Office 365 directory sync disable stuck on pending

I have a situation where I have setup directory sync with the on premise AD and Office 365. I have now tried to disable directory sync and is has been a week and it still says:
Active Directory synchronization is being deactivated. This process may take up to 72 hours to complete.
in the admin site. I also get this from the PowerShell:
PS C:\Windows\system32> (Get-MSOLCompanyInformation).DirectorySynchronizationStatus
PendingDisabled
I really need some help getting this disabled properly so I can start fresh with directory sync.

Hi,
If the output is "PendingEnabled" or "PendingDisabled" after the expected enablement time period has passed, this is a known issue with Exchange Online.
Please refer to this KB article for more details:
http://support.microsoft.com/kb/2654338. You might need to follow the steps listed in above article, collect the information, and then contact Support.
Also,this forum focuses on some general discussion about Microsoft Office, better to post this kind of questions in the forum of Office 365 Community where you can get more effective answers:
https://community.office365.com/en-us/f/default.aspx
Hope this helps.
Thanks,
Ethan Hua CHN
TechNet Community Support

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