Officejet Pro8600 Plus e-All-in-O​ne Printer "Paper to short to auto duplex"

Get same message every time and have to say ok to get it to print.  How do you fix this?

Hi RLyons,
Here is a link to a page that will help with this issue. It appears as though you need to update your firmware on your printer.
You can click here to go straight to the page to download the latest firmware that was release on 2-15-2012. You will need to select your operating system first and then click on firmware and download the latest version.
Let us know if this helps.
If I helped you at all it would be great if you clicked the blue kudos star!
If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

Similar Messages

  • HP Officejet 6500A Plus e-All-in-O​ne Printer - E710n

    I have set this up to print.  The instructions told me to get a RJ11 connector piece so that it will go into my gateway.  Do I first have to set this up through the eithernet and then do it wirelessly?  My Ipad does print from it but, when I get to work and try to print to it, it tells me that it is busy.  I have Windows XP.
    This is what is in the manuel:  A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on
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    This page explains how to set up your printer on a network.
    http://h10025.www1.hp.com/ewfrf/wc/document?docnam​e=c02430792&lc=en&cc=us&dlc=en&product=4083977
    This video shows how to set up ePrint once the install is complete.
    I am an HP employee.

  • Problems printing to HP officejet 6500A plus e-All-in-one printer e710n

    Hi,
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    I was able to resolve the problem.
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  • HP update HP Officejet 6500A Plus e-All-in-One Printer-E710n multi fails @ 96%Z

    HP Officejet 6500A Plus e-All-in-One Printer - E710n
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    HP is trying to update my HP Officejet 6500A Plus e-All-in-One Printer - E710n w/ "HPZSetup.exe & multi fails @ 96%
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    Next steps??  Thanks JLM_JR
    This question was solved.
    View Solution.

    No Problem. Is everything working now or this tool only removed the HP software? If so, then try downloading the full feature software to see if this fails or not here. Please choose your correct operating system; Either 32 bit or 64 bit. I will be looking forward to hearing from you.
    I worked on behalf of HP.

  • HP Officejet 6500A Plus e-All-in-One Printer - E710n wireless print and web app problem

    We have an HP Officejet 6500A Plus e-all-in-one Printer - E710n and run Windows 7 on our laptop.
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    I really am at a loss now. Diagnostics say it should work, but it doesn't. Help!

    Disable Bitdefender altogeher and try again.
    Also, see this: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02251103
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • IS HP OFFICEJET 6500A PLUS E-ALL-IN-ONE CN557A FULLY COMPATIBLE WITH MAC OS X 10.7.5

    IS HP OFFICEJET 6500A PLUS E-ALL-IN-ONE CN557A FULLY COMPATIBLE WITH MAC OS X 10.7.5?

    Anthoulla wrote:
    ... Do u have any suggestions....?
    Yes. These days I prefer Brother printers. They appear to have engineered their printers with AirPrint as well as OS X compatibility from the start, unlike certain others who appear to have included it as an afterthought.
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  • HP OfficeJet 6500A Plus e All in One Printer E710n-z

    I have the HP OfficeJet 6500A Plus E710n-z series for All-In-One Printer.  I lost my driver software disk together with the PC computer that had the  software driver installed in it.
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    Since you have 10.10, you will first need to install this: HP Printer Drivers v3.0 for OS X. With that installed, follow the steps to add a printer here: Installing Your HP Printer Driver and Software for Mac OS X.
    Cheers,
    JERENDS
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • Paper jams when being faxed on my HP Officejet Pro 8600 Plus e-All-in-O​ne Printer - N911g

    When I go to send a fax, the paper goes in until about half way then the right side begins to wrinkle the paper and jams up.  I have tried several things to fix it but no luck.

    Welcome to the forums HerkDia  ,
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    A 'Paper Jam' Error Displays on the HP Officejet Pro 8600 e-All-in-One Printer Series
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    Best wishes
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • HP Officejet Pro 8600 Plus e-All-in-O​ne Printer - N911g

    Hi I have just replaced my black XL cartridge and was asked to share info with HP on my  
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    thanks
    This question was solved.
    View Solution.

    Touch the front panel and use the back arrow if needed to get to the home screen.  Next touch the four ink droplets at the top right of the screen, then touch "Print Report".    Items 12-14 will be the total pages, color pages and borderless pages printed.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • HP Officejet Pro 8600 Plus e-All-in-One - terrible print & scan options

    I just purchased an HP Officejet Pro 8600 Plus e-All-in-One an the print options look like they were written by someone from the 1990s.  There are no options for lower resolution - only draft, normal, best and no option for black and white - other than grayscale.  The print options box is the default box that was originally develped in the 1990s - no kidding.  I also tried scanning some items and the box to see the scan is about 5" x 5" and there is absolutely no way possible to see what was scanned.  I originally loaded the software using the disk provided witih the printer, but then I went on line and downloaded the "Full" version - which loaded exactly what was on the disk.  I can not believe HP is even selling this thing with these types of drivers.  I loaded the drivers onto my HP Desktop, running Windows 7 home, 64 bit and my HP laptop running Windows 7 Ultimate, 64 bit.  Both HP computers are Intel I7 Quad core computers w/ 9 & 12 Gb of RAM respectively.
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    Has anyone else experienced this type of garbage?

    I agree the HP customer services and product services suck. I have an Officejet Pro 8500 and consistently had problems.
    I think I'll change to a Cannon printer or another company. It is apparent that HP does not care.

  • HELP!!!! HP Officejet 6500A Plus e-All-in-One Printer - E710n - will not stay online

    I have 2 desk tops a net book and a lap top connected to it and all test printed fine and then after a period of time the printer goes off line and then it will not work.  I can restart the printer and it still will not work.  The router does not even "see it" although it can ping it...???  I have reinstalled software and restored factory settings... I tried saving the IP that did not help.  It is brand new and I checked and it has the most recent firmware updates.  I have run network test reports and all is fine.  I tried an HP print diagnostic and it can't see the printer.  I got it to work temporarily after completing a router reboot, but now that is not working either.  I just bought this today and I have spent the last 5 hours researching and troubleshooting.  I am not overly tech savvy and I have exhausted my knowledge base and the info suggested on blogs and fix it sites. 
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    You can refer to the link below for the paper sizes and types supported by this printer here:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02291053&tmp_task=prodinfoCategory&cc=sg&dlc=en...
    I work for HP.

  • HP Officejet Pro 8600 e-All-in-O​ne printer - N911a - Cannot scan

    Hi Support,
    I am getting very frustrated with my new printer. Now I have searched this forum and tried this and that, installed and uninstalled and run misc. HP tools, still I cannot use the "HP Scan" program from the PC and also not the "Scan to Computer" option from the printer.
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    HP Officejet Pro 8600 e-All-in-One printer - N911a
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    Thomas, (Denmark)

    Hi fogh,
    Make sure that the firmware is the most current version, and then install the printer using the software from the link below. If you still have an issue I would suggest installing the printer on a different computer to help isolate the problem. Let me know what you find out?
    Firmware:
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloa​dIndex?softwareitem=bi-101905-2&cc=us&dlc=en&lc=en​...
    Software:
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloa​dIndex?softwareitem=mp-97846-2&cc=us&dlc=en&lc=en&​...
    I am an HP employee.
    Say Thanks by clicking the Kudos Star in the post that helped you.
    Please mark the post that solves your problem as "Accepted Solution"

  • HP Officejet Pro 6830 e-All-in-One series Scanning Paper Size problem

    I only use A4 paper but it seems that when I use the paper feed to scan a document to the computer, the document scans in a default Letter Size, rather than A4, thereby missing some of the information at the bottom of the page.
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    Thank you

    Welcome to the HP Community, @Splatt13 ,
    I read your message about wanting your scans to default to A4 size, instead of Letter. I was playing around with the HP Scan software and saved the image below for you to see. Try opening up the software from your computer, and change the scanning options in there to whichever settings you want and that should help you scan as A4 size.  
    Side note: Ensure you have the Full Feature driver and software installed to access the software options: HP Officejet Pro 6830 e-All-in-One Printer series Full Feature Software and Drivers
    Good luck
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • HP Officejet Pro 8620 e-All-in-O​ne Printer Squeak

    Just purchased an HP Officejet Pro 8620 e-All-in-One Printer,
    Model A7F65A, 13 days ago. I have not used it too much, and
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    Not sure if there is an easy solution or if I have to return it?
    Any suggestions?
    Scott Faver
    This question was solved.
    View Solution.

    Thank you. In fact, I did speak to a very friendly and helpful representative at HP. Bottom line, I returned the printer to Staples, where I bought it, and they happily gave me a new printer in the box. After I set it up and use it for a few days and will report back IF I experience a similar issue. For now, I am VERY pleased with both HP and Staples.Thank you. [Smile]
    Scott Faver

  • Officejet 6500A Plus e-All-in-One Printer - E710n Sharing without a homegroup

    Hi,
    I have a HP netbook DV7 with Windows 7. A Dell 15R 5520 (the last of the netbooks) with Windows 7 and a HP 6500A all in one printer. I would like to use the printer on both computer wirelessly without creating a homegroup. Is this possible? If so I would appreciate any help on the setup.
    Thanks!

    Hi,
    As long as printer is connected to a router and has a valid IP address, computers connected to the router will be able to access the printer even if there 2 or more computers connected to the router.
    Please refer following link for more info.
    http://www.hp.com/global/us/en/wireless/printer-setup-help.html
    Although I am an HP employee, I am speaking for myself and not for HP.
    --Say "Thanks" by clicking the Kudos Star in the post that helped you.
    --Please mark the post that solves your problem as "Accepted Solution"

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