Office 365 Activation issues

Having an issue where users are unable to activate Office 365. Install was done on an image being deployed with SCCM 2012R2 on Windows 7 machines using CTR. When we run the connectivity analyzer I get the following response:
A SOAP fault response was received from the Security Token service.
Reason: The server was unable to process the request due to an internal error. For more information about the error, either turn on IncludeExceptionDetailInFaults (either from
ServiceBehaviorAttribute or from the <serviceDebug> configuration behavior) on the server in order to send the exception information back to the client, or turn on tracing as per the
Microsoft .NET Framework SDK documentation and inspect the server trace logs.
Code: s:Receiver
Subcode: a:InternalServiceFault
Users ARE able to access the portal using SSO with federated services using ADFS 3.0 on Windows Server 2012 R2 with proxies on Windows Server 2012 R2 and Dirsync running consistently with no errors on Windows Server 2012 R2. AD is at Forest and Domain
functional levels of Windows 2003.
TB

Hello all, I'm having problems activating this preview of Office. Any suggestions. Thanks Kirk
kirk
I'd try here:
http://community.office365.com/en-us/f/default.aspx
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Similar Messages

Office 365 activation key?

How & where to get office 365 activation key? I am unable to use it now its been six months i started using Office 365 but suddenly it sopped working. everytime error pop up came san say "Office 365 Activation Key" Expired. What to do now?

Seems this an Office 365 activation problem, you'd better to click the link below and login to Office 365 portal with the account which has been used to install the expired Office 365 ProPlus.
https://portal.microsoftonline.com/OLS/mysoftware.aspx?source=ehome
You may follow the detail steps from the answer in Office 365 community forum.
http://community.office365.com/en-us/forums/148/t/187608.aspx
Thanks for your post here.
Tony Chen
TechNet Community Support

3 million user on Local AD to be synchronized with Office 365 FID issue

Hello everyone,
I have a customer (University) Who has an issue with DirSync. They have 3 million users on Local AD they want to synchronize with Office 365 to enable
these users for Exchange online.
Now they have users "Students" enabled for Exchange online and management and staff are enabled on the On-premises Exchange servers.
Dirsync during the day synchronize 2 times fine without any error and again 2 times doesn't synchronize and gives error with no details. the error
is "Stopped Extension-dll exception"
More errors shown as below
Directory Synchronization:
An unknown error occurred with the Microsoft Online Services Sign-in Assistant. Contact Technical Support. SetCredential() failed. Contact Technical
Support. (0x8009000B)
I am attaching other errors as well
at Microsoft.Online.Coexistence.ProvisionHelper.GetLiveCompactToken(String userName, String userPassword)
at Microsoft.Azure.ActiveDirectory.Connector.ProvisioningServiceAdapter.Initialize()
at Microsoft.Azure.ActiveDirectory.Connector.ProvisioningServiceAdapter.Import(Byte[] syncCookie, Boolean isFullImport)
at Microsoft.Azure.ActiveDirectory.Connector.Connector.GetImportEntriesCore()
at Microsoft.Azure.ActiveDirectory.Connector.Connector.GetImportEntries(GetImportEntriesRunStep getImportEntriesRunStep)
Forefront Identity Manager 4.1.3465.0"
FIMSynchronizationService:
The management agent "Windows Azure Active Directory Connector" failed on run profile "Delta Import Delta Sync" because the server encountered errors.
FIMSynchronizationService:
The management agent "Windows Azure Active Directory Connector" step execution completed on run profile "Delta Import Delta Sync" but the watermark was not saved.
Additional Information
Discovery Errors : "0"
Synchronization Errors : "0"
Metaverse Retry Errors : "0"
Export Errors : "0"
Warnings : "0"
User Action
View the management agent run history for details.
Directory Synchronization:
The Management Agent Windows Azure Active Directory Connector failed on execution. Error returned is 'stopped-extension-dll-exception'. If the problem persists, contact Technical Support.
Customer have tried to involve Microsoft with them through a third party technical support company but microsoft was not able to apply anything since they have tried to apply some scripts but those scripts would take
3 days without finishing.
The first time the Dirsync was applied it took 1 week without finishing until now they were not able to apply a full import and export sync.
What have really got me interested is that Microsoft did not suggest to the customer to upgrade his FIM (ForeFront Identity Manager)'s old version
to the latest one.
Customer is using Full SQL deployment on a dedicated server and DirSync (FID) on a separate server too. The deployed servers are virtual and have 32
GB ram and 200 GB HDD size and 4 cores.
I have recommended to this customer that we do not touch this current deployment since Microsoft themselves couldn't do anything in regard, but what
we could do is take a virtual snapshot and then apply the upgrade and see if this resolves the issue or not?
Note:
Microsoft talked to them about a limited number of synchronized items to their Azure site per week! I am not sure about this but what the customer
said is that they change approximately about 25,000 user object per day.
Could this issue happens because of this limit?
Thanks

Besides the large number of objects in the system, which I am not sure DirSync can handle, I suggest you separate the failing step from other steps in the RunProfile.
So, if you have a step that does Delta Import and Delta Sync, separate into 2 steps;
Best,
Nosh
Nosh Mernacaj, Identity Management Specialist

Office 365 activated, Skype shows I have it as a s...

On my Office 365 account, it tells me that my Skype 60 minutes has been activated. When I go to my Skype account, it tells me that I have one subscription, and that is to World minutes for Office 365, and that I have sixty minutes left.
Yet when I try to phone or text someone, it tells me I have no Skype credit.
Please help.
Solved!
Go to Solution.

PackerBhoy wrote:
Yet when I try to phone or text someone, it tells me I have no Skype credit.
Hello.
Your account shows that you are calling a cellphone in UK. Please note that only calls to landlines in UK are included in your Subscription and text messages aren't included.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Office 365 OneDrive issues in relation to Excel 2007

Hi support
I have a client with Office 365, where he uses OneDrive on a local PC with Office 2007.
On this PC he can't open Excel files using the Windows Explorer where he navigates to the OneDrive-folder. It simply says:
"Cannot open file" , and it is the samme error if he tries to copy the Excel file to his local desktop, or tries to open it as an attached file in a mail.
The event-log does not show anything neither.
However if he opens Excel 2007 on his PC, and opens the Excel document THROUGH the program, then he can open the file sucessfully. (There is also no problems with other files on OneDrive, like Word or PDF-files, only Excel files that are causing the error)
Other users can open the exact same files with no problems using an Excel 2013 on their local PCs.
We have tried to run a repair of the Office 2007 and OneDrive, but it didn't solve the problem.
I hope you can help
Best regards
John B.

Hi,
Does the issue occur if the Excel file is in your other folders apart from the OneDrive folder? If yes, let's try the steps below in Excel 2007 to fix the issue:
1. Click the Microsoft Office Button, and then click
Excel Options.
2. Click Advanced, and then clear the Ignore other applications that use Dynamic Data Exchange (DDE) check box in the
General area.
3. Click OK.
For more information, you can refer to this kb below:
http://support.microsoft.com/kb/211494
I hope the information is helpful.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Office 365 login issue

While login to office 365 I am getting below error
something went wrong
Sorry, we can't get that information right now. Please try again later. If the problem continues, contact your helpdesk.
X-Auth-Error: O365HotmailConflictException
X-FEServer: AM3PR06CA060
Date: 6/26/2014 4:53:52 AM
its my company login for microsoft office 365.
anybody know about this issue.
please help.
thanks in advance
Megha

Hi,
According to your error message, there may be some conflict between Office 365 and Hotmail.
We can try open Internet Explorer in InPrivate mode.
Any existing cached credentials will not be passed through to the InPrivate session and anything entered in that session will not be carried back to the rest of the computer after the InPrivate session is closed.
When you browse the Internet in InPrivate mode, Internet Explorer does not load any toolbars or add-ons, it does not use any prior cookies or temporary Internet files, and it does not store any local data – browsing history, temporary Internet files, form
data, cookies, and usernames and passwords are all deleted when the InPrivate session is closed.
If you want to receive more information about Office 365, I recommend you post this problem in Office 365 forum:
http://community.office365.com/en-us/f/default.aspx
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share
their knowledge or learn from your interaction with us. Thank you for your understanding.

HP Stream 7 office 365 activation Windows 10

I bought the tablet with a year subscription for office 365 and i didn't activate it because is available until 5 october 2015. After i updated to windows 10 that activation app have just a trial for 1 month. what can i do for activate 1 year subscription?

Just a suggestion but have a look in the windows start menu for the Microsoft office 2013 shorcut if that doesnt work see if the Windows. old folder has the Office folder still intact

Looking for SharePoint Project Management Solution for Office 365 - Risk,Issues,budget

Hi All,
I'm looking for a Project Management solution plugin like PM Central below for office 365 cloud
http://store.bamboosolutions.com/BambooMainWeb/pmc-tryit.aspx
Looking to get more resources and links
Thanks in advance

Hi Patrick,
There are many project management apps for SharePoint Online. Such as Project Management, EPM Pulse for Project Online and so on.
Here is the office store URL , you can choose an appropriate app and add it into your SharePoint Online:
http://office.microsoft.com/en-us/store/results.aspx?qu=project&avg=osu150&vtags=Project%20Management
Best Regards,
Eric
Eric Tao
TechNet Community Support

Windows 7 and Office 2010 activation issues

hey everyone
since a few days we facing really strange issue here within our school. We are running windows 7 machines and office 2010 and all our different machine types is it VDI VMs, physical laptops, desktop computer or provisioning machines (Citrix PVS) are facing
issues with the licensing.
Sometimes Windows 7 Key is not installed anymore, sometime it is just not activated same for office. So the KMS is installed with the KMS host keys since years and KMS service is running. Also the DNS Output points to the server
C:\Users\.........>nslookup -type=srv _vlmcs._tcp
Server: DC....
Address: 192.168.X.Y
_vlmcs._tcp.Domain SRV service location:
priority = 0
weight = 0
port = 1688
svr hostname = KMSHost
KMSHost.domain internet address = 192.168.X.Z
Also when i manually force the machines to update against KMS with VAMT or CLI it is working. What could cause that issues?
Time issues?
Scripts?
Thanks for any clue and advice

Hi Duke,
"since a few days we facing really strange issue here within our school"
Have you made any modifications to the KMS server or the whole environment ?Will the issue persist or occur randomly ?Will it occur on the specific ones or all the machines ?
There are several specific log recorded in the event viewer when the KMS try to activate the machines .We can try to check the event logs both from the client and the KMS server to troubleshoot this issue .Please also check the Windows logs\Applications
,system logs for useful information to troubleshoot this issue .
Here are two links for reference:
How to troubleshoot the Key Management Service (KMS)
https://technet.microsoft.com/en-us/library/ee939272.aspx
KMS host troubleshooting & monitoring
http://blogs.technet.com/b/quenguyen/archive/2011/11/09/kms-host-troubleshooting-amp-monitoring.aspx
Best regards

Office 2010 Activation Issue

I bought the 2010 Prof. version and installed it on my desktop, no issues, it works fine.   I also installed it on my laptop and it worked fine until Windows 7 crashed and had to be re-installed.   That removed the Office 2010 along
with other software. When I reinstalled the Office 2010 on my laptop I get the usual red-band along the top of Excel for example saying that the product must be activated. I did this but no luck. I tried all of the posted fixes, go to uninstall,
click change and re-enter the Product Key but no luck. It still says it must be registered but when I try I get the message to try again later.   It also says that it will keep trying to activate. I can't take the chance that I will be without
the software when I travel. What can I do to get around this issue?   The product was purchased from Amazon.
Thanks for your help.

Hi fishoil,
Do you activate the two PCs with the same product key?
You can activate Office 2010 via phone. The phone activation process will provide you with the appropriate phone number to call. You need to explain
to the customer service center that you activate the two PCs with the same key.You can find your local custom support number on the link below.
http://support.microsoft.com/gp/customer-service-phone-numbers/en-us
If there is anything that I can do for you regarding this issue, feel free to post back.
Best regards,
Greta Ge
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Announcing new activity logging and reporting capabilities for Office 365

Announcing new activity logging and reporting capabilities for Office 365We are pleased to announce the rollout of new activity logging and reporting capabilities for Office 365, including the Office 365 activity report, comprehensive logging capability, PowerShell command or cmdlet and a preview of the Office 365 Management Activity API.Thisnew capability provides you increased transparency, allowing you to monitor and investigate actions taken on your data, and comply with laws and regulations.Office 365 activity reportThe Office 365 activity report enables you to investigate a user’s activity by searching for a user, file or other resource across SharePoint Online, One Drive for Business, Exchange Online and Azure Active Directory, and then download the activities to a CSV (comma separate values) file. You can filter by date range,...
This topic first appeared in the Spiceworks Community

Hi,
Do you have any specific questions? We'll certainly try to help you, but we won't do your homework for you. That wouldn't help you learn at all.
I recommend looking over the learning materials here, they're quite good for getting started with PowerShell:
http://technet.microsoft.com/en-us/scriptcenter/dd793612.aspx
Don't retire TechNet! -
(Don't give up yet - 13,085+ strong and growing)

Activating Office 365 on Stream 8

Hi
I have bought an Tablet Stream 8 which seems to be a pretty good product. I bought it directly from HP and there was no product key for Office 365 included. I have tried to activate but end up in the question Office Product key the whole time.
Regards Aka57

Dear Aka57 -
To activate Office 365 on Stream 8 you do not need a product key. Instead you need to sign in with your Microsoft credentials (password and login for Microsoft account).
1. Before you attempt activation, make sure that Windows 8.1 has been installed, and you are connected to the Internet.
2. Click the Office icon on the Start screen. A dialog box opens, Click Activate.
3. Enter your Microsoft account login and password when prompted.
Note: If you do not have a Microsoft account, close the Office 365 activation window and use your browser to go to Microsoft - Create an account. Once you have created, and then verified the account via email, begin the activation process again, using the steps in this post.
4. When you have entered your login and password, click Sign in.
5. Enter your Country and Language, then click Continue. A new dialog box opens.
6. Click Install. Then click Run.
7. If a dialog box appears that asks you "Do you want to allow the following program to make changes to this computer?" click Yes.
8. Once the installation is complete, an Office dialog box opens, Click Next, and then follow the remaining on-screen instructions.
You should be ready to go with Office 365.
Sincerely,
dhtp
DH
I work on behalf of HP.
Please click "KUDOS Thumbs Up" if I have helped you, and click "Accept as Solution" if your problem is solved. Thanks for the feedback!

Deploying Office 365 Pro Plus from a network share?

I have setup a network share to install to a number of users, who I have applied licensing to and have created a script to run the setup with the xml configuration file.
The install runs completely fine, installs the 365 Pro Plus, but when the user goes back and starts a program, I get the activation needed button and the user clicks on it and up comes the Install product page that redirects to their online account and asks
for the Office to be installed again.
Here is my xml config file. Is the autactivate portion correct?
<Configuration>
<Add SourcePath="\\leo\office365" OfficeClientEdition="32" >
<Product ID="O365ProPlusRetail">
<Language ID="en-us" />
</Product>
</Add>
<Display Level="Full" AcceptEULA="TRUE" />
<Logging Path="%temp%" />
<Property Name="AUTOACTIVATE" Value="1" />
</Configuration>

Hi,
As per the description, I understand that you are having issues with Office 365 activation after the installation.
I have tested this on my own machine (with a similar configuration.xml file). It works well if I enter the correct email address that's associated with this Office subscription.
Does this affect all users (email address)? I'd first suggest you check if you've installed the correct version of Office that's associated with these user accounts.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Can't activate my office 365 home

I bought a office 365 home and downloaded it. Now I can't activate it. It says that the time on my PC i not right?

Hi,
Would you please share more specific error code or error message?
Is the error message “0x80070005”? If it is, please select 'Run as Administrator' then follow the steps to activate online.
A similar issue is addressed here, you can follow it to check if it helps.
http://answers.microsoft.com/en-us/office/forum/office_365hp-office_install/office-365-activation-problem-0x80070005/91f8e33e-f03e-41ff-8452-85fddd55cbff
Meanwhile, each Office 365 Home subscription comes with 5 Office installs for Mac or PC computers and 5 tablets. If you run out of installs, you can deactivate one of them so you can install Office on another computer or tablet.
http://office.microsoft.com/en-001/access-help/deactivate-an-office-365-home-install-HA102925486.aspx?CTT=5&origin=HA102901468
The following steps can help you to troubleshoot this issue.
http://support.microsoft.com/kb/2745026
Feel free to post back.

Problem: Firefox + Office 365 + PDF

Hi, I seem to have found a tricky problem with Firefox 23.0.1, Office 365, and PDF.
After multiple trials, the problem occurs only when I try to attach a PDF to an email (using Office 365) while using Firefox.
After attaching the file to the email, the PDF attachment becomes corrupted.
If I try to open the PDF I created by downloading it back from the email to my desktop I get this Adobe message: "There was an error opening this document. The file is damaged and could not be repaired". The same file, before the uploading process, could be opened smoothly.
Apparently:
1) It happens with all PDFs.
No change observed if I use PDFs from other people's computer. No change observed if I save or "print" them from a .DOC version. No change observed if I attach PDF found on the internet (scanned images, documents etc.). In all cases, the problem OCCURS.
I tried by attaching other files (.docx) = NO problem observed.
2) It happens only if I download the file back to the desktop or if open the file with Adobe through Firefox after it has been uploaded/attached to the email.
I tried opening the file (after it has been uploaded/attached) with the Office 365 preview mode = NO problem observed (I can preview the PDF).
I tried opening the file with Adobe Acrobat X Pro = the problem OCCURS.
I tried opening the file with Adobe Reader XI = the problem OCCURS.
I tried deactivating/reactivating the Firefox Adobe Reader plugin= the problem OCCURS.
3) It happens with Office 365 only.
This is the webapp used by my University mail account.
I tried with Firefox 23.0.1+ my Hotmail account (which uses a very similar Outlook.com webapp) = NO problem observed.
I tried with Firefox 23.0.1+ my Gmail account = NO problem observed.
4) It happens with Firefox 23.0.1 only.
I tried using IExplorer + Office 365 account = NO problem occurs
I tried using Google Chrome + Office 365 account = NO problem occurs
5) It is a recent issue, probably related with newest Firefox version or newest Office 365. I've updated Firefox few days ago. In the same days the University has upgraded to the latest version of Microsoft Office365. Before the updates no problem had been observed.
My guess: something happens to the PDF file when it goes through Firefox+Office 365 (coding issues?)
I use Windows 7 Home Premium (SP1) 64 BIT

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
<b> To Enable SafeMode </b>
*You can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
*''Once you get the pop-up, just select "'Start in Safe Mode"''
If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.
Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")
* https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Office 365 Activation issues

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