Open letter to the chief designer/engineer of the Q10

Premises:
- I have never bothered to post anything on any forum in my whole life but today I could not hold it.
- I have been using blackberry devices every 5 minutes for the last 6 years of my awake life.
- I work in a bank and half of my 2000 contacts have a blackberry as a work phone.
This is the rudest I will get in this post and I hope you will publish it: "Chief engineer, what the hell passed through your mind when you decided to remove the trackpad from the new Q10?"
One step back. Let's go back few years.
Bold 9000 was the best handset I have ever had. The mechanical trackpad was razor sharp and accurate and fast. Yes maybe I had to replace it once every 18 months but who cares, and how much can it cost you guys anyway a little ball of plastic? At that time I used to challenge any iPhone user to see who could type faster. I always won. If I still had it I could still win. It doesn't matter that I type with 2 fingers on my PC keyboard and that I have a permanent RSI on my right arm. I was lightning fast. Sometimes I can type even without looking at the BlackBerry keyboard.
Then you decided to make the keyboard smaller or remove it all together to feel like an iPhone. Not a great choice. Keyboard (together with the trackpad and instant emails) is all you had. And believe me that was more than enough. I feel crippled when using the Bold 9700 and I do not have giant hands. The software has been designed to maximize the number of clicks to do anything. Why should I waste a click to open the tray when 3/4 of the screen is empty?!? I endured 18 months of my contract waiting for the latest bold.
At some point you realized that the keyboard was important and you made it bigger again. Fantastic! Your realized that most business people do like the physical keyboard and they use their phone for writing and reading. Many of them. Very often. And they have to be quick.
But then today I go to try the new BB Bold Q10 and I realized that you have removed the trackpad. So instead of moving any of my thumbs 2mm higher to click and scroll now my fingers have to travel a much longer distance to do the same in a more awkward and wasteful way. Things keep getting less accurate. Mechanical trackpad, then the worse optical one, now what?
I went on Ebay. Some new old BB Bold 9000 are still for sale at 70 GBP. I will buy a couple today. This will keep me running for 2-3 years. By then I hope that you will have either lost your job because your company went bust or repented and produced what business people really want.
I hope not too many other people will be bidding with me today.
E.S.

I was on BOLD 9900 before, I loved it, but moved on to Z10, and now got the Q10. Honestly - the most superb phone in the world ! Don't need the trackpad

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I have a good idea...Why don't you post this on your Facebook status and leave this forum for the people who have real needs to get problems resolved?
Signed,
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Censorship on Adobe ColdFusion forums - Open letter to the management of the Adobe ColdFusion forums

This is reproduced from its original location at http://cfmlblog.adamcameron.me/2013/06/censorship-on-adobe-coldfusion-forums.html; it is also posted on the relevant ColdFusion forum. Apologies for the cross-post, but the two forums have different membership, and I think it's relevant to both.
Open letter to the management of the Adobe ColdFusion forums
(I do not know how to contact you, but I will try to find out and send this to you directly as well, as a courtesy).
Hi.
I am a veteran user of your ColdFusion support forums. Over the last decade or so I have been visiting the site daily (indeed several times a day: I get notified when any post is made on any of your ColdFusion-centric forums), and answering as many of people's questions as I can. For the last few years it's been via the web UI so you can go check my participation, but prior to that I was using the forums via NNTP, and my participation during that period is less easy to quantify, but it's to the tune of a few thousand posts / answers to people's questions. I consider myself an asset to the forums, and the ColdFusion community. I mean this just as "for the record", rather than any attempt to inflate any sense of my worth.
However as of today - unless you take remedial action as I will go on to detail - I will be surrendering my membership of your forums, and ceasing all attempts to assist people there.
Why am I considering doing this? Well firstly I will reproduce a thread from your forums, then I will discuss it. Where possibly the quoted material below is as it was initially posted, and if it's not exactly as originally presented, this is an accident on my part. I have highlighted some points I wish to discuss with you, simply for ease of cross-reference.
I have confirmed with Jason Dean (12Robots) that is happy for me to quote him here. I did not attempt to contact the other participant: "grazan".
Below is a chronological reproduction of the thread (in its original form, anyhow):
cold fusion 9 500 Internal server error.
created by grazan
all of a sudden none of our cfm web pages work on a windows 8 server running iis 7 .... the
server shows no errors in the event viewer .... occasionally functionality comes back w/o doing
anything ...... cold fusion did have all the hotfixes updated a few months ago but i cant get to
the admin page to give what the version is
thxs
created by 12Robots
First, ColdFusion is one word.
Second, what is a WIndows 8 server?
Third, and most important, you have provided ZERO detail. We can't help you if you don't provide something other than "none of our cfm web pages work". ColdFusion has logs (<coldfusionDir>/logs) JRun has logs (<coldfusionDir>/runtime/logs). Even if the Windows event viewer shows nothing, there should be info in those log files about what is going on.
Good luck,
Jason
created by grazan
YOU KNOW JASON YOUR A FRICKING IDIOT ......
I DIDNT REALIZE THIS WAS A GRAMMATICALLY CORREDCT FORUM ...
THANKS FOR NO HELP
created by 12Robots
*you're
jason
created by Adam Cameron
Hahahahaha. Nice.
Adam
created by Adam Cameron
Well if you got over your misplaced indignation for a moment, let's see:
ColdFusion is what people will google for, so in the spirit of helping others who might have the same question as you later on, spelling it right will help the community.
Jason's observation that you give us absolutely nothing to go on so it's basically impossible to help you is a fairly poignant observation, right? You do want help? Right, so here's some suggestions:
Articulate your issue clearly, with sufficient detail that we can help you. Read this:
http://www.catb.org/esr/faqs/smartquestions.html
Secondly... being rude to someone like Jason who really is one of the most helpful people on
these forums is a pretty stupid idea. And just serves to make you look a bit of a dick. Esp. with the caps lock on.
But anyway, let's call that a false start. Give us the details of your issue, and we'll try to help.
Cheers.
Adam
At this point, the moderator started redacting earlier messages, as detailed below:
Redacted version of earlier message:
created by 12Robots
First, [Jason, please see forum guidelines]
[rest of message as above]
Redacted version of earlier message:
created by grazan
[please see forum guidelines]
Redacted version of earlier message:
created by Adam Cameron
Entire message redacted
Redacted version of earlier message:
created by Adam Cameron
[unnecessary comments removed - Adam please see forum guidelines]
Give us the details of your issue, and we'll try to help.
Cheers.
Adam
And now back to the live thread:
created by 12Robots
Forum admin,
You censored the comment "ColdFusion is one word"? Seriously?
I didn't realize that suggesting that someone spell the name of the product correctly was against the forum guidelines. I guess I could go look it up, but I will just unsubscribe and help out at Stack Overflow instead.
Good luck,
Jason
created by Adam Cameron
Please see how much I used to help out on these forums.
I'm outa here, but not before I complain about your dictatorial behaviour.
Censorial nazi idiot.
[The entire message above has now been redacted].
That's the end of the relevant part of the thread.
Clearly I wish to speak to you about this censorship your moderator is choosing to undertake.
Firstly, let me say that I understand the perception that forums require moderation. Personally I think this position is of dubious merit, but so be it: it's a common practice. And I generally understand when I see things that have been moderated, or when a moderator step in and advises that they consider someone's wording contravenes forum guideline. I understand all this.
However.
I think the behaviour of your moderator in this situation is unacceptable. Let me elaborate.
Firstly, The highlighted comment of Jason's was removed. This comment stated - correctly - that the correct spelling of ColdFusion is as one word, as per his guidance. This comment was censored/redacted by your moderator. For the life of me, applying my most "socially modest" mindset, I cannot see what was wrong with Jason's comment, and why it needed any follow-up on any description. It was accurate advice.
The original poster's response to Jason was indeed a bit gratuitous, but - really - so what? No-one is taking offence here, and there's nothing anyone reasonable could take offence at. The person is just being a bit childish in their response. And, I hasten to add, at their own expense, I think. I see not reason to have redacted what they said.
We now come to my responses. One entire response I made was redacted (I've only just noticed this, whilst proofreading this letter). A number of tracts was redacted from my own initial post on the thread. Here I was simply explaining why Jason said what he did, and why it's good advice. And it was good advice. Your moderator here has removed both good advice, and an explanation as to why it was good advice. Again, I cannot fathom why your moderator has done this.
Following on from this I back-up Jason's assertion that the original post was inadequate on detail for us to help. This too is accurate. I reiterated this to try to make the origial poster see that Jason wasn't simply being unhelpful - to the contrary - pointing out we need more information before we can help is very good initial advice here. Advice that has now been deleted.
Next is some slightly contentious wording on my part, I suppose... at least if one doesn't actually read what I say, instead simply zooming in on one word and assessing it out of context. I pointed out that being abusive and writing in all-caps is unnecessary, and makes the person look like a dick. Note I didn't say the person was a dick (that would be abuse... very mild though), I was saying that given the behaviour the person was engaging in, they could be perceived that way. Which is... accurate. And saying someone is a dick and suggesting they could be perceived as a dick are two different things. One is ad hominem attack (bad), one is simply an observation / guidance (not bad).
At this point Jason drew my attention to this censorship going on. And this is another thing that I think is inappropriate on the part of the moderator. I have little problem with them thinking that content on this thread needs censorship (whilst they are wrong, they are entitled to their opinion), to silently and anonymously redact people's posts is an inappropriate - and to be frank cowardly - handling of this situation. If the moderator has an issue with something written on the forums, the courteous and professional thing to do would be to advise the participants that they have overstepped. This would give us a chance to remediate the situation, or to simply disagree. Simply excising someone's work - because this is volunteer work we are engaging in here - is unacceptable.
If anything ought to have been censored from the thread it was my last comment. Whilst it was accurate, I did use harsh sentiment, I accept this. However in the given situation, I don't think I have been the most out-of-line participant in proceedings.
I would like you to remediate this situation, and here is how I would like you to do it.
Restore Jason's original post. There was no reason to censor it.
Restore grazan's all-caps post. It was doing no harm.
Restore my second post (not the one laughing at Jason's joke, the longer one I discuss above). Again, useful and accurate information was removed from this post, and there was simply no reason to have had done so.
You can leave my last comment redacted. Fair enough. Whilst I stand by what I said, it is unhelpful in the context of the thread.
I also want the moderator to be censured, and I would like them to apologise for their behaviour, by posting on that thread explaining that they understand their behaviour was inappropriate and unacceptable.
If they are a community volunteer, they should be dismissed from their position. They are clearly not capable of fulfilling this role in a professional, well-balanced manner.
If they are an Adobe staff person, then the censure will have to be sufficient, although I think they should be relieved from their duties as a forum moderator, as they are not up to the task at hand.
Talk to your other moderators and advise them they need to act with a sense of balance and professionalism when moderating the forums.
In return, I will continue my participation on the forums, and continue to help the ColdFusion community members where I can, in the spirit of goodwill and co-operation. I will also try to convince Jason to do the same.
If you cannot see right to resolve this situation appropriate, I will surrender my membership of the forums and cease helping your community.
You can reply to me either via a comment against this post, or via email ([email protected]). That said, see the caveats in my communications policy: I reserve the right to publish any communications on this topic as I see fit (within the bounds of common sense).
Thanks for your time.
Adam Cameron

Adam,
Comments from a kindred spirit...
I suggest you take a breather and go do something else for a few days or weeks. Don't stomp your feet and say "I'm done for good, I won't be back", because like it or not, some of the reason you're here is to benefit YOU, and if you do go cold turkey you'll miss that benefit.
In other words, "never say never".
Like you, I have been extremely frustrated by the running of the forum from time to time as well. Sometimes it's the quality of the forum software, sometimes it's the mix of other immature people who comment, sometimes it's just me. Usually it's not the moderation or actual running of the forum, but I do understand where you're coming from.
I have benefited greatly on several occasions just by taking a vacation from forum participation.
We all have to understand two things:
1. We're able to communicate here by the good graces of Adobe, who are first and foremost a business, trying to achieve their business goals. They'd rather not upset all the idiots, because unfortunately idiots have money to spend too.
2. Nobody's perfect.
I'm not sure about the specifics, but the moderators are generally also volunteers. See item 2 above.
Hope you don't choose to stop contributing to the community, as no matter what, your contribution is good for the world.
-Noel

An open letter to the BT mods on here.

I am no longer a customer of BT due to their shocking customer services however please read on.
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Many thanks to all the mods and I am sure many people on here feel the same. BT should give these guys and gals a medal and a big wage rise, as without them there would be so many more of their customers like myself leaving for good.
Again thanks a lot mods.

I agree, the mods are great on here, it's a shame they are not running BT behind the scenes because they are the unfortunate scapegoats that have to endure the complaints when it should be the powers that be that have to deal with it. Keep up the great work mods
Contact The Mods
Use Live Chat to speak to an advisor
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Test Design Engineer opening in New Hampshire

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Welcome to the Apple Community.
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Open Letter to Creative La

I've sent this via snail mail as well and sent it to by email to the few email Addies I can find. I hope some one gets it.
Dear Creative Labs
?This is to inform you that I have become very disappointed in both your products and your customer service.
?I recently purchased a X-Fi platinum fatalty champion series PCI sound Card. I have been a loyal Creative Labs customer for nearly 2 decades. I have personally owned and used the sound blaster Pro, the sound blaster 6, the sound blaster awe32, the sound blaster awe64 gold (with a memory expansion), the sound blaster 52 PCI, the sound blaster Li've!, the sound blaster li've! platinum 5., and the sound blaster audigy 2 zs platinum. A lot of these sound cards I still own and possess. I?ve also owned a lot of other Creative labs products such as speaker systems, headsets, modems and video cards.
Since I already owned a Sound Blaster Audigy 2 zs platinum and my new mother board came fully equipped with a very nice fully functional onboard sound card, I decided to researched your new sound cards in November of 2007 to help me decide if I wanted to upgrade to the X-Fi platinum fatalty champion series . It had all the features I wanted EAX Dolby Digital DTS ext. Every review I read said that this card supported onboard hardware Dolby Digital/ DTS decoding as past sound blaster products like the Audigy 2 had done so before. Even your own website at the time stated that this sound card had Dolby Digital ex/DTS decoding. The X-Fi platinum fatality champion series was advertised as ?Works with Windows Vista?.
?The DD/DTS driver decode and Xram were the only reasons I upgraded from an Audigy 2 zs platinum. One would think that the DD/DTS driver decode was going to be functional on my sound card so I promptly purchased this product from Newegg.com. Even the box it came in listed it as ?works with windows Vista? and had the Dolby Digital EX and DTS Logo?s on the box. I also purchased a digital I/O module from creative.
?Unfortunately there are 2 versions of the X-Fi platinum fatalty champion series sound card. A SB466 card that does support DD/DTS driver decode, and a SB46A that comes with a PowerDVD and no DD/DTS driver decoder. There is no way to tell the 2 cards apart other than by the serial numbers. At the time I never found anything that would lead to me realize that this card did not have DD/DTS driver decoder. 2 products same name, same description, and while they are physically the same the drivers are different. Creative Could have at least changed the name on the newer SB46A cards. Something like X-Fi neutered fatalty loser series would have fit perfectly.
?Some of the features I found lacking in windows XP pro where, no multi-speaker output in Digital or optical output threw the X-fi i/o dri've bay or the digital I/O module. Content can only be played in 2 channels unless you have receiver capable of decoding DD/DTS AC3 threw the SPDIF pass thru and then only with DD/DTS content. I also discovered there is no DD/DTS driver decode with my card. To make matters worse ever since the end of the SB li've! 5. series due to DRM in the drivers all creative sound cards disable digital out-put when listening to DVD audio disks. This includes optical, digital coax and even the digital if you have older speakers with built in decoders like the DDT-2500 and DTT-3500.
?I won?t get to far into the nasty messy nightmare that your product is in Windows Vista. I However must say when one buys a product like this and it is Clearly labeled as ?Works in Windows Vista? one would be led to believe that all the features worked in Vista as well.
?All of this has led me to believe I have not only been misled by Creative Labs but I have been downright decei'ved.
What makes this entire mess even worse is your technical support. I had no way on your web site to contact anyone in tech support not E-mail Chat or Phone. Your web based support system made me jump thru hoops to nowhere. I had to google your NOT toll free tech support line to get a working number.
?I called your tech support line to find that I had to purchase my product in the last 60 days for help if I selected no I got a message referring me to web support heard what sounded like a line transfer then I got hung up on. When I got to a tech support rep, I told the rep my problems, after jumping threw some hoops like physically removing and reinstalling my sound card, I was flat out told my card does not support DD/DTS driver decode and comes with a PowerDVD download. Keep in mind this is not a full featured version of power DVD and has no DD/DTS settings for DVD playback. I ask the rep for a supervisor or someone in charge. Conveniently there is no one there in a management or supervisor position in the entire building. Even though I dialed a 405 area code number having worked as high level support at a major ISP, I start getting the suspicion that I?m talking to a outsourced tier one support center in India. The thick ?can't understand him? accent the rep had didn?t help ease my suspicions. Frustrated I asked him out right if I was talking to someone in the U.S. the Rep said he was in the U.S. Having no one higher I could talk to I requested a supervisor to contact me as soon as possible.
?After my wonderful tech support experience (not) I decided to look up my problem on the creative labs forum and elsewhere on the internet. This is when I found Daniel K?s plight with Creative Labs, and the thanks he got for doing your job for them. Not only did this guy fix a few of Creative?s cards in vista he made them work better. Did creative pay him, offer him a job or at least say thanks? No! they threatened him and tried to silence him. Nice thing about the internet ? anything that gets on it tends to stay on it. There is now no way for Dan to make his work disappear. Can you say ?Bittorrent?!? Now not only did I find how to fix some of my problems like unlocking DD/DTS driver decode (without Dan K?s work). But I also found out my card can do Dolby Digital li've using another venders X-fi drivers and Dan K?s Fixes. That other vender actually locked down and secured it'ss X-fi drivers. Again nice thing about the internet ?.. Say it with me ?. ?Bittorrent?! DDL is a feature that only seems to come with the titanium series X-fi?s every one else with a sound blaster will have to pay for it. Dolby is charging creative what 90 cents per license for DDL. Creative wants to charge us what 4 or 5 bucks for the download. I could understand this with a $20 or $30 sound card but my X-fi platinum fatalty? champion series card cost what $90 bucks right now give or take a few dollars. And oh god the poor audigy customers that have vista have to pay like $0 bucks just to get their card to work with games in vista with Creative Alchemy.
?Now here is the really Sad part. Creative Labs is upset with Daniel Kawakami because he ?enabled Creative Lab?s technology and IP to run on sound cards for which it was not originally offered or intended,?. Now I could understand this if it was applied to ASUS sound cards or Turtle beach sound cards but it doesn?t. Daniel?s Fixes only applies to can only be applied to (without Hacking) Creative?s own sound cards. What Creative is so upset about is X-fi features working on audigy sound cards, or the X-fi titanium PCIe features like DDL working on regular X-fi PCI sound Cards. Daniel also revealed to the world Creative labs ability to turn sound card features on and off from one driver revision to the next. This may explain Creatives reluctance to work with the open source and linux communities. The entire Daniel_K situation has led many people to believe creative is deliberately handicapping their own sounds cards to turn around and sell the fix back to the customer or force the customer to purchase a newer card. An Example of this is my own Sound Blaster X-fi platinum fatalty sound card. The original Card SB466 supported DD/DTS driver decode. Right around the time I purchased my card creative produced the New SB46A card that comes with Free version download of PowerDVD and no DD/DTS driver Decode.
?The SB46A card Can actually do DTS/DD driver decode. I?ve done it with my sound card in XP by swapping out some SYS and DAT files on my system. This has also been proven by other people.
?When you look at all this one can come to believe that there is very little hardware differences from generation of cards to the next. Look at the Sound Blaster Li've! and compare it to the Sound Blaster Li've! 5., Compare it to a Audigy. Compare and Audigy to an Audigy 2. Compare my Audigy 2 zs Platinum to my X-Fi platinum Fatalty Champion. Not a lot of major hardware changes from one generation to the next. Especially when you consider the older generation of cards like the Audigy 2 can handle X-FI features. This might explain that lot of the Vista problem Comes from Creative using windows 9x hardware Tech that may not be able to fixed with simple drivers alone due to the Major changes from 9x to Vista operating systems.
?Windows 2000 and XP at their core are almost the same operating system (NT 5) That?s why they share a lot of drivers, And all the 9x operating systems are nearly exactly the same as well at their core (windows 4) from 95 to 95c to 98 to 98se to ME. 2k and Xp can use some 9x drivers or drivers based on 9x versions. The biggest hiccup Creative has had with drivers was from 9x to 2k to Vista. Vista being the biggest challenge due to the fact that unlike xp being 2k in new cloths it'ss a completely New Operating system from the ground up and handles programs and drivers differently. Now change from 32 to 64 bit. Good luck getting 9x drivers to run in windows vista 64.
?One could also believe creative holds out improvements intended for one card just to apply it to and sell a newer card that has very little improvements in the hardware itself. Then sell it to users of intended card if they don?t feel like upgrading, even to go as far as to break some of those features just to sell you by an
Improved version? or force you to completely updrade to the next generation sound card. Think DD/DTS Driver Decode on a newer X-FI and then think about DDL ? Pay for it or upgrade to a Titanium.
?PowerDVD adds a new problem with support. Cyberlink will not support Free and OEM version of PowerDVD. If it'ss not a paid download from them or a retail copy they will refer you back to the provider, In this case Creative Labs. Call creative about problems with PowerDVD they will most likely refer you back to Cyberlink.
?The Creative Labs Tech Support Supervisor called me back 4 days later (including the weakend). He told me the same thing ?no DD/DTS driver Decode no Fix only PowerDVD!? I told Him how much creative was full of it. Told him I fixed my problem Told him how I fixed my problem then proceeded to vent on the poor guy for about a half an hour. Then I thank him for returning my phone call and hung up. He sound seemed like he was expecting more out of me.
?There are a lot of fixes for my Problem.
I can just do what I did and Swap out 2 SYS files and a few DAT files and get DD/DTS Driver Decode. But I shouldn?t have to.
I can use drivers and software Creative Labs doesn?t want me to have get my DD/DTS Driver Decode back with DDL and a few other nifty features not intended for my Sound Card. But I shouldn?t have to.
I can rely on my Full Version of PowerDVD8 Ultra, Other DVD software and Filters. But I shouldn?t have to.
I can turn on my SPDIF pass thru and use the digital optical on my 550watt (000watts peak) 5. surround sound speaker system made by a competitor (ya! you all know which one I?m talking about.). Constantly switching between optical, and analog, depending on the application. But again I shouldn?t have to!
I can even go as far as to rip into and hack Creative?s drivers as well as their affiliates drivers using other resources and 3rd party products to see just how far the rabbit hole goes to get the most out of my sound card. BUT I SHOULDN?T HAVE TO!!!!
?This one product and Creative Labs behavior has led to believe that Creative Labs business practices are not only shady but absolutely dirty. It has led me to believe that Creative Labs acti'vely misleads decei'ves and lies to its customers just to make a fast dishonest buck. It has led me to believe that creative labs is no longer the makers of the finest consumer PC Audio cards, but a Sinking mismanaged company in dire straits unable to compete and willing to do anything except the right thing to stay in business.
In today?s tough market (I feel the crunch everyone does) and with mid to high end motherboards coming equipped with some very good and competiti've audio solutions and where the competitor?s products rival creative?s own products. Creative Labs needs to make sound cards twice as good as the other guys and using cleaner fairer business practices that will keep consumer faith and loyalty in their company. They should also stop wasting their resources trying to push bad products into a market already dominated by Apple like feral dog looking for scra
ps.
Concentrate on what your good at ? or was good at ? Sound card and PC audio it should have always been first priority.
?I have never purchased another sound card for my own use or my families use other then Sound Blasters. All of the my systems at home (8 computers in my home alone) and my business either have sound blaster audio cards or onboard audio or no audio (server) mostly sound blasters. Most of the non server systems I sell and build either use onboard or sound blaster audio cards. EVERY high end gaming rig I build and sell has the latest and greatest Sound blaster Sound cards I get in them. When my customers ask me for a good sound card I sell them or recommend to them a Sound Blaster. But enough is enough!?
?I?ve had problems with almost every Creative product I have ever purchase except their sound cards until now. This is the last straw.
?I want Creative to Fix my sound card make DD/DTS driver Decode work and correct all the other bugs and get my sound card back to full functionality in Vista. They can even keep their silly PowerDVD download I neither want or need it.
Or
?I want Creative to RMA my SB46A X-Fi platinum fatalty champion PCI card for a SB466 X-Fi platinum fatalty champion PCI or a SB088 X-Fi Titanium fatalty champion PCIe card
Or
?I want Creative Labs to buy back my sound card at the price I paid for it minus any rebates.
And
?I want Creative to stop trying to bilking their customers out of every last penny by making them pay just to get their product to work when they already paid good money them, or to add an a feature ?not originally offered or intended? when the product should have either already came with it or been included in an update and/or had the early comparable feature deliberately broken to make them pay more.
Or
?I swear I will never ever purchase another Creative product to the day that die. I will never ever recommend a Creative Product to anyone again. I will discourage every person I ever talk tech to from even looking at a Creative Labs product. I will never ever build and/or sell a gaming rig again with a Creative product in it again. And I will refuse to support a Creative product or system with a creative product If I have least inkling that the creative product is the cuase. Then I?ll explain why! I will also post my thoughts opinions and feelings about Creative Labs products on every blog message board review site fraternal site or forum I have an account on.
Thank You
Please note: I do not blame or hold responsible Newegg for any of my problems with Creative Labs. They have provided me with excellent products and services in the past and will continue to do so in the future whether or not they continue to sell Creative Labs products
Message Edited by Major_Mayhem on 08-03-2008 08: AM

Wow, I came to the forums today to post my own strongly-worded letter about the Mozaic EZ300, which is sitting on my desk two months after purchase because I still can't get it to work properly. You saved me the time, however, because most of my issues with Creative are mentioned here. So, I'll just say, "What he said," only replace the model with Mozaic EZ300. I am shocked but not surprised that the issues extend beyond one player.
When I buy something from a company that I have experience with, I have a reasonable expectation of that product working as well as the others have. I have a Zen Vision M, Zen, and had the previous version of the Mozaic (which I lost). I expected to be able to sync this Mozaic with my WMP playlists. I expected to listen to music without it skipping. I never expected to wait 5-0 MINUTES (!) for my player to load a playlist. I never expected the screen to freeze again and again. I never expected to be told which music software to use to put playlists and music on my property. And, again, "What he said"....the Creative Central program SUCKS.
Creative, you have a problem. If this were my first Creative product, it would most certainly be my LAST. The last firmware upgrade for the Mozaic EZ300 was in August. You have to be aware of the problems...they're listed all over the Internet. I have spent the morning leaving very negati've feedback on shopping sites, trying to prevent people from purchasing a glorified paperweight.
So, my question to Creative is, "What are you going to do about all of these unhappy customers?"
I am anxiously awaiting a reply.
A formerly happy Creative customer
(BTW, I forgot to mention how much I HATE the new design of the Mozaic. Black buttons on a black player? What were you thinking?)

Open letter to adobe: What future for Fireworks?

Open letter to adobe: What future for Fireworks?
Hello, My name is Fred and I'm a Fireworks user since ever.
I prefer to warn you about my complete addiction to this software.
There's many discussions on this forum and others, on how you deal with Fireworks "improvements". Some say that you are in the process of discontinuing this program, others of a possible resale ... I even read some arguments about switching to Creative Commons license.
All this is the literal translation of a sincere concern!
Can you give us some answers on the future of Fireworks?
I think our community is quite alive and active, so I hope that you'll respond in a clear, fast answer.
Thank you in advance.
If I made huge mistakes of spelling and grammar, I apologize.
English is not my language.

From the looks of it, the writing is already on the wall. I own a Creative Cloud subscription and one of the main benefits touted for the Creative Cloud is regular updates and bug fixes. And every other app like Dreamweaver, Photoshop, Illustrator, Indesign, Bridge, Lightroom, the Edge Tools, etc. have seen multiple nice updates as part of the Creative Cloud subscription which has made me a big fan of Creative Cloud.
All except for Fireworks.
Not a single update or bug fix has occured for Fireworks in Creative Cloud. Even for the simplest of things. I have reported typos in Fireworks that still have not been fixed. In fact, I think the only app in Creative Cloud that has not been updated is Fireworks.
So like I said, it seems the writing is on the wall. It's a shame too because even with its lack of care, it works phenomenally well for designing user interfaces. But now others are starting to catch up and people seem to be switching to alternatives because Fireworks appears to be a dead end.
Without Fireworks, Adobe doesn't have a single UI design app in their portfolio and in particular it seems lots of UI designers are jumping ship now from Adobe to Bohemian Coding and their Sketch app. I'm dumbfounded that Adobe has allowed this to happen.
From what I understand, the Sketch app is created by just two people which makes the inability to keep Fireworks updated all the more baffling.

IOS 8.1 issues on iPhone 4S - open letter

Dear Apple,
Thank you very much for an extraordinary Apple experience during my last almost 5 years.
I’m an Apple fan, starting with 2008 when I’ve entered Apple iPhone family with my first 2G terminal.
Today, I do own and currently use Apple products in my day-by-day activity as well at home.
Your development, since my first iPhone device (first generation iPhone -2G), represents for me an astonishing journey through everything your company has offered in line of devices and software. Today in my family are been used by me nad my family an iPhone 4s, an iPhone 5s, an nano-iPod, an iPad 2 generation, and a MacBook, devices which are extremely reliable and current updated to the last software version Apple had issued for each as applicable.
My bitterness comes from an unwanted experience I have encountered with my 4S on iOS 8.1. I am profound unhappy of the actual disruptions in usage on the basis of un-adaptation and non-fluent operation of my 4S. iOS 8.1 was presented and it should be the step-forward for such devices but, instead, it is only a great “pain”. Apps are closing unattended, the fluency of the operation is so lagged, and functionality has a lot to suffer in this line.
I've made the transition to iOS 8.1 as recommended by professionals and after taking into view and applying all what your engineers and specialists have recommended. Thoroughly I respected letter-by-letter the given indications referring update. And later, after not being satisfied with the newly issues development, I restored three times my device in regard of obtaining that new-breath which was presented during Keynotes and your support service. Still, without any success.
Therefore I had visited Apple local service for a full diagnostics upon my iPhone. Their test came all OK, but without any improvement in general usage on iOS 8.1. Same problems and operation issues are present. I do mention that before, using iOS 7.1.2 none of these above-mentioned issues were appearing.
I’m sorry but I cannot take the step-forward to buy a new 5S nor a newer 6 in order to get rid of these “creepy” problems, due the cost of such terminals on local market in Romania, costs that I cannot afford for few next months. So, hereby I’m kindly asking you to help me, and all of other unsatisfied users of such iPhone 4S terminals, to be able to restore our devices to an early iOS 7.1.2. Or else, to solve somehow, as fast as possible, in a later iOS 8.1.x version of all those impediments we’re hitting ourselves these days after update.
It is extremely hard and frustrating not to be able to use at a designated and well-defined high-level scale of a fully functional device, because operating system or programming-issues, or because the hardware cannot fully comply with the actual needs of a new developed operating system. OS designed for to be used with anything starting with 4S and above, too. I’m writing this letter for to point out to your attention that this is really happening and, due to my humble opinion, all this particularities does not concur to the gained positive image and professionalism which Apple has built and demonstrated in all the past years.
Thanking in advance for your kind support in this matter, I’m looking forward for your kind answer.
Kind regards,
Kikishor - still wanting to be a proud user of Apple products

L.E.
Limited "space" for an open letter...

Issue opening BEx query in Query designer

Hi Expert,
I am facing issue while trying to open a query in the BEx query designer. The query designer opens, then i search for the query and double click to open it. The system hangs there and the query never opens up.
System details BW 7.3 SP9
Please let me know how to resolve this issue.
Thanks,
Anupama

Hi Anupama,
Check your system SAP GUI is latest one or not.
If not ,then uninstall your existing SAP GUI along with all Bex client tool(ex -Analyser,Query Designer,etc) and install latest one.
I already faced same issue .so your problem will solved after doing above steps.
Regards,
Rajesh

Open letter to the chief designer/engineer of the Q10

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