OIM and MS Exchange - Invalid mail store name error

Question

hello,
I'm trying to provision a user with a mailbox in Exchange. I have setup SSL between the AD/Exch box and OIM. After a manual provisioning is initiated through OIM, the "Create Mailbox" adapter status is shown as "Rejected".
In the details, the Reason show is "Invalid mail store name passed". However, the mail store name used in the IT Resource Configuration is as per the connector documentation and as seen in the Exchange System Manager console i.e. "Mailbox Store (BASE)" where "BASE" is the name of the computer where AD/Exch is installed.
Am I missing something? Is there a full DN of the mail store required? Is this something to do with the access permissions in AD or Exchange?
Please advise. Thank you!

Answer 1

Hi,
I was able to resolve this by changing the value of "Server Name" value in the IT Resource. The issue is not with the Mail Store Name or "Store Name" rather it's with the "Server Name".
The value of "Server Name" should be the host name without the domain name for example, BASE only instead of BASE.mydomain.com.
The value of "Store Name" should be as shown in the Windows Exchange Admin Console. E.g. "Mailbox Store (BASE)".
Also, ensure that the value "AD User" is added under the "Depends On" for the "Exchange" Resource Object.
Once you provide the values as mentioned above, create a user in OIM and assign AD User and Exchange resources.
The mailbox will not be created/shown in the Exchange Admin Console unless you access the Exchange URL and login with the target user's credentials.
The Exchange URL can be accessed as "http://hostname or IP/exchange". Provide the user's username and password and the Outlook Web Access screen will be displayed.
Now go to Exchange Admin System console and check the mail store if the maiilbox is created.
Hope this helps. Thanks!!