On wake up the wrong desktop appears with no desktop icons.

Upon waking up computer, a different desktop appears with no icons. I have to shut it down hard and reboot. Doestn't happen all the time but most times it does. Any suggestions on to resolve.

Hi, I had a similar "intermittent" problem. Desktop picture was correct, but no desktop icons after waking up. I found by powering off/on the monitor, seemed to refresh the display and show the icons. However the problem no longer exists, but I haven't changed any settings. I know this probably doesn't help that much, but it may prevent you having to shut down and reboot. Alan.

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When I send a photo directly from iPhoto using the Mail app on my iMac, the wrong photo appears on my iPad2 Mail app. However the correct photo shows if I log into gmail on the iPad2. I assume there is a glitch with my "Mail" app on the iPad2.

When I send a photo directly from iPhoto using the Mail app on my iMac, the wrong photo appears on my iPad2 Mail app. However the correct photo shows if I log into gmail on the iPad2. I assume there is a glitch with my "Mail" app on the iPad2? Any suggestions for getting the correct photo to show on iPad2?

Update: I was able to have the correct photo show in my email as received on my iPad2 by changing a setting on my IMac prior to sending the photo on the email.
On the iMac, I went into iPhoto > Preferences > Email photos using > Mail (in lieu of "iPhoto"). This seems to have corrected the issue. I'm not sure why. Now the correct photo shows up when received on my iPad2.

In Mail, the "From" line shows the wrong name associated with the email id. How do I update it?

In Mail, the "From" line shows the wrong name associated with my email ID. I've looked over preferences and account information but have not found where I can update it.

There isn't an email address associated with the contact name who appears as the "from" in Mail. It used to be a shared email address and I already had updated the contact to list only the phone number in case that was causing the problem.

I hv a 3GS iphone. it could not be boot up. When i press the sleep/wake button, the apple logo appeared for a while and then disappear. My phone could not be start up. When i go to itune, it does not have the logo for me to sync.

I have a iphone3GS. It could not be boot up. When i press the sleep/wake button, the apple logo appear and then disappear. The password login screen didnt' come on. When i tried to connect my phone to the itune on my laptop, there isnt this button that i can sync my phone with the laptop.

Sounds like your iPhones software may be corrupt. Try placing the iPhone into recovery mode. To do this, follow the steps in this article:
http://support.apple.com/kb/HT1808
Hope this helps
- Greg

I ordered an On Demand Movie ... But The WRONG MOVIE Appeared !

We had decided to watch "Shutter Island". Searched for it by title and found it on the On Demand list. Clicked on the "OK" button to rent the film. But the wrong movie appeared! Something named "The Call". Pessed the stop button. Next the screen returned to a menu display that read on the right side of the screen "Shutter Island" followed by desription... "Directed Martin Scorsese,""starring Leonardo Diapprio," etc. But a poster on the left side of the screen showed another movie completely, one named "The Call".
I searched again for the title "Shutter Island." This time I noticed that there were TWO movies listed as "Shutter Island." One displayed the wrong poster again, "The Call". The second on the list showed the correct poster for the film starring Leonardo DiCaprio. So I rented it, knowing that I'll br double-billed, and will now have to remember to check my bill and then call and argue with Verizon billing people.
What a PITA.

OK. Now that makes sense and that's what I figured. I will stick with my DVDs. My DVD player still works very well and I have no intention of replacing it unless it goes.
I am really not a fan of *not* having a physical hard copy of music on a CD or a movie on DVD. OK, so a movie you buy "on demand" gets stored on Verizon's servers but then what happens if there is a problem with the server or if you have to stop doing business with Verizon Fios because you move to an area where only cable is available? Then what? At least with a hard copy, it's always mine, it's durable, it can last forever, I can watch it anytime, and I will always have it to view regardless of what kind of system I have. I think it's a lot nicer too to have a physical collection of music and movies. It's tangible and it makes a statement about ourselves.
I think the quality of CD music is far superior than music that gets downloaded from Pandora and even with physical DVDs, I find they're much easier to control (with the pause and fast forwarding) on a DVD player. With an on demand movie that I rent, the pause button will only stay on for so long or if I stop the movie and come back to watching it later, I still often have to fast foward and back track to where I left off.
I'm only mentioning this because there are pros and cons to any technological innovation and I don't believe that "newer" is necessarily better. And far as having a hard copy is concerned, think of the reasons why we back up the files on our hard drives and why even in college, I always saved my papers on the hard drive and on a floppy disk. OK, so now we have "flash drives" but in my honest opinion, the logic of keeping a hard copy for the long haul is really still the same in the end.
It's just food for thought.

Problem: this mac is not reading an excell file after upgrading to yosemite.   My Mac is from 2009, it use to work perfectly but it wasn´t able to open some apps, thats why i upgrade it.   Now it once i donwload the zip it appears with an ".ods" ext

Problem: this mac is not reading an excell file after upgrading to yosemite.   My Mac is from 2009, it use to work perfectly but it wasn´t able to open some apps, thats why i upgrade it.   Now it once i donwload the zip it appears with an ".ods" extension
i even already download a link
http://www.microsoft.com/en-us/download/confirmation.aspx?id=44026
which i read on another support page... but it doesnt allowed me to install it cause it says that i already have the disk of this program....
Im afraid to erase it and not being able to get it back...
What can i do!??
Thanks in advance for this kind answer!!!

fsolution wrote:
Problem: this mac is not reading an excell file after upgrading to yosemite...   Now it once i donwload the zip it appears with an ".ods" extension...
If the "it" refers to a compressed (zipped) spreadsheet that you downloaded, the ".ods" extension is used by LibreOffice and probably OpenOffice (which are free versions of MS Office) for spreadsheets, which would suggest that wherever you're getting that "Excel" file from has switched to one of those programs. I've tried opening an .ods file from LibreOffice using MS Office 2013 for Windows and it does open though with a warning that some things have been changed. I don't know if Office for Mac can normally open .ods files. But if your need is to just open .ods files, take a look at LibreOffice.

About a month ago a song randomly appeared in my songs list and when I tried swiping to the left to delete the song it wouldn't slide over to show the delete button. The delete slide appears with all of my other songs except that one. P.S. iCloud is off.

About a month ago a song randomly appeared in my songs list and when I tried swiping to the left to delete the song it wouldn't slide over to show the delete button. The delete slide appears with all of my other songs except that one. The ICloud songs are turned off and it wasn't iTunes Radio. 2 more songs like this have appeared and I can't delete them from both my iPhone or my computer (they don't even show up on my computer). If somebody knows how to fix this that would be amazing! Thank You.

Have you:
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.
If a PC
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

I have an older iPod that no longer shows up in iTunes or appears to be charging. When I press the Menu and Select buttons, the Apple logo appears and then an icon of a battery with an exclamation point. Is it dead for good?

I have an older iPod that no longer shows up in iTunes or appears to be charging. When I press the Menu and Select buttons, the Apple logo appears and then an icon of a battery with an exclamation point. Is it dead for good?

If it is otherwise working, you can change the battery. If you want to do it yourself, you can buy the part on eBay and other online sources. Just make sure you know the type of iPod you have so that you get the right part.
http://support.apple.com/kb/HT1353
There are online guides, including the ones on this web site
http://www.ifixit.com/Device/iPod
(Note: Most replacement batteries come with plastic/nylon tools seen in the guides.)
You can also have a repair business do the work.
If it is just the battery, if you do a Reset (using the Menu and Select buttons) while it is connect to your computer, I think it should still be recognized by iTunes.

I created a photo book in Photoshop elements 11 that contains png files with the invisible backgrounds. When I export the book to a jpg or a pdf, the png files appear with white backgrounds.

I created a photo book in Photoshop elements 11 that contains png files with the invisible backgrounds. When I export the book to a jpg or a pdf, the png files appear with white backgrounds. Any suggestions on how to fix this?

jpg and pdf formats don't support transparency. You need to use a format such as tif, png or psd that does.
Cheers,
Neale
Insanity is hereditary, you get it from your children
If this post or another user's post resolves the original issue, please mark the posts as correct accordingly. This helps other users with similar trouble get answers to their questions quicker. Thanks.

When I try to open a document from my file on Mac OS X the following message appears, with the Bluetooth logo: 'SELECT A BLUETOOTH DEVICE ....Select a device to send file ...' I then have to go to the source of the document, e.g. Pages, to open the file.

When I try to open a document from my file on Mac OS X the following message appears, with the Bluetooth logo: 'SELECT A BLUETOOTH DEVICE ....Select a device to send file ...' I then have to go to the source of the document, (e.g. Pages), to open the file. Please could someone help?

The Get Info dialog should look something like this:
The "Change All" button should be at the bottom of the "Open With" section. This is how it appears in Snow Leopard. Other OSX versions many be slightly different.
If something is changing the setting back to something else you may have a deeper problem than I am able to help you with. What is appearing in the Open with area before you correct it?
If the problem is still persisting, instead of double clicking on the file to open it, try right or control clicking and then select Open With and choose the proper app from the list.

My computer is extremely slow, with the rainbow wheel appearing with every click. It is one year old, and has all the most recent updates. Why is it so painfully slow?

My computer is extremely slow, with the rainbow wheel appearing with every click. It is one year old, and has all the most recent updates. Why is it so painfully slow?

That sounds horrible. There are a number of reasons it could occur.
The first thing to do is ensure you have adequate backups, because what you describe can be a symptom of impending disk failure.
To help determine the possible causes of this behaviour read the following. None of what follows is intended to fix anything, but it will provide the additional information required to advance troubleshooting. There are four separate parts to it; read everything first.
Boot OS X Recovery by holding ⌘ and r (two fingers) while you start your Mac. At the Mac OS X Utilities screen, select Disk Utility. Select your startup volume (usually named "Macintosh HD") and click the Repair Disk button. Describe any errors it reports in red. If Disk Utility reports "The volume Macintosh HD appears to be OK" in green then you can be reasonably (though not completely) assured your hard disk is in good working order.
When it finishes restart your Mac and test again for operation. If it's still not behaving as you expect it should, please post the results of EtreCheck in accordance with the following instructions:
Apple Support Communities contributor etresoft wrote a very useful app to quickly gather certain system information that may help point to a cause of this problem. Read about it here. It contains a link to download EtreCheck. Don't download it from anywhere else (such as may be found by following the results of an Internet search).
Click Open - etresoft contributes to this forum frequently and can be considered a trustworthy developer.
It will take a moment to run as it collects its data.
Copy and paste its output in a reply.
Do not be concerned about anything that says "Problem" or “failed” or anything else that may appear in red.
EtreCheck was designed to remove any personal information (such as your computer's name and serial numbers) but if you see anything that looks like an email address or any other personal information that should not be divulged to others, please delete or obscure that information when you post the reply.
When you are finished with EtreCheck, quit the program. It occupies very little space, and you can keep it or drag it to the Trash as you wish.
After completing the above please determine if the problems also occur in "Safe Mode":
Safe Mode or "Safe Boot" is a troubleshooting mode that bypasses all third party system extensions and loads only required system components. Read about it: Starting up in Safe Mode
You must disable FileVault before you can start your Mac in Safe Mode.
Starting your Mac in Safe Mode will take longer than usual, graphics will not render smoothly, audio is disabled on some Macs, and some programs (iTunes for example) may not work at all.
Merely starting your Mac in Safe Mode is not intended to resolve the problem, it's to observe its performance without certain additional components.
To end Safe Mode restart your Mac normally. Shutdown will take longer as well.
System performance problems for reasons that cannot be isolated to any other cause justify an SMC reset. Be sure to read the procedure carefully and follow all the steps exactly as written, even if they seem inapplicable or trivial.

IPhone is stranded in the apple, then appears with a long loading bar does not serve the "Safemode" not let me restore in itunes What do ?.

iPhone is stranded in the apple, then appears with a long loading bar, this is completely filled, then again it restarts, fully charged and the process remains in a dark screen with nothing again until discharged, I again tried to restore in the new iTunes 12.0 the iOS 6.1.5 which is the actual version of my 3GS has failed today, still the same problem and not to do, keep restarting and does not stop, I need help urgently, Does anyone know how I can fix it ?, not served me the "Safe Mode", I've tried about 15 times and nothing, thanks you, ¡HELP ME!.

Hi Tomas,
Welcome to Apple Support Communities.
Take a look at the article linked below, the troubleshooting tips in it may be able to resolve the issue with your iPhone 3GS not starting up past the Apple logo.
iOS: Not responding or does not turn on - Apple Support
Take care,
-Jason

How do I hide the 3 desktop icons? [RESOLVED]

I wanted to hide (not delete) the 3 desktop icons. I think I can do this by altering one of the kde files, but I don't know which one. Please can someone tell me which file+path I need to alter?

Thanks! My desktop is now just that bit cleaner. However, it causes Beryl not to work. I'll have to file a bug report with the Beryl Project.

When i click on the Itunes desktop icon nothing happens?

When i click on the Itunes desktop icon nothing happens? I've uninstalled itunes with Revo Uinstaller and deleted all traces and then reinstalled it through the Apple Software Updater and i still cant get Itunes to come up when i click on it.
I've read that i can go to the task manager and end the process but im afraid to it says "Warning" when i click to end the process.
Anybody help?
Message was edited by: jckinnick

+Yeah itunes.exe is the process im wondering about ending, wouldn't it be ended if i'v turned my computer of since then?+
Something must be auto-starting itunes, then. For instance MSN messenger, it can have a plug-in to show what's playing in itunes and that could be starting itunes. There are other programs that can do it too - I don't know what's on your PC.
Since this is happening in more than one account, I think you are going to have to go through the pain of using MSCONFIG to troubleshoot this issue.
http://support.apple.com/kb/HT1275

Custom ADMX Template to change the Windows Desktop Icons Font colour

Hi,
I am wondering if anyone has a readymade ADMX template to chane the Windows Desktop Icons colours. It would be a great help if you could provide me a script as per your earliest convenience? Thanks much in advance.
Regards
Nitin Lal

Hi,
Based on my test, we can modify the desktop icon font color from white to black.
For details:
1.
User Configurations -> Preferences -> Registry
2.
Right click Registry, point New registry Item, choose Update Action.
3.
Modify the Background color: HKCU/Control Panel/Colors/Background
4.
Modify the key:0 0 0
Hope this helps!
Best Regards
Elytis Cheng
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On wake up the wrong desktop appears with no desktop icons.

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