Officejet 8600 Wireless problems

I purchased an Officejet Pro 8600. Had some problems setting up the wireless connection but got it to work after almost one day. it worked for a week and then has topped working. I am using an ipad and a macbook air on the network. It doesnt print or scan wirelessly anymore. Have wasted days trying to fix it together with HP support on the phone. Reinstalled everything and rest everything but to no avail. I took it to HP service center and it worked on their router. I tried to use it with my time capsule and my airport express but it did not work on either of them. Tried a fixe IP as well but didn't work. Tried t print using wireless direct from my Macbook Air but my computer doe snot connect to the wireless direct. I am fed up. Wasted a lot of money on something I hoped would work. Tired of calling HP support and taking the printer to the service center. What should I do? Why won't it work anymore? Why did it work at HP's service center? Please help!

Honestly, it sounds like you may need to get a new router. It sounds like your router is causing all of your issues.
However, if you would like me to try and troubleshoot the issue for you, I can. What version of OS X are you using?
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Officejet 4500 Wireless Problems

Printer will not print documents. It is clearly turned on, but the computer says it iis powered off. How do I fix this issue?

Hello mjpHP,
I understand you have switched internet providers and are having an issue connecting your Officejet 4500 to your network. I would like to help you.
Could you please respond with:
Which model of 4500 you have:
HP Officejet 4500 All-in-One Printer - G510g
HP Officejet 4500 Desktop All-in-One Printer - G510a
HP Officejet 4500 Wireless All-in-One Printer - G510n
Also, the password will be case-sensitive when you are inputting it.
Hope to hear from you soon!
Thanks,
R a i n b o w 7000I work on behalf of HP
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Officejet 6500 Wireless Problems

Like everyone else I would receive on a whim that error message that solution center could not find the printer. So I would delete all the Hp printers under devices and printers and then go to start->hp->-officejet...->add device and go through the process of adding the device. I guess there was a limit to how many times I could do it because I started to get the page asking me if the wireless printer was on the network and when I manually typed the IP address it still didn't find it. So I have uninstalled, reset the router, rebooted, double clicked that l3 uninstall a bunch of times, checked my router settings checked my printer settings on the printer itself and via internet page and still no joy. I have also reset the printer to factory defaults. I have downloaded hp scan doctor and it can test, print scan all day long but when i run oj6500ve709_full_14.exe I can't install the printer.
So even though I have had the problem of solution center not wanting to work I thought maybe its something I done recently. I recently changed my router settings to wpa2 and enabled mac authroization. Could it be that HP doesn't like that? Should I have setup an adhoc vs infrastructure for communications mode????? Also to add, the oj6500ve709_full_14.exe doesnt see the printer even when its plugged in via USB. I did notice a faster install when I disabled Norton firewall but no joy otherwise.
Some help would be greatly appreciated as I am in college and have to do alot of write outs and then submit then online and my teacher is starting to get upset with my horrible cellphone pictures vs the scanned pdf I used to be able to do.
Thanks!

Oh I forgot to add that my OS is Win7 64 bit

HP 8600 wireless problem

My printer is showing as connected to the network and my computer is connected but they won't talk to each other. It was working but suddenly stopped. I have deleted and restarted the printer, removed and added from the imac. It does worked when wired. Any suggestions would be great. Thanks

Easy stiff first. Power off printer and router. Power on router wait 3 mins. Power on printer and verify it connects to your router. Now try.
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Officejet 8600 Wireless

An error has occured in the script on this page
Line: 2107
Code: 1
Error: Unspecified error
Code: 1
URL: res//ieframe.dll//preview.js
When attempting to print emails, this message pops up. Can print from MS Word just fine. Attempted all the fixes entered on the Internet (without going back to IE8) and nothing corrects issue. Any workible suggestions

untill the proper drivers are avilable to support the IE newer versions problem will still persists degrade back to IE 8 & enjoy printing & try updating the drivers of your printer to latest version try with the current IE for dirvers go to www.support.hp.com & enter your product name & select the correct printer select the operating syster & download full feature softer & install the software & check before installing uninstall the older software of the printer
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EPrint Apps, printing Preferences on an HP Officejet Pro 8600 wireless prntr

I have a fabulous HP Officejet 8600 series wireless printer that is connected to my home network. It works beautifully and efficiently! So far, I've had no issues or problems with it, except for one little tweak that I would prefer to adjust if it is at all possible. Can I set the print preferences so that when my Apps are printed (either as a scheduled app, or printed directly from the screen on the printer itself) so that they will print on BOTH SIDES OF THE PAPER??? And/or in DRAFT setting, with print on both sides, and with multiple pages per sheet?? I like to use these settings as often as possible to save on paper and ink and the like. I usually only use the optimal print preferences when its time to produce an essay for school or a flyer or something like that. If anyone can assist me, I would really appreciate it!! And... I hope that my question makes sense ;D!!! Thank you!! Jenni

Hi Jenni welcome to the forum
As I was checking on the properties and cannot find a way to accomplish this. I will do more research and reach out to some peers if I find someway to do this, if I find a way, I will let you know right away. Jenni this will be a good suggestion to make and comming from a from a valued customer HP will put a lot of weight on it. If at any time you need or want to to get the latest information on the latest news in regards Eprint visit Eprint News.
Hope this answer your question;
RobertoR.
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OfficeJet 8600, offline wireless connection lost;

i have an officejet 8600 that ive been having about a year its connected to my pc wirelessly, i am running windows 7 on pc, every so often my pc will say that my printer is offline but the printer says it is still connected to the network i have printed the Network Configuration Page from the printer and everything is the same as before...IP Address same...I read some answers to previous questions that said to go into advanced settings and change the IP Settings from Automatic to Manual...I've done that with no result....I have also restarted Router, Printer, and PC....I have even disconnected power to all 3 and then reconnected with same problem....can someone please help me....
Thanks
Jami

Let's set a static IP address in this manner for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS. You can choose another external DNS if you wish.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
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I am employed by HP

Unable to Wireless Print to OfficeJet 8600 Pro with Mac OSX 10.5.8

I am running MacBook Pro with OSX 10.5.8 and I am unable to print wirelessly to my new OfficeJet 8600 Pro.
I can setup the printer just fine, but when I send a job to print, it just sits in the queu and does nothing after "processing" the pages, etc.
I've tried a few different setup installers, including this one.
It's a slightly older mac (2.3 GHz Intel Core 2 Duo) running OSX 10.5.8.
Any advice?
Thanks

Hello dpipitone,
Welcome to the HP Support Forums! I understand you are having some problems printing and scanning wirelessly on your HP OfficeJet Pro 8600 with your Mac running 10.5.8. When you installed the software and drivers for your 8600, did it tell you it was successful and print a test page? Also can you let me know the Exact model of 8600 you are using?
I would like you to follow the troubleshooting steps listed here: Print Jobs are Stuck in the Print Queue, once on this page please select your Mac OS X, and continue from there.
Let me know if this was successful, I will watch for your reply.
Thank you,
HevnLgh
I work on behalf of HP
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OfficeJet Pro 8600 wireless network wizard only allows 25 characters of 26 character WEP encryption

HP OfficeJet Pro 8600
OS = Windows Vista
Router = Linksys Wireless G 2.4 Ghz
I am replacing wireless 8500 home network printer with a new 8600 wireless printer
When using the 8600 wireless setup wizard I cannot get any further than attempting to enter my Router's 26 character encryption code because it only allows 25 characters to be entered. I seem to recall having the same setup problem with the 8500 three years ago, but I do not recall what the solution was.

HP Total Care reply was that new all-in-one printers now support 25 characters. Router tech support says the router's wireless security settings can be changed into a 10 digit key. For an out of warrantee router like mine I would have to access it by using its internet address and user password which is long forgotten and fails me from accessing. So, I am considering upgrading to a newer 5 Ghz router and will use a smaller WPA2 key.

Windows 8.1 incompatability with Officejet Pro 8600 wireless printer

HP pavillion g-7 laptop running Windows 8.1. Trying to wirelessly print to HP Officejet Pro 8600. Spent and hour and a half with Al uninstalling, reinstalling updated driver (3/9/14). Also ran scan doctor from HP. Multiple resets, restarts and yada.......At the end he thanked me for my time and told me to complain to Microsoft because 8.1 would not communicate with the printer properly. Does anyone know of a fix for this? Thanks in advance.

Hello sanpanchobob,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I saw your post about the issues you are having with your Officejet 8600 and Windows 8.1. Although I noticed you have done the majority of troubleshooting, I would like to recommend a Level 3 or Level 4 uninstall and then an install. See below for the details.
The OJ 8600 is compatible with Windows 8.1: Windows Compatibility Center
1. Type %temp% in the run field and click OK.
2. Look for, and open the folder starting with 7z (Example: 7zS2356) (if there is more than one 7z folder, try the most recent one)
3. Open folder Util
4. Open folder CCC
5. Run the uninstall_ L4.bat for a non-HP PC or run the Uninstall_L3.bat for a HP PC (important)
6. When the uninstall has completed restart the computer
7. Install the printer: HP Printer Install Wizard for Windows
I hope this helps!
Take care,
R a i n b o w 7000I work on behalf of HP
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Officejet Pro 8600 Wireless Setup -Printing shows in Queue and then disappears. Not Printing

I just received the Officejet Pro 8600 as a gift and loaded the set up software and it on my wireless network. When I try to print an email or a coupon, the command goes to the printer and shows in the queue. Then after several seconds, the printing queue (job) disappears without printing the document. Does this command go through the HP ePrint function or the Network Officejet Pro 8600? It shows the HP ePrint as being on USB.
I've run all of the diagnostics, downloaded all of the new software, firmware and updates. I've spend many hours trying to get the printer to print.
Thank you for any help you can provide.
This question was solved.
View Solution.

Hi @bksechols
Welcome to the HP Support Forums. I understand that when you send a print job to your Officejet 8600 printer that it goes to the print queue and then disappears without the print job printing.
To better assist you, would you please provide some additional information?
How is the printer connected (USB cable, ethernet, or wireless)?
What operating system are you using?
Are all print jobs failing? If yes and you are using a Windows operating system, please Try the HP Print and Scan Doctor for Windows. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues.
When you send a print job are emailing the printer’s ePrint email address? If so please review The HP ePrint Print Job Did Not Print If you are sending the print job by using the print command, please review the Print Jobs from Your HP Printer are Stuck in the Print Queue document.
I look forward to hearing from you.
Regards,
Happytohelp01
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HP Officejet Pro 8600 Wireless - Where are the printing shortcuts?????

HP Officejet Pro 8600 Wireless Printer
Windows 7
Where are the printing shortcuts?????
I just replaced a canon printer that died that had the concept of PROFILES, so that I could setup a PROFILE for each type of printing, i.e. 4X6 photos/documents/5X7 photos. So it was easy for our family to print, they would pick each setting.
Now with latest driver for 8600 there are NO way to save a set of settings for a printer. I have seen some old discussions on this but I just can't believe HP doesn't have this type of functionality in their drivers. I don't need the ePrint and all the other bogus stuff installed with the 8600 driver, but I DO NEED the ability to save different sets of printing options so I don't have to remember, borderless or not, landscape or not, etc and keep wasting photo paper/ink/regular paper with incorrect options.
Here is another posting with similar points -> Customers are NOT getting full print functionality. We don't care about the extra software, it is minimal. Full functionality includes the ability to create profiles for different printing situations so that the user can easily choose that profile (and therefore all the myriad settings for that profile). What HP has done is give us ONE profile, essentially, and every time you want to do something different, you have to change that ONE profile. How is that helping?
As I said, if I want to switch from a normal printing job (e-mail, web page, etc.) which uses my ONE setting, and then want to print a 4x6 photo, I have to remember to change at least 6 different settings. With the shortcut, I would select my "borderless photo" shortcut, and it would automatically switch paper trays, size, color, quality, you name it. Now you force me to change that each and every time.
If someone can explain why this is considered full functionality I would be extremely grateful.

Hello,
I am sorry you are having trouble with your print experience.
I am going to make some assumptions here, which could be wrong in your case, but might help others. Since you mention printing from Windows7 and ePrint in the same thread, can I assume you are trying to print using the HP ePrint driver for windows (www.hp.com/go/eprintsoftware) ? The ePrint driver also comes preinstalled on all HP laptops and pcs now, so maybe you made a recent pc purchase and therefore have the ePrint driver installed?
The goal of the ePrint windows driver currently has a lot less to do with providing the hundreds of print features and settings that the full featured, product specific print drivers provide. The goal is to enable customers to be able to print to any recent or new HP printer through a number of different connection paths from a single installed print driver / print queue. Once the ePrint driver is installed, printing with that driver will dynamically find direct network printers, cloud enabled printers, public print locations, direct wireless printers, etc., and create the correct print format depending on the print path taken. If the printer is ePrint cloud enabled and has a good internet connection, the printer and the pc do not have to be in the same location. For example, you can print from home to your printer at work. You can send photos of the kids to your mom's printer in another state, etc. The ePrint solution is also good for the traveling worker who just wants to send the occasional print job to the nearest network or wireless direct printer without having to find and install another print driver for each new printer. One driver, one queue and you can print to any recent or new HP printer.
The ePrint driver has a few important print settings that customers may want to use (copies, duplex, grayscale, etc). More may be added over time depending on demand.
BTW, because the ePrint driver does not have a ton of print settings to handle, the rendering of print jobs is as simple and efficient as possible and should not bog down your pc.
If you want all the bells and whistles in the print driver experience and just want to print to a single printer you can download and install the product specific print driver from hp.com
I hope that helps out a few people who may be wondering what the purpose of ePrint is!!
Good luck.
I am an HP employee, but these are my own thoughts and suggestions

Problem with HP Officejet 6500 Wireless All-in-One Printer - E709n

I have a HP Officejet 6500 Wireless All-in-One Printer - E709n that keeps going off-line all the time.
How do I fix this problem?

What operating system? If Win 7 64-bit, try this: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&softwareitem=mp-89191-1
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I am employed by HP

Officejet Pro 8600 wireless communication has been disabled

"wireless communication has been disabled"---- on my office jet pro 8600. It says this on my printer screen. Please contact system admin. I can not wireless print from my laptop. I have to be plugged in by Ethernet to do it. Please help me set up my wireless feature. I have called twice and they told me its my computer. I'm running windows 7 and i just restored it to factory settings and have done all the necessary update and still same thing is stated. "wireless communication has been disabled" its on the printer screen when i try to connect. This printer is 3 weeks old. I was able to print one document using wireless function. Than next day i get the error message "wireless communication has been disabled"

Hello @ckilburg , welcome to the community
I read about the troubles you are having with setting up your Officejet 8600 on your wireless network, and I have some ideas that may help you.
1. Restore the Network Defaults (On the printer select Setup, Network Menu, Restore Network Defaults, Yes, Restart the printer).
2. Run the Wireless Setup Wizard from the front of the printer again from the same Network Menu.
3. Once the printer is connected back to the network, assign a static IP to stabilize the wireless communication. This guide has the instructions on how to do that: Printer Does Not Maintain Wireless Connection
Good luck
R a i n b o w 7000I work on behalf of HP
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Computer: DELL Inspiron Mini 10 Printer: HP Officejet 4500 Wireless. Wireless printing problem

I am able to print through direct USB connection, but even though my wireless connection is working fine I have not succeeded printing in wireless mode. My computer uses Windows XP. I have another computer Sony Vaio with Windows 7 which cam print to this same printer in wireless mode. Any suggestions?

Hi urrut,
Here is a link to a post with directions on how to set up your Officejet 4500 wireless printer through wireless.
You will have to follow the thread as there are currently 22 posts but I think you will find the info helpful in getting yours set up through wireless.
Let us know if this helps.
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Officejet 8600 Wireless problems

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