On 'Evenings & Weekends' yet charged for evening c...

How can someone be on the ‘Unlimited Evening & Weekend Plan’ yet still be charged for evening calls? I have been in this situation since February.
I have contacted the Indian call centre on several occasions and each time they tell me the issue has been/will be resolved, but still the problem continues.  The first time I contacted them, before I was billed, I was told that it was just an issue with the online ‘recent usage’ feature, and once the bill was produced the charges would not appear.  Needless to say that wasn’t the case!
The problem appears to have started in February after I was finally credited the £81.62 I had been charged for supposedly cancelling my Unlimited Evening & Weekend deal service in October 2009, which I hadn’t.
Since then, as I said above, calls to the call centre have failed to help and I’m not sure what to try next.  Any ideas anyone please?  Write a letter to UK Customer Services or the Chief Executive’s office perhaps?

Hi Iscaman,
Yes sounds like this something we need to take a look at. If you can drop me an email with your forum username and BT account details to the email address registered on my profile I'll see what's going on.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
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