Office 2010 Tools Do Not Remove

I am upgrading office 2010 to office 2013 using the OCT setup. I have it so that it removes all the 2010 programs. But when i run the installer, it uninstalls the programs but it keeps the office 2010 tools. There is no setting in OCT to remove
these files.

Thanks for sharing the info that it's actually an Enterprise-level
deployment.
I'm not sure that if there is an .exe or script, but as an alternate workaround you can make this in two steps:
1. Please first create an Office 2010 MSP file and make
Office Tools to Not Available under Features->Set feature installation states. And run that MSP file first in your environment to remove Office Tool from all the
computers.
2. After that, please create another separate MSP file, then start upgrade Office and removes all the 2010 programs.
Hope this helps.
Thanks,
Ethan Hua CHN
TechNet Community Support

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Deploying Office 2013 through SCCM 2012 SP1 leaves Office 2010 Tools and Sharepoint behind

I apologize in advance, but I have searched similar topics to this, but I haven't seen an answer yet that describes where and how to accomplish this. I'm also a bit new to SCCM and I'm still finding the nuances.
Scenario: Running SCCM 2012 SP1. Office 2013 32bit is added as an application and deployed properly with an accompanied .msp file stored in the source folder. The configuration is to have Office
2010 uninstalled silently. The deployment runs flawless and the user doesn't know otherwise. Success in anyone's book, right?
Except... Office 2010 Tools and SharePoint Workspace 2010 are left over. Manual uninstallation is not an option. This is for hundreds of PC's in several global locations.
I've seen it hinted to write a script. That's fine I suppose, but what do I write, where do I store the script, and can I have SCCM2012 automatically run it before the installation of 2013?
Our favorite IT tool Google hasn't quite returned what I'm looking for. Does anyone here have ideas or perhaps have experienced a similar issue?
Thanks,

1st, save the following content as a XML file on a server share, named as "config.xml".
<Configuration Product="ProPlus">
<Display Level="none" CompletionNotice="no" SuppressModal="yes" AcceptEula="yes" />
<Setting Id="SETUP_REBOOT" Value="Never" />
</Configuration>
Run the following script during or before the installation of Office 2013:
"C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\setup.exe" /uninstall ProPlus /config \\servershare\Config.xml
For more SCCM specific topics, we'd recommend you to visit the SCCM forums at:
http://technet.microsoft.com/en-us/systemcenter/gg191847
Max Meng
TechNet Community Support

Office 2010 User Settings NOT Migrated After Uninstall-Upgrade to 2013

Greetings,
We are in the final stages of preparing for an enterprise rollout of Office 2013, upgrading our user base from Office 2010. When we deployed Office 2010, we used the Office scrubber tool to remove Office 2003 and install Office 2010. Employing this same
technique, which is
fully documented by Microsoft as the recommended approach, the user settings from Office 2010 do not migrate to Office 2013. For example, the default save paths. If you set this to say, "C:\Temp", in Office 2010, that path will be changed
after upgrading to 2013. There are other settings impacted as well and hoping that someone has seen this or knows what might be going on. The method we've used during pilot is an in-place upgrade from 2010 to 2013 and that will retain settings but we also
see cases where the upgrade isn't clean and components of Office 2010 can be left behind. It is critical to a successful deployment that the uninstall-upgrade approach works flawlessly.
Thanks,
Doug
Douglas Cote

Hi Jori,
There are three types of permissions in the Manage User Permissions in User Profile Service Application(UPS): Create Personal Site, Follow People and Edit Profile and Use Tags and Notes.
If all the three permissions have been revoked from the user, then the user will not existed in the Manage User Permissions in UPS.
So you don’t need to anything else to remove the users from Mange User Permission in UPS after revoking all the permissions from the user.
As for the error when accessing Mange User Permissions in UPS, I recommend to restart the User Profile Service and add the user account to the Administrators of the User Profile Service Application.
In Central Administration, highlight the User Profile Service Application and then click Administrators in the ribbon.
If above cannot work, please provide more error message for the correlation ID in ULS log for further research.
For SharePoint 2013, by default, ULS log is at C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\15\LOGS.
Best regards.
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Victoria Xia
TechNet Community Support

Rearming Office 2010, the CMID not changing

Hi
I use MDT to deploy Windows 7 images. I have Office 2010 in the image.
I install Windows7, Office 2010 then rearm Office 2010 using c:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\ospprearm.exe
which successfully completes. I've tried with and without a administrative cmd prompt.
I then sysprep and capture the image, then deploy.
Its been working fine, but in my latest image its not longer working. When I deploy the image, Office 2010 is activating on the KMS but running cscript C:\program files\microsoft
office\office14\ospp.vbs /DCMID on the client they have the same CMID.
I've tried rearming again on one of the new clients, and then checked the CMID and it didn't change.
Any ideas?

Hi
There are a number of reasons why this can occur. For example:
Not running sysprep /generalize on your image.      Note that sysprep /generalize
is required when creating an image. See KB162001 for more information
Running sysprep with unattend.xml that contains the      <SkipRearm> setting set to 1. It is not recommended to create      images with this setting
but if you do use it you must set it to 0 or      remove it before you reseal the image for the final time
To determine if you are encountering this you can use the Key Management Service Log do the following:
1.On your KMS host open Event Viewer
2. Right click the Key Management Service Log and choose “Save all events as”
3. Change the Save as type to Text(Tab Delimited)(*.txt)
4. Save the file as KMS.TXT
5. Close out of the Event Viewer completely
6. Open Excel
7. Click File, Open, and browse to KMS.TXT
8. You should see the Text Import Wizard. Choose the following options
    Delimited
    Start Import at Row: 8
    Delimiters: Comma
9. When complete the data may look all messed up. Don’t worry we will correct that
10. Click the upper left of the spreadsheet to select the entire spreadsheet
11. Click Data, Sort, In the Sort By selection choose “Column D”
12. When complete you should see the data sorted in columns.
For more information, refer to the link below:
http://blogs.technet.com/b/askcore/archive/2009/10/16/kms-host-client-count-not-increasing-due-to-duplicate-cmid-s.aspx
http://blogs.technet.com/b/deploymentguys/archive/2011/06/15/deploying-volume-activation-for-office-2010.aspx
Regards
Tylor Wang
TechNet Community Support

I need report about office 2010 licensed or not

hi,
I need to make report about microsoft office 2010 licensed, activated or not on all pc's, how can i generate it or make my custom collection and query ?
any help !!
Ahmed Sherif

One of doing this would be to use Compliance Settings.
With the information found here:
http://blogs.technet.com/b/odsupport/archive/2010/08/11/how-to-check-the-activation-type-and-status-of-office-2010-installations.aspx
You could create a script that you combine with Compliance Settings and use the information returned by Compliance Settings (Compliant or Non-compliant) to create a Query or a report.
You might have a look at Asset Intelligence classes i.e SoftwareLicensing,
or a third option could be to see whether the information exits in WMI (I have never looked for it myself)

Office 2010, Excel - Document not saved

Hello.
I've got a computer in my work that have randomly have "Document not saved" when trying to save excel files on the local network. In periods It happen everytime she' tryin to save, but It most happen like now and then.
She had the same problem when having Office 2007. I'd hope It was a Office 2007 issue, but when upgraded to Office 2010 It happens often as before.
I've have been tryin some hotfixes and some other tricks for Office 2007.
Computer: HP Elitebook 6930p with Windows 7 enterprise x86, office 2010 Pro

Hi,
There is a KB article taking about the problem when saving Excel files to network location. Please check if it helps:
You receive an error message when you save a file after the network connection is lost in Excel
http://support.microsoft.com/kb/291204
If the problem persists, you can also troubleshoot the issue by the suggestions here:
How to troubleshoot errors when you save Excel files
http://support.microsoft.com/kb/271513
Hope it helps.
Best Regards,
Sally Tang

Office 2010 Asset Inventory not visible

We are rolling out Office 2010. The Asset Inventory does not appear to be picking up any of these.
Is the a PRU update including the latest MS Office 2010 products.

Originally Posted by markvh
We are rolling out Office 2010. The Asset Inventory does not appear to be picking up any of these.
Is the a PRU update including the latest MS Office 2010 products.
Which PRU version are you using? Office 2010 seems to be included in the latest PRU.
Thomas

Office 2010 applications frequently Not Responding

Desktop config: Windows XP SP3 + Office 2010 + SP1 activated via KMS
We seem to be getting a large number of cases where the Office 2010 application (Word, Excel, PowerPoint) locks up and just displays 'Not Responding'
The only clue we can see if that in ALL cases just before the Not Responding issue occured the following was logged in the clients event log - there are no other event logged such as application hangs.
Type : Information
Date : 22/02/2012
Time : 10:24:51
Event : 900
Source : Office Software Protection Platform Service
Category : None
User : N/A
Computer : XXXXX
Description: The Software Protection service is starting.
Type : Information
Date : 22/02/2012
Time : 10:24:51
Event : 1066
Source : Office Software Protection Platform Service
Category : None
User : N/A
Computer : G15-16
Description:
Initialization status for service objects.
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPOBJS.DLL, msft:rm/algorithm/phone/1.0, 0x00000000, 0x00000000
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPOBJS.DLL, msft:rm/algorithm/pkey/2005, 0x00000000, 0x00000000
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPOBJS.DLL, msft:spp/TaskScheduler/1.0, 0x00000000, 0x00000000
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPOBJS.DLL, msft:spp/volume/services/kms/licenserenewal/1.0, 0x00000000, 0x00000000
Type : Information
Date : 22/02/2012
Time : 10:24:51
Event : 902
Source : Office Software Protection Platform Service
Category : None
User : N/A
Computer : G15-16
Description: The Software Protection service has started. 14.0.370.400
Type : Information
Date : 22/02/2012
Time : 10:24:52
Event : 1003
Source : Office Software Protection Platform Service
Category : None
User : N/A
Computer : G15-16
Description:
The Software Protection service has completed licensing status check.
Application Id=59a52881-a989-479d-af46-f275c6370663
Licensing Status=
1: 191301d3-a579-428c-b0c7-d7988500f9e3, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
2: 6f327760-8c5c-417c-9b61-836a98287e0c, 1, 1 [(0 [0x00000000, 1, 0], [(?)(?)( 1 0x00000000 30 0 msft:rm/algorithm/volume/1.0 0x00000000 249335)(?)(?)(?)])(1 )(2 )]
3: fdf3ecb9-b56f-43b2-a9b8-1b48b6bae1a7, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]

Max -
No offense intended, but while I agree that this could be the case, your answer is for XP and I find it lacking a good solution with a rather bland explanation.
I'm seeing this problem with Windows 7, but we are not using a KMS, however the OPPSVC does run rather frequently, as seen in the Event Logs.
When opening Word documents in Office 2010, the computer will "hang" and applications show the "Not Responding" message for several minutes before returning, if at all. It will not happen every time the application is opened, and happens regardless of whether
or not Word is already open at the time the document is opened. It almost seems as though the Office Platform Protection Service is the CAUSE of the problem, and when looking at the process in SysInternals Process Explorer, I don't see anything out of the
ordinary that would explain why the system resources are being tied up by that service, although I admit I have not been able to capture the problem when it's occurring because it happens pretty randomly.
I'm less convinced that there is a third-party software causing the problem and more convinced that if the OPPSVC is already running, and you happen to open a document at the exact same time that the service fires off to do it's check, it enters a minor
race condition of some kind and either never responds, or takes a long time to resolve/timeout.
This issue is having a major impact during sales demonstrations that my organization does because it causes the entire demonstration to pause or crash and is totally unacceptable. All of our licenses are in order and I can't shut off the OPPSVC to verify
if it's causing the problem because Word will not start if the service is disabled.
A better solution would be much appreciated.

The spot remover tool does not remove the selected item

When I use spot remover and click on the item I want to remove it hightlights it but does not remove the item

Is your Opacity set to 100%?
If you press the "H" key does it show where it is getting the replacement from?

Office 2010 Language settings not taking effect

I am rolling out Windows 7 and Office 2010 to different locations around the world.
One thing I have noticed is that Office 2010 is defaulting to English (UK) in all of the offices we have around the world. I have checked the Default input language settings under Text services
and input languages and it is set correctly, i.e for the US this is set to English (United States). I have gone into word and checked File\Options\Language and under Choose editing languages the default is set to the Windows input language on the machine,
i.e for the US this is set to English US <default>. However in the bar across the bottom of Word, the language is set to English (UK) and spelling etc is all English UK. The only way I can change the language is to open a Word doc, type some characters
and then click on the English (UK) at the bottom of Word and then change is to English US. It then changes to English US at the bottom of Word, however when I close Word and open it again, the language is set back to UK.
What I am really wanting to do is control all this by Group policy so a US user gets US language in Word so they get US spellchecker and someone in the UK gets UK language in Word and UK spell
checker etc. As I said, group policy is setting the correct language for the machine, under Word the default is set to use the input language, under File\Options\Language the default editing language is set correctly (to the windows input language), but still
the language bar in Word defaults to English UK all the time.
Any help would be much appreciated.
Thanks

Please click on the English(US) at the bottom of Word, then appear dialogue box. Set English(US) as default.
Don’t tick the checkbox of option “detect language automatically”.
As is shown in the below graph.
Restart Word and check the result. Thanks.
Tony Chen
TechNet Community Support

Exchange 2010 Auto-Mapping not removing mailbox from Outlook

I am having an issue that others seem to have as well. When I give Full Access to another mailbox, auto-mapping brings it in to the users Outlook 2010 client. However, when I remove that users access to the shared mailbox it doesn't remove the
mailbox from Outlook.
I know that I can go the shared account in ADSIedit and edit the msExchDelegateListLink and remove the user that should no longer have access, but this is not a good solution. I feel this is a bug that Microsoft should address and release a patch for.
Does anyone know of a fix? Not a workaround, an actual fix?

Hi,
Based on my experience, we can take the following actions to remove the additional mailbox :
1. Turn off the auto-mapping feature for your account:
Add-MailboxPermission usermailbox –user PersonBeingGrantedRights –AccessRights ‘FullAccess’ –AutoMapping:$false
2. Remove the full access permission by using EMC or EMS.
3. Clear the msExchDelegateListLink attribute for all mailboxes which are being displayed as an additional mailbox in Outlook. In your case, you need change 10 msExchDelegateListLink attributes.
If you have any question, please feel free to let me know.
Thanks,
Angela
Angela Shi
TechNet Community Support

Office 2010 spell check not working

Hi,
I cant get my spell check to work or underline any incorrect words. I have tried reinstalling word, deleting normal.dotm also the suggestions here
http://social.technet.microsoft.com/Forums/en-US/office2010/thread/eb94c560-9bc3-4b51-a2dc-bee5cef46bb0 and here
http://support.microsoft.com/kb/970826 and still no joy.
If I email a doc to somebody else their spell checker will also not pick up and wrong spellings in my doc
Any ideas?
Celtic

Hi,
Thank you for using
Microsoft Office for IT Professionals Forums.
From your description, please try the following methods:
1.
Open the problem document.
2.
Press the
Ctrl+A keys to select the entire text.
3.
From the
Review tab, select Language then Set Proofing Language…
4.
In the
Language dialog make sure the correct language is selected.
5.
Verify the checkbox
Do not check spelling or grammar is unchecked.
6.
Click
OK.
7.
Click the
File tab.
8.
Under
Help, click Options.
9.
Under
Correcting spelling and grammar in Word, click Recheck Document.
10.
To recheck the spelling and grammar, click
Yes when you see the following message: This operation resets the spelling checker and the grammar checker so that Word will recheck words and grammar you previously checked and chose to ignore. Do you want to continue?
11.
In the
Word Options dialog box, click OK to get back to the document.
12.
On the
Review tab, in the Proofing group, click
Spelling & Grammar.
Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything
I can do for you, please feel free to let me know.
Sincerely
Rex Zhang
Please remember to mark the replies as answers if they help and unmark them if they provide no help.

MS Office 2010 standard is not Activated...

After two years of use this product suddenly giving the error message...
error code 0x8007007B

Hi,
How did you activate Office originally? By a product key or it's activated via Volume license?
We can narrow down this issue in two aspects. One is the software issue, including the factors in the system environment, the other is the licensing status.
First, please try to repair Office from Control Panel -> Programs and Features, check if this helps.
Sometimes we need to run the System File Checker to scan all protected system files and replace the incorrect versions with the correct Microsoft versions, for a Windows 7 PC:
Click Start > All Programs >
Accessories, and then right-click Command Prompt and choose
Run as administrator.
In the command prompt, type sfc /scannow and press Enter.
When the system scan is complete, try to install Office again.
If after the steps above the issue persists, I suggest you contact the customer service to check your licensing status:
http://support.microsoft.com/gp/customer-service-phone-numbers/en-us
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Office 2010 Windows 7, Notes not syncing with iPhone 5 using WiFi

My Notes on my iPhone 5 will not sync to/from Outlook 2010 on Windows 7 using WiFi. Works only on USB cable Using itunes 11.2.2.3
Do not want to use iCloud, except for Find My iPhone.

Update: I reset settings on the phone, then synced with no results. Then, I wiped all the music from the phone, then resynced with my selected music. This time it all synced. I am not sure which step fixed the problem, but it appears to be fixed for now.

Office 2010 In-place upgrade from Standard to Professional Plus

Hi,
My current customer bought licenses (MAK keys) for both Microsoft Office 2010 Standard and Office 2010 Professional Plus. The majority of the estate will use Office 2010 Standard, with about 10% of the users using Office 2010 Professional Plus.
I'm looking for a way to "upgrade" Microsoft Office 2010 Standard to Office 2010 Professional Plus, so I can deploy Office 2010 Standard as part of the installation baseline. I can successfully upgrade the existing Standard installation to Professional
Plus, but after the installation any of the applications present in Standard show two licenses (one Standard license and one Professional Plus license).
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Thanks for your assistance.
Kind Regards,
Stefan Hazenbroek
MCSE:S,MCITP:EA,MCITP:EMA2007,MCITP:EMA2010

Hi Don,
Thank you, it does help. My OCT is set to "Default Setup behavior; earlier versions of installed programs are removed". This works fine, all programs run successfully etc, the upgrade runs without any problem.
However, the license for Office 2010 Standard is not removed/replaced during installation. Which means that after the upgrade, the applications show that two licenses are required. I am wondering if there is a way to tell during installation to remove previously
installed licenses, to manually remove the license or any other way.
The customer is using KMS, so in terms of activation it's no issue. I am wondering though if it's an issue in licensing itself. Because if we follow this scenario, when Office Pro is deployed, a workstation seems to need two licenses. If this is fine in
licensing terms, I'm okay. If it isn't, I need to find another solutions.
Thanks again!
Regards,
Stefan Hazenbroek
MCSE:S,MCITP:EA,MCITP:EMA2007,MCITP:EMA2010

Office 2010 Tools Do Not Remove

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