OPEN LETTER TO STEVE JOBS

I'm not a developper, I'm not an English speaking guy (so sorry for my english) and this is an off topic message but I need to say something....
I have just read abut Steve Job's resignation and I think Apple would never be the same without him. I've read a lot of about Steve and I know he was involved in every little step of every apple product (from the initial design to the final product)
Did you know, for instance, that the Iphone has got just one button thanks to Jobs obstination to simplicity?. Nobody thougt it could be possible but him. He has the ability to transmit his energy and faith to everyone in the company to make his ideas possible.
I'm a mac user 7 years ago, not much, I know, but it is time enough to have my own oppinion about apple and what Jobs represents to the Company.
Mr. Jobs...thanks for my Iphone 4, its simplicity and efficiency that everybody wants to copy from, for my Imac Intel based , for my Lion OS in which I work on what I need without wasting my time in fixing OS problems, for my Ipod and above all...for make me feel I'm in touch with the future every time I use anything from apple.
I hope you'll be in the heart of apple for many many years (even not from you CEO position) ank keep all of us dreaming of the future everytime we see a "bitten apple".
Regards,
C. Llerandi

*1. All Customers should be treated Equal.*
From the ones who purchased the iPhone on Day 1 to the ones who bought an iPhone yesterday. There should be no difference or discrimination on timeline.
Nor should be any difference based on the whims of store personnel. Yesterday some customers got $200 refunds even if they were outside of the 14 day window.
Having set this precedent Apple should follow it for all customers

Similar Messages

Iphone 4 & Snow: an open letter to Steve Jobs

Dear Mr. Jobs:
I wanted to share some rather amazing news that happened today!
My fiancee and I are both iphone 4 users. Several weeks ago (January), she (Jennifer) dropped her phone and lost it during a heavy snow storm in the parking lot of a local restaurant.
We looked for a a day or two and then gave up on it. She actually went out and purchased a new iphone since we figured the original phone was a gonner. The parking lot, which received over a foot of snow, where she dropped the phone, was plowed and had snow banks several feet high for weeks.
Today (3/6/2011), we received a call from the restaurant letting us know that when they we're taking out some trash, they actually found the phone in their parking lot. They charged it and it WORKS FINE!
The only protection the phone had was a black bumper. Several weeks in snow, cold, moisture and being plowed under did not trash the phone. Great stuff, you guys rock! We thought you would like to know!

Great story but FYI, this is a user to user help forum only for technical support issues and questions. You aren't addressing Apple and especially Steve Jobs here.

An Open Letter To Steve Jobs

Dear Apple, Inc. and Steve Jobs:
I dont think a $100.00 store credit will win back the loyal apple customers, you know the ones who stood on store line's for hours to buy the iPhone. I will keep this short and sweet and to the point.
*1. All Customers should be treated Equal.*
From the ones who purchased the iPhone on Day 1 to the ones who bought an iPhone yesterday. There should be no difference or discrimination on timeline.
*2. Atleast give us $200.00 Store Credit or $100.00 Rebate-Check from Apple.*
I think this sounds fair. I do not think the $100.00 store credit is fair, as the other customers are getting $200.00 back.
You brought the company back, now do the right thing for its customers.
Do the right thing as the President of Apple, Inc.
*Treat us Equal.*

*1. All Customers should be treated Equal.*
From the ones who purchased the iPhone on Day 1 to the ones who bought an iPhone yesterday. There should be no difference or discrimination on timeline.
Nor should be any difference based on the whims of store personnel. Yesterday some customers got $200 refunds even if they were outside of the 14 day window.
Having set this precedent Apple should follow it for all customers

Investor Relations/ an open Letter to Steve Jobs

Dear Steve,
I have been a customer of Apple’s since 1987. I have been a post secondary educator of Apple products since the early 90’s, teaching both Apple hardware and software. I’m currently teaching Final Cut Pro, Motion, Soundtrack and Garageband to my students. I am also a shareholder in Apple. As you might surmise I’ve been a booster for the company for many years, bestowing the benefits of Apple ownership and use for decades now.
I’ve just had an encounter at your Apple store at International Plaza, Tampa Florida that as a customer frustrates and exasperates me, as an educator worries me and as a shareholder greatly concerns me about the value of my stock.
I recently purchased an Intel duo mini from your Tampa store. Even more recently I decided to upgrade its memory. At your store a couple of days ago I did so. I purchased a 2 gigabyte upgrade for $560. I was glad to be granted an educators discount from the normal price of $600. When I arrived home with my new blazingly fast Mini I proceeded to log on to EBay to sell the old ram from the upgrade. Had I been offered some sort of trade in for the 2 256 Meg chips that had been previously installed I wouldn’t have bothered to do so. After a few seconds of drilling down at EBay I discovered a listing for a new Apple Approved 2 GB memory chip set for $200. If I had seen the ram at $50 or even $100 less I probably wouldn’t have bothered looking further. But, when I saw that I had purchased the ram for 280% more than I could have I proceeded to order the ram from the EBay vendor planning to return the Apple store here in Tampa and have them install the cheaper ram instead. I am fully aware of the trade offs in installing the lower grade chips and at a 280% difference I decided it was worth it.
When I arrived at your store this afternoon I was informed that I could not return the previously purchased memory because it was open box and there was a no return policy on all open box memory. My reply was that I had never touched the memory; it had only been in the hands of an Apple Certified Technician. This circumstance was of no consequence anyone at the store including the manager, Wayne Traina. I asked Mr. Traina to give me the name and number of his supervisor repeatedly but he would not do so.
As a decades long customer and fan I feel I’ve been ripped off and betrayed by a company I’ve given so much allegiance to. As a long time educator of Apple products I feel concerned and hesitant to recommend and train people to use a company’s products if that company might treat them the way they treated me.
As a shareholder I understand the need for margin. One of the reasons I felt comfortable investing in Apple is that you have consistently been able to build margin through innovation. This was not an example of profit through innovation. This was an example of price gouging with the end result being ill will on the street. This is profit at too high a price. You can be sure that continuing this practice will destroy, not build, the value of my shares. I implore you to discontinue this practice immediately. Apple has now become trendy. That’s a fickle market and can and will turn on a dime. If mine is an example of the others are being treated I’ll be selling my stock and telling everyone I know to avoid Apple. Change this policy or get out of the Apple Store business immediately. At this rate you will build more ill will than good.
By the way, it would be nice if you could resolve this matter for me. It would go a long way in restoring the faith of a long time fan.
Holding on to a shred of hope,
Carl Crouch
duoMini Mac OS X (10.4.6)

Carl Crouch...
This is a technical forum where Mac users assists other Mac users.
So letter writting is best done via US Mail where they are free to deal with your issues as they please.
...Ron
Message was edited by: Ron JACKLE
Macintosh memory is an item to best shop for. There is a huge price difference from across the board concerning Mac memory. Once commited there isn't much that can be done when one wishes their return. Used memory (after a new install) cannot be resold as new in just about all US states that I am aware of. Stores cannot afford to eat their costs these days.

ITunes Truncate Track Ending, Unsolved in 2+ Years: My Letter to Steve Jobs

I have posted this problem twice in this forum. Twice they were answered with something totally irrelevant, and then marked "Solved" and deleted.
Finally, I am going to mail the CD, and this letter to Steve Jobs, to let him know personally the bug, after so many years of iTunes, and the bullish way his stuff has been treating my questions.
Dear Steve,
My name is Leping, Ph.D. in Physics, working in the San Francisco Bay area as a senior medical imaging scientist. I am a long time and loyal Mac user and promoter -- actually I have not yet really needed to use a PC in my life (except for serious music ripping -- see below), and in the graduate school days our five+ million dollar NMR lab was run from a Mac.
Unfortunately, I am also an avid classical music enthusiasts, and part time musician. Needless to say I am now with my 6th iPod, and I believe I understand all the bells and whistles of iTunes. I am not talking about the higher-level bit-wise accurate CD ripping, that is only available on the PCs, through the EAC software, since also, as a well-regarded and published photographer, I know when is the time to use the pro level applications, such as Adobe Photoshop instead of iPhoto. For my photography works please check out my website at http://www.lepingzha.com -- I will be more than glad if you and/or Apple have use of any of my images.
However, I know a long time iTunes bug, that have never been addressed. Actually I posted it twice to the Apple web discussion forums, but was twice offered irrelevant answers, followed by the subject flagged as "Solved", and subsequently deleted.
Please open the still sealed compact disc in this letter, which I got in a retailer just to show you the problem. The title, Deustsche Grammaphon (DG) B0003902, is "Lang Lang plays Rachmaninov Concerto for Piano and Orchestra No. 2 and Rhapsody on a Theme of Paganini". It happens I am a Chinese American, but I want you to listen a bit into the disc not because I am a fan of Mr. Lang's playing -- as a matter of fact I actually not, but for the much more serious reason.
Please rip the Rhapsody in iTunes, to any format (AAC, Apple Lossless (ALAC), WAV, MP3...) starting from track number 4. A few tracks after that point would be adequate -- these are very short (10-30 seconds) tracks that truly highlight the problem. Listen to the resulting music, and the original CD, you will immediately hear the big problem, start right at the end of track 4 and at the end of every of these short tracks -- fraction of the ending second(s) are harshly chopped off, brutally truncated, and uncover-ably lost.
The same thing happens anywhere I use the Apple codecs, for example, converting the EAC (bit-wise correctly, as confirmed by its check-sum feature against the known sum database) ripped WAV files to ALAC or AAC, for instance, either on a Mac or a PC. The very same thing just happen, while there is no problem to any other non-Apple codecs (mainly to flavours of MP3 -- since Apple has the AAC and ALCA codec nobody bothered to write their own, I guess). So for our serious classical listeners, the iTunes and the Apple codecs are very problematic if not useless in many cases (operas immediately in my mind)!
Please alse not that, over the time the same problem has always been reported here, there, and basically everywhere, but every time there are gurus made comments which does not solve the issue. The followings are some recent examples.
http://discussions.apple.com/thread.jspa?messageID=6246698&#6246698
http://discussions.apple.com/thread.jspa?messageID=6513266&#6513266
I hope you, my much respected and praised Steve, realize, that, how could, and mostly unthinkable, after so many great years, there can be still such very basic and serious issue the iTunes codecs can not handle in the right way? Does the track length information get truncated somewhere (or floored to an integer)? Why it is so difficult to acknowledge such a basic issue, and to have it fixed in the next release?
Thanks for your time and hope you enjoy the music.
Look forward to hearing from you soon.
Best regards,
Leping Zha, Ph.D.
San Mateo, California, U.S.A.

Finally found the reason: in the track's option field for some reason the "stop time" flag is checked and the timing is always about a second earlier than the actual track length.
Searched Doug's scripts and there is nothing to batch reset, or unflag the "stop time" tag. Anyone has a better idea rather than trying to deselect the tag track by track?
Once the "stop time" is unset the converted tracks will play through without truncations at the end.

Open letter to Steve Gotz.

Dear Steve,
A few yers ago you got me to purchase Aspect for HDV editing. It was a wise decision. Today I am so used to Aspect that I never used anything else. Meanwhile CS3 has evolved and new formats have appeared. The EX1, P2, and other footage can be edited natively by using drag and drop file transfers. Is Cineform codec for anything but high end HD CAM editing obsolete? Please share your knowledge. I have already started a few threads on this subject but I don't think people knew what they were talking about. Cineform users are welcome to give their opinions.
Warm Regards,
Moi

I have been tied up at work for the last few days. The entire team of about 500 people came to Orlando for meetings and I have been quite busy with training sessions and social evets.
While Cineform may not be a requirement for some people now that PCs have become more powerful, I still believe that the codec serves it's purpose with HDV. I believe that the ability to export to the Cineform codec allows me to treat HDV as easily as I did DV when it comes to passing files back and forth between After EFfects and Premiere Pro. And it makes a great backup codec.
I don't really know the answer to the question when it comes to P2 and other advanced media and codecs. I suggest that you pose the question on the DVInfo forum where the CEO and CTO of Cineform hang out.
http://www.dvinfo.net/conf/cineform-software-showcase/
Basically, the technology has passed me by. I am no longer much of an expert at anything related to video anymore.

Let's call the iPhone 4S the iPhone 4SJ in honor of Steve Jobs.-

Let's call the iPhone 4S the iphone 4SJ in honor of Steve Jobs.

Here's a better version:
When I try to initiate or receive a call via Sony MDR-EX100iP headphones/mic (that worked perfectly with iOS 6 and iOS 7), on iPhone 4S running iOS 8, I hear crackling static and the person on the other end of the line can't hear me.
I suppose that because I can make a hands-free call using the Apple headphones/mic, Apple will tell me that there's not an issue. However, the Sony MDR-EX100iP headphones/mic worked much better for me than the Apple headphones/mic, so I'm in a bit of a quandry...
BTW - It's really lame that you can't delete or even edit a posting once you submit it...

Open Letter to Tim Buntel

Sorry for the "spammy" post, but I am hoping someone from
Adobe will notice:
http://techfeed.net/blog/index.cfm/2007/8/22/Open-Letter-to-Tim-Buntel
The basic idea of the letter, is that I feel Adobe could do a
LOT more to market ColdFusion, and I give a lot of ideas.

re: I DO have an
"I'm alright Jack" attitude because I do not have any
particular loyalty to
CF.
And as I say "I" disagree with that attitude. I like CF and I
don't want to
be forced into using something that is less productive or
less fun to use.
So "I" think we should get behind it and not adopt an
attitude like yours.
Thats my thinking.
You talk like having an attitude like mine is inflexible and
somehow
prohibits me from moving on and learning another language -
you are wrong,
it is more about at which point I want to "give in" and make
such a move.
re: The simple fact of the matter is that
> when CF is no longer viable, I am not going to cry about
it, I am going to
> switch to whatever gets the job done at the time
Talking in general terms from the perspective of web
developers in general -
CF already is not viable. For me personally, it IS still
viable. I choose to
"cry about it" rather than accept it - it's not about
loyalty, its about
wanting to keep a good tool alive and not getting forced into
ditching it if
at all possible.
re: ANY steadfast loyalty to a programming language is
detrimental to
> your career and to your thought process.
Yes, of course. But thats not what is happening and its wrong
to view this
in those terms.
"tclaremont" <[email protected]> wrote in
message
news:[email protected]...
> Wrong attitude? How can you assess my attitude without
knowing my
> objective ?!?!
>
> My point to you is that once you get some experience in
programming you
> will
> realize that ANY steadfast loyalty to a programming
language is
> detrimental to
> your career and to your thought process.
>
> YOU need to be flexible...not ColdFusion. YOU need to
know how to do this,
> that and the other thing... not ColdFusion. YOUR loyalty
is to yourself
> and
> your customers... not to ColdFusion. If you have a job
that requires
> functions
> and capabilities that CF cannot provide, YOU need to
change to another
> platform...not beg/wait for Adobe to change ColdFusion.
You keep implying
> that
> CF needs to change or improve or go open source. The
real story is that if
> YOU
> need the things that CF does not provide, then YOU need
to change...not
> ColdFusion.
>
> ColdFusion is what it is. If it does not work for you,
then move along to
> another platform. If CF thrives, great. If it dies, use
something else. We
> aren't talking about abandoning a litter of puppies
here. There is no
> benefit
> in boasting some artificial loyalty to a mere
programming platform. There
> is no
> shame in moving on to another platform.
>
> It ain't rocket science.
>
> You keep accusing people like me of having my head in
the sand. I DO have
> an
> "I'm alright Jack" attitude because I do not have any
particular loyalty
> to CF.
> THAT is what makes me alright. Right now, CF flat out
works for me. There
> is NO
> incentive for me to change environments. The simple fact
of the matter is
> that
> when CF is no longer viable, I am not going to cry about
it, I am going to
> switch to whatever gets the job done at the time.
>
> The people with the skewed attitude are the ones that
think they need
> ColdFusion more than ColdFusion needs them.
>
>
>

Open letter to Apple and MPAA

An Open Letter to Apple and the MPAA
I have been an “Apple fanboy” since 1989 when my father first brought home a Mac IIx. I’ve also always believed in paying for things you consume. An addendum to that is I also believe that those you buy from should be honest and treat their paying customers like they want repeat business.
The Apple TV and the “airplay” feature has caused me more pain than it is worth. In many instances it has failed me to a level that makes me want to never watch a movie again. I buy every single piece of music or video I watch, and yet the MPAA and Apple continues to treat me like a pirate. I ask, why should I not just become a pirate?
I work at a great job. My time is worth $60/ an hour. So when I waste an hour trying to airplay movies from my iPod Touch to my Apple TV in an internet outage only to find out Apple assumes I am a thief and says my previously authorized Apple TV is “not authorized,” it is frustrating to the highest degree. You cost me 60 dollars in time because you are worried about someone stealing $10? In every day life, that is called a horrible human being.
I expect my media to work on VHS standards. By that I mean, I should be able to pack up my Apple TV and my iPod, go to a friends house that doesn’t have internet, and be able to play on their TV. If you cannot deliver that to me, you are a waste of my time and I will seek entertainment elsewhere. It makes me extremely upset that I bought the movies thinking it would work in these situations. Instead, I am fumbling with the remote and others are laughing that Apple isn’t so great. It won't even let me stream a DVD from my iMac in an internet outage!
It is bad business to tick off your paying customers because you are worried about poor people that can’t afford $10-20. To me, the convenience of buying from iTunes was well worth the money in time savings. I don’t have to worry about backup and can download anywhere. That is far more valuable than pirating. Yet, you still restrict what I can do. That type of business mentality deserves to be punished harshly. I now understand why people pirate, and hope they pirate to the extent that you all lose your jobs and the movie industry is no more. Video games are better anyway, and that industry (except EA) knows how to treat its paying customers.
My only beef with Apple is not explicitly saying this when I purchased. I assumed it worked like a physical copy in that I can play it where and when I want. Apple, I love what you guys stand for and place great trust in you to fight these big media companies that want to deliver as little as possible for as much as possible. Until you fix the movie streaming, I am not going to buy any movies on iTunes.

These are user to user technical support forums, what is your technical support question?

A major black eye for Apple and Steve Jobs - an update on activation issues

I am at 30 hours and still waiting for activation!
I have spent over 7 hours on the phone between yesterday and today trying to get my phone activated. I have been talking to AT&T and Apple and I have wasted my day on hold. No one seems to know what the issue is and everyone keeps telling my they are sorry. I am a current AT&T customer and they deactivated my old phone immediately.
I was on the phone with Apple earlier today for over an hour and the rep had to work with AT&T and still could not correct my activation. She "promised" to call back before 7pm PDT to see if my issue was resolved and I should have known better since of course no call was received. I really was not expecting the call but it should never have been offered.
Throughout my numerous calls I was informed that this was becoming a major issue for AT&T and Apple as the day was progressing and that they had numerous people working on the problem.
Where has Apple and AT&t been in all this? Steve Jobs has been promoting the heck out of his product and now he is no where to be found. No statements addressing the issues on either of their web sites. During my last conversation with AT&T, the rep informed me that at 10:36 CDT she received an update from Apple saying that they are trying to resolve the issues and that it may take 24-48 more hours to resolve. The AT&T rep also informed me that they it AT&T was informed by Apple that the issues with activation are coming from the Apple side.
I know that this is a new product and glitches will happen. But Apple created the hype and they should have been prepared.
In the meantime, I will be charged an activation fee even though I cannot activate and I have wasted my weekend with Apple.
I have a feeling this will become a bigger story on Monday when more stories get out to the press and Mr. Jobs returns from celebrating his "succesful" launch. This is a very frustrating experience and this will probably be my last Apple purchase (I own numerous Apple items).
Good luck to everyone else.
I h

Sorry to hear about all your issues. I am about in the same boat. But, I think mines kinda worse..
Got my phone last night, got the typical Your activation requires additional time. Spoke with an AT&T rep about 4pm this afternoon. He said he would push the activation and give it up to 2 hours more.. Great! 5 hours later and nothing. So I call the 877 number, option 3 to check activation status.... Your phone is activated and you should be able to use all features.. WHAT?! I look at my phone.. I still have a globe telling me to activate iphone, connect to iTunes.. Im 45 mins on hold waiting for a rep again and im more mad then it would have been if it said it was still processing! I understand glitches, and I expected a few issues, but nothing like this..
And as i am typing i just got a customer service agent...
They've done everything they can and i need to wait, since it hasn't been 24 hours yet.. ok, now *** is that?! Im just laughing at how absurd that call was. The customer service rep didn't even understand that i was still at the activate screen, she was asking if i had a dial tone? and if i could get into mail or ipod at the bottom.. oh my.. I really hope I dont have to call AT&T support again for my life with this phone, cause its not starting out good..
Best to all.. lets hope this gets resolved soon!!

R.I.P Steve jobs a creative genius who left his mark on the world.....

So sad to hear the news about steve jobs my thoughts are with his family and friends at this sad time, he changed how think about our devices about not just needing them but wanting them. R.I.P.

The way Steve and Apple Computer touched so many lives in so many positive ways is profound beyond words. It is indeed a sad loss for us all, but more so for his family and friends and associates. I too, thank him for enriching my life and opening me up to devices that have brought pleasure and freedom to my personal world.

Adobe: Show Steve Jobs who's boss.

Adobe,
You, like many of us must be angry at Apple right now after the recent ban on 3rd party (flash) created i-phoine apps just days before the public unveiling of your new Creative Suite. I could only image the number of man hours put in by your flash team to get the i-phone app compiler into CS5.
I do not like Steve Jobs anymore. His open arogence and passive agressive maliciousness are beyond acceptable.
Would it be too much to ask if every application in CS5 could be released only for PC? Sure, most people who use CS would have to buy a new computer, but it wouldn't be a mac, so it would be pretty cheap. As a PC and Mac and Adobe user I can say there is no reason what-so-ever for Macs to be the standard for adobe products anymore. Processor speeds, graphics cards and memory are all so high now that it just doesn't matter if you are using a mac or PC.
I know this may hurt your sales at first, but don't worry, it'll be ok. Adobe products are the industry standard for all forms of multimedia development and the alternatives are either non-existent or crude and lacking. You own the market. Your customers will switch to PC if that is what you dictate. They will have no choice; Their livelihoods/jobs all depend on your products. In the end Apple will lose allot more money then you, which is all that matters to me anymore. Someone needs to bring Steve Jobs down a notch and you have the power to do it.

The problem with Adobe Products is that most people use them without adequate training. A little study of various manuals, seminars and online tutorials can make one good and be able to solve those small glitches.
I don't have any problem with the CS3 as the integration is unique and unequalled by any other company. The shortcomings are the Non Realtime playback in PPro. but it renders very fast and also not accepting Inscriber CG and Title Deko like 6.5 but Photoshop, Fireworks and Afterfx are there.
Imagine this guy saying of the so called University removing Adobe Products
"Most people can not even install the latest software because of the changes to adobes install programs."
The Adobe installtion is still the same and I think the guy can not read or is new to Computers. Read the manuals Please

Wanna be Steve Jobs:D

+Hello, i couldnt find a catagory for this question, so i chose this. Id like to ask, how can i become like steve jobs, im now in the 9nth grade and would very much like to succed like he did, i am an apple fan & always keep my apple iPodTouch with me where ever i go. if any one could reply to this answer plz do. i would like to work for apple in my future times, like setup the disines for a new divice/at the same time be in the bussness, i take stuff apart and try to make new stuff out of it too & i would just like to know if theres a job for all of that, Thanks........+

OnohUdensi wrote:
Wanna be Steve Jobs
From Steve Jobs' 2005 Stanford Commencement Address:
"Your time is limited — so don't waste it living someone else's life. Don't be trapped by dogma — which is living with the results of other people's thinking. Don't let the noise of others' opinions drown out your own inner voice. And most important: Have the courage to follow your heart and intuition — they somehow already know what you truly want to become. Everything else is secondary."
http://www.youtube.com/watch?v=UF8uR6Z6KLc
OnohUdensi wrote:
i would like to work for apple in my future times...
From a lengthy 1995 interview with Steve Jobs:
"In the field that I'm in the difference between the best person and the worst person is about a hundred to one or more. The difference between a good software person and a great software person is fifty to one, twenty-five to fifty to one, huge dynamic range. Therefore, I have found, not just in software, but in everything I've done it really pays to go after the best people in the world. It's painful when you have some people who are not the best people in the world and you have to get rid of them; but I found that my job has sometimes exactly been that to get rid of some people who didn't measure up and I've always tried to do it in a humane way. But nonetheless it has to be done and it is never fun."
http://americanhistory.si.edu/collections/comphist/sj1.html

IPhone Sync hanging since purchasing "Steve Jobs" ibook

Since I purchased the new Steve Jobs iBook on my iphone, my phone won't complete a sync to itunes. It hangs on "waiting for (fill in the blank)"
I deleted the iBook from my phone and then UNchecked "Sync Books" in itunes and then re-downlaoded the iBook on the phone.
Everything is working perfectly again. Perhaps Ibook syncing with iTunes is causing some troubles.
Hope this helps anyone with similar issues!

This worked for me:
Open iSync, it's in your Applications folder. With iSync open, from the Menu click iSync/Preferences.
At the bottom of the window click the button: Reset iSync History And, make sure all 4 buttons are checked on that window. Quit iSync and reboot your Mac.
If this does not resolve your issue, or if you are unable to open iSync, follow these steps:
In the Finder, choose Utilities from the Go menu.
Open Terminal.
In the Terminal window that opens, type or paste the following command on a single line:
/System/Library/Frameworks/SyncServices.framework/Versions/A/Resources/resetsync .pl full
Press Return.
When the operation is complete, Quit Terminal from the Menu and reboot.
Now try to go to System Preferences/.mac (or MobileMe) and see if you can access the Advanced tab.

Steve Jobs book nowhere to be found

I preordered the new Steve Jobs book and today I received notification to download it. I click on the link and it says all books have already been downloaded and the book is not in my library or purchased items. Any suggestions?
iPad 2, ios5.
Thanks in advance

Yes, two tips.
Since you didn't mention it specifically, try to Sync your iPad2 on iTunes. That transfers your purchases to folders on your computer. If it is already on your iTunes Books or Purchased area, uncheck it ("in Sync Books"), Sync your iPad without it, and then re-add it back to your iPad. See if it opens then.
The other tip is to call Apple iPad support (as they ridiculously do not have an iTunes rep to help out on the phone). They will solve this for you, in case all other tips fail. They've had to help me out in the past by deleting Purchased items from my download queue, before the days of iCloud.

OPEN LETTER TO STEVE JOBS

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