Online preorder for Witcher 3 recieved without steelbook

I was under the impression that all preorders for the Witcher 3 were supposed to have a steelbook. I canceled my preorder that I had for over a year from Amazon just for this reason. I have recieved the game in the mail and it was the standard PS4 case. I called customer service and the lady I spoke with could not even pull up anything on the steelbook offer. I have read posts that meantion store pickup, but what about those who ordered online for home delivery? I placed my order 4-27-15.......

Hello hasteele123,
Receiving the pre-order bonus steelbook with your copy of The Witcher 3: Wild Hunt may be a huge factor in deciding where to pre-order the game! It is discouraging to hear that you may not have received one when you received your pre-order. I’m sure this was deeply disappointing and frustrating.
As you state you placed the pre-order on 4/27/15, unfortunately your pre-order wouldn’t have qualified as this pre-order bonus cut-off date was 4/26/15. I apologize for any confusion or disappointment that this may cause you.
I would like to dig a bit further into this, so I am sending you a private message. You may check your private messages by signing into the forum, then clicking the envelope icon in the top right corner of the page.
Regards,
Tasha|Social Media Specialist | Best Buy® Corporate
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Hello aoiara,
Thank you for reaching out to Best Buy regarding you Super Smash Bros Bundle. As I was looking into your purchase I found that Brian assisted you with your concerns through a Facebook conversation. I am happy to hear we were able to address your concerns.
Please visit our forums again any time with questions or concerns.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
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