Online Help files not working on LR 6

I am new to this forum and hope this question is posted correctly. I just downloaded a standalone version of LR6 but when I try to reach the online help files I am met with a message saying that Safari cannot reach the page. Can anyone please ?

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Online help does not work any more (Lightroom 3, CS5 Suite)

Hi,
since a few days I get an error when using the Lightroom Online (german edition) help on my Win 7 64bit computer.
When searching for something there pops up a dialog box stating "Unerwarteter Fehler. Suchen Sie erneut", that's like "Unexpected error. Please search again".
My girlfriend has the CS5 Web Suite. She gets the same error on a diffferent computer (but also Win7 64bit). She also got an error 16822 when the help client tried to update. This error is already known and so I was able to fix it.
But the error when using the help itself is still there.
Any ideas.
PS: The help does work when I switch from online to local search.

Yes
I tried again— but NO – it does not work
Help OPENS
But when I click on “lightroom help – F`1”
                Ie the internet access to adobe help
It does not work
lke
Lloyd K Everson MD
43 N Royal Fern Dr
The Woodlands, TX 77380
281-364-0247
37 Stag Gulch Ct
Cordillera, CO 81632
970-926-0247
Cell   281-797-1444
<mailto:[email protected]> [email protected]
Chairman, Life Beyond Cancer Foundation
<mailto:[email protected]> [email protected]

Headstart 6.5.2.1 Online Help does not work

package: HSU_HOHG
revision: 6.5.2.0
I execute productivity booster 'HTML online help generator'.
If I select a single module as top level module, the productivity booster completes succesfully.
If I select the top level menu module as top level module, the productivity booster tells me that the error below occurred.
set serveroutput on size 1000000
begin
blapi.initialize_api
( p_context_workarea_irid => 1919394390173178593217907458818230307
blapi.open_activity;
begin HSU_HOHG.run('1359274742251717216835057674339379578', 'belhelp', 'olhelp.css', 'I'); end;
blapi.abort_activity;
Rollback;
dbms_output.put_line('procedure succesfully completed. Changes rollbacked');
end;
Can someone help me out?
Regards,
Johan Cleiren

Johan,
The text that you found is not the error message, it is a script that you can execute in SQL*Plus
(logged in as the appropriate utilities user), to find out which Oracle error occurred.
If you execute this script in SQL*Plus, it will execute the utility there and report the log messages
to dbms_output. At the moment it stops you will also see the actual Oracle error that prevents
the utility from finishing. Maybe then you can already fix it yourself. If not, please put the error and
the last few (10 or so) log messages in a reply to this message.
kind regards,
Sandra

Help files not working in iTunes 10

Hi. Since I installed iTunes10, whenever I try to use the Help it says that I need an internet connection to view these files.
I'm already connected, so I don't know how to fix it.
Anyone suffering the same problem?

Yes, I have exactly the same problem with iTunes 10 in that it doesn't show anything. Specifically,
when you ask for help running iTunes (Help menu->"iTunes Help"), the Mac OS X help window shows up but it is completely empty. If I choose other help (e.g. Safari or Number or whatever) from the little button with the house on it, they work fine. But iTunes gives empty. I do not get the internet connection error like you do however.
I think this is a bug and needs fixing: I want to get some help!

PSE 10 and Adobe CS6: When running silent install help is not working afterwards

Hello,
I'm not sure if this is the correct forum. If not: Please help me find the correct one.
I have a big issue with Adobe CS6 (and former versions like Photoshop Elements 10): When installing it from DVD running GUI everything is working fine afterwards. If I install e.g. Photoshop Elements 10 using "Silent Installation" help is not working afterwards. It states that it cannot locate the URL. I have not installed AIR and also do not plan to install it.
I have 'played' a little around with Common Files\Adobe\helpcfg and help directory. Now at least I do not get an error message but still it's not the online help which opens in the browser but the web page that is defined as 'home'.
The same I see now in Adobe CS6. I have e.g. packaged After Effects and Illustrator and when deploying it I'm not able to open help as well and I fear that this is the same issue.
Has anyone deeper knowledge about how "helpcfg" is working? Any example files? Any other help appreciated as well.
Kind regards
János

@hannilator Have you checked the exceptions folder contents for instructions on how to push to logged off computers? Here's what I get when I package CS6 (DesignWebPrem) and excude AIR/CHC:
After you have deployed the package, separately install the products in the exception folder.
IMPORTANT: Before you install the products in the exception folder, refer to the following Adobe Knowledgebase article for information on installing these products and configuring the settings correctly:
http://www.adobe.com/go/aamee_exceptions
NOTE: The installation commands provided below will work when the user is logged in to the client machine where the package is being deployed. For the scenario where the user is not logged in, prefix the following string to the command:
sudo launchctl bsexec `ps auwwx |grep [l]oginwindow | awk '{ print $2 }'`
As an example, here is the command to install "Adobe AIR" when the user is not logged in to the client machine (assuming Adobe AIR is part of the package):
sudo launchctl bsexec `ps auwwx |grep [l]oginwindow | awk '{ print $2 }'` Adobe\ AIR\ Installer.app/Contents/MacOS/Adobe\ AIR\ Installer -silent
###################################### Command to install Adobe Dreamweaver Widget Browser ######################################
Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer -silent -eulaAccepted -programMenu WidgetBrowser.air
###################################### Command to install AdobeHelp ######################################
InstallAdobeHelp appVersion=4.0.244 appId=chc pubId=4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 installerArg1=-silent installerArg2=-eulaAccepted installerArg3=AdobeHelp.air

Very urgent -- Online no is not working

Top Urgent
My online no is not working. It says that this number is disconnected or no longer in service while all payments were made and received by Skype.

janetrunway wrote:
My online no is not working. It says that this number is disconnected or no longer in service while all payments were made and received by Skype.
Please file with Customer Support.
(NEVER post personal details on the Forum. This is a public internet site. Thank you).
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Need suggestions for proofreading online help files

I have created online help docs off an on for many years...
and have contemplated this issue several times and never come up
with a really good answer.
Right now, the product manager is tryiing to proof one of the
online help files that i've COMPLETELY revamped and he's
complaining about the time this is taking and how difficult it is
because not all topics are in the TOC...
so I suppose i could regnerate the TOC and include EVERY
SINGLE topic... but I was wondering if anyone else had any other
suggestions for best practices when it comes to reviewing online
help files.
THANKS for any input you might have.

Umm!. I have to admit that I find your approach of adding ALL
topics to the TOC works as well as any. However it does cause
problems where one or more popup topics appear in the same topic.
This causes a bit of uncertainty unless there is a clear indication
in the topic where a popup exists and an understanding of what TOC
topic to look at. What I tend to do is have a piece of text (e.g.
see popup titled xxxxx) which has a conditional build tag on it.
Then you include the build tag when you compile. I also tend to
have all the popups in a separate book in the TOC. You can then
easily remove all the popups from the finalised output. It means a
bit of tossing and turning between TOC chapters but seems to work
reasonably well. You could also produce two printed copies, one
containing the popups and another containing the main topic
content. Hope this helps solve your conumdrum.

Audition CS6 Help menu not working

I have downloaded Audition CS6. When I go to 'Help' i get error 10. Is there no help file with the trial?

Hi All,
I found this on the web and it works!
<http://forums.adobe.com/message/4417566#4417566> CS6 Help Menu Not Working
This does not apply to one application, but is a suite wide fix.
I had been running the CS6 Master Collection trial download version and the help menu, specifically the online "Help" and "Support Center" listed on the main help menu dropdowns of all applications within the suite, was not working, able to connect, or an error that the folder did not exist (apparently corrupted).
Once I just got the CS6 Master Collection (DVDs) I uninstalled the trials, then installed the hard copy version, with the normal reboot in between. The Help menus still did not work.
This is what I'm running. : Windows 7 Pro 64-bit
I called Adobe support and the following was my solution for both my desktop and netbook with this problem.
1.    Close all running Adobe applications.
2.    In the directory C:/Program Files (x86)/Adobe/ Delete the "Adobe Help" folder.
(C:Program Files (x86)/Adobe/Adobe Help/)
3.    Reboot
4.    Then go to Adobe.com/support/chc/   (this is the "community help center")
5.    Click under "Step 2" the "Install Now*" button.
6.    On one of the windows that open there is a Preferences drop down menu. Select the one that allows online help connection as well as local.
7.    Click "download" to begin the folder download. The downloaded folders are more than 1 GB for the CS6 Master Suite help files. Watch at the bottom left of the download window to see the small progress meter.
8.    Once done, reboot.
My CS6 Master Collection help menus throughout were fixed by completing the above.
Thanks Tom! ...at Adobe support for this fix procedure.
I hope this helps someone else out there.
This does not apply to one application, but is a suite wide fix.

Java Help is not working on jdk1.4,2

Hello,
I am using javax.help package for context sensitive help.
I have jh.jar file in my classpath. And it is working fine.
Now I shifted from jdk1.3 to jdk 1.4.2 and help is not working now.
Can anybody give me solution of this?

did you ever consider the reason why Java has versions?
Code compiled in version 1.3 won't work in version 1.4. for viewing online, that I always do --
http://java.sun.com/j2se/1.4.2/docs/index.html
for downloading Java(TM) 2 SDK, Standard Edition Documentation 1.4.2
http://java.sun.com/j2se/1.4.2/download.html
you got to get down to near the bottom.

Online help doesn't work

I have just installed HTML DB stand alone release on my W2000 9.2.0.5 database.
The install process worked fine.
But the HTML DB online help doesn't work. when i click on the help icon the popup is there but with no contents.
When i click on the link:
Find (initial index creation may take several seconds)
This errors appears:
Error creating online help index.
ORA-29273: HTTP request failed ORA-06512: at "SYS.UTL_HTTP", line 1022 ORA-12545: Connect failed because target host or object does not exist
I thought that my oracle text was not or improperly installed because the CTXSYS account was locked. So i decided to reinstall it but with no success.
I decided to reinstall HTML DB (local install this time)but again it doesn't work
I searched in the forum, but it seems that nobody had meet the same issue, except HTMLDB.com (reinstall of oracle text was the solution)
I would like to try this new product but with the online help
Thanks in advance

Just to clarify why this is happening this way.
The online help contents are not loaded nor indexed at installation time. In a new installation, the very first time the help window is displayed and you click the 'Find' link, the help contents will be fetched and indexed using Oracle Text. They are fetched via HTTP by GETting them from the Oracle HTTP Server (they are static files under the images hierarchy, after all).
The URLs to fetch the help documents are constructed using the SERVER_NAME CGI environment variable as a component of the URL. So at indexing time, the database will issue HTTP GET requests to a specific URL, and if this URL cannot be located or the name not resolved, then issues will arise like you have witnessed.
Joel

Help File not displaying with in SAP

Hi
Im trying to get the help file to work in SAP.
i Have looked at where SAP is fetching the file and i have placed it there.
But when i go into SAP and press F1 i get an error message ...
"Navigation to the webpage was canceled
What you can try:
Retype the address. "
Can anyone please help me with this one as to why it is not working?
Thanks

Dear Jonathan,
Could you please try the following steps :-
o Change the Help Settings from 'Shared Folder' to 'Local
Installation' under Help => Help Settings.
o Business One will then look for the Help folder on the local B1
Client and not on the B1 Server.
o This will only work if the B1 Client has the Help folder locally
installed.
o If not this could be manually copied from SBO_SHR directory to
the client.
o Alternatively all the B1 Clients will need to be reinstalled.
Regards,
Rakesh Pati
SAP Business One Forum Team

Our online number is not working when trying to ca...

Hej
Our online number is not working when trying to call from Telia mobile phones in denmark. I have checked with Telia in Denmark and they tell us that the problem is a "prefix" that is set wrong from SKYPE's side?
Could someone at skype please help get this fixed, as some of our customers can not call us.
Br.
Søren

Hi,
I have the pretty same problem: cannot receive calls from skype (internet) on my cell phone. I went to Telenor, but they said it has something to do with skype, not with them.
Skype staff !!! Help !

10.4.4 Mac Help does not work

I just upgraded 10.4.3 to 10.4.4. Now Tiger Mac help does not work. Other software help does work, at least those I have checked like Word, Safari, and a few others I have checked. But in the Finder going to help in the Menu bar does brings up the help window, but try to click a link like What's new in Tiger or typing a query into the search window produces nothing. All the software seems to be working fine, at least what I have checked. I have redownloaded and re-installed making sure virus software is off to no avail.
Any help would be appreciated.

I tried the steps mentioned before, and thought I would give them one more try. Initially, I had success in that the Help Viewer opened to the default Mac Help view, and when I typed in a find term, lo & behold a list of results appeared! Alas, my visions of success vanished when I clicked on one of the results, then View.....nothing happened!
I returned to the main menu, and found none of the links would work, and neither would the search function!
It appears a link may work the first time, but none after that.
I also noticed that (repeating the Cache & Preference removal steps) that they repopulated with the files when Mac Help was initiated, and, as before, would allow one link acivation to occur, but none after.
I suspect there may be a conflict with some other applications Help feature, but made sure to activate ONLY the Mac Help with no other Application having been run after restart. The only other possiblity is that some toolbar non-Mac OS X help apps like Magic Menu, Quicken, & iPod conflict, but these are all I have!
If any one having this Help Viewer problem has similar installations, or knows of any conflicts with these; or, how I can temporarily disable/remove the associated help without uninstalling them, please post a reply.
Powerbook G4 (17") Mac OS X (10.4.4)

Forms 6i Help is not working on window7

Hi:
i am installing Oracle forms/Reports 6i on window 7.
when i am tryring to open the forms help, it opens the window help.
forms help is not working.
can you please help for this?
Regards,
Abhishek

sarah,
Here Abhishek is talking about the Forms 6i Help, not about Forms 10g. And the help shortcut F1 is the default for windows, and its not there in the C:\DevSuiteHome_1\forms\fmrweb.res file.
Regards,
Manu.

WBS element field in transaction CS71-F4 help is not working in ECC 6.0

Hii
In SAP, while working in SAP 4.7, tcode cs71, WBS element is coming via F4 Help. But after upgradation to ECC 6.0 EHP 5, this F4 help is not working. I can enter value manually.but F4 help is not working.
Please Help.

Hi,
You can do it manually too
1. Choose function group 'CSDI' via Transaction SE80.
2. Choose screen '0260'in the 'Screens' area and switch to change mode
3. Choose the 'Element list' tab index.
4. In this area, choose the 'Reference' tab index and enter the value
    'PRP' in the 'Search help' column in the line for field
    'RC29N-PSPNR'.
5. Save your change and regenerate the screen.
6. The correct input help for the WBS element is now available in the
    initial screen of Transaction CS71/72/73.
I hope F4 helps works for "Existing WBS BOM's" in CS71 after this
Refer to Note : 714824 as well , it has reverted back the changes done by note : 422265
Regards
Gaurav

Online Help files not working on LR 6

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