Occasional document linking problems

We have a site that has a lot of links to resources for learners. In the past we've had some difficulties linking directly to .doc, .ppt, and/or .xls files. I think the problems usually involved Internet Explorer (or corporate standard) and various versions of the Flash plugin.
The problem would be that we would have a link to a resource that when clicked just wouldn't open. However it would be intermitent and only affect some users. So we were never quite able to get to the bottom of it, but I think it had something to do with IE trying to integrate with Office documents and having trouble with that. Our solution was to only link to PDFs or create a zip package of the files.
This was when we were using AS2 and getURL().
We are updating the tool to AS3 and I'm wondering if anybody else has had trouble using navigateToURL() and linking directly to Office documents?
I was thinking of replacing that with FileRefence to make it a download for all the documents instead of trying to open them in the browser. But I worry about having to deal with mutliple attempts at downloads and/or the fileReference instance going out of scope.
Should I stick with navigateToURL or switch to fileReference.download? Other ideas?
Anybody have advice on how I might approach this?

Were you able to get this fixed? Is it a ML issue or wifi card issue?
3/10/13 1:47:34.000 PM kernel[0]: MacAuthEvent en0   Auth result for: 00:0f:8f:76:2e:20 Auth timed out
3/10/13 1:47:40.000 PM kernel[0]: MacAuthEvent en0   Auth result for: 00:0f:8f:76:2e:20  MAC AUTH succeeded
3/10/13 1:47:40.000 PM kernel[0]: wlEvent: en0 en0 Link UP virtIf = 0
3/10/13 1:47:40.000 PM kernel[0]: wl0: Roamed or switched channel, reason #4, bssid 00:0f:8f:76:2e:20
3/10/13 1:47:40.000 PM kernel[0]: en0: BSSID changed to 00:0f:8f:76:2e:20
3/10/13 1:47:40.000 PM kernel[0]: en0::IO80211Interface::postMessage bssid changed
This happens and drops exactly 6 pings but the wifi icon in the display bar does not drop out. It comes back up in 6 seconds. It happens roughly every 15 minutes or sometimes it could be a hour.

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