Office 2010 Activation Issue

I bought the 2010 Prof. version and installed it on my desktop, no issues, it works fine.   I also installed it on my laptop and it worked fine until Windows 7 crashed and had to be re-installed.   That removed the Office 2010 along
with other software. When I reinstalled the Office 2010 on my laptop I get the usual red-band along the top of Excel for example saying that the product must be activated. I did this but no luck. I tried all of the posted fixes, go to uninstall,
click change and re-enter the Product Key but no luck. It still says it must be registered but when I try I get the message to try again later.   It also says that it will keep trying to activate. I can't take the chance that I will be without
the software when I travel. What can I do to get around this issue?   The product was purchased from Amazon.
Thanks for your help.

Hi fishoil,
Do you activate the two PCs with the same product key?
You can activate Office 2010 via phone. The phone activation process will provide you with the appropriate phone number to call. You need to explain
to the customer service center that you activate the two PCs with the same key.You can find your local custom support number on the link below.
http://support.microsoft.com/gp/customer-service-phone-numbers/en-us
If there is anything that I can do for you regarding this issue, feel free to post back.
Best regards,
Greta Ge
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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Windows 7 and Office 2010 activation issues

hey everyone
since a few days we facing really strange issue here within our school. We are running windows 7 machines and office 2010 and all our different machine types is it VDI VMs, physical laptops, desktop computer or provisioning machines (Citrix PVS) are facing
issues with the licensing.
Sometimes Windows 7 Key is not installed anymore, sometime it is just not activated same for office. So the KMS is installed with the KMS host keys since years and KMS service is running. Also the DNS Output points to the server
C:\Users\.........>nslookup -type=srv _vlmcs._tcp
Server: DC....
Address: 192.168.X.Y
_vlmcs._tcp.Domain SRV service location:
priority = 0
weight = 0
port = 1688
svr hostname = KMSHost
KMSHost.domain internet address = 192.168.X.Z
Also when i manually force the machines to update against KMS with VAMT or CLI it is working. What could cause that issues?
Time issues?
Scripts?
Thanks for any clue and advice

Hi Duke,
"since a few days we facing really strange issue here within our school"
Have you made any modifications to the KMS server or the whole environment ?Will the issue persist or occur randomly ?Will it occur on the specific ones or all the machines ?
There are several specific log recorded in the event viewer when the KMS try to activate the machines .We can try to check the event logs both from the client and the KMS server to troubleshoot this issue .Please also check the Windows logs\Applications
,system logs for useful information to troubleshoot this issue .
Here are two links for reference:
How to troubleshoot the Key Management Service (KMS)
https://technet.microsoft.com/en-us/library/ee939272.aspx
KMS host troubleshooting & monitoring
http://blogs.technet.com/b/quenguyen/archive/2011/11/09/kms-host-troubleshooting-amp-monitoring.aspx
Best regards

Office 2010 Activation in new install of Windows 8.1

I purchased Office 2010 Professional Plus (single user license) several years ago. Installed it on my HP Pavilion dv7 running windows 7. Validated the license and install through Microsoft with no issues I had a genuine install and good license.
Updated to Windows 8 for the low introductory price. No issues with Office 2010 at all. Ran the Windows 8.1 pre-release. Tried to update to Windows 8.1 and it would not update. So, i did a full clean re-install that deleted everything
from my hard drive and Windows 8.1 installed (great update and I love 8.1). Re-installed Office 2010 Pro and when I try to activate it I get the "This product cannot be activated because the product key is not valid. Even tried over the phone.
Help.
Thanks
Paul

Hi Paul
Normally if you did not make significant changes to your hardware, you were able to reinstall your Office suites in your Computer with no issue.
Cause you get the invalid product keu errors, refer to the article below on troubleshooting invalid product key errors in Microsoft Office:
http://support.microsoft.com/kb/836178
We can also Contact Microsoft Customer Service, and they will help you to activate your Office programs.
Thanks
Tylor Wang
TechNet Community Support
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

Office 2010 activation key lost

Help! Ive recently had to reset my laptop back to factory,( due to sons downloading a trojan) problem is I need an activation key for Office 2010. apparently It was on/in the packaging the laptop came in.(long gone) how do I do this? the Dell site doesn't seem to cover the recovery .

It was on a card with restore disk.
You lost this so you will have to buy it again.

Office 2010 Ribbon issues w/ Adobe 9.4.0 & Win 7 64-bit

I noticed that Adobe has issues with getting the ribbon to show in Office 2010. I also saw that a footnote stated that Adobe is suppose to be working on this, but have they been? I am about ready to update my PCs to Win 7 soon and would like to know if anyone has heard if this will be fixed soon or if someone has a work around.
Basically, I am running Win 7 PRO 64-bit with Adobe Acrobat 9.4.0 PRO and Office 2010 32-bit. There is supposely a issue with the PDF Convert ribbon not showing and its 100% true.
For those of you suggesting I go back to Win 7 32-bit, can't I need more then 3.5 GB of RAM on my machine and/or going to Office 2010 64-bit, can't either, have older Databases that cannot be accessed in 64-bit. So, those work arounds a null. I have also tried followin the steps that Adobe has suggested, like verifiy its there, its not disabled, repairing Adobe and re-installing Adobe, but nothing worked. Oh also tried registering the DLL.
Any thoughts or other work around totry??
Thanks
Derrick

Bernd replied that "Acrobat X" will work... that means Acrobat 10
Of course we mere users have no idea WHEN Acrobat 10 will be released
Read here for the announcement http://forums.adobe.com/thread/739836?tstart=0

Office 2010 removal issues & SCCM

We are upgrading from Office 2010 to Office 365, and am using SCCM 2012 r2 to automate the install. So Office 365 will not remove the previous version of Office, so I have imported the following into SCCM to remove it.
setup.exe /uninstall ProPlus /config ".\ProPlus.WW\SilentUninstall.xml"
With the following being the SilentUninstall.xml File.
<Configuration Product="ProPlus">
<Display Level="none" CompletionNotice="no" SuppressModal="yes" AcceptEula="yes" />
<Setting Id="SETUP_REBOOT" Value="NEVER" />
</Configuration>
And the xml and command line work, however I am currently testing what would happen if the install were to kick off if the user still has any of the office programs open. Having any of the Office applications open will not stop the install, however nor
will it forcefully close any of the applications. It keeps the apps open, but the applications, become sluggish and unusable, which I fear my confuse some of my users. SCCM natively cannot prevent the install if these applications are open, nor
can it force them closed. Is there anything I can add to the command line or the XML File that would force close any of the open applications?

Hi,
Just tested it, having any Office applications open will not block the uninstall action. User can still edit and save their documents with current Office before they close it.
To my knowledge, we don't have such an element in the
config.xml file which will force shut down any running applications.
Maybe you can add some scripts to SCCM, and trigger it prior to the uninstall action to shut down any runing Office applications. I'm personally not familiar with this, if you need help on this, please try to post in our
Script Center forum.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Suppressing Office 2010 Activation at First Launch

Hi,
I'm trying to create a silent deployment package for Office 2010 using the Office Customisation Tool. It works well, apart from one thing - after the installation has completed and the product is launched the user is prompted for activation. I
want to suppress this, and I have heard of 2 ways:
Add property "AUTO_ACTIVATE" with value "1" to the OCT Modify Setup properties
Run OSPP.VBS /act, post install
I've tried both, but after opening the product I am still being asked for manual activation. I've attached screenshots from the OCT showing the implementation of both, could anyone let me know where I went wrong? Many thanks.
Regards,
Robert

Right, I've got it working now, never mind! The latter option, using the VB script, worked, although curiously the setup property had no effect at all.
Regards,
Robert

Advise needed - MS Office 2010 & Sync Issues

My iPad 2 continues to refuse to sync contacts and calendars (also my iPhone!) with Office/Outlook
Apple Support have been unable help.
I am now considering moving to Windows 7 64-bit. In addition I am looking to move from Office 2003 to 2010. ie a total upgrade in the hope that this resolves the iPad/iPhone sync issues!
Looking around it seems that I should install iTunes 64-bit version to match the Windows 7 64-bit and only put the full version of Office 2010 32-bit to ensure successful sync? Or should put 32-bit iTunes with 32-bit Office?
Does this match your experiences?
Any suggestions on succesful combinations?
Any advise would be much appreciated - Thanks.

Hi,
To overcome this possible issue, users can install ms office compatibility pack via following link. With this pack installed you are able to open office documents from 2007 and higher in lower versions.
http://www.microsoft.com/en-us/download/details.aspx?id=3

Office 2010 Activation Failure: Unspecified Error 0x80070190

HI. I have MSO 2010 Standard. It has been running fine for over a month now, and today, I am told that I have four days left to activate before it will become unlicensed.
I've tried activating by internet, and all I get is Unspecified Error 0x80070190.
I tried running the "Fix It" program from Microsoft, but I still get the same error after restarting my computer.
Can anyone help? Thanks!

Hi
Did you receive the error "An unspecified error has occurred. Your request cannot be processed at this time. Please try again later. (0x80070190)"?
This activation error is currently being investigated.
To activate Office 2010, please use one of the following workarounds in the article below:
http://blogs.technet.com/b/odsupport/archive/2013/09/11/when-attempting-to-activate-office-2010-receive-error-quot-an-unspecified-error-has-occurred-your-request-cannot-be-processed-at-this-time-please-try-again-later-0x80070190-quot.aspx
Regards
Tylor Wang
TechNet Community Support

IP ranges used for Office 2010 activation

Does anyone know what IP ranges Microsoft use for activation of Office 2010? We are periodically experiencing "Communication error(0x80072EFE)" when clients are trying to activate Office. This seems to be dropped in the firewall, so I need to know
what IPs to open for.
I have looked everywhere, but I can't find an updated list of IPs for this.
Regards,
AG

Hi,
The error occurs due to a Web filter that is in place in the environment, client installations of Office 2010 are unable to communicate with Microsoft activation servers. This connection is required to perform online activation of Office 2010 products.
Try adding the following list of URLs to the Web filter, if you will then be able to successfully activate installations of Office 2010 online:
http://go.microsoft.com
https://sls.microsoft.com
https://sls.microsoft.com:443
http://crl.microsoft.com/pki/crl/products
http://www.microsoft.com/pki/crl/products
https://activation.sls.microsoft.com
Regards,
Melon Chen
TechNet Community Support

Lync 2013/Office 2010 authentication issues

Hi everyone,
I am fairly new to the OCS/Lync environment and have a question about one of our users.
He is running Win 7 Ent (x64) and has Office 2010 and Lync 2013 installed (both x86). It appears that at the most random times, Lync will prompt him to enter his username and password in order for Lync to integrate his Outlook information.
I have entered his username as domain\username and the correct password and this corrects the issue, but only for a few minutes. Once Lync prompts him again, almost simultaneously, he gets the Outlook box asking him to verify his credentials.
When we enter his credentials in the Outlook box, it does not take and the box persistently pops up (of course, this ends up locking out his account but once we unlock it the cycle continues. I have tried turning outlook cached mode on and off and I
cannot seem to figure out why his credentials are not being accepted.
I'm not asking for anyone to solve the issue directly; rather, if you have any idea where I can start to read and learn about how these products integrate and what might cause this issue, I'd be very appreciative. Of course a couple of places to start
troubleshooting would be appreciated and respected as well :)
Thanks everyone!
PS - I posted to Lync 2010 forum because there was not one for Lync 2013.

I have the same issue, except this variable.
When adding Lync 2013 to my workstation and another coworkers workstation, neither of us were able to connect to the mail server with Outlook. The login box would appear, but not authenticate. I tried removing my credentials for outlook under the User/Groups
area, but to no avail. The next step was to remove my mail account and re-setup. Outlook will now refuse to take any settings for this email account. Email is hosted in Office 365 solely. The only two systems affected are those with Lync 2013 installed.
Next step is to remove all traces of Office 2010 and 2013. If this does not resolve the issue, what background authentication piece did I overlook? Were there any authorization changes ordifferences between
2010 and 2013 when it comes to AD/Office 365 integration?
Thanks,
Charles
EDIT: I removed all traces of Office 2010 as well as registry entries, and reinstalled. Auto discover over AD still isn't working, and now Outlook keeps popping up a dialog box asking for my username and password for the email account.
Help.

Acrobat 9.3 And Office 2010 PDFMaker Issue

Hello:
From the Adobe knowledge base I found that the Acrobat Menu Ribbon Tab for PDFMaker which is normally visible from within Word, Excel or PowerPoint does not appear in Office 2010. This was to be fixed in Acrobat X, but since I haven't acquired it yet, I am using the suggested workarounds. However, the workarounds don't let you "fine tune" the parameters you can set in PDFMaker. Is there a way to still access the settings in PDFMaker to make adjustments such as which headings and titles create bookmarks, or am I limited to the smaller set of options in the regular Acrobat Options?
Regards,
Rich Locus

@ Dave Merchant
I appreciate your comments Dave.
The Australian academic year is late February to early December and so we rebuild our software image at this time each year. Our purchase of our volume licence for CS5 is less than 2 weeks old so this is not old software. When asked about a CS5 dot point release with Acrobat X we were told this was not happening and to look to CS6 at the end of 2011 for Acrobat X to be included.
Please remember that most of our clients are acquiring Acrobat as part of a Creative Suite and so do not have Acrobat X either (we regularly poll our students to see the penetration of new software releases) and are not looking to spend extra dollars on top of their suite purchase. We considered the separate upgrade path, but that would put us out of synch with the majority of our client base.
We are not seeking a free upgrade here, only the patch that Adobe technical support has told me is coming for Acrobat 9 (as recently as 14th Dec) – just don’t have any idea of the timeline.

Office 365 Activation issues

Having an issue where users are unable to activate Office 365. Install was done on an image being deployed with SCCM 2012R2 on Windows 7 machines using CTR. When we run the connectivity analyzer I get the following response:
A SOAP fault response was received from the Security Token service.
Reason: The server was unable to process the request due to an internal error. For more information about the error, either turn on IncludeExceptionDetailInFaults (either from
ServiceBehaviorAttribute or from the <serviceDebug> configuration behavior) on the server in order to send the exception information back to the client, or turn on tracing as per the
Microsoft .NET Framework SDK documentation and inspect the server trace logs.
Code: s:Receiver
Subcode: a:InternalServiceFault
Users ARE able to access the portal using SSO with federated services using ADFS 3.0 on Windows Server 2012 R2 with proxies on Windows Server 2012 R2 and Dirsync running consistently with no errors on Windows Server 2012 R2. AD is at Forest and Domain
functional levels of Windows 2003.
TB

Hello all, I'm having problems activating this preview of Office. Any suggestions. Thanks Kirk
kirk
I'd try here:
http://community.office365.com/en-us/f/default.aspx
Don't retire TechNet! -
(Don't give up yet - 13,085+ strong and growing)

Need assistance creating applications with superseedence to uninstall Office 2010, Lync 2010 and then install Office 365 click to run 2013

We are getting ready in a few months to uninstall our locally installed Office 2010 and head to the cloud with Office 365 2013. I have created applications to uninstall Office 2010 and Lync 2010 and then added them to the supersedence tab for Office 365
office 2013 click to run with appv5.
When deploying the office 365 2013 application it does not uninstall office 2010 or lync 2010 with the supersedence. I am able to manually uninstall Office 2010 and Lync 2010 with the command lines I am using in the applications.
The application uninstall for Office 2010 is:
The application uninstall is an exe so I created an application, created a deployment type with the location of our Office 2010 admin point, installation program and uninstall program are set with the same line as I have tried to deploy it separately and
also as a supersedence in the Office 365 application setup.exe /uninstall ProPlus /config "\\sccmserver\share\Office2010\ProPlus.ww\silentuninstallconfig.xml. The silentuninstallconfig.xml was created from the original config.xml file and edited
to these settings:<Configuration Product="ProPlus">
<Display Level="none" CompletionNotice="NO" SuppressModal="yes" AcceptEula="yes" />
<Setting Id="Reboot" Value="Never" />
<Setting Id="SETUP_REBOOT" Value="NEVER" />
<OptionState Id="ProductFiles" State="Local" Children="force" />
</Configuration>
The detection method is the folder path to see that office 14 exists. When I deploy this the machines finish with success showing this exists, but does not uninstall Office 2010.
running the command line manually mapped to this location on a machine uninstalls office 2010 without issue.
Lync 2010 uninstall:
Lync is an exe so I am using the LyncSetup.exe /silent /uninstall. The application is in the supersedence tab for Office 365 2013. This never installs. If I create a softare distribution and deploy it on its own it uninstalls without issue.
We are going to use Lync 2013 with our office 365 2013 installation so we need to uninstall this. The detection method for lync is file system folder and the Microsoft lync folder for detection.
MS Office 15 (Office 365) was created with the click to run tool. I can install this with the application I created using the appv5 package created with the click to run tool. The issue is we need Office 2010 and Lync 2010 uninstalled first.
Having both versions of Office installed in test has caused issues where Office 15 365 will not list in add and remove programs and cannot be uninstalled even with the fix it article to remove office 2013.
I have looked at many articles and so far it is not working for us. Any help appreciated to get us to the cloud.
Thanks,
Brit

The applications I have for uninstall of office 2010 and Lync 2010 for some reason do not uninstall. Manually testing the command lines they do. The detection method seems to be hanging things up. On the lync uninstall detection method I have
the setting type of file system, type folder, path c:\program files\ folder name Microsoft Lync.
I highly recommend using something other than a file/folder "exists" detection method. Installers are constantly leaving things behind due to environmental inconsistencies. It may leave files/folders behind with a schedule to delete files on next reboot.
These things are unpredictable and very hard to use. I just use the "HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall" Registry location. There you can actually key off the "Product Version" DWORD as well which gives you an even more accurate method
to determine if the application you are trying to deploy (or expect to exist) is truly there. This, of course, being if you are not using an MSI. If you have MSI technology ALWAYS use the product code unless the person writing the MSI chooses to use the same
product code for every version release of their product. In which case, Use the registry method.
As far as getting the supersedence and everything working. You need to start from the basics. Create Applications for all of the apps you want to remove. Make sure they install and uninstall properly (seems like overkill but it isn't that hard). Once you
have working install/uninstall applications then you can easily apply supersedence to your new applications with a setting of Uninstall on the superseded apps you should have no problem getting rid of them. I have done this for numerous things.
For example, I did this with Cisco Jabber to replace older versions of jabber, older versions of cisco unified personal communicator and lync and OSC. All of these replaced versions had to have an Application but once it was in it took two seconds to apply
all the supersedence rules and now I know when I push that software out no matter version is running on any machine it will pull all the old apps off and put the new one on.
Dustin Estes - MCP | www.dustinestes.com

Cannot run reader in protected mode with MS Office 2010

I just set up 6 identical Dell Optiplex XE machines with Office Home and Business 2010 pre-loaded. Reader 10.1.1 will run in protected mode if it is installed before I go through the Office 2010 activation/installation procedure. On the 2 machines where Office was set up before installing Adobe reader, protected mode will not work. If protected mode is not enabled, I cannot go into preferences - general and turn the protected mode log to try to debug this problem. For now I an running those two machines with protected mode off. Has anyone else seen this?

You should always use official documentation for support details but I am pretty sure Windows 7 support was not available for the EAS client until 11.1.1.3.
http://www.oracle.com/technetwork/middleware/bi-foundation/hyperion-supported-platforms-085957.html

Office 2010 Activation Issue

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