Office 2010 wont run

I bought 2010 on line and have the back up disc. I have had a pc problem. I reinstalled the 2010 with the back up disc from MS. This accepts my product code It does not create a new short cut on Desk top (previously Word Excell & Access displayed.
There has always been a short cut  for 2010 on desk top never worked) I click on this and it does not recognise my product code.
Regards E Lamb

Hi,
please edit your question to remove your product key (never post your product key in a public forum where unscrupulous people might steal it from you).
Examine your "Start Menu" for an Office2010 shortcut/sub-menu.
The desktop shortcuts for Word/Excel/etc are not deployed via Office setup, and are either provided as a customisation by your computer manufacturer, or some person has placed them there for you.
You can locate the desired application shortcut in the Start Menu, and right-click it.
From the right-click flyout menu, choose "Send to" and then "Desktop", if you wish.
Don
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