Notified Verizon of International Travel & The Fraud Dept Suspends My Service for One International Call

I called Verizon to notify them that I would be out of the country traveling to Portugal and Spain.  Based on the customer service representative's advice, I added international calling to my plan.  While in Spain, I called my daughter.  My phone stopped working.  Luckily, it was near the end of my trip and I had internet access at the hotel to communicate with my family. When I arrived in the U.S., my phone did not have service.  I called Verizon three times and finally learned that they had suspended my phone service because of suspected fraud.  My one call from Spain had somehow caused them to suspend service even though I had called to activate international calling.  I did not receive any type of notification that my service was suspended. Today, three weeks after the call from Spain, the fraud department called and were on the verge of suspending my service a second time.  If I had not answered, they were suspending my service.  I understand that preventing fraud is important, but I am very upset that my service was suspended when I did everything that I was supposed to do to use Verizon's international calling feature. Today, the representative said there was not a note in my file about my previous call to the fraud department. Why would they suspend my service two weeks after reinstating it?  Is one call from Spain enough to warrant suspending service when a customer has international calling? What can I do to prevent this happening in the future? 

I called Verizon to notify them that I would be out of the country traveling to Portugal and Spain.  Based on the customer service representative's advice, I added international calling to my plan.  While in Spain, I called my daughter.  My phone stopped working.  Luckily, it was near the end of my trip and I had internet access at the hotel to communicate with my family. When I arrived in the U.S., my phone did not have service.  I called Verizon three times and finally learned that they had suspended my phone service because of suspected fraud.  My one call from Spain had somehow caused them to suspend service even though I had called to activate international calling.  I did not receive any type of notification that my service was suspended. Today, three weeks after the call from Spain, the fraud department called and were on the verge of suspending my service a second time.  If I had not answered, they were suspending my service.  I understand that preventing fraud is important, but I am very upset that my service was suspended when I did everything that I was supposed to do to use Verizon's international calling feature. Today, the representative said there was not a note in my file about my previous call to the fraud department. Why would they suspend my service two weeks after reinstating it?  Is one call from Spain enough to warrant suspending service when a customer has international calling? What can I do to prevent this happening in the future? 

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