OIM integration with Microsoft CRM by using webservices? (OIM: Oracle Identity Management)

Hi Guys,
can you provide me integration document for my new project
OIM with Microsoft CRM, by using webservices.
Venkat
[email protected]

user1106726 wrote:
We currently have ILM 2007 in our environment with limited usage at the moment. We are looking at purchasing Oracle Identity Manager to implement an enterprise wide IAM solution.
We were wondering if it is possible to continue using ILM like a middleware between our AD forests and the Oracle IdM. Where the Oracle IdM is the overarching IAM solution and Microsoft ILM 2007/FIM 2010 is like the metadirectory for our AD forests.
Is this possible without installing the Oracle Management Connector on any of our DCs and using ILM as the directory that Oracle IdM connects to. All AD account provisioning/de-provisioning, acct updates, password sync/reset will be initiated from the Oracle IdM to ILM and then implemented on AD. In order words no direct interaction with AD domain controllers from Oracle IdM, everything will go to ILM and ILM in turn applies it to AD.
Is this possible?yes
>
Is there a custom connector that will work with ILM 2007/FIM 2010Yes, if you write one you will have a custom connector
>
Is this a simple customization or something that can be problematic and expensive?It won't be simple. Problematic and expensive maybe, depends on how good you are with OIM and ILM

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OIM integration with MS CRM

Guys,
Anybody has ever done the MS CRM integration with OIM.
MY requirement is as follows
User initiates a self service request for the application and may populate some fields like country or primary service line (fields yet to be determined, but assuming the values for each field will be maintained in a lookup field)
First Approval Step: User’s Manager must complete any missing required attributes that the user didn’t fill and must also populate the access level field (values will be something like local, country, regional or global), but again these will be pulled from a lookup field. Manager provides first level approval
Second Approval Step: The owner approves/rejects the approval
Provision the user to the application (notification sent to the user), also, provision user to AD group for the application
Edited by: a73210 on Oct 28, 2009 10:42 PM

I don have exp with MS CRM but if you have APIs then you can buid your custom connector. And for other things of your requirement.
Just create an Object form with the fields as per ur requirement and use pre populate adapter to populate these fields.
While creating form fields go to Properties tab and select property Required = true for required fields.
And you can make fields mandatory while creating the form so OIM will validate automatically that whether required fields are filled or not.
Create an Approval Process.
Create two task Approval1 and Approval2 and assign both the tasks to two different approvers.
Go to Approval1 > Responses
Select Approve and below in Task to Generate select Approval2.
You are done with 2nd level of approval.

ECC 6.0 integration with Microsoft Dynamics CRM

Hi All
I am working on a ECC 6.0 integration with Microsoft Dynamics CRM. I need to send the customer master data, va01/va02, vl01n/vl02n/ vf01/vf02 to CRM system. One option I have is to send in the form of IDOC with TRFC - TCP/IP. But looks like this needs a middleware like Biztalk.
Is there a way I can send this data using a Internet service in ECC 6.0 ??? As this would cut the cost of the Biztalk.
I really appriciate your thoughts on this. We don't have XI either.
Thanks a lot
Van

HI Van Dan Jan,
We have just implemented integarion of SAP with Microsoft stack (Microsoft CRM, Share point and Axapta), But in all integration BizTalk as a middleware used.
There is two way requirements :
1. whenever Most of the control are at the Microsoft level like : Customer creation, Creation of orders, which need to be synchronus activity we have used RFC which internally calls BAPI. (So SAP adapter Configured at BizTalk). and whenever Biztalk receives request file from CRM or share point to there location they call SAP RFC's.
2. When DATA is needed from SAP to microsoft stack like to syncronize the missing transaction like customer pad and all.
Scheduled job at BizTalk end which call SAP to get the DATA via RFC mode :
In SAP we have two things
1. if DATA size is small (below 2 MB) like in last 1 hrs what are the sales contract created in SAP that need to updated in Microsoft other system than Biztalk will trigger a job at 1 hr interval or on deemand to get the detail which directly we pick from data base or using BAPI to get the detail via RFC.
2. If Data Size is large (more than 2 MB) like total transation happened in a day for all customers: then we wriiting the data in OS or application server and that job also get initiated from Biztalk end by sending any parameter to SAP.
advantage of using BizTalk is most of the control you can give it to them so they can run there job on deemand basis.
There is a something known as web service we can use to avoid Interfacing tool, but I dont have much Idea about that,
and please check how many interfacing point is there with SAP in your project, because if Interfacing points are more then I think it is not good to write a web services for so many things.
do let me know if you need further information.

OIM Integration with Active Directory Federation Services (ADFS)

Hello friends
I have a question about the integration of Oracle Identity Manager with Active Directory which is federated with another external directory for ADFS. My question is:
What considerations should be to contemplate if I have an active directory federated environment when carrying out the integration with Identity Manager?
I use version 9.1.0.2 of Oracle Identity Manager with Microsoft Active Directory Connector User Management 9.1.1.7
Thanks for the support.

First consideration is that the OIM's target ADFS - in the federated scenario, will that participate as a Service provider or identity provider. I would think identity provider.
Next consideration: What all attributes are required to be played in the SAML assertion to the other end-point? All these attributes must be present and should be provisioned to the AD in this case.
So, OIM should be set up (UDF etc) to provision all those attributes needed in the SAML.
Next consideration: What all scenario to support? IdP initiated or SP initiated? If SP initiated, then process will hv to be defined if a user id does not exist in the AD of the OIM target. Will the request be failed or a in-time provisioning should happen.
Hope this helps.

MS Word integration with SAP CRM: can a PDF be created from the MS Word doc

21/11
Gurus,
I know have a better understanding of the topic but still have 2 open questions.
I now know that StreamServe cannot read .DOC files but can read and work with .PDF files.
Since we are in a SAP forum and not a StreamServe forum,
1/ I am wondering if SAP CRM 2007 can convert the MS Word generated and populated documents into .PDF. Possibly immediatly.
2/ Can the MS Word generated and populated documents be saved by SAP CRM 2007 as .XML files?
Thanks again.
Dear All,
On my project, there is a requirement to generate ad-hoc and amendable letters in CRM (2007).
We might have +150 letters so I am thinking about using MS Word integration with SAP CRM to deliver this.
With SAP CRM 2007, I understand that it is indeed possible to generate WebServices that will then be consumed by Word templates through the mail merge functionality. So agents will not have to enter BP name, address and so on. All this can be done by configuration which is great.
My point of concern is how to integrate this design to StreamServe for printing purpose (we do not want to go into local printing)
Can StreamServe collects the Word generated document?
Should this Word document be converted as PDF before or can StreamServe do it?
Should StreamServe exploits the XML contents within the Word generated document?
Thanks for your help and insights about this.
Brice.
Edited by: Brice Vialle on Nov 21, 2008 9:26 PM
Edited by: Brice Vialle on Nov 21, 2008 9:34 PM

Hi Chris,
    Your advice helps me a lot, thank you.
    I upload an XML-Format template Word Doc to server as a MIME Object.
    When OfficeControl is started in Web Dynpro, OfficeControl automatically open the XML-Format template.
   For the first time, I get the XString-type Context attribute bind to the content of the Word Doc,
   then translate it to string, I got the XML-format content, it's great!
   However, after the first time, when I input any new contents in MS Word in Web Dynpro,
   no matter I execute "Ctrl + S" or click the "savedocument" button,
   when I translate the XString Context attribute to String, I got messy code. (but the first time, it is good plain text)
   I use the function module: ECATT_CONV_XSTRING_TO_STRING (good for first time, dump after first time),
   SCMS_XSTRING_TO_BINARY, SCMS_BINARY_TO_STRING (good for first time, messy code after first time).
   My Demo source code is in: (system) SMV --> (local object) zhaode --> (Dynpro Component) ztest_office_control
   core source code is as:
   clear itab.
CALL FUNCTION 'SCMS_XSTRING_TO_BINARY'
    EXPORTING
      BUFFER = lv_datas
    IMPORTING
      OUTPUT_LENGTH = lv_length
    TABLES
      binary_tab = itab.
CALL FUNCTION 'SCMS_BINARY_TO_STRING'
    EXPORTING
      input_length = lv_length
      mimetype = 'text/plain; charset=utf-8'
    IMPORTING
      text_buffer = lv_datas_string
      output_length = lv_data_len
    TABLES
      binary_tab = itab.
    Can you give me some advice?
Best Regards,
Derek

Oracle IdM integration with Microsoft ILM 2007/FIM 2010

We currently have ILM 2007 in our environment with limited usage at the moment. We are looking at purchasing Oracle Identity Manager to implement an enterprise wide IAM solution.
We were wondering if it is possible to continue using ILM like a middleware between our AD forests and the Oracle IdM. Where the Oracle IdM is the overarching IAM solution and Microsoft ILM 2007/FIM 2010 is like the metadirectory for our AD forests.
Is this possible without installing the Oracle Management Connector on any of our DCs and using ILM as the directory that Oracle IdM connects to. All AD account provisioning/de-provisioning, acct updates, password sync/reset will be initiated from the Oracle IdM to ILM and then implemented on AD. In order words no direct interaction with AD domain controllers from Oracle IdM, everything will go to ILM and ILM in turn applies it to AD.
Is this possible?
Is there a custom connector that will work with ILM 2007/FIM 2010
Is this a simple customization or something that can be problematic and expensive?
Any feedback is much appreciated
Thanks

user1106726 wrote:
We currently have ILM 2007 in our environment with limited usage at the moment. We are looking at purchasing Oracle Identity Manager to implement an enterprise wide IAM solution.
We were wondering if it is possible to continue using ILM like a middleware between our AD forests and the Oracle IdM. Where the Oracle IdM is the overarching IAM solution and Microsoft ILM 2007/FIM 2010 is like the metadirectory for our AD forests.
Is this possible without installing the Oracle Management Connector on any of our DCs and using ILM as the directory that Oracle IdM connects to. All AD account provisioning/de-provisioning, acct updates, password sync/reset will be initiated from the Oracle IdM to ILM and then implemented on AD. In order words no direct interaction with AD domain controllers from Oracle IdM, everything will go to ILM and ILM in turn applies it to AD.
Is this possible?yes
>
Is there a custom connector that will work with ILM 2007/FIM 2010Yes, if you write one you will have a custom connector
>
Is this a simple customization or something that can be problematic and expensive?It won't be simple. Problematic and expensive maybe, depends on how good you are with OIM and ILM

Melita Predictive Dialer Integration with SAP CRM WebIC

Hello All,
Does any one have any information about "Melita Predictive Dialer" integration with SAP CRM Web IC.
Please let me know.
Thanks
Amar Reddy

Hello Amar,
I am only aware of a few customers who have integrated predictive dialing into the Interaction Center, and those customers all used Genesys or Avaya. I'm not aware of anyone who has done this with Melita yet.
By the way, I wrote a high-level Blog on the topic of automated dialing available on PBX:
Link:Does Automated Outbound Dialing Fit in Your CRM / Call Center Strategy?
Warm regards,
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Adobe Integration with Siebel CRM

Hi
We have to Integrate Adobe Forms with Siebel CRM and using vesion 8.1
Referred Some PDF's from 8.1 Bookshelf and clearly mentioned as Required Adobe Live Cycle Designer, Adobe Form Server
Can we get the same from edelivery.oracle.com or should we refer any other website?
Also Mentioned some JAR Files are required for Adobe Integration, where do we get these JAR Files
I have gone through with one of Siebel Public Sector's Functional Overview from iLearning.oracle.com, they mentioned
Siebel Self-Service, to see the Siebel Self-Service Functionality what is the CFG File we have to use?
Does this Adobe Integartion Supports in Siebel 8.0 version?
Plz Provide the Information
Thanks & Rgds
Prasad

hi there
Siebel does offer email functionality directly within Siebel CRM. so to have everythign within the CRM it would be the most straigth forward approach to handle all the medias from the beginning within Siebel --> having all contact history already at the place in the CRM where your customer requests to have it.
for the voice and mail channel there is a multi channel adapter available integrating Cisco UCCE and Siebel CRM. Siebel does today not contain of a dedicated chat modul - so this isn't integrated (yet).
is chat a requirement you do face today? or as you talk about EIM "only" voice and mail?
if an approach for voice and mail would help to cover your customers requirements then i do auggest to have a look at http://www.bucher-suter.com/en/products/bucher-suter-software/siebel-integration.html.
kind regards
adrian

DPM integration with Microsoft Azure backup queries

Hi All,
We have made the test set-up environment with installed the below details
DPM 2012 R2 on VM (Windows 2012 R2)
We are using a raw disk of 200 GB for disk staging.
DPM integrated with microsoft azure.
Able to take file backup and databases backups from DPM and can perform the restore from Disk staging as well as from azure
Queries:
Will DPM support deduplication for exchange (2007,2010,2013) databases and for sql databases (2000, 2005,2008,2012,2014) ?
on the wire compression is enabled but how to verify that?
Is it possible to mount the raw disk to some other drives except local Disk (C:\)
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Chris,
Really sorry for the delay in response.
I found lots of warning messages in the logs like below one:
578 788 24-Apr 20:49.7 18 readeriterator.cpp(587) [000000002435A140] 0BABF215-19DF-49F5-B8DF-7210CB336DD5 NORMAL
"CFileReaderIterator:GetNextFileReader -> Skipping Hardlink with Physical FilePath: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy34\Windows\WinSxS\amd64_microsoft-windows-i..l-keyboard-0001042b_31bf3856ad364e35_6.2.9200.16384_none_f8e4c1f6d2951dd3\KBDARMW.DLL,
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as they will be able to provide you very quick solution.
Regards,
Manu

SAP Workflow integrated with Microsoft Outlook

Hello All,
I have the following question. When an work item comes in the SBWP inbox, as soon as the work item is executed by the user
the workitem disappears from the SBWP. Now my question is if SAP Workflow is integrated with Microsoft Outlook (so that email containing the work item as a link reaches Outlook), is there a way to make the email disappear from the Outlook as soon as the SAP work item is completed.
Can someone throw some light on the same.
Thanks,
Sachin

Hi,
Duet workflow scenario is available. SAP Application sends workitem to Duet Server and Outlook client has Duet add-in. You need Duet Server and user license.
Also SAP MAPI Service Provider is available. You can access SAP Inbox items from your outlook client. I think SAP MAPI Service provider is free.
Regards,
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OIM integration with Blaze Advisor

Here we are integrating Oracle Identity Manager with Fair Isaac Blaze Advisor.
Any document which talk about Blaze Advisor integration with Oracle Identity manager would be really helpful

Funny, I never thought I would see those two products together! I've been meaning to write a blog about our experience with OIM and JBoss Drools but I haven't gotten around to it (stay tuned) What are you trying to do with Blaze?
--deb (OIM AND Blaze Advisor expert)

CCME integration with Microsoft Business Contact Manager

Hi,
Can anyone tell me, if a CCME can be integrated with Microsoft BCM such that when a call comes in details of the client pop up, should they exist in the Business Contact Manager.
Finding exact information is like find a needle in a hay stack.
Regards
LN

Hi Swinster,
Apologize for the late reply.
What is your current situation? As JS2010 stated, also in this KB article:
http://support.microsoft.com/kb/2101557
During the 'Specialize phase' of Sysprep, Sysprep.exe looks at the Last Modified Date of the ntuser.dat file for each user profile to determine which user profile to copy to the default user profile. However, the earlier cleanup functions of sysprep.exe
loads each Ntuser.dat file to make security ID (SID)generalizations. You cannot predetermine which user profile will be copied if more than one user profile exists.
How about we skip the copyprofile option?
Further, see if the following article would help to customise the user profiles settings:
Configuring Default User Settings – Full Update for Windows 7 and Windows Server 2008 R2
http://blogs.technet.com/b/deploymentguys/archive/2009/10/29/configuring-default-user-settings-full-update-for-windows-7-and-windows-server-2008-r2.aspx
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Groupware integration with microsoft exchange server

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thanks,
Pramod

hi,
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OIM Integration with Oracle Retek -- Suggestions / Prior Experience ?

Hello,
We are looking to integrate OIM with Retek suite for user management (Automated Provisioning / Termination etc).
Has anyone done this before ? Is DB connector feasible option ? Any whitepapers ?
Thanks,

'Oracle Identity MANAGEMENT' is a high level view of the digital lifecycle and is a suite of Identity Management products from Oracle. There is a product 'Oracle Identity MANAGER' which is primarily a provisioning tool. Its confusing and misleading when people refer both as OIM.
In order to synch/integrate Oracle Internet Directory (OID) and Active Directory (AD), or OID and any 3rd party directory, we need not install Oracle Identity Manager. During the installation of OID, it'll guide you to install Oracle Application Server Infrastructure.

Java class integration with Oracle Identity Manager 9.1.0.2

Hello Friends,
I have a java class that is responsible for sending notifications, my question is how do the relationship of this class with the Oracle Identity Manager 9.1.0.2 so you can take the class and notify users when an application is approved or rejected.
Any recommendation for this process.
Thanks for the support
Edited by: JLK on Jun 12, 2012 5:20 PM

Hi
Java class integration with OIM happen through concept of adapters. You can go through OIM documentation of how to create adapters.
In your case you should create a process task adapetrs adn attach it on the Approved response code in your approval process.
Desingn Console --> Process management --> Process definition --> <Apprlication Process Ex: AD User>.
Alternatively you can also send notification using OIM OOTB email templates.
Regards
user12841694

OIM integration with Microsoft CRM by using webservices? (OIM: Oracle Identity Management)

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