One of our user accounts no longer loads thru Mail

For no reason I can ascertain, the Inbox is greyed out in Mail, and only one user (myself, the main user) is black and will load mail. This account works normally. However my husband's "mail only" sub-user account is greyed out, displays the "~" and will not load mail. I have tried to create a new acount for him but it is also greyed out. I have not changed any settings and I am on a network where this formerly worked just fine. As my account just renewed, I thought perhaps my husband's account had not been updated, but we can get his mail thru the web browser.
G5 tower   Mac OS X (10.4.6)  

Is this an email only account under your .Mac account?
I have tried to create a new acount for him but it is also greyed out.
In an email only account under your .Mac account, you tried to create another email only account or you tried deleting and recreating the email only account in Mail?
At the Mail.app menu bar, go to Mailbox > Online Status.
Is "Take the (name of this email only account) Online" available?
If so, select it.

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