One user can't see presence and send IM to one specific colleague

Hi there
One of our J4W users have a very strange issue, but it's only affected that user (at least what I know of).
The user can't see presence status or send a IM to one specific user. If she tries to send a PM, she gets this message: "Message to <person> could not be delivered".
However, she can see presence and send IM's to other users just fine.
I have tried with version 9.1.2/3 . I have not seen this issue on other users.
J4W 9.1.X
Windows 7 Enterprise 32 bit
CUP: 8.6.2.10000-44
CUCM: 8.6.2.22900-9
AD 2008 R2
Is this also a J4W software defect or what could it be?
Thanks
Kristian

Hi both of you.
Yes you are right, our CUP domain is not the same as our email domain. I guess I have to change the CUP domain then. Do you know any guides to do this? I guess I have to restart the CUP server after changing domain?
We are also seeing inconsistences that can arise from adding Outlook contacts, so this should solve alot of issues for us.
I hope it will fix the issues
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