Online Store Issue - Unsecure page

I have a problem with my online store and the product ordering process.
1. A customer recently advised that their "browser says your website is untrusted when I clicked on the buy now button".
2. I could not replicate this error, however, when I clicked on CHECK OUT, I was taken to an UNSECURE page:
https://wealthwise.worldsecuresystems.com/OrderRetrievev2.aspx?Step=13&CartID=fef05a42-b53 a-4ce1-ad07-25ff94a1ac55&CheckOut=1&ASESSID=66d73e6d-bdb5-4b76-a56c-9d8bef234f28&ANONID=90 010fbe-c77e-4cb3-bb4e-04d9852ba8d1&VISID=0abc434f-5b6d-46b7-bf70-fb858d73f3cc%23www.wealth wiseeducation.com%2301.12.2013+23%3a00%3a26.645&VID=25211889&VSV=&SelectedRateKey=
I was using Chrome.
A friend tried the process on his computer using Chrome - it took him correctly to a SECURE page.
I tried the process again on Internext Explorer and Firefox - I was taken correctly to a SECURE page. Yet, it always goes to un UNSECURE page on my computer when I use Chrome.
Are the two above problems related?
Is there a fix please?
Many thanks.

I have already been contacted. I informed them that I will be returning the entire order upon receipt. It is unacceptable to me to have to chase things down like this. Better testing between your store front and the Amazon site should have been done.
Your support staff was not empowered to make a?decision about a mere 40 dollars.
I cannot do business with companies like Creative. I will still enjoy the 2 sets of Creative PC speakers I have purchased, but I will never purchase another Creative product.
Email I finally received:
Hi Jim,
I have received an email regarding your concerns, and I would like to take the time to handle this personally. I will work to refund the $40 and give you a coupon for 20% off your next purchase (MFQBBLEU) Please keep in mind that this coupon is exclusi've to you and cannot be distributed. I sincerely apologize for any inconvenience this has caused you. We really appreciate your business and want to help make your experience better.
Thanks,
Johann Pacla
Channel Marketing & eCommerce Manager
Creative Labs, Inc.
[email protected]
408.28.9825 phone
my response:
there is no need. i will be returning the entire order to amazon upon arrival.
I am sure Johann belei'ves me as I have not received a reply to that response.

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