Official Support from SAP on Support package levels

I have NW7 Dual stack system. Currently at SP10
Looking for an "official Policy" on supported SP levels from SAP, if it exists already. Please help me by providing a link that information or a document if it exists.
We are working on an ongoing infrastructure support policy for this installation.
Thanks in advance.
Vasu

You can run a certain level of support packages as long as you can live with the "deficiencies" resulting out of that. You can run on the initial installed level if you can deal with the fact, that you will need to apply a LOT of notes in case you run into an error (because of dependent notes because of the low support package level).
There may also be cases where it´s impossible to provide a correction by note (e. g. table changes) and where corrections can only be delivered by support packages.
Last but not least the law may force you to install a certain level (e. g. fiscal year change) to get the newest (and correct) data out of the system for all kinds of changes that may be necessary to comply the law.
Basically you can leave your system on a certain support package as long as you wish but it may become difficult or even impossible to give you a solution if more than an ABAP code correction is necessary.
This is especially true on dual stack systems where a change in the portal may force you to upgrade your complete backend to a certain level because there the ABAP + Java stack must be in sync --> one of the reasons why we totally avoid dual stack installations.
Markus

Similar Messages

  • SAP BW 3.5 Support from SAP

    Hi All,
    My customer is requesting for the below things, Please help me where i can check the details.
    1) SAP BW 3.5 product support from SAP till what period (years).
    2) where i can check the license expiry date of my product.
    I have Customer S-user ID for my Project, Please guide where i can get the above details in service market place.
    Regards,
    Vara Prasad.

    Hello Prasad,
    For SAP BW3.5 ([click for details|https://websmp105.sap-ag.de/~form/handler?_APP=00200682500000001303&_EVENT=DISP_NEW&00200682500000002804=01200314690900000192])
    End of mainstream maintenance 31.03.2010
    End of extended maintenance 31.03.2013
    Please see the following links for more details from service market place,
    [SAP Maintenance Strategy|https://websmp105.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000611452&_SCENARIO=01100035870000000202]
    [Customer-Specific Maintenance |https://websmp105.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000611452&_SCENARIO=01100035870000000202]
    Also see [Product Availability Matrix |https://websmp105.sap-ag.de/pam]
    Thanks
    Chandran

  • SAP Support  from SAP

    Hello,
    I have SAP Solution Manager with working SAPOSS and SAP Router connection (to SAPSERV3) and need support from SAP.
    Therefore I created the SAP Message, opened the system and created the appropriated user
    Unfortunately it is not possible to log in to the SAP system.
    My question:
    How can the SAP R/3 Support connection could be established and tested?
    Thank you very much!
    regards,
    Thom

    Hi
    For more information tryout these links you would be able to understand:
    http://service.sap.com/upgrade
    http://service.sap.com/upgradeservices

  • Windows 7 is unsupporte​d on Helix. Official answer from Lenovo telephone support.

    I want to use my own Helix at work, where Win 7 is a corp standard (and Win 8 is strictly prohibited).
    So, I bought Helix to downgrade to Windows 7.
    Yesterday I requested OEM disks from Lenovo with Win 7. But today got answer from Lenovo telephone support - sorry, we don't support Win 7 on Helix, so will be no disks.
    1) Can it be a mistake of the call-center operator? Is Win 7 indeed unsupported?
    FYI. According to Microsoft, buyers of Win 8 devices with OEM license have right to downgrade to Win 7.
    But if Lenovo doesn't ship OEM Win 7 disks with Helix - it becomes impossible.
    2) Could you please suggest official licensing option, how an individual can buy Win 7 Pro (or Ultimate)?
    Concerns:
    - OEM Win 7 - I suppose, an individual cannot buy OEM Win-7 from the market and use it on own commodity computer - it's manufacturers' way only - for new or modified computers.
    - OLP - it's 5 licenses minimum. Expensive for 1 individual, you should be a legal entity.
    - Volume licensing - it's for Enterprises only.
    So, I don't see any options, other than returning it to the shop or reselling (((
    Folks who downgraded to Win 7, please suggest, how did you do it (except corporate volume licensing)?!
    TIA,
    Maxim
    Solved!
    Go to Solution.

    Hello and welcome,
    Here's what I think I know about downgrade rights:  MS will allow a downgrade from Win 8 Pro to Win 7.  The procedure is strange.  Use an existing, in-use Win 7 license key.  Activation will fail.  Call Microsoft and get an activation code.
    http://www.microsoft.com/OEM/en/licensing/sblicens​ing/Pages/downgrade_rights.aspx#fbid=UjB_-vNx85j
    If you don't have install media you should be able to find a downloadable Win 7 install ISO.  Google "legal windows 7 download  notebook review".  Where you find an in-use key, I'm not sure.  At work perhaps.
    At a quick glance, it looks like there are Helix Win 7 drivers in the support driver matrix.  ThinkVantage System Update is included, so you should be able to use that to pull down drivers and apps.  (I haven't tried this on a Helix).
    Z.
    The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.  The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
    English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество

  • Official documentation from SAP about field exits as obsolete

    Hi all,
    I want to know if there is any official SAP documentation about the support of field exits. Because, I herad some time ago that they are obsolete and its use is not recomended from 4.6C onwards.
    Regards,
    Eric

    Check OSS note 29377.

  • SAP DDIC support for Index - Limitation of 16 fields

    As some of you know DB2 Index advisor at times recommends indexes with more than 16 fields, Unfortunately SAP doesn't support it creating them from SAP DDIC level (SE11).
    We had a recent issue in OLTP system where BW extractor on FAGLFLEXT wasn't performing as expected for a delta run. SAP OSS Support wasn't of much help. We already had an index on TIMESTAMP field, unfortunately the SQL generated by BW Delta run wasn't using TIMESTAMP field for the DELTA run. DB2advisor recommended index for the bad sql resolved the issue for us.
    Is there a DB6 DBSL related profile parameter to remove the max index field limitation ?

    Thanks Frank as always for quick response.
    I have also got an official response from SAP DDIC Development team
    Here are the details for others who want to know -
    Regarding your question why DDIC supports only up to 16 index fields:
    Our applications are supposed to run on several database platforms.
    In order to guarantee portability of applications across all of these
    DB platforms, we have to set the limits accordingly. Unfortunately,
    there is at least one platform that does only support up to 16
    index fields and thus we cannot support more in the DDIC. We can only
    increase this limit when all supported DB versions - and this might be
    very old ones because we cannot force customers to always migrate to
    the newest DB version - support this.

  • WHY IS THERE NO DIRECT SUPPORT FROM APPLE

    It is so hard to know if the support from the Apple support community is legit when one is not tech savvy we have members calling each other names, lingo that I don't undertsand and the last time I tried some advice I buggered up my whole system!!
    My issues with search for emails on me.com or it simply cant be done ... I don't see why its so hard. I joined mobile me as internet had issues in China for gmail.
    Now its a nightmare and Apple is doing nothing about it. I don't even know who to ask about getting out of icloud mail or reroute all me emails back to gmail now that I have a VPN.
    I looked at the related forums and there is never a clear cut answer helllllpppp!!

    If you want support from Apple you need to contact them by phone or visit a store.
    If you are still under warranty, that would be the best thing to do anyway.
    There are no Apple techs here on these forums. Apart from the hosts who manage the site, all the people posting here are volunteers; users, the same as you.
    The quality of the advice varies, and considering it costs nothing, I'd argue it is good value, but one should be prudent and not believe everything that is said, though you could also apply the same to life in general.
    This site is more extensive than many realize and finding the right place to post your problem can help enormously, as people tend to hang in the forums that they know most about.
    Here is a link to the site map to explore.
    http://www.apple.com/support/sitemap/
    Remember you can always contact an Apple store for professional help.

  • Data (Master Data Changes and Transaction Data) from SAP BW to SAP BPC 5.1

    Hi guys
    I have seen posts on this forum describing data transfers from SAP R/3 to SAP BPC. I assume the procedure for data transfers from SAP BW to SAP BPC 5.1 should be the same i.e. using SSIS packages.
    However I have some unique requirements -
    1. DATA AT DIFFERENT AGGREGATED LEVELS - I need data from SAP BW at different levels - Some data comes at Product level while other at Customer level and some at Project Level. The current procedure takes BW queries output in excel sheets (6 files) and then use the data manager package to load the data in SAP BPC 5.1 using appropriate transformation and conversion files. This procedure is highly manual and I am looking at using SSIS package to do this. However, because of having data at different levels, it becomes a little tricky. How can we achieve this using SSIS?
    2. UPDATING MASTER DATA - I need to update the master data (dimension members) in SAP BPC 5.1 at the start of every month. The current procedure compares (in MS ACCESS) the data from the queries mentioned in 1 to the dimension members in SAP BPC 5.1 and spits a file with the new entries which needs to be manually updated in the appropriate dimensions using Admin Console. I am looking at automating this task. I cannot just replace all the contents of a dimension with the members coming from SAP BW since the dimension members contains some dummy members which are used for planning.
    3. HIERARCHY CHANGES - What is the best way to capture the hierarchy changes in SAP BW into SAP BPC 5.1?
    Please advise.
    Thanks,
    Ameya Kulkarni

    Hi Ameya,
    how did you solve the described problems? Can you give some hints about uploading master data and updating the hierarchy?
    BR, André

  • Connect from SAP gateway to RFC server failed - Java StandAlone app X SAP RAC System

    Dears,
    I'm developing a Java application (RFC SERVER) with JCo3 and I need to connect to SAP RAC system.
    I have configured the TCP/IP connection via transaction SM59, but when I try to start my server I face the error below (dev_jco_rfc.trc):
    ==========================================================================================
    **** Error file opened at 20140714 112024 Brasilia Time Rel 3.0.10 (2013-08-08) [720.440]
    Error:  >Mon Jul 14 11:20:24,636<    RfcException: [null]
        message: Connect from SAP gateway to RFC server failed
    Connection parameters: TYPE=A DEST=VSPAGUE ASHOST=cpe1601 SYSNR=01 SAPROUTER=/H/155.56.49.28 PCS=1
    LOCATION    SAP-Gateway on host ld7624.dmzwdf.sap.corp / sapgw01
    ERROR       hostname 'cpe1601' unknown
    TIME        Mon Jul 14 16:20:25 2014
    RELEASE     740
    COMPONENT   NI (network interface)
    VERSION     40
    RC          -2
    MODULE      /bas/740_REL/src/base/ni/nixxhl.cpp
    LINE        193
    DETAIL      NiHLGetNodeAddr: hostname cached as unknown
    COUNTER     3
        Return code: RFC_FAILURE(1)
        error group: 102
        key: RFC_ERROR_COMMUNICATION
    ==========================================================================================
    This problem happens when my app executes the line:
    JCoServer myServer = JCoServerFactory.getServer(myServerName);
    My system properties:
    jco.client.lang=EN
    jco.destination.peak_limit=10
    jco.client.client=800
    jco.client.passwd=********
    jco.client.user=********
    jco.client.sysnr=01
    jco.destination.pool_capacity=3
    jco.client.ashost=/H/155.56.49.28/H/cpe1601
    jco.server.connection_count=3
    jco.server.gwhost=/H/155.56.49.28/H/cpe1601
    jco.server.progid=VSPAGUE
    jco.server.gwserv=sapgw01
    jco.server.repository_destination=VSPAGUE
    Using SAP Logon i can connect to server cpe1601 system E16 without problems.
    Please, I really need some help, because my knowledge on SAP platform is minimum.

    Hi Markus,
    Changing ASHOST=ld7624.dmzwdf.sap.corp as you have suggested, I got the error message: Connect to SAP gateway failed ...
    As you could see, the host I'm connecting is from SAP RAC Service.
    Here in our company we have only SAP Logon and my RFC Application, and I can connect to SAP remote system via SAP Logon with this settings:
    System Connection Parameters
    Description: SAP ECC 6.0
    Application Server: cpe1601
    Instance Number: 01
    System ID: E16
    SAProuter String: /H/155.56.49.28/H/
    Below the connection information I received from SAP RAC SUPPORT for testing purposes:
        E16 System:
        SID: E16
        Client: 800
        System Number: 01
        Server: cpe1601
        Component Version: SAP ERP Central Component 6.0 Enhancement Pack 6 Suite on HANA
        User: ********
       Password: ********
       SAProuter String:
       If you don't plan to use SAPRouter at your end,
       /H/155.56.49.28/H/    

  • What minimum Support Package level is needed in BW 3.5 / 640 to be able to

    Hello Experts,
    A quick question:
    what minimum Support Package level is needed in BW 3.5 / 640 to be able to run the SAPGUI 7.10 (including BW add-ons)?
    I am also searching at my end.
    <removed_by_moderator>
    Read the "Rules of Engagement"
    Best Regards
    Sachin Bhatt
    Edited by: Juan Reyes on Jun 29, 2009 11:15 AM

    Hi,
    Refer the below link
    https://wiki.sdn.sap.com/wiki/pages/viewpage.action?pageId=30625
    A. FEP stands for Front-End Patch. FEPs are the patches that SAP releases for the BW front-end components of the SAP GUI.
    They can be downloaded from the SAP Service Marketplace (SMP login required), browsing to the following locations:
    BW 3.5 Addon can be found at Downloads -> SAP Support Packages and Patches -> Entry by Application Group -> SAP Frontend Components -> BI ADDON FOR SAPGUI -> BW 3.5 ADDON FOR SAPGUI 7.10-> Win32.
    BW 7.0 Addon can be found at Downloads -> SAP Support Packages and Patches -> Entry by Application Group -> SAP Frontend Components -> BI ADDON FOR SAPGUI -> BI 7.0 ADDON FOR SAPGUI 7.10-> Win32.
    Let us know if u have any issues.
    Regards,
    Ravi

  • Basis Support package level of ECC 6.0

    Dear All,
    I use SAP Version ECC 6.0 (700 Kernel, 64bit) Database SQL.
    My question is what should be the support package level of ECC 6.0? SAP recommends for the latest support package level always. But, whether the latest support package level will be stable?
    We are in the blue print stage now, I haven't received any requirement from the fuctionals for the support package upgrade.
    We have modules like, SD, MM, FI, FICO, HR, PS and CS.
    Anyone worked with these modules who can provide me, the particular components related to these modules with the stable support pack level.
    Thanks in Advance,
    Abu Sandeep

    Hi,
    Yes, for a new installation always go for the last support packages.
    After going live, NEVER, NEVER apply support packages without  qualifying them for YOUR company in a test system. It takes a lot of time to do non regression tests but it is mandatory IMHO.
    Regards,
    Olivier

  • What are the components & support package levels required in 4.7 to extract

    Hi All,
    In my landscape we have ECC 6.0 and 4.7EE, as of now we are extracting data from ECC 6.0 to BI 7.0.Now we have requirement to extract data from 4.7EE.
    Could you please suggest me what are the components & support package levels required in 4.7 to extract data from BI 7.0 
    i am copying current compnents and support package level below
    SAP_BASIS            620        | 0065  | SAPKB62065           | SAP Basis Component                                         |
    SAP_ABA              620        | 0065  | SAPKA62065           | Cross-Application Component                                 |
    SAP_APPL             470        | 0025  | SAPKH47025           | Logistics and Accounting                                    |
    SAP_HR                 470        | 0113  | SAPKE470B3           | Human Resources             
    ABA_PLUS            | 100        | 0009  | SAPKGPBA09           | PLUGIN ZU ABA_PLUS                                          |
    EA-IPPE                  200        | 0013  | SAPKGPIB13           | EA-IPPE 200 : Add-On Installation                           |
    PI                   | 2004_1_470 | 0001  | SAPKIPZI51           | R/3 Plug-In (PI) 2004.1 for R/3 Enterpri                    |
    PI_BASIS             | 2004_1_620 | 0003  | SAPKIPYI53           | Basis Plug-In (PI_BASIS) 2004_1_620                         |
    ST-PI                | 2008_1_620 | 0000  |      -               | SAP Solution Tools Plug-In                                  |
    EA-APPL              | 200        | 0007  | SAPKGPAB07           | SAP R/3 Enterprise PLM, SCM, Financials                     |
    EA-DFPS              | 200        | 0007  | SAPKGPDB07           | SAP R/3 ENTERPRISE DFPS                                     |
    EA-FINSERV           | 200        | 0007  | SAPKGPFB07           | SAP R/3 Enterprise Financial Services                       |
    EA-GLTRADE           | 200        | 0007  | SAPKGPGB07           | SAP R/3 Enterprise Global Trade                             |
    EA-HR                | 200        | 0011  | SAPKGPHB11           | SAP R/3 Enterprise HR Extension                             |
    EA-PS                | 200        | 0007  | SAPKGPPB07           | SAP R/3 Enterprise Public Services                          |
    EA-RETAIL            | 200        | 0007  | SAPKGPRB07           | SAP R/3 Enterprise Retail            
    Thanks & regards
    Mani.
    Edited by: manohar kumar on Nov 18, 2010 7:36 AM

    Hi,
    As far as my view there is no  such dependancy as our customers are running  in same Environemnt (R/3 4.7 EE and BI 7.0) .
    Are you facing any problem durng extraction or its just a proactive approarch .
    I hope extraction will work with your current landscape.
    Regards,

  • Java Add-in System Copy - same Java Support Package levels ?

    Hi,
    I'm looking at performing a standard SAP Netweaver 04 SAP Web Application Server system "refresh" procedure. I plan to copy the production system ( SAP WAS 640 ABAP+Java addin )to an already installed QA system that was installed originally exactly the same as Prod. Both have the same components installed and the ABAP stack Support package levels are identical. What I've found is that the Java Add-in Support package levels vary. Is it possible to perform the system copy "refresh" if the Java components differ. ( Prod J2EE is 640 SP13, QA is SP14 and Adobe & ESS/MSS components differ ).
    I've looked through the system copy guides and the NW04 SR1 system copy OSS note 785848, but can't find anything about this situation.
    Hopefully someone else out there can tell me if it's possible, without first patching Production to the same levels as the QA system being overwritten.
    Regards,
    Brian.

    Hello,
    u can do that w/o applying the patch ..but after doing system copy u have latest SP13 as of u r PRD server instead of SP14 in QA....if required then u can apply it again in QA....SP14.
    So if u not got my point then tell me...
    thanks..
    reward points..

  • Xi/Pi Support Package Levels

    Hi All,
    We have a query on Support Package levels in the landscape. 
    Is it mandatory that  XI/PI  system Support Packages needs to be in Higher level than the other systems (BI 7.0,ECC 6.0 with EHP4,CRM,SRM etc....) in the Landscape.
    Please clarify.
    Thanks
    Sunayna

    Hi Juan ,
    Thanks for your quick response.
    We heard from one of my Tech leads .So just for confirmation we want to know the same.
    Regards
    Sunayna

  • Service Release (SR) - which Support Package Levels?

    Hello,
    I have a general question in terms of Service Releases of a SAP solution:
    Is there an easy way to find out on which Support Package Level (or Support Package Stack) a Service Release (SR) of a SAP Solution (or NetWeaver itself) is based?
    Can I get this information in the SAP Service Marketplace?
    Example: mySAP <solution> SR1 is based on Support Package Level <nn> of component <comp1> and Support Package Level <nn> of component <comp2>.
    Any hint is appriciated.
    Thanks!
    Heiko

    Hi Heiko,
    You can find information on the SPS and SR releases/version in the service
    market place under NW2004S - Release Specific Information - Support Package
    Stacks information. This page will tell you the following;
    SPS 11 Calender Week 10, 2007 (delayed) expand/hide
    Support Package Stack 11 was planned for calendar week 06 and is postponed until calendar week 10.
    Planned Features
    Please take a look at this preliminary list with the new features planned for Support Package Stack 11.
    SPS 10 November 27th, 2006 expand/hide
    Download
    Download SP Stack 10
    Information sources
    SP Stack Guide 10
    Release Notes SP Stack 10
    SR2 December 4th, 2006 expand/hide
    SAP NetWeaver 2004s Support Release 2 (SR2) is a new installation and upgrade version (a new set of DVDs) including corrections (and features) provided with SP Stacks 01 to 09. It is a significant step towards a simpler installation of SAP NetWeaver 2004s up to and including SP Stack 09.
    Since SAP NetWeaver 2004s SR2 is based on SP Stack 09 the next SP stack to be applied will be SP Stack 10.
    Support Release 2 was planned for calendar week 47 and is postsponed until calendar week 49.
    SPS 09 September 5th, 2006 expand/hide
    Download
    Download SP Stack 09
    Information sources
    SP Stack Guide 09
    Release Notes SP Stack 09
    SPS 08 June 27th, 2006 expand/hide
    Download
    Download SP Stack 08
    Information sources
    SP Stack Guide 08
    Documentation Patches -> SPS 08.
    Release Notes SP Stack 08
    SPS 07 April 11th, 2006 expand/hide
    Download
    Download SP Stack 07
    Information sources
    SP Stack Guide 07
    Documentation Patches -> SPS 07.
    Release Notes SP Stack 07
    SR 1 April 7 th, 2006 expand/hide
    SAP NetWeaver 2004s Support Release 1 (SR1) is a new installation and upgrade version (a new set of DVDs) including corrections (and features) provided with SP Stacks 01 to 06. It is a significant step towards a simpler installation of SAP NetWeaver 2004s up to and including SP Stack 06.
    Since SAP NetWeaver 2004s SR1 is based on SP Stack 06 the next SP stack to be applied will be SP Stack 07.
    Shipment
    Please note that since the release of SAP NetWeaver 2004s SR 1 on April 7, 2006, SAP NetWeaver stand-alone customers who order SAP NetWeaver 2004s now receive the SAP NetWeaver 2004s SR1 software package instead. SAP NetWeaver 2004s SR1 will not automatically be shipped to customers who have already received SAP NetWeaver 2004s prior to this date.
    SPS 06 Jan 31st, 2006 expand/hide
    Download
    Download SP Stack 06
    Information sources
    SP Stack Guide 06
    Documentation Patches -> SPS 06.
    Release Notes SP Stack 06
    SPS 05 Dec 15th, 2005 expand/hide
    Java part of Support Package Stack 05 was postsponed to December 15th.
    Download
    Download SP Stack 05
    Information sources
    SP Stack Guide 05
    Documentation Patches -> SPS 05.
    Release Notes SP Stack 05
    The interesting bit is that SR1 was released in April; while SPS6 was available in
    January. The same goes for SR2; released in December; while SPS9 was
    available in September.
    There is a gap of 3 months between the SPS was released and the SR is released
    I assume that patches that have been released for the SPS are included in the SR
    therefor a system that has SPS6 or SPS9 applied is not neccisarily the same as
    SR1 or SR2.
    Hope this helps...
    Kind regards,
    Walter

Maybe you are looking for