Invalid Serial Number - 1 potential solution

Thought I would post this as I spent the afternoon trying to complete an install of PP CS4 and did not find this particular solution anywhere
Issue:
Invalid Serial Number error on install even though it's verified correct.
background
I had a trial version installed and had seen some issues that may have been related to trial to full so I decided to do an uninstall/reinstall with the full version
1st attempt at install got the error. Did the recommended Cleanup script & reboot. No Help.
2nd attempt saw a forum post about deleting the cache.db in {programFiles}\commonFile\adobe PCD\cache. No help
nth attempt...gave up and tried to install the trial version while waiting on a support request answer. Trial install failed as well with a Please insert install disk error. (failed as in could not continue.)
Which got me thinking about where I was installing from .
I'm installing this to my laptop which I can't connect to my work network (security policy) So I DL'd the files from the adobe store. I made a dvd of the install files with the following directory structure
>PP_CS4_Program
       > Adobe CS4
       > Adobe Encore CS4
       > Adobe OnLocation CS4
and then ran the install from {dvd}\PP_CS4_Program\Adobe CS4\setup.exe
and got the various install fails
I copied Adobe CS4 dir to c:, reran the install and it accepted my serial number first time.
Not sure why this was an issue...but it's a fix for anyone trying to install under the same set of circumstances.
FIX: Install from folder on hard drive
it's also possible that a dvd with
Adobe CS4
Adobe Encore CS4
Adobe OnLocation CS4
in the root of the dvd would work as well although I did not try that (not going to burn another dvd to find out)

Thank you for reporting.
The suggestion to install from the C:\ is quite common for many Adobe programs, even if one has the official installation DVD's. The second common method is to move the installation folder to the Desktop and install from there.
Used to, most Adobe programs could get around installation problems, by installing in Safe Mode. Now, it seems that most/many do not install in Safe Mode, regardless.
Hunt

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I've only had similar happen once, when I upgraded AI over about 3-4 versions. My S/N was from the first PC release, and the internal database in the upgrade did not recognize the format, or the S/N. In that case, a 5 min. call to C/S resulted in a number to enter from Adobe, and then it took my S/N fine.
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I wonder if this is related to the previous version issue with Acrobat 8 that displayed the same or similar error?
Here is the text from a very old document for Acrobat 8 KB if you want to try it but I don't know if it will work
Error: "You have entered an invalid serial number..." when you try to launch Acrobat 8 Standard on a Dell computer
Issue
When you try to launch Adobe Acrobat 8 Standard on a Dell computer, the program returns the error message, "You have entered an invalid serial number. Please re-install Adobe Acrobat 8 Standard and enter a valid serial number when asked."
Solution
Check the alm_config_files folder for a duplicate AdobeConfig.xml file.
Navigate to the following folder:
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\alm_config_files
The following two files should appear in this folder:
AdobeConfig.xml
AdobeConfig.xml.aiwbf
Delete the AdobeConfig.xml file.
Rename the AdobeConfig.xml.aiwbf to AdobeConfig.xml by deleting the "aiwbf" suffix.
Launch Acrobat 8 Standard.
Additional Information
On some Dell computers, a duplicate AdobeConfig.xml file is created when Acrobat 8 Standard is installed. The AdobeConfig.xml file without the "aiwbf" suffix is written for a volume-license version. The correct AdobeConfig.xml file is given the suffix. When a retail version of Acrobat tries to read the volume-license AdobeConfig.xml file, Acrobat returns the error.

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When I was write down serial number which I found on Adobe Certifikate printed from "Obtain License Certificates" site
(https://licensing2.adobe.com/sap%28bD1lbiZjPTAwMw==%29/bc/bsp/sap/zavlreports/certificate. htm)
Sistem give me an error "Invalid serial number" as you can see on the picture, below.
I was ask for the solution MEDIJA d.o.o. from which I was buy this set, but they haven't give me a solution.
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*** Post edited by Admin ****

Hi ivank25654647,
I have checked the serial number you have provided and it looks like a Volume Serial number to me. There are mainly two reasons why this error might pop up :
1) You are using the installer for a Retail product and using the volume serial number as that combination do not work.
2) You have a stand alone installer for Acrobat and not a suite installer.
I would request you to kindly navigate back to the licensing website and go to Licenses>Downloads and search for the download link for the Creative Suite 5 and then download Acrobat again. This should resolve the concern that you have.
Cheers,
Kartikay Sharma

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Si precisases de qué lugar de Adobe o de otro sitio has descargado....
Si indicases el nombre del archivo descargado,....
Respecto a la instalación, repito la lección de ruta es un paso, que puede pasarse por alto, aunque no sé si la instalación convencional reconoce una red entre varios equipos.
No hay ningun mensaje que indique que descargas una versión u otra, tampoco hay o sale ningun mensaje cuando instalas un programa en chino, eso si, al introducir el no. de serie (que no es el adquirido para la versión en chino) te dice que no es válido y punto. No más explicaciones.
Asi que por favor explicanos lo preguntado al rincipio, o vuleve a descargar la versión correcta, en el idioma correcto y desde un lugar oficial de Adobe.
Creo que Adobe te puede facilitar esa descarga a traves de la web "Licensing" con unas claves que te facilitarán si logras ponerte en contacto directo con ellos en tu país, (que tampoco sabemos cúal es). Suerte.

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I wonder if this is related to the previous version issue with Acrobat 8 that displayed the same or similar error?
Here is the text from a very old document for Acrobat 8 KB if you want to try it but I don't know if it will work
Error: "You have entered an invalid serial number..." when you try to launch Acrobat 8 Standard on a Dell computer
Issue
When you try to launch Adobe Acrobat 8 Standard on a Dell computer, the program returns the error message, "You have entered an invalid serial number. Please re-install Adobe Acrobat 8 Standard and enter a valid serial number when asked."
Solution
Check the alm_config_files folder for a duplicate AdobeConfig.xml file.
Navigate to the following folder:
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\alm_config_files
The following two files should appear in this folder:
AdobeConfig.xml
AdobeConfig.xml.aiwbf
Delete the AdobeConfig.xml file.
Rename the AdobeConfig.xml.aiwbf to AdobeConfig.xml by deleting the "aiwbf" suffix.
Launch Acrobat 8 Standard.
Additional Information
On some Dell computers, a duplicate AdobeConfig.xml file is created when Acrobat 8 Standard is installed. The AdobeConfig.xml file without the "aiwbf" suffix is written for a volume-license version. The correct AdobeConfig.xml file is given the suffix. When a retail version of Acrobat tries to read the volume-license AdobeConfig.xml file, Acrobat returns the error.

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Thank you guys for the quick answer! Muche appreciated
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Microsoft (R) ASP.NET RegIIS version 4.0.30319.33440Administration utility to install and uninstall ASP.NET on the local machine.Copyright (C) Microsoft Corporation. All rights reserved.Start installing ASP.NET (4.0.30319.33440).This option is not supported on this version of the operating system. Administrators should instead install/uninstall ASP.NET 4.5 with IIS8 using the "Turn Windows Features On/Off" dialog, the Server Manager management tool, or the dism.exe command line tool. For more details please see http://go.microsoft.com/fwlink/?LinkID=216771.Finished installing ASP.NET (4.0.30319.33440).
http://social.technet.microsoft.com/wiki/contents/articles/14582.sharepoint-2013-install-prerequisites-offline-or-manually-on-windows-server-2012-a-comprehensive-guide.aspx
> is not for 2012 R2.
For the automated install script (http://gallery.technet.microsoft.com/office/DownloadInstall-SharePoint-e6df9eb8) Craig mentions that the script are not yet compatible
"SharePoint 2013 SP1 and Windows Server 2012 R2 support coming soon
I will be updating this script with support for SharePoint 2013 Service Pack 1 installations along with support for Windows Server 2012 R2 in the near future. Thank you to everyone for the interest in my scripts - it is much appreciated! "

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hi joedcomandante,
Welcome to the Lenovo Forums.
Just to verify, did you get the Invalid Serial Number and Product Name issue out of the box or you got this after you sent the unit for service?
Usually, when the motherboard is replaced, the Serial Number and Product Name is flashed into the BIOS and the EC (Embedded Controller) is updated. If you got the issue after sending the unit for service, I recommend you contact lenovo and report your findings as these information needs to be reflashed into the system.
As for the BSOD, were you able to get the exact error code?
Bug Check Code Reference
Regards
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Invalid Serial Number - 1 potential solution

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