Office 2010 MRUs clearing

Hi,
Having an issue across multiple sites concerning Office 2010, specifically Word and Excel. Usually, but not always, once a week users' MRU (Most Recently Used) file list under the "Open" menu in Word and Excel is cleared. This is happening on sites
whose temporary files are not managed by any third party application (CCleaner etc) and the users themselves are not cleaning things up.
The issue is happening independently of all sites.
Has anyone experienced an issue similar to this? If so, any ideas on solutions? Nothing I've found online has helped so far.

Hi,
If I have understood you correctly that the recently ssed file list will be cleared for all sites. I would suggest you to check with your administrator to see if there is any group policy deployed in your organization, which might clear the
history of recently used file.
Also, you can go to Run then type gpedit.msc and press
Enter, then navigate to User Configuration > Administrative Template > Start Menu and Task Bar and see if there is any related settings configured out there.
Thanks,
Ethan Hua CHN
TechNet Community Support

Similar Messages

Is it time yet for Microsoft to "Recall" Office 2013 and provide anyone who has a 2013 license a replacement Office 2010 license?

The interface is terrible and can't be changed. Every application in the suite locks up/crashes nearly constantly on any machine it is used on. The activation process is terrible and wastes hours of any support/IT dept's time. From a 'privacy
standpoint', the software is seemingly criminally intrusive. It is clearly a product that should never have been released and is so far from functional that it can't be repaired by any 'service pack', 'hotfix', or 'patch'. It needs to be completely
scrapped.
The only 'redeeming quality' of this software is that the guy who was in charge of creating it is gone from Microsoft. (Unfortunately, he is now President Obama's appointee for running the attempt at repairing the 'healthcare.gov' website...
out of the frying pan... )
When the software is installed using one profile (domain or machine account) and a different profile tries to use the software, it requires 're-activation' - which often fails because the software believes it has been installed multiple times. (This is particularly
frustrating because it has to be installed by an administrative user, but most of the time, the person who 'uses' the software is not the 'administrator' - so it is almost always being 'installed' using one profile and 'used' using another profile).
The necessary intrusion into privacy created by the requirement of a "Microsoft Account" to use the software is seemingly criminal.
The tracking of, and installation of licenses is absolutely ridiculous.
An example:
Many of my clients have many users and many computers (up to 75 or so).
I could create a "Microsoft User Account" for each 'user', but these machines get moved between users, and the software license is tied to the 'machine' and not to the 'user' so as soon as that happens, the licenses and the users are no longer
in line and become impossible to track.
I could create a "Microsoft User Account" for each 'computer'... and I can't even count the ways this would be a nightmare to try to track.
I actually did that up front for one client, and created Exchange email boxes for each computer so that "prove you are really you" emails from Microsoft could be received managed, and responded to, and passed out second usernames and passwords
to all of the users so they could "log-in" to their Office 2013 software, and created a database of the 'computer usernames and passwords' so I could track this... unfortunately, this confused the users (as it rightfully should) so they would change
the passwords for their computer's 'Microsoft User Account' thus locking me out and invalidating my database, ... and... CLUSTERF#%K!!!
As a 'best - worst case', I have had to create a single 'Microsoft User Account" for each of my clients' businesses so I can install and activate Office 2013 products. This is a whole new set of "Awesome Stupidity".
Now, I can put a new computer into a client's office and install their new license key for their oem Office 2013, and it shows up in the 'business's Microsoft User Account'. Then when I give the machine to the user, I get to 're-activate' the software
(hoping that it doesn't tell me to piss-off - which happens about 40% of the time. This is a process that can only be described as a "feat of engineering created by a group of monkeys whose former jobs included 'janitor at MAD magazine headquarters'
or 'beer-pong referee').
It starts with two hours of pressing phone buttons and ultimately talking to someone who tells me "yeah, nothin' I can do about that I'm just here for product activation" (which, incidentally, is done by machine until you pass through MS's ridiculous
labyrinth of repetitious keystroking until the machine is convinced you are just too stupid to punch in the right numbers and allows you to talk to a person... who then asks you for the exact same set of numbers and repeats back the exact same responding set
of numbers and acts dumbfounded when it still doesn't work - since it didn't work the first six times you punched or said it into the phone) followed by "I need to send you to the support group... but because it's 6:30 pm (in a process you started at
3:00pm) they are gone for the day and you'll have to call back on Monday morning"
At some point in the process, you get to log into the "Microsoft user account" and 'roll the roulette wheel of stupidity' by trying to activate the right software from a list of 40 different lines that all say "Microsoft Office 2013 Home and
Business oem", but none give any indicator or differentiating factor like for instance: license key, date installed, license key last 4 digits, mother's maiden name, phase of moon when software was first activated, color or type of blood of the user's
paperboy's dog's previous owner... NOTHING... RANDOM FREAKING STAB IN THE DARK - pick one, any one, hope its the license you are trying to install onto this machine, 'cause if not, you very well may kill the product on some other machine.
So through the process, the lucky support staff person gets' to waste roughly an hour and a half on average for every Microsoft Office 2013 installation. I have actually had to start telling my clients that they are going to likely have to pay an extra
$100 or so per machine in order to get their new Microsoft Office software which comes on their new computer activated - that number tends to work out roughly accurately - except that it is a terrible way of trying to 'please a client'.
Oh,... and did I mention... "THE SOFTWARE CONSISTANTLY FAILS"!?!
A client tries to open a document that they have been using for 8 years and Excel doesn't say "Hey, I don't know how to deal with some element of the file that you put in here using Excel 2003, or Office 2010 (both products, by the way, which worked
great) - no... instead,... it crashes. Doesn't really do any damage to the file it choked on, but the work you'd been doing on three other files which you also had open,... yeah,... that work is gone.
Yeah,.... over time, I have developed a pretty consistent spiel for client's needing new computers that goes over how absolutely terrible Office 2013 is, and explains that our options are further limited by Microsoft's yanking of all Office 2010 or previous
products from market availability, and explaining the merits of both LibreOffice and OpenOffice, as well as their drawbacks. I also have a strangely static response explaining how "larger companies are not burdened by these issues because they are
able to use MOPL which allows them to downgrade their productivity software to Office 2010 so they can continue to function happily, but this is really not a cost effective solution for smaller companies who primarily buy oem Office products with their replacement
computers".
Unfortunately, many clients still decide they want to go with Office 2013 because they apparently believe "it really can't be that bad". The value in my 'presale descriptions' are only really realized when they come back to me a week, two
weeks, or up to a month after the new machine is in place and say "wow,... you were right". The place I am left open for any further problems is when I don't impress upon them beforehand just HOW BAD OFFICE 2013 REALLY IS. In that case,
they still come back to me as though I have done something wrong foe selling them this piece of $#!% software and I have to remind them of our previous discussions.
Strangely, far too few heed the warnings and buy the software anyway - but the discussion has saved many clients the costs of Microsoft Project, because the discussion of LibreOffice and OpenOffice nearly always leads to at least a small philosophical conversation
about 'Open Source Software' in general, and my absolute favorite descriptive analogy in that discussion is to compare Microsoft Project at $600 v. ProjectLibre at $0 - and then further describe the costs of licensing and implementing the associated back-end
server solutions, etc.
This is a saving grace for me, because even though the client has been saddled with Office 2013, they have also saved substantially on Project and it is a rare (but granted, not absolutely absent) occasion that ProjectLibre is lacking some feature or function
that they actually need or want to use - and on those occasions, finding out has cost them absolutely nothing in software purchases.
Its not surprising, I suppose, that clients have grown to accept Office as a required 'cost', but still choke heavily on the price-tag of Project every time they have to buy it. The interesting thing to watch over the coming couple of years will be
'how many businesses stop accepting MS Office as a 'required cost' due to the failing of the software itself and the fact that most are being burned, at least once, by purchasing the software "against technical advice" and are learning, merely by
virtue of HOW BAD Office is, that there are other options out there that both cost less and work better... I mean,... LOTS BETTER.
How many businesses that are used to accepting the cost of Microsoft Office as a cost of doing business will be moved over to open source options and satisfied by them by the time Microsoft releases its next version - which will, presumably work - such that
they will no longer justify the cost of Microsoft's offering even if it is 'superior' to the open source offerings because the open source offerings are plenty sufficient and include a price tag of $0 and an installation/implementation time that is much, much
shorter than Microsoft's offering.
If Microsoft doesn't make some dramatic reparations, and do it soon, I expect their market share will be reduced in this area by a very significant margin.
I am suggesting either a 'Complete Recall' of Office 2013 including an 'uninstall 2013/install 2010' process driven by the automatic update engine, or at the very least, a free and easy downgrade rights offering for anybody who has already purchased 2013
and anyone who purchases it between now and the time the next "functional product" is released.

I understand the inconvenience you are experiencing when working with Office 2013.
If you have any feedback about Office 2013 product, click the and submit to Microsoft.
Microsoft will decide how to fix the problem for all customers.
For the activation mechanism, it intends to protect customers of their rights and interests.
For a retail version of Office, if it was purchased with a disk, Microsoft account is not necessary during the installation.
For volume license of Office, refer to the following link to deploy Office suites can be much efficient:
http://technet.microsoft.com/en-us/library/cc178982.aspx
For the problem Office 2013 keep crashing, check the following link to check:
http://support.microsoft.com/kb/2813143/en-us
http://support.microsoft.com/kb/2758592/en-us
Thanks,
Tyor Wang
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no
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Is it possible to recreate Office 2010 FTAs if publishing only shortcuts in App-V 5 SP2?

Greetings,
I am trying to sequence only shortcuts for locally installed office 2010 to be used in connection groups with combinations of add-ins utilizing user targeting. Package with shortcuts work fine, however when I try to add file type associations (FTAs) the
result is quite poor. Double click on file with registered extension seems to be triggering the shortcut but not with desired result from the office application (excel is started without opening the file being clicked, Outlook is starting instead of opening
the msg file, etc)
Is it possible to publish only shortcuts and achieve full functionality of FTAs as they would normally work in office? What is the best/recommended way to go about it?
I have tried exporting registry keys from HKEY_Classes_Root, HKLM\Software\RegisteredApplications, HK??\Software\Microsoft\[Appname]\Capabilities and few others and import them in the package but wasn't able to get the sequencer to recognize the FTAs and
adding it manually doesn't achieve the desired result
Environment: App-V 5 SP2 with hotfix 5, windows 7 64bit stateless VDI (xendesktop), full app-v infrastructure (no sccm), shared content store
Any help/direction will be appreciated

Thank you for your reply
Your suggestion (office globally, add-in user published in CG) would be one of the options. As with all the others it doesn't appear to be a clean way of doing it as App-V server infrastructure is not supported. That will mean manually creating
(and updating) xml files, using login scripts etc to make it happen. All the others have similar limitation. (This is where I urge MS to re-think their office add-in support and improve it in next version/update.) All that is provided I get buy in for virtualizing
office in the first place. There is quite a reluctance at that (myself included) but that is a different topic.
As for the other people that may be looking to do something similar. It is possible (though not straightforward) to achieve this (using file extensions to open apps inside appv bubble) This may not be the best way to do it but I have found it to work so
I will share it.
file extensions are stored in the registry in HKEY_CLASSES_ROOT (among other places). Example .xlsx. Underneath that particular key there are subkeys (either openwithprogids or progid/long key itself example: Excel.Sheet.12 - more information on that
bing search for "msdn cc144148" as I am unable to post links at this time). Same ProgIDs/long names are defined again in HKEY_CLASSES_ROOT (HKCR\Excel.Sheet.12). Under that key there should be shell key with one or more commands (open, edit, etc).
Yet another subkey called command will reveal the executable called for the extension (example: HKEY_CLASSES_ROOT\Excel.Sheet.12\shell\Open\command). Default property shows clear text command, command property shows the same command possibly with different
encoding (example for excel: xb'BV5!!!!!!!!!MKKSkEXCELFiles>VijqBof(Y8'w!FId1gLQ /dde)
This is the place where I tested adding the appvve:/guid_guid switch and it worked.
Hint: searching registry for particular command (xb'BV5!!!!!!!!!MKKSkEXCELFiles>VijqBof(Y8'w!FId1gLQ) helps revealing all location that need changing per application. In my example there were 61 locations for excel alone. Powershell is really helpful
with that. Search registry script bing search "Searching the Registry with PowerShell Bill Stewart" (another hint: use [regex]::escape(xb'BV5!!!!!!!!!MKKSkEXCELFiles>VijqBof(Y8'w!FId1gLQ))
Since you will probably have more than one combination of add-ins like me you want to use connection groups. If you want to use this option you have to use only one connection group for a particular user for the same file extension. Login script can be used
to set the proper /appvve switch on the fly every time user logs on)
As I mentioned in the beginning it is neither clean nor simple but it is possible. example script code used for proof of concept (all registry locations are listed in office_keys.txt instead of searching to speed up processing. Format is registry location
on a line by itself example: "HKCR:\Excel.Sheet.12\shell\Open\command" . Connection group published to user starts with "office". Change as needed)
New-PSDrive -PSProvider Registry -Name HKCR -Root HKEY_CLASSES_ROOT
$officeKeys = Get-Content .\office_keys.txt
$cg = Get-AppvClientConnectionGroup office*
If ($cg) {
$appvve = "$($cg.GroupID)_$($cg.VersionID)"
foreach ($key in $OfficeKeys) {
$command = get-itemproperty $key.ToString() "command"|select -ExpandProperty command
if ($command -notmatch "appvve") { $command = $command + " /appvve:$appvve"}
Set-ItemProperty -Path $key.ToString() -Name Command -type MultiString -Value $command
Regards,
Gantcho Radoslavov

Should I have installed Microsoft Office 2010 Filter Pack 64 bit with Ex 2013 SP1?

I have installed Exchange 2013 SP1 on a 2012R2 server, and all went well (I am at early stages of migration).
Following the pre-reqs listed here: https://technet.microsoft.com/en-us/library/bb691354%28v=exchg.150%29.aspx#WS2012
I installed Microsoft Unified Communications Managed API 4.0, Core Runtime 64-bit only.
Since then I have seen other articles suggesting that I install:
Microsoft Office 2010 Filter Pack 64 bit
Microsoft Office 2010 Filter Pack SP1 64 bit
Given I didn't notice any errors in the install, do I need to install those filter packs or is that outdated advice?
regards
Roga

Thanks for taking the time to post Ed
I did a bit more research and it appears that there is more than one view on this.
E.G. this blog
Why Exchange 2013 doesn’t need the Microsoft Office Filter Pack says:
"Exchange 2013 swaps MSSearch for the Search Foundation, a component shared with SharePoint 2013. The Search Foundation has no need of the Office Filter Pack because it includes its own filters. Unfortunately, until SP1 came along,
the Exchange 2013 Setup program overlooked this fact and stated that the Office Filter Pack was a prerequisite. Setup would install if the Office Filter Pack was missing, but who’s going to ignore a warning issued by Setup. In any case, that warning seems
to have finally been suppressed."
This blog
Planning and migrating a small organization from Exchange 2007 to 2013 (Part 10) has:
"After choosing the relevant setting needed to begin installation, the Exchange 2013 setup program will now perform readiness checks. Assuming these complete successfully, we'll expect to see just one warning.
This warning relates to the lack of the Office 2010 Filter Packs, which are not required for installation, and are only required to create Transport Rules for OneNote or Publisher files"
And this one
Exchange Server 2013 FAQ: Is the Office Filter Pack Required?
"The Exchange 2013 pre-requisites page on
TechNet, at the time of this writing, does include the Office Filter Packs as a step in the preparation of a server for Exchange 2013. What it doesn’t make clear is that they are not required.
The new Exchange Search already has support for indexing/searching Office file types, as well as a series of other file types including some third party formats such as PDF. You can see a full list
here.
So should you install the Office Filter Pack? If you want to stop seeing that warning message, then yes. If you want to take the approach of only installing required software on your servers, then no. Consider also that installing it means potentially having
to update it later on if there is a bug fix or a security issue."
The final para above is the approach that I have now taken, but if someone can give me a good reason to install office 2010 filter packs on Ex 2013 sp1 I'll revise my view
regards
roga

Office 2010 and Office 2007 on same machine

I am currently running the following:
Xcelsius Engage 2008, service pack 4
Windows 7, 64 bit
Office 2007 Ultimate, 32 bit
Everything working well
I purchased a version of Office 2010 Home and Student - it has both 32 and 64 bit versions. My plan was to keep Excel 2007 on my machine so that Xcelsius would still work. Then, I loaded the 64 bit version of 2010. It seemed to work for a session, Xcelsius seemed to pull on the Excel 2007. Then I restarted my machine and Xcelsius could not launch excel. It seemed to occur right after I tried to import an xls that had been created in Excel 2010.
My question is: is it possible to successfully run Xcelsius with Office 2010 Home Student 64 bit? Should my strategy of keeping Excel 2007 have worked? Or should I accept 32-bit is the reality for the next few years?
Also, I see that Xcelsius does not support the Home and Student version of Office. Why is that? Isn't excel, powerpoint, word, the same regardless of the version?

Hi,
As soon as you restart your system office version is updated to latest version of office that you have installed(64 bit)
Go through the following link for supported platforms and versions :
http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/601b2c00-da68-2e10-7c81-af37a0a6d378.
Hope this link can clear all your doubts .
@Sri

How do I correct Error 1402 when installing 64-bit Office 2010 Professional Plus?

During installation of Office Professional Plus (64-bit) on a 64-bit Dell PC with 4 GB RAM, installation fails about 75 percent of the way through resulting in file roll back. Display: Error 1402 "Setup cannot open the registry key ('UNKNOWN\Components\DA42.
. .EE8\7E577. . .F4E80')"
I tried registry cleaning (CCleaner) and "regedit" plus Windows Installer Cleanup Utility to remove the 32-bit version of Officer 2007 Professional, cleaned the cache again, re-booted and attempted to re-install Office Pro Plus 2010 but got the same error
1402 message. Clearly, I have not corrected the registry error and do not know how to do more than what I described here. Any ideas out there?
Thank you!

To all that encounter the same problem...use this advice from michelsmith!
I have just had numerous dramas over the last few weeks with Microsoft office 2010 professional plus. My first issue was a skype virus I infected my computer with which stuffed around with security settings and hid all my folders.....then I tried to uninstall
Office and reinstall with no success (as it hid all my systems icons...I'm no computer person so thought this was the best way to rectify it).
Sometimes it would install then would come up with registry errors 1402 othertimes it wouldn't even get that far.
Make sure you run the command as Administrator and copy and paste the above in...then wulahhh!!!
Tried to install again and worked perfectly!
Thankyou thankyou thankyou....I'm never one to write on these things...let alone join up....but this advice just saved me from reinstalling my OS which I was hoping would solve the problem....(phewwww :) )
So a comment saying thankyou was needed...
Gobilino.

Scripted Import MRU list from Office 2010.

Hello all, i was wondering if anyone could help with this, we have a script that exports the MRUs as reg keys from office 2010, it exports the following as a .reg file on the source machine, and on the destination machine it imports the reg key so a user
moving machines has all of their recent documents:
Windows Registry Editor Version 5.00
[HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Word\File MRU]
"Max Display"=dword:00000019
"Item 1"="[F00000000][T01CF9ABB0FC89840][O00000000]*C:\\Users\\USERNAME\\Documents\\FILENAME.xlsx"
This works absolutely fine when coming from 2010 and going to 2010, however since we have put 2013 on the destination machines, the script doesn't work due to the user ID field being unique to each user:
Windows Registry Editor Version 5.00
[HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Excel\User MRU\AD_CC97ADD968A5532BF33D5693E751F2355768058F0819CBCF30AD727C87634047\File MRU]
"Max Display"=dword:00000019
"Item 1"="[F00000000][T01CF9ABB0FC89840][O00000000]*C:\\Users\\USERNAME\\Documents\\FILENAME.xlsx"
would anyone know of a way to export from 2010, obtain the AD_CC9...... ID, and change the .reg file to this as part of a scripted import?
as it stands im having to open each application (word, excel, powerpoint) and click on file to generate the AD_CC..... reg key, then copy the key name from registry editor, and edit my 2010 exported .reg files to re-import manually on the destination machine.

You might want to take a look at below thread:
http://community.spiceworks.com/topic/461503-office-2013-and-recents-list
http://social.technet.microsoft.com/Forums/en-US/07267496-cfcd-4cf0-810a-8ee91b213dfc/office-2007-to-2010-migrating-file-mru-not-working?forum=officesetupdeployprevious
For a specific script, I would suggest you to seek assistance in Microsoft OneScript center, that's the dedicated place for script issues:
http://social.technet.microsoft.com/Forums/scriptcenter/en-US/home?forum=ITCG
Thanks,

Adobe 8 printing from office 2010

I am having trouble with Adobe 8. Recently the issues we are having have been increasing rapidly. We have had trouble with 1 machine and formatted it/replaced it 3 times.
We are using more and more 64 bit machines and we still run Adobe 8. We have issues were people cannot print to adobe from office 2010. We fix this with the first update for adobe 8, however after a few days we get the issue again but this time telling us we cannot print to adobe because the printer is not installed when it clearly is.
I believe adobe 8 has compatibilty issues with 64 bit machines and I would like confirmation on this. We are in need of a permanent fix, we cannot go around having to troubleshoot PCs every day because of Adobe. Every day employees need to stop working because of an Adobe issue.
Another issue we have on PCs is "A serious error has occured, reinstalling adobe may fix the problem" well guess what.. it doesn't.
We also have adobe 9 pro but we cannot use it because its only able to be installed onto a PC where another adobe product is installed. But most of the users only use adobe acrobat and whatever else comes with it and are unable to install adobe 9 because in order to do so we need to remove 8 and when you remove 8 you lose the ability to install 9 because you can only install it due to having another adobe product installed on the PC.
These issues are burning through time, time we need to fix actual issues not on adobe 8 constantly playing up.
Thank you

It is Acrobat's PDFMaker that processes Office applications' files to PDF.
The only PDFMaker that supports Office 2010 is that associated with Acrobat X.
See: http://helpx.adobe.com/acrobat/kb/compatible-web-browsers-pdfmaker-applications.html
Be well...

Office 2010 MAK Activation

I want to deploy Office 2010 Professional Plus to my users and activate it using MAK. I tested the deployment using a startup script in a test environment and the product installed silently according to the settings in the MST I created using OCT. The
only problem seems to be activation - it requires the user to have administrative privileges to activate Office and the UAC prompt (Windows 7 Enterprise) pops up when the user tries to activate. Is there a way to make office automatically activate itself -
either immediately after installation or after the trial period expires? Windows 7 does this 3 days after installation, does Office offer this feature? It'd be quite dull if automatic activation was not available since all the effort in creating a deployment
that does not require administrative credentials from the user would be useless when in the end an administrator must clear the UAC prompt manually. Thanks in advance for your replies.

Hi Guys, I am having the same problem as yours Kathy and Darius, problem in product key activation for Project 2010. It's not working even if you use AUTO_ACTIVATE = 1 via OCT, or changing the reg value in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\OfficeSoftwareProtectionPlatform], I
even tried using the /act, cscript ospp.vbs /inpkey:, still I am having the ERROR
CODE: 0x80072EFD and still requires
a Product Key Activation..... Does anyone from you already figured out on how to fix this problem on a limited user account? thanks in advance!!!

Office 2010 incompatibilities

We are having a lot of problems using Premiere Pro CS4 under Windows 7 64 with Office 2010 32 bits. It seems to be related to a Helvetica font loaded with CS4 as it does not happen with regular Windows 7 64 bit computers.
After installing CS4 any file we tried to open crashes it. It has happened consistently to about 4 computers so it is not an isolated issue or a corrupted font on a single computer.
Has anyone seen this?
Regards,
-pa

Hi,
Here's an adobe forum for adobe type and may have some info for you... as you can search "just that forum" ...once you're there
http://forums.adobe.com/community/typography_fonts?view=discussions&start=0
have you tried re-installing your office 2010 fonts ?
After installing CS4 any file we tried to open crashes it
This isnt very clear...after insstalling cs4 any file you open with what progam crashes what program ?

Office 2010 Service Pack 2 (SP2) installation failing with error code 0x80070643 and B56

I've been trying to install Office 2010 service pack 2 (32 bit) multiple ways without success. I've tried getting it directly from Microsoft Update, downloading the full file from Microsoft and installing it, using WSUS to deploy to clients, and I've tried
using LANDesk to deploy it. All methods are failing.
I need a solution that doesn't involve touching each PC manually, as I have a feeling this error is going to occur on several hundred PC's in my organization. So far on a group of 15-20 test PC's, every one has failed. We have not had problems with any other
Microsoft Updates before this one.
When I try Microsoft Update, I receive the following error:
Code B56 Windows Update encountered an unknown error.
Below is the WindowsUpdate.log excerpt:
2013-08-06 12:45:33:313 3952 dc4 Handler :::::::::::::
2013-08-06 12:45:33:328 3952 dc4 Handler :: START :: Handler: MSI Install
2013-08-06 12:45:33:328 3952 dc4 Handler :::::::::
2013-08-06 12:45:33:328 3952 dc4 Handler   : Updates to install = 7
2013-08-06 12:45:33:328 3952 dc4 Handler Extracting MSP file stored in CAB officesuiteww-x-none.cab
2013-08-06 12:45:43:671 3952 dc4 Handler MSP update {00000000-0000-0000-0000-000000000000}.0 using full-file patch
2013-08-06 12:45:43:671 3952 dc4 Handler Extracting MSP file stored in CAB proofing-en-us.cab
2013-08-06 12:45:43:702 3952 dc4 Handler MSP update {00000000-0000-0000-0000-000000000000}.0 using full-file patch
2013-08-06 12:45:43:702 3952 dc4 Handler Extracting MSP file stored in CAB proof-fr-fr.cab
2013-08-06 12:45:43:983 3952 dc4 Handler MSP update {00000000-0000-0000-0000-000000000000}.0 using full-file patch
2013-08-06 12:45:43:983 3952 dc4 Handler Extracting MSP file stored in CAB clientshared64ww-x-none.cab
2013-08-06 12:45:44:217 3952 dc4 Handler MSP update {00000000-0000-0000-0000-000000000000}.0 using full-file patch
2013-08-06 12:45:44:217 3952 dc4 Handler Extracting MSP file stored in CAB officesuitemui-en-us.cab
2013-08-06 12:45:44:482 3952 dc4 Handler MSP update {00000000-0000-0000-0000-000000000000}.0 using full-file patch
2013-08-06 12:45:44:482 3952 dc4 Handler Extracting MSP file stored in CAB clientshared64mui-en-us.cab
2013-08-06 12:45:44:529 3952 dc4 Handler MSP update {00000000-0000-0000-0000-000000000000}.0 using full-file patch
2013-08-06 12:45:44:529 3952 dc4 Handler Extracting MSP file stored in CAB proof-en-us.cab
2013-08-06 12:45:44:716 3952 dc4 Handler MSP update {00000000-0000-0000-0000-000000000000}.0 using full-file patch
2013-08-06 12:45:44:716 3952 dc4 Handler   : Batch installing 7 updates
2013-08-06 12:45:46:417 3952 dc4 Handler List of MSPs in transaction:
2013-08-06 12:45:46:417 3952 dc4 Handler   C:\Windows\SoftwareDistribution\Download\29f5035d168bf9e9d0369f84037ff787\img\officesuiteww-x-none.MSP
2013-08-06 12:45:46:417 3952 dc4 Handler MSP final command line: DISABLESRCPROMPT=1 LOCALCACHESRCRES=0 NOLOCALCACHEROLLBACK=1 REBOOT=REALLYSUPPRESS MSIRESTARTMANAGERCONTROL=Disable
2013-08-06 12:46:42:265 112 600 Report Uploading 2 events using cached cookie, reporting URL =
http://wsus:8530/ReportingWebService/ReportingWebService.asmx
2013-08-06 12:46:42:358 112 600 Report Reporter successfully uploaded 2 events.
2013-08-06 12:47:52:012 3952 dc4 Handler MSP Error List:
2013-08-06 12:47:52:012 3952 dc4 Handler 1: 2902 2: ixfAssemblyCopy
2013-08-06 12:47:52:012 3952 dc4 Handler   : MSI transaction completed. MSI: 0x80070643, Handler: 0x8024200b, Source: No, Reboot: 0
2013-08-06 12:47:52:012 3952 dc4 Handler   : WARNING: First failure for update {365F23BF-5D31-4811-A197-29C2C0751961}, transaction error = 0x8024200b, MSI result = 0x80070643, MSI action = InstallFiles
2013-08-06 12:47:52:012 112 938 AU >>## RESUMED ## AU: Installing update [UpdateId = {9C5E43A3-3AE9-434D-B105-A9D7902D5F9F}]
2013-08-06 12:47:52:012 112 938 AU   # WARNING: Install failed, error = 0x80070643 / 0x00000B56
2013-08-06 12:47:52:012 3952 dc4 Handler   : WARNING: Operation failed at update 0, Exit code = 0x8024200B
2013-08-06 12:47:52:012 3952 dc4 Handler :::::::::
2013-08-06 12:47:52:012 3952 dc4 Handler :: END :: Handler: MSI Install
2013-08-06 12:47:52:012 3952 dc4 Handler :::::::::::::
2013-08-06 12:47:52:168 112 5c4 Agent *********
2013-08-06 12:47:52:168 112 5c4 Agent ** END ** Agent: Installing updates [CallerId = AutomaticUpdates]
2013-08-06 12:47:52:168 112 5c4 Agent *************
2013-08-06 12:47:52:168 112 938 AU Install call completed.
2013-08-06 12:47:52:168 112 938 AU   # WARNING: Install call completed, reboot required = No, error = 0x00000000
2013-08-06 12:47:52:168 112 938 AU #########
2013-08-06 12:47:52:168 112 938 AU ## END ## AU: Installing updates [CallId = {87C0C0A5-18CE-45A0-9376-989DCA9CACCA}]
2013-08-06 12:47:52:168 112 938 AU #############

I too have been unable to install the Office 2010 SP2 update on either a Win7 or a Win 8 system. Researching the errors I got led me to discover the following:
1. Many people are encountering errors during the SP2 installation. Some were able to get around it by downloading the self-installing package and bypassing Windows Update. Some were able to get it installed by first doing a Repair on Office 210 itself
first, and then installing SP2. But many others have not been able to install it at all.
2. Apparently a common and insurmountable issue that prevents SP2 from installing is the lack of the MSOCACHE directory. This directory normally gets installed on a machine during the original install of Office, and contains all the install files used
during the installation. Apparently the idea behind creating MSOCACHE was to allow subsequent updates without requiring the user to have the original source CD available.
The problem is that if MSOCACHE is deleted, which is an option many people choose, you can then no longer do any updates to Office.
I am one of those people.
I found a posting that described a way to recreate MSOCACHE from the source CD. I did that, and the SP2 update actually got farther - it started to install stuff but then stopped and asked for a particular file. I found the file on the CD and
pointed the installer to it, but it said the file was not found and quit. So my install still failed.
The last response I got at the Microsoft Answers site was to wait until SP2 is debugged. It's not clear to me this will ever happen, but we'll see.
Birk Binnard http://www.birkbinnard.com

Office 2010 "outlook not installed"

I have a user (I'm their IT support) who has a BB Curve 8350 (?) and when they try to sync to office 2010 (calendar and address book) it lets me configure it in Intellisync but then gives me an "Microsoft Outlook Not Installed" error directly afterwards. Office is very clearly installed because I can open it up and check email etc. I'm using Windows 7 32 bit OS, Office 2010 32 bit and BBDM 6.0.1 B21. Phone is also updated to 5.0.
I've hunted through the forums but haven't found my answer. Any suggestions?

I have the same problem. Please need help

Office 2010 & LiveCycleDesigner ES 8.2

I have discovered LiveCycle ES 8.2 is not compatible with Office 2010. When importing a Word Document into LiveCycle, I receive an error message stating "Word (version XP or onwards) could not be found of the machine". I clearly have Word on my machine. It is included & installed with Office 2010.
Will LiveCycle Designer ES 8.2 be patched so it will be compatible with Office 2010?

I appreciate your answer, but my IT department feels a registry hack should NOT be the solution.
Since I first posted this issue, I have upgraded to Adobe LiveCycle Designer ES2 version 9. I still have no solution other than a registry edit, which is unacceptable by our IT department. It is their understanding that a company as professional & vast as Adobe would issue a patch that would solve a known bug.
Since my original posting in 11/20/2010, has a fix been issued?

Client Security Solution and Office 2010's Word and Outlook

I purchased my system June 16, 2009 with Vista downgraded to XP Pro so I was not able to purchase a upgrade disk from Lenovo to upgrade to Win 7 (deadline was June 22). This week I purchased the Windows 7,retail 64 bit Home Premium upgrade package at a local store.
I did the upgrade (clean install) Windows 7 64 bit Home Premium on my ThinkPad T400 type 2764-CTO. Also successfully installed all Win 7, 64 bit ThinkVantage software with System Update 4.
I manually Installed the file z909zis1032us00.exe Client Security Solution 8.3 for Windows 7 (64-bit only) Version: 8.30.0032.00 Note: When upgrading from Windows XP To use TPM with Win 7 erase TPM in the BIOS configuration utility. In the Security and Security Chip menu, locate the option to clear the security device referred to as Security Chip and clear. If not done you can install but not use the program.
Then I had this issue with Client Security - Password Manager version 8.30.00.32.00 and Office 2010's Word & Outlook. This was before I spotted a tread with the same issue between Password Manager 3.20.0320.00 and Office 2007.
I noticed that whenever I run Word 2010 or Outlook in conjunction with Client Security SolutionI I could not select text. I could no longer use CSS because of it...
I called Lenovo and was told that they do not support retail version of Win 7. (Remember they refuse to sell me their version a week earlier). Because I dint know what to do, I deactivated the TPM in Client Security and it solve the problem in both Word & Outlook.
On the following automatic System Update at the Lenovo site the system pick up something was wrong with Client Security (it did not when the TPM was activated???) and offered to download and install "Client Security Solution Office 2007 Patch 64bit". I did and following installation I re activated the TPM. The problem in Word & Outlook was no longer there.
Then on the next system update the system offered to download and install "Patch for IE crash with Password Manager (Win7) version 1.0". I had not experience that problem but downloaded and let the system install it anyway.
So the problem is not restricted to version 8. 3.20.0320.00 and Office 2007 as reported in the other thread. Because the patch was automatically downloaded fron the web site (Client Security Solution Office 2007 Patch 64bit) I do not know if it is the same patch the was offered in that thread.
I hope this will help other people having the same problem.
Claude

Hi All,
May i know the version of the CSS? Is it Windows 7 CSS 8.3 ? 32 bit or 64 bit? Would love to know more in detailed for i could report to the development team.
Thanks!
Regards,
Cleo
WW Social Media
T61, T410, x240, Z500, Flex 14
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Unpinning Office 2010 icons from taskbar after clean 2013 installation

Ok so when installing Office 2013, Office 2010 programs get uninstalled. If the user had any Office 2010 icons on there taskbar though, they are still pinned to the taskbar and inactive. Is there a way to completely remove these icons? I created a .bat file
which goes into where the shortcuts are
(C:\Users\%user%\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar). I watch as the shortcuts are removed from this area, but when I go to the taskbar the icons are still there. Clicking on them gives me a message that the item
has been moved, renamed, or deleted, and allows me to remove it manually. Is there a way through scripting or GPO or the registry to make the shortcuts and icons to be deleted without having to do this manually?

Hi,
Looks like clear out the TaskBar folder (%Appdata%\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar) can only make the taskbar item an unusable shortcut with no target.
You might need to refer to some scripting to achieve this. Please take a look at this thread and see if it helps:
http://social.technet.microsoft.com/Forums/windows/en-us/07c56c20-3f56-4191-84c6-fc033f7a8f29/remove-default-pinned-items-from-taskbar-with-gpop
Also, for scripting related issues, you can post in our script forum for more experienced responses:
http://social.technet.microsoft.com/Forums/scriptcenter/en-US/home?forum=ITCG
Thanks,
Ethan Hua CHN
TechNet Community Support

Office 2010 MRUs clearing

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