Officejet 4500 G510n-z reports invalid serial number

I have a new Officejet 4500 G510n-z, model number CN547A, running factory firmware version MWM2FN0944AR. I'm using it with several computers running Ubuntu linux.
The printer reports a 14-digit serial number in both the embedded web server's status page and to the HP Device Manager utility on my client computers. The serial number should be 10 digits. That's what's on the printer's box. HP's technical support e-mail page also rejects the 14-digit number as invalid, but accepts the truncated 10-digit number as valid.

The real printer serial number really does compose 14 digits. HP just uses the 1st ten digit number on the serial number to register it your printer. Neither of the numbers are invalid they are just used for specific purposes. The 10 digit number is used to check your warranty status once you're registered at HP. Hope this helps you.
"I'm not speaking in the name of any company or whatsover. I am only speaking for myself."

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Any Invalid Serial Number Installation Issue With PSE 12 - PE 12 Windows or Mac ?

http://forums.adobe.com/message/5711110#5711110
Today I went from Photoshop Elements 12 and Premiere Elements 12 tryouts to the purchased boxed versions that came with two installation discs. One of the discs was for Photoshop Elements 12 and Premiere Elements 12 Windows and the other for these versions on Mac.
On Windows 7 Professional SP1 64 bit desktop computer, I was hit with Invalid Serial Number for the installation of Photoshop Elements 12 which I did first. Tried 4X, double and triple checking to make sure this was not "user error". It was not. On the 5th try, the purchased serial number was accepted and the installation went to a successful completion.
Tonight a friend alerted me to reports of similar happening for a lot of Photoshop Elements 12 Mac users. See the link posted at the top of my post.
At no time did I see this problem with Premiere Elements 12 installation from the same disc as for Photoshop Elements 12 installation.
Afterward, I installed these programs with the same installation disc on my laptop computer Windows 8 64 bit, I did not have any problems with either installation.
At this time, I do not know if this Invalid Serial Number is elusive to Photoshop Elements 12 or not.
If anyone is experiencing this problem with Premiere Elements, please let us know.
From the link above, it would appear that Adobe is working on the issue.
Thanks.
ATR

shikha
Thanks for the reply.
In my case, I had the network firewalls and anti-virus disabled when I did the installs of Photoshop Elements 12 and Premiere Elements 12 on Windows 7 64 bit as well as Windows 8 64 bit.
I was fortunate in that a 5th try of the serial number entry for the Photoshop Elements 12 install on Windows 7 64 bit was successful, so I did not have to do the computer restart and retry of the install with the purchased serial number. But, good to keep in mind, just in case.
It is ironic...last time around I got caught up in the Shared Technologies issues with Photoshop Elements 11 and Premiere Elements 11 on Windows 8 64 bit, not Windows 7 64 bit. But, in that case, I did find my way eventually to a successful install on Windows 8 64 bit. This time around it was Windows 7 64 bit where the glitch occurred, but, for me, only for Photoshop Elements 12.
But, could you clarify...are you generalizing that Photoshop Elements 12 Mac Invalid Serial Number is due to server issues and Invalid Serial Number encountered by Photoshop Elements 12 Windows is "online - due to some firewall or network issues"?
Just getting prepared for if and when more questions on Invalid Serial Number might pop up in this forum.
Thanks.
ATR

Invalid Serial Number when using Customization Wizard to install Acrobat 8

Hello. I'm trying to install Adobe Acrobat 8 Professional using the Customization Wizard to create a transform. The serial number is for the volume license product, and I put this number in the space provided in the Wizard. Whenever I remotely deploy the msi file and the user opens the program, I get the following error: "You have entered an invalid serial number. Please reinstall Adobe Acrobat 8 Professional and enter in a valid serial number when asked." The program then closes. This does not happen when I install from the CD.
Each of the workstations is a Gateway E-4500S running Windows XP SP2. Adobe Acrobat 7 Professional is uninstalled prior to installation of Acrobat 8, and Acrobat 8 exists alongside Adobe Reader 8.1.1. No other Adobe products are installed apart from Flash Player.
The following are the contents of the setup.ini file:
[Startup]
RequireOS=Windows 2000;Windows XP
RequireMSI=3.0
RequireIE=6.0.2600.0
CmdLine=/sall /rs
[Product]
msi=AcroPro.msi
Languages=1033;1031;1036
1033=English (United States)
1031=German (Germany)
1036=French (France)
CmdLine=TRANSFORMS="AcroPro.mst"
[Windows 2000]
PlatformID=2
MajorVersion=5
ServicePackMajor=4
[Windows XP]
PlatformID=2
MajorVersion=5
MinorVersion=1
ServicePackMajor=2
[MSI Updater]
Path=WindowsInstaller-KB893803-v2-x86.exe
I've tried editing the setup.ini file to indicate the full path to the mst file, to no avail. Pretty much at the end of my rope right now. Any suggestions? I'll be happy to provide further information.

Chris Benton - 4:40am Jan 29, 08 PST (#2 of 2)
Correct. The CD installation goes without a hitch. I'm using Attachmate WinInstall to try to deploy the software remotely. It worked fine for Adobe Reader 8.1.1, but it's been a bear for Acrobat 8. I'd be okay with a straight CD installation if it didn't involve fifty machines.

Acrobat 8 3D "invalid serial number" message

I'm getting the message, "You have entered an invalid serial number. Please reinstall Adobe Acrobat 8 professional and enter in a valid serial number when asked."
However, the fixes on the Adobe forums for this problem state that it occurs due to Creative Suite 3 (CS3) installations, but I haven't had the CS3 installed on this Windows XP SP2 machine.
I only have standalone InDesign CS3 installed, not the suite. I had the beta standalone IDCS3 installed, and uninstalled it before installing the shipping version.
I had the shipping version of FrameMaker 8 standalone installed. I uninstalled it before installing the beta Technical Communications Suite (TCS). I uninstalled it, restarted Windows XP SP2, then installed the shipping version of TCS, registered it, and authorized it.
With the exception of Acrobat 8 3D, the TCS applications run fine.
I've tried repairing the Acrobat 8 3D component of TCS, and also tried updating to 8.1.1, but no change in the message.
I've only found solutions for the invalid license error that relate to CS3, not TCS.
Before I uninstall TCS, which takes over an hour, and then run the CS3 cleanup script at level 2 - the Adobe knowledgebase recommendation, I'd like to know if this procedure has been successful for anyone who has had the problem, but hadn't installed CS3. I don't want to find out that running the CS3 cleanup script level 2 causes damage because the suite isn't and wasn't installed.
Has anyone done this?
Regards,
Peter Gold
KnowHow ProServices

]Sometimes it feels we're more like the coal-miners canaries... Tweet! Tweet! Cough! Cough! Arrrrrrrrgggggggghhhhhhhh!!! .....<G> Hi, Arnis: There is some perverse pleasure in stumbling into a near-lethal (or at least crazy-making) situation in beta testing, and solving it as well, for the benefit of others in the community of users we all belong to. If only the bug lists would honor these brave souls by naming the bug discovery after them, as well as identifying them with prosaic bug-database numbers<G>. Your solution was very helpful. Here are some notes that may be helpful to others. I'm also reporting this to the beta program. * Removing TCS with Add/Remove Programs didn't fix it. In addition, somehow, although TCS was removed from the application list in A/R, it seemed to be on my system, even after restarting the computer and Windows! I could launch some of the applications, but because it seemed so uncertain, I didn't want to stop at this point and pray nothing would go wrong later. * I ran Microsoft Install Repair Utility, which seemed not to do much. * I rebooted and reinstalled TCS, but had the same problem with Acrobat 3D, so I figured the cleaning wasn't complete. So I uninstalled it, then ran Microsoft Install Repair again, after which... * I copied a bunch of settings files and third-party scripts and plug-ins from Programs/Application Support/Adobe, and my User/Application Support/Adobe folders for the installed ID CS3, and also zipped the whole installation to preserve any information I might need to recover or information about where things need to go in the directory tree, before uninstalling InDesign CS3 and InCopy CS3. Then I ran the Adobe clean-up script level 2, which ran the Microsoft utility. Just to be "extra careful," I ran the Microsoft utility separately; This time it proposed to remove itself! Must be something to do with having nothing left to clean up? Removing it results in the Adobe cleanup script level 2 reporting that the utility isn't installed, needs to be, and quits. Circles within circles - confusing in its helpful way, or helpful in its confusing way. * I ran the Adobe CS3 Clean Up Script level 2, in the preview mode, to see what it planned to do. It proposed to remove InDesign and InCopy CS3 directories, so I removed them before proceeding. * Finally, ran the CS3 clean up script level 2 for real, rebooted, installed TCS, gave the serial number, and was back in business...almost. - Applications launched OK, including Acrobat 8 3D, but, attempting to save a FM document as PDF displayed an error that Distiller couldn't run because Acrobat 8 3D wasn't activated (even though the TCS activation was working for all apps in the suite). While I was doing another slow burn because this was a reprise of one of the problems that sent me on this Odyssey hours and days earlier, Lo! and Behold!, Distiller launched, then Acrobat opened to display the PDF. I'm guessing that Acrobat 8 wasn't *running* at the time I did Save As PDF, so the error was an error in detecting Acrobat. Man! * I was going to leave out the part where I mistakenly entered the beta-test serial number when launching the new TCS installation, which was accepted and worked up to the point that the validator closed the application! The only solution was to uninstall, run MS utility for good luck, pray, and reinstall, which was successful. I provided the correct serial number, and am back in business. This is pilot error, but it reveals a bug that should be fixed - the application should not give a green check mark (valid serial) indicator to a timed-out serial number. The serial should be invalid if it is invalid. Another bug is that the option to activate the suite by checking an application in the final screen should not provide check boxes for the three applications - the check boxes should be radio buttons. Checking multiple applications opens each checked application and prompts for validation. Very confusing!!! Hoping that this helps others stay out of trouble, or that this helps them find solutions. Regards, Peter Gold KnowHow ProServices

Invalid serial number during first install

Just wrapped off the seal on the OS X SL Server i just got.
But when i come to the part of the installation where I´m supposed to enter the serial that came in the box, i get the following message:
"Invalid serial number entered
Setup requires a valid serial number. The serial number has the format XSVR-106-x-xxx-xxx-xxx-xxx-xxx-xxx-x!
I´ve gone over the serial at least 20 times now, so I´m preeeetty sure it´s correct.
Anyone else experienced this? In that case, what did you do to solve it?
Best regards

What kind of server are you installing on?
I've seen reports that having 2 Ethernet connections active during this phase of the installation causing trouble with serial numbers.
Maybe you could disconnect one Ethernet cable and try again?
G. Discenza

Invalid serial number using Acrobat 8 CD

I am trying to install Acrobat 8 on a workstation I swapped out. Acrobat 8 was on the "old" workstation. I deactivated it from the help menu and Acrobat 8 reported that the license had been successfully released. Then I installed Acrobat 8 on the new workstation. I get an error message saying invalid serial number. I know I am using the right serial number. I think the problem is that I am using a different CD than the one that was originally used and I am guessing the serial number is somehow coded on the installation CD, so that it is the invalid serial number for that particular CD. However I have no idea where the first CD is anymore as other people use it besides me. Presumably I should be able to install Acrobat 8 from any media (I hope) as long as I have a valid and legal serial number. Is there any way to get past that error message for my situation?

There may well be many different installer CDs, depending upon if the Acrobat is an upgrade from a previous version, a new full version installer, or even one that came with another suite. You need to find the correct disk for the serial number you have. If you cannot find one, perhaps Adobe Customer Service can help you. Needless to say your company should not be playing fast and loose with installation disks that are worth big money.

Invalid Serial Number - 1 potential solution

Thought I would post this as I spent the afternoon trying to complete an install of PP CS4 and did not find this particular solution anywhere
Issue:
Invalid Serial Number error on install even though it's verified correct.
background
I had a trial version installed and had seen some issues that may have been related to trial to full so I decided to do an uninstall/reinstall with the full version
1st attempt at install got the error. Did the recommended Cleanup script & reboot. No Help.
2nd attempt saw a forum post about deleting the cache.db in {programFiles}\commonFile\adobe PCD\cache. No help
nth attempt...gave up and tried to install the trial version while waiting on a support request answer. Trial install failed as well with a Please insert install disk error. (failed as in could not continue.)
Which got me thinking about where I was installing from .
I'm installing this to my laptop which I can't connect to my work network (security policy) So I DL'd the files from the adobe store. I made a dvd of the install files with the following directory structure
>PP_CS4_Program
       > Adobe CS4
       > Adobe Encore CS4
       > Adobe OnLocation CS4
and then ran the install from {dvd}\PP_CS4_Program\Adobe CS4\setup.exe
and got the various install fails
I copied Adobe CS4 dir to c:, reran the install and it accepted my serial number first time.
Not sure why this was an issue...but it's a fix for anyone trying to install under the same set of circumstances.
FIX: Install from folder on hard drive
it's also possible that a dvd with
Adobe CS4
Adobe Encore CS4
Adobe OnLocation CS4
in the root of the dvd would work as well although I did not try that (not going to burn another dvd to find out)

Thank you for reporting.
The suggestion to install from the C:\ is quite common for many Adobe programs, even if one has the official installation DVD's. The second common method is to move the installation folder to the Desktop and install from there.
Used to, most Adobe programs could get around installation problems, by installing in Safe Mode. Now, it seems that most/many do not install in Safe Mode, regardless.
Hunt

Invalid serial number when upgrading to Aperture 2

I purchased aperture 2 upgrade version and I tried all afternoon to install it. There was no problem inputing the serial number that comes with the DVD. I didn't have my serial number for 1.5 so I opened Aperture 1.5 and look up the original serial number. It kept telling me that I have an invalid serial number for the original version. I can't install the upgrade. What do I do?

wayneker wrote:
[...] It kept telling me that I have an invalid serial number for the original version. I can't install the upgrade. What do I do?
Is your original version an educational one? What you have reported sounds like what happened to me.
There is no upgrade for the educational version. You must purchase a new 2.0 version. (You must read the small print at the bottom of the Aperture ad to find this out.) (it's as though it's a secret.)
Jerry

Remote installation - invalid serial number: could not retrieve serial numb

I am unable to use the remote setup admin assistant, and get a demand for a serial number, yet when I enter it, get the message-"invalid serial number: could not retrieve serial number". Unfortunately the tech support number for the Philippines does not work (get a recording saying that it is not yet working), and the Australian number calling long distance is constantly busy. I have wasted two days trying to set up the mini server for this enterprise and am amazed that there is no easy way to contact Apple for a solution.

Hi
Kind of obvious but which serial number are you using? Using the remote assistant requires the serial number of the MacMini itself. The first 8 letters. You'll find this serial number on the underside of the MacMini. Better still the box as it's easier to read. Although in the past it's not really been case sensitive I have found the last 2-3 years where keying in Caps where appropriate tends to be more successful. I have had a colleague report problems unless the whole of the Serial Number was used.
Apologies if you've already tried this.
Tony

Cannot complete wireless setup for Officejet 4500 G510n using HP Installer

Hi,
I hope someone can help me with this problem.
I bought an Officejet 4500 G510n and all was working fine on my old MacBook laptop. I have recently switched to a MacBook Air running OS X 10.8 and I can no longer connect wirelessly to this printer.
I have tried the following:
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- disconnecting USB cable to printer.
- downloading and installing the latest software drivers for OS X 10.8
- reconnect USB cable to printer to start printer setup.
The problem arrises when I am performing the set-up task:
- Screen shows invalid network details and gives me no option to continue.... only to go back to the previous page. I am stuck with no options at the moment.
Attached is the screen-shot of what I'm seeing.
Any help would be very grateful.
John

From what you describe, you are using a USB cable but the information displayed there is for wireless. What you would want to do is install the printer using the USB cable and selecting USB installation, then use the software to complete the USB to Wireless conversion.
Either this, or you can set up the printer on your wireless network using the wireless setup wizard and then install using Networked - Wireless as the installation type.
Happy Holidays!

Invalid serial number and product name in g50

I just buy my laptop this last december and in bios it says that i had an invalid serial number and product name
what should i do to make it valid?
my friend said that it has an effect in chipsets and it bluescreened 4 times when win7 is the installed os and twice in win8.1
how to fix this?
Thanks in Advance

hi joedcomandante,
Welcome to the Lenovo Forums.
Just to verify, did you get the Invalid Serial Number and Product Name issue out of the box or you got this after you sent the unit for service?
Usually, when the motherboard is replaced, the Serial Number and Product Name is flashed into the BIOS and the EC (Embedded Controller) is updated. If you got the issue after sending the unit for service, I recommend you contact lenovo and report your findings as these information needs to be reflashed into the system.
As for the BSOD, were you able to get the exact error code?
Bug Check Code Reference
Regards
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Invalid Serial Number for Photoshop CS6

We tried to download the software with the serial number, however fail. It prompts the following error message
“Invalid Serial Number” Please re-enter a valid serial number.
Please advise us a solution.

Where did you buy it? Where did you download it from?
How many digits are in the serial number you are trying to use?
You should know that you are NOT addressing Adobe here in these user-to-user forums,

Acrobat XI Invalid Serial Number After Failed Install

Hello,
We currently have Adobe Acrobat XI on an enterprise license. I went to install this on 3 of our Windows 7 tablets. Prior to my attempt, I removed Adobe Reader XI which is what I always do. After that I started the installer on the machine and entered the key just fine. All 3 tablets got stuck around 96-97% and failed with an error 1935. I then followed the instructions located here:
https://helpx.adobe.com/acrobat/kb/error-1935-install-acrobat-reader.html
Following a reboot, I tried to install again and now I am receiving the "Invalid Serial Number" error when trying to click "Next" on the installer. It won't even let me choose install trial and go. The next button does nothing when selecting trial. I tried running the offical Adobe Acrobat Cleaner and the Adobe CS6 cleaner (since Acrobat XI is part of CS6 technically). Both programs found items to delete but following a reboot I'm still receiving the same error. I also have other XI enterprise serials available and none of them work. I have a feeling something happened on the tablets that is causing the installer to think it's the wrong version or type for those serial numbers.
Any assistance is greatly appreciated.

Hi Rosa,
I would like to check the issue at your end.
Can you please provide me the contact details at [email protected] so that we can discuss this on call.
Regards,
Rave

Invalid serial number error message when installing Acrobat 7

I have my original software CD and serial number but understand that I need to use the downloaded program because Adobe no longer supports the activation code required for installing from the disc. I was under the impression that I was to use the original serial number. This is what I used when reinstalling my CS2 Photoshop in the same circumstances.
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no, use the serial number listed on the page where you downloaded acrobat 7, not your acrobat serial number

I have the appropriate Adobe Acrobat 9 Standard software and a valid SN for that software; however, am getting an "Invalid Serial Number" error on installation...please help

I have the appropriate Adobe Acrobat 9 Standard software and a valid SN for that software; however, am getting an "Invalid Serial Number" error on installation...please help

Hi James ,
Make sure you are entering the correct serial number.Try it once again and check.
If it fails please get in touch with Adobe Support.Here is the link for the same.
https://helpx.adobe.com/adobe-connect/kb/connect-chat-support.html
Regards
Sukrit Dhingra

Officejet 4500 G510n-z reports invalid serial number

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