Officejet pro 8600 Will no print or scan?!?!? HELP!

ok so it worked fine at one point now my officejet pro 8600 has stopped scanning to my computer i have a windows 7 and it has stopped printing from my coputer now. please help?? i can not get no work done!!

Hi Katie_Ann, sorry to hear that you are having issue with scanning and printing. I do have a document and a very valuable tip that I would like to share with you. First thing I would like try is, if you have the printer power cable connected to a Power Bar/Strip, please remove it and plug the power cable directly to a wall outlet. HP printers already have a built in surge protector and if you have it connected to a Bar/Strip, the printer will NOT get all the power it needs to function properly and this will cause communication issues as well as false errors on the printer screen. Here is the document that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. Once you have the Power cable connected to the wall outlet, if you still have issues with printing and scanning, please download the HP Print and Scan Doctor. This tool will do a scan of your computer and printer and whatever the issue, the Print and Scan Doctor will fix it automatically for you.
If you have any other questions, please feel free to write back.
Thank you.
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Officejet Pro 8600 will not print multiple copies

When I first set up my HP Officejet Pro 8600 I could print multiple copies. Not sure when, how, or why but I can no longer print more than one copy of any document at a time regardless if it is one page or 100 pages. I tried to update the drivers but the update failed as it said it could not uninstall the printer. When I did the error reporting it said there was no solution.
My OS is Window XP Home
The printer is connected via network.
I print mainly from MS Word 2010 and Adobe PDF files and I have the same issue from either program.
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Since the drivers and software refuses to update automatically, force it to. Uninstall all of the printer software and install it back using a fresh download. That will ensure that you have the latest driver and software for the printer installed and eliminate the need for updates for a while. I'll link them below. If that doesn't fix the problem with multiple documents not printing, try using an alternate driver for the printer. I'll link those instructions below. Let me know what happens.
HP Officejet Pro Full Feature Software and Driver
How to Assign Alternate Print Drivers in Different Versions of Windows
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Officejet pro 8600 will not print card stock

I just purchased the Officejet Pro 8600 and cannot print card stock. I read another HP troubleshooting page and tried to run 100 copies of blank paper through to "calibrate" the printer as suggested by HP technical support. There was a suggestion to disconnect the tray 2 paper tray but I also don't a tray 2. Any suggestions? I print card stock regularly.

Hi breannemk,
Welcome to the HP Support Forums! I understand you are not able to print card stock on your HP OfficeJet 8600, can you please let me know the Exact model of 8600 you are using as well as the Operating system you are running. Do you get error messages when you try to print them, if yes, please let me know the error messages you run into?
Please reply back with the requested information so we can begin troubleshooting.
Thank you,
HevnLgh
I work on behalf of HP
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HP OfficeJet Pro 8600 Will Not Print Wirelessly

Hi. I have read other threads on this forum with suggested fixes from HP employees and tried them. I have run the tool which found no errors. My firewall is off. I have installed the latest Adobe and uninstalled then reinstalled the printer software. I have followed instructions in book re: turning off computer, router, printer, etc. I can see the IP address for the printer in IE.
Still, this brand new printer will not print wirelessly or otherwise from my hp laptop. VERY frustrating. I have spent hours trying work arounds for a brand new computer. I would greatly appreciate a response regarding how to resolve this problem. Thank you.

I have seen cases where a troubled install went through flawlessly after the computer was reimaged. That may be an option to consider.
I did want to make sure that you had the most current firmware version and it looks like you do.
Before a reimage, you could uninstall Officejet Pro 8600 programs (if there are any) and download and install the drivers for your printer from hp.com. Click here for the HP Officejet Pro Full Feature Software and Driver. By doing this, you would have the most up-to-date drivers. Sometimes a download will work where a disk does not. It you do decide to reimage, I highly recommend the above download for the installation.
Let me know what happens.
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input ! ___________________________________ _____
Thank You,
Rich
Expert

New OfficeJet Pro 8600 will not print

I just got a new OfficeJet Pro 8600 a little over a week ago and have it setup on my wireless network. The first few days it worked fine, but as of yesterday I haven't been able to print anything. The computer says it's printing, but the printer isn't doing anything. I've checked my wireless status and it says that it's connected. How do I fix this or what do I do? Thanks!

Hi there, take a look a the suggestions given here. Work through them in the order presented and post back if you're still having issues http://www.hp.com/global/us/en/wireless/troubleshooting.html
All the best.
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If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
I am an HP employee.

Officejet Pro 8600 will NOT print on MAC OSX 10.7.5

I'm using Mac OSX 10.7.5
New Officejet Pro 8600 is set-up and wireless is connected with Bonjour. When printing the printer utility opens and shows me that the printer is connecting. For example: "Printing Microsoft Word - Document 1". Printing page is shown as "100% complete". However, nothing prints.
I am able to print the 'Print Self Test Page' but nothing else (ie. word documents). I have the printer setup on an HP Laptop and it is working just fine over the network.
I have tried every solution under the following link and nothing worked:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02205477

HI, I also had this same issue and finally worked out a solution.
Just to summarise: I had two Macbooks 10.7.4, iPhone, iPad, airport express and netgear evg2000 router. They all worked wirelessly one minute then stopped. I could wirelessly connect to the printer, print test pages, view the queue, view supplies but any print would appear in the queue as 100% complete or 1% or 12% but never actually print out.
I logged in to the embedded web server (ews) on the printer, went to network, advanced settings-bonjour and changed the Bonjour Highest Priority Service to '9100 printing' instead of 'LDP'. I then deleted the printer from the print function in system prefs, re added it and it worked. I had to turn the iPhone and iPad off and on and they worked.

HP Office Jet Pro 8600 will not print or scan on wireless network

After set up with windows 7 lap top all went well. Then after several months It would not print wirelessly. A tech pro said I needed a new modem did that but got same results. Messages pop up saying "cannot find printer" or "printer not availale" If I turn the printer off then back on most of the time it will print. If I do not turn the printer off then on - several hours later it will start printing. Also it will not scan. An icon says "scan to computer is currently not available" Any and all suggestioons would be greatly appreciated. Keep in mind I am not a computer wizzard. Thanks

You're going to have to access your routers admin pages and check the DHCP address range. This is the 'automatic' IP that it hands out to your devices. IP for your router are typically 192.168.1.2 thru .254. 192.168.1.1 is typically reserved for the router itself. Set the DHCP range to 192.168.1.100 thru .254. This now leaves static IP's 192.168.1.2 thru 192.168.1.99. Set the printer to something like 192.168.1.10.
Now change the wireless channel in the router to channel 1. Save settings. Now try.
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I worked for HP but now I'm retired!

My HP officejet pro 8600 will print but won't scan wirelessly

My officejet pro 8600 will print and scan with a usb connection. It will also PRINT when connected wirelessly but it doesn't SCAN wirelessly. Running OS X Yosimit 10.10.2. thanks John

Thanks John!
I'm still curious as well, do you get that same error regardless of initiating the scan from the printer or the software?
At this point, I will suggest that you try resetting your printing system (don't re-add the printer just yet) and then perform a verify/repair of your disk permissions. Once those complete, restart your Mac and then add the printer back to the queue.
Try scanning again via the HP software and then the Apple software. Please also ensure you try initiating the scan both from the printer as well as the software and let me know if there is any difference, thanks
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**MissTeriLynn**
I work on behalf of HP

HP OfficeJet Pro 8600 Premium - Unable to Enable Scan to Email

I was out the country for the past two weeks, and just returned to find that I can no longer scan to email (or the computer) from the printer. I have verified the email settings many times over, yet I continue to receive the message that "Connection failed -- Click "OK" to go back."
This worked just fine before I left on my trip, but now I can't get anything to scan. I have no issues printing over our network.
Any recommendations? Have been using an email account on our gmail for business account, but also tried switching to my personal .mac account.. Same results on both :/

Hey there
Try connecting to the network again by running the wireless setup wizard:
On the printer display:
Select the right arrow, select Setup, Network, Wireless Setup Wizard
The printer will search for networks in your area, select yours
Input your network/router (WEP/WPA) password and the printer will tell you when it's connected
Now try and run the firmware update again once the printer is connected to the network.
Your other option for updating firmware is via USB connection to your computer if you are running a Windows OS: HP Officejet Pro 8600 N911g_n Firmware
I hope that helps!
Enjoy your weekend
R a i n b o w 7000I work on behalf of HP
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My HP Officejet Pro 8600 can't print from my MacBook Air

Hi,
My HP Officejet Pro 8600 can't print from my MacBook Air. It keeps on showing "The printer is not connected", but the screen on the printer shows connected. I often reset the printer 'EVERY TIME" I want to use it. I also tried to turn off my laptop and printer several times before printing. If I'm lucky enough, it will work maybe for one or two prints. If no luck then I'll have to reset everything again. Sometimes I reset the printer, the printer will not show on my selection.
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Hello boojoo1tw,
Welcome to the HP Forums!
I understand you're unable to print most times with your Officejet 8600. How is this printer connected? Wireless or USB? What is your operating system on your Mac computer? Click here to find out.
If your printer is wireless, then I would recommend assigning a "Static IP Address" by following this HP document on Printer Does Not Maintain Wireless Connection.
Please post your results, as I will be looking forward to hearing from you.
I worked on behalf of HP.

HP Officejet Pro 8600 Plus "unspecified printer problem"

I just set up my HP Officejet Pro 8600 Plus e-All-in-One. The set-up seemed to go okay, but when I go to the "devices" tab for "HP Connected" it has a yellow yield sign and says that I have a problem with my printer. When I click on the yield sign symbol, the box says that "An unspecified problem was reported. Please check your printer." When I check the printer pannel, there are no problems reported. The machine seems to print okay, but I'd like to clear up this error that is shown. Any ideas?
Also, I've already done the restart and sign-off/sign-in stuff, so we can move on to second-order trouble shooting. Thanks.
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HELP!
I am having exactly the same problem. I am simply swapping out an existing Deskjet 3512 that worked perfectly at all levels, so i KNOW i dont have router/port/network issues. eprint was and is flawless. I just plugged it back in to check and it still works just fine with eprint.
Using my new Pro8600, I send emails to my eprint address and they seem to go...and then nothing. they just don't print.
I get the"Officejet Pro 8600 Plus "unspecified printer problem"" message but my front panel reports no issues.
I'm a step away from taking this back and buying an Epson.
My experience with their support has bee stellar at a commercial printer level.
This seems to be a very common problem and I just dont have hours to monkey around with something that should work out of the box.
any help will be appreciated.

How do i get the hp officejet pro 8600 premium to print from my ipad2 using airprint?

how do i get the hp officejet pro 8600 premium to print from my ipad2 using airprint? The iPad does not see the printer.

Hi RiverBirch,
What brand and model is your router?
First, connect your printer to your router.
1. From printer front panel, press Wireless>Wireless Settings>Wireless Setup Wizard and follow the onscreen instructions to successfully connect your printer with an IP address.
Secondly, connect your iPad to the same router.
1. Connect your iPad to the Internet and download the free HP ePrint Home & Biz app from the apps store.
2. Connect your iPad to the same network as the printer. Settings>Network.
3. Use the new HP Home & Biz app to print and scan photos or docs from your iPad!
Alternatively, you can also perform Airprint on the iPad thru the wireless network from the Photos menu in your iPad.
Please click the blue Kudos star in the post that helped you.

Does the HP OfficeJet Pro 8600 support e-print? I am running on Win 7 Pro 64 bit

Can you please tell me: does the HP OfficeJet Pro 8600 support e-print? I cannot seem to find or generate or figure out how to create an e-mail address for this printer. Thank you.
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Hello BoPeepLamb,
The OfficeJet 8600 Printer does support ePrint. You can access the printers email address by enabling Web Services from the main display on the printer. The icon is located on the top left corner of the screen and looks like piece of paper with circles behind it. Before you can enable Web Services you must make sure you have a valid internet connection first.
Once you have enabled Web Services, you should have a mobile printing sheet print with a printer code and link to http://www.eprintcenter.com where you can create an account and customize your printers email address.
If you have any other questions feel free to reply to this post and I will try to find an answer for you.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

Paper drawer on Officejet Pro 8600 will not close

The paper drawer on the printer will not close. It goes in approximately one inch and is blocked by something at that point even though I cannot see or feel anything strange.

Hi @connied46,
Welcome to the HP Forums!
I noticed that the paper drawer on Officejet Pro 8600 will not close. I am sorry to hear this, but happy to help!
Please see this post, Re: Officejet Pro 8600 Plus ...paper TRAY wont close all the way? By my colleague @Gemini02.
If the post does not help, please call our phone support at 800-474-6836 to get your printer serviced. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Best of luck!
RnRMusicMan
I work on behalf of HP
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Hp Officejet Pro 8600 Premium suddenly printed very slowly from PC

Hi, and thanks for any insights.
I have a client with an Officejet Pro 8600 Premium, and printing to this printer over USB has suddenly become very slow. The dedicated PC is XP with 2 GB of ram and only using 40 GB on a 200 GB drive. The printer has two trays, with tray1 dedicated to checks, and tray 2 for anything directed to plain paper. The printer is not connected to a network, but dedicatd to this PC. The PC is current with updates.
Checks print at the normal speed, and copying prints at reasonable speed, but whejn printed from the PC anything directed to tray 2 prints at a snail's pace . This is new behavior.
I have printed status pages and performed print head and allignment processes. Still, this behavior persists.
I looked i the event log and saw nothing that suggested an evident system issue. Windows update only shows Security Essentials updates for the duration during which the slowness started.
The PC is not acting strangly in any other way.
Any suggestion would be helpful.

Hi,
The information is very general, this applies for many HP printers:
Solution 1: Use a lower print quality setting
Solution: Check the print quality setting. Best and Maximum dpi provide the best quality but are slower than Normal or Draft. Draft provides the fastest print speed.
Cause: The print quality was set to a high setting. If this did not solve the issue, try the next solution.
Solution 2: Check the ink levels
Solution: Check the estimated ink levels in the ink cartridges. NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low on ink message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable.
CAUTION: Wait until you have a new ink cartridge available before removing the old ink cartridge. Do not leave the ink cartridge outside of the printer for an extended period of time. This can result in damage to both the printer and the ink cartridge.
For more information, see: Check the estimated ink levels
Cause: The ink cartridges might have insufficient ink. Printing with depleted cartridges slows the printer. If this did not solve the issue, try the next solution.
Solution 3: Contact HP support
Solution: Contact HP support for service. Go to: www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Cause: There was a problem with the printer.
Regards.
BH
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Officejet pro 8600 Will no print or scan?!?!? HELP!

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