But you also said earlier that an applciation server is not a web container, but rather contains a web container. Should they have called it an applciation server.
(Just to make sure - application server = web app server, right?)
You can download bundle which contains j2eesdk
and application server together or you can download
seperately. Both these options are available on Sun's website.
I do believe ServletExec comes with j2eesdk, as I was able to run servlets without installing it. Though I did install jdk 1.5 and use it as my virtual machine when running Java, including any servlets.
Sun Java System Web Server 6.1 is responsible only
for web related applications like JSP, Servlets, Web services
etc but Sun application server 8.2 can deploy EJB's also.
So Web Server 6.1 is a front end web server which also serves up JSPs without having to call an application server? You only need an application server if you want to do EJBs?
Tomcat 5.0 for Java WSDP 1.5 : Is this the Tomcat web app server?WSDP containts several library files and other files
which are necessary for running a web service.
( lib files for sending and recieving SOAP request and
response i.e mail.jar activation.jar, saaj .jar ....etc).
It is not an application server. It acts as a supportive
role for creating and deploying web services.
That's what I thought. But I also thought Tomcat 5.0 IS a web app server (wheras Apache is the Web Server). It says "Tomcat 5.0 for Java WSDP 1.5" which does not make sense to me. Iwould think it would say "Java WSDP 1.5 for Tomcat 5.0" instead. What exaclty are they offering to download? WSDP or Tomcat? And if Tomcat, why are they calling it a web container when it is an application server? WSDP is not a web container, right? just some lib files for supporting web services.
Regards,
Piyush- still quite confused but grateful for your comments

My Digital Copy download (of the Lord of the Rings) on iTunes was interrupted and now will not re-download. How do I download my movie, or who do I contact to help me fix this issue?

I downloaded a digital copy of the Lord of the Rings' and during the downland, iTunes quit. When I restarted iTunes the download was gone; when I tried to reenter the digital copy redemption code it said it has already been used. How do I get my digital copy of LotR back? I lost all three movies in the series (as they were downloading simultaneously) and I would really love to have them on my Mac.

thankyou. THANK you.
thankyouthankyouthankyou!
sorry about no screenie but the first option worked (at least so far!)
THANKYOUTHANKYOUTHANKYOUTHANKYOUTHANKYOUTHANKYOUTHANKYOUTHANKYOU

Outlook Contacts do not sort correctly under iCloud

I have recently started mucking around with iCloud (after the unfortunate discontinuation of MobileMe...).
I use MS Outlook 2007 on my PC (Windows 7 64-bit) for my Contacts, Calendar & Tasks. Untill recently, I was syncing my Outlook Contacts & Calendar with my iPhone (latest iOS) via iTunes. All was working fine.
A couple of days ago, I installed the iCloud Control Panel on my PC and gave it a go to see what will happen to my Outlook setup. I enabled just the Contacts in order not to stray out too far...
Once done, iCloud took all the contacts from my personal folder in Outlook and moved them to a new iCloud folder. So now, I have two different Contact folder, the iCloud dedicated one (which is fully populated) and the other one is the one previously used (which is stored in my local .pst file and now empty).
All syncing to the iCloud seems to be working OK - I checked my contacts from the www.icloud.com and they are all there.
The problem I have is withing the new iCloud Contact folder that was created in my Outlook installation. It does not sort my Contacts correctly
I have contacts written both in English and in Greek, depending on where they reside. It seems to get mixed up because of this and mixes up the Greek contacts inbetween the English ones, in a manner that I cannot justify.
Previously when I had all the Contacts in my local .pst file, it was showing the English ones first and then all the Greek ones, both sorted 100% correctly (by the way, this is how it looks as well in my iPhone). I have also enabled an option in Outlook settings which allows me to create a second index for the Contacts in Greek - this creates a second Greek alphabet next to the already existing English one on the right of the Contacts view. None of that seems to have an effect in the case of the iCloud Contacts folder in Outlook, which doesn't sort as it should.
Has anyone come across this issue and is able to offer some assistance?
Regards.

No none, the contacts just do not sort in alphabetical order they should be in. For example I added a name that started with an S but it would not go under the S category of names but rather it would create a new S group at the top of the contact list before the contacts starting in A. The OLD list of names starting with S is still existing and in the right alphabetical order but the new contact would not save under that group but rather as I said in a new group starting with S at the top of the contact list.

I accidentally moved all my contacts to computer and out of iCloud. how do I put back?

I thought I was saving a copy to my desktop and when it said replace I thought it meant replace the old copy on my desktop with the newer version and then the whole contacts are in a different look and I can't use it in various ways I used to be able to use it. How do I put it back on cloud (if that's what I've done - take it off cloud)? I don't understand the product list below. It has a dot on ipad but I am talking about my desktop and there is no choice there for that.
thank you

Hello makarismos,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iCloud: Troubleshooting iCloud Contacts
http://support.apple.com/kb/TS3998
Best of luck,
Mario

Need help signing out of iCloud

I have two iCloud accounts; one for purchases in iTunes and another for iCloud. I'd like to merge them but Apple won't let me. I'm setting up a new Mac and inadvertantly set up iCloud on the MacPro with the wrong email address (the one I use for iTunes). Now I'm getting error messages when I try to log out of the 'wrong' iCloud identity. Specifically, I uncheck all the boxes for iCloud services and then click Sign Out. Then, a checkmark keeps reappearing in the Keychain check box with a message saying, "Waiting for approval from other device." If I click Sign Out, I get a message saying, "Your iCloud account couldn't be removed at this time. Turn off all iCloud services and try again."
So how do I find out what other device of mine needs to approve my signing out of the Keychain on my MacPro? (Keep in mind, the other devices are logged into the 'correct' iCloud—the one I'm trying to use for my MacPro.)
Where do I give approval on these other devices?
My other devices include a MacBook Air, an iPhone and an iPad Air.
Thanks!

If you have Find My Phone activated, deactivate it. on all devices.

Who do i contact to help sort out my Icloud accont

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