Verizon Wireless False Advertising on Family of 4 More Everything Plan
I am trying to take advantage of the heavily advertised $160 family plan for 4 lines 10 GB of data. I have 4 lines and have upgraded my data to 10 GB. I need to be enrolled in Edge to get the $25 discount per line to actually get the deal. Three of my lines are technically not yet eligible for an upgrade. However, there is a well documented Early Edge Open Enrollment option of which I meet the criteria. I will paste the criteria below. My remaining phones were all purchased well before 11/13/13. The offer is open until 6/30/14. Whether I try online, or calling Verizon, or going to a VZW store, I am told that even though it appears I meet all the requirements, my lines are not tagged as Edge Eligible and there is absolutely nothing they can do about it. My account is in good standing. The manager at the store thought it may be due to my being enrolled in One-bill combined billing with Verizon FIOS. I have since disabled that option so I am on separate billing from each. Still no luck. This is no way to treat customers, Verizon! You plaster an offer all over television, all over the internet, your web site, and when a customer goes to take advantage of it, the customer is denied the option for no reason and no ability for any of your workers to go into the system and correct the issue. As it turns out I will probably just wait for my upgrade date so I can keep my phones and sell them on eBay which will be better for me in the long run and worse for you since you won't get my old phone. For anyone reading this, I have 2 Motorola Razr Maxx's and 1 iPhone 4S. I can easily sell these for $200+ each on eBay so if anyone is thinking of doing Early Edge, you are better off waiting until your upgrade date and keeping then selling your phones. For me it means $600+ in my pocket but more importantly $600 less to Verizon which is what they will resell them for. Verizon, you are too big and too inflexible.
What is Early Edge Open Enrollment?
Early Edge Open Enrollment is a limited-time option to participate in the Verizon Edge program. You can get your choice of the latest smartphone sooner than you would under a traditional 2-yr contract.
If you’ve had your current phone since 11/13/13, you may be eligible to purchase a 4G LTE smartphone through the Verizon Edge program. You’ll pay for your phone in monthly payments.
To be eligible for Early Edge, you must meet all the following:
Be eligible for Verizon Edge
Have had your phone since 11/13/13 or longer
Return your phone in good working condition*
The Early Edge Open Enrollment option will be available 2/13/14 - 6/30/14.
Note: You must return the phone that was on your line at the time you placed your Verizon Edge order, and it must be returned to Verizon Wireless within 14 days of receiving your new phone. If you do not, you may be charged a non-return fee of up to $200.
Last Modified: April 11, 2014
Thanks mrniceguy for educating me. I am well aware of the benefits of the edge plan or I wouldn't be trying to enroll. I am angry that they won't let me enroll early and they do not honor the terms of the program equally for everyone. But as it turns out it is the early enrollment that is not a good deal because you have to turn your phone in. Once your normal upgrade date comes you get to keep your old phone and sell it. Same deal, pay $25 a month on edge and get $25 back on your plan whether you go early or wait till the upgrade date. I wanted to go early because I was excited about getting a new phone. But after being turned down repeatedly and thinking it through, I thought it better to trash Verizon for their policy and point out that patience is better because you get to keep your phone if you wait. So if I do the math as you say I can either pay zero for the phone on edge and give them my old phone, or I can wait and pay zero for the phone on edge and then pocket $200 per phone that I will sell on eBay.
Similar Messages
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Verizon Reps incorrectly led us to sign up for edge, now unable to use more everything plan
I have a family of 5, 3 people on one account and 2 of us each with our own accounts. We have all been loyal customers for 5+ years. With the data pricing changes and new plan options being rolled out, we decided we wanted to take advantage of the More Everything Plan. We also wanted to use Edge plans to upgrade our devices while getting the most cost effective discounts to make the plan work for everything. The main key to the plan is you pay ~$25 a month for your edge phone but your monthly line cost per phone drops from $40 to $15. This main all of our bills more economical.
Sounds great right? So we are in the store, we go through all the options and the rep edges up all of our phones and tells us to call next billing cycle during the week (not open on weekends) the "Transfer of account liability" line to then combine everything into our 10GB shared data plan on one account.
So we all left happy with our new phones and the 2 of us on our own accounts called the "Transfer of account liability" line when our next billing cycle began. We were then told YOU CAN NOT TRANSFER AN ACCOUNT WITH AN EDGE AGREEMENT
Wow...completely misled by the reps in the store. Now we are all stuck with double sized bills that would make no sense for us to ever sign up for on our own. The store has said this issue has been raised up to corporate since it was fully their fault but it has been over a month now and they still say they have no answer for us. THIS NEEDS TO BE RESOLVED.
The only option they suggested is maybe we could pay off our edge agreement in full (~$600 each) and then do the transfer. But the one question they can't even answer in this scenario is will we still receive the $40 ---> $15 discount on the monthly line cost for having an edge plan phone. If not, this would not make any sense and we would still be paying double what we signed up for.
This issue needs to be resolved ASAP as we have already paid multiple months since this started of exta high bills. I used to speak highly of Verizon but this has changed my mind completely. I'm coming to this forum as a last means of help as no other person in store or on the phone has been able to help.
ThanksHow To: Direct Message and ArnettH_VZW
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Loyal customer very frustrated with Verizon and Verizon wireless
Moved to Off Topic board
Early Edge works by having you turn in the phone on the line that is early edge upgraded. You then start paying for the full cost of that phone over 24 months, sooner once you get to 75% paid off on that phone, where you can trade it in and start again on another phone, but you will have lost the money already paid up to 75%. When you trade in the phone for Early Edge and then trade in the new phone for edging up, the phones must be in perfect working order with no damage of any kind.
The money "saved" comes from being on Edge where, if the phone is on a plan with 6GB or more data, you save $25 per month on each Edge phone, $15 if on a plan with less than 6GB. However, you turn around and put that $25 back onto the phone payment each month, so you DO save $25/$15 but you basically break about even on a 6GB and greater plan after the phone cost.
BUT, in the end, if you get a better, more reliable signal from ATT, and you have an awful signal with VZW, you might consider a switch, but you'd have a large sum of ETFs at this point to cancel all 5 lines. There are also special stipulations as to who and when one can Edge up or start Early Edge, such as 6 months straight on-time payments.
Verizon Edge FAQs | Verizon Wireless
Early Edge is basically just starting the Edge plan early, so the above page should answer a lot of the questions regarding eligibility. Be warned however, that there are a lot of people with issues who decided to take advantage of this program, namely the trade-in process of sending old phones back and then finding charges on their bill for phones that were "not" received at the warehouse.
It is my opinion that you should not go this route, because if you have less than stellar service now, you are setting yourself up for possible frustration and another 2 years of disappointment. -
Basic question is why are any of the minimun 8 Verizon reps that I or my Authorized Verizon Rep (at Costco) spoke with unable to resolve a very simple, straightforward issue that should have been resolved in 15 minutes max. Instead I (a 14 year verizon customer) have been given the runaround and have invested over 6 1/2 hours in trying to get someone to acknowledge that I an owed 1 GB of Bonus Data on my new phone on our new plan. My wife got hers. I am just venting now as I intend on returning the phone tomorrow (I got it Thursday) and turning around and getting an identical new phone. This was suggested to me as an option by both the Rep who sold my wife her phone and the rep who sold me mine as that way I would not have to contiinue dealing with this ridiculous state of affairs (they indicated that my Free gig request was being sent to another department and that it would be about 7 days befor they get an answer). Just Venting . Thanks
No I was considerate, etc. The root of the problem stems from the fact that when I went to get my new phone I asked the salesperson if I should sign up for the new plan or if my wife should do it the following day when she buys her new phone (also at a Costco but in a different state). The salesperson said it made absolutely no difference so I elected to have my wife do it. When she did the next day she got her free Gig and her salesperson told her that I need to call in to make sure I get the gig that I am entitled to as well. That's when the runaround started with the first call consisting of me basically advising Verizon of what the promotion consists of, etc.since they insisted that it was one gig per Plan, that there were no exceptions to this, etc. As mentioned they wanted to know where I got the information that it was one gig per qualifying phone. (Both the rep and her supervisor obviously were not aware of how Verizons heavily touted More Everything plan works). They told me finally that I needed to go back to the Costco where I got the phone. I did. The salesperson apologized numerous times to me for advising me that it made no difference who signs up for the plan or when. She then spent over two hours on the phone (with me next to her) attempting to explain to Verizon what happened, how it was her fault, and how I was clearly entitled to the Bonus Gig since I also had a qualifying phone. Finally she was transferred to someone who authorized the Bonus Gig (since I was clearly entitled to it) and who indicated that it might take 24 hours to show up on my new Plan. 72 hours later, no change, and the runaround continues some more. The only reason I even came to this forum was to let off some steam since no one could give me an answer.. It's clear that I am entitled to the Bonus Gig yet the last supervisor I spoke with told me that he could only pass the request on to another department via e-mail (no direct contact, etc. even though I gave him the name and employee # of the Verizon rep who indicated the Bonus was approved) and that an answer should be forthcoming in about 7 days. I was very cordial with everyone I spoke with as I understand that they take their direction from the top. The countless hours I have spent dealing with this situation is something that no-one should have to go through, particularily someone who has been a Verizon Plan customer since about year 2000. Everyone seems to agree that I am entitled to the free gig but no one seems to be in a position to help this customer. Its a horrible way to treat someone. I talked with the original saleslady today and told her I would be in tomorrow to turn in the phone and get a new one along with the gig I was entitled to. She said that would be fine and wouldn't be a problem but that she would be happy to try calling Verizon once again to try to resolve the issue. I indicated that I'm done with wasting time taliking with well-meaning and courteous (and I assume underpaid) employees who I assume are pretty much directed from above that any concessions they make, even if the customer is entitled to them, will reflect badly on their employee evaluations . Good thing I am retired or I would really be worked up. They only way I would consider even talking to Verizon anymore on this is if they were to waive the $60 in upgrade fees my wife and I paid for the new phones. I hope this explains the situation to your satisfaction. Thanks.
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9/19 guaranteed ship date, seems like a clear cut case of "bait and switch" on top of the customer service failure.
State and federal laws are in place to protect consumers from false or misleading advertising. These laws make deceptive claims illegal. No business may make false, misleading, or deceptive claims about a product regarding its:
Price
Quality
Purpose
Consumers who are victims of false or misleading advertising should contact an experienced lawyer to find out about his or her rights and actions that can be taken.
False advertising is any published claim that is deceptive or untruthful. Misleading advertising is any published claim that gives a consumer an incorrect understanding of the product they are interested in purchasing or using. The false and misleading advertising by companies of any product may result in the consumer suffering a financial loss, or another form of damage to the consumer.
The financial losses or damages acquired by a consumer due to the false or misleading advertising may not be significant. However, this is not a cost that any consumer should have to endure. Consumers who have suffered from financial losses or other damages may participate in a class action lawsuit to recover compensation for any losses incurred.
The Types of False and Misleading Advertising Tactics
There are several types of false and misleading advertising tactics used by companies to lure in unsuspecting consumers. Some of these tactics include:
Bait & Switch Advertising
High-Pressure Sales Tactics
Deceptive Form Contracts
Artificially Inflating Prices
Failure to Disclose
Bait & switch advertising is the advertising of a product that the business does not provide or does not intend to sell. Businesses usually lure consumers into stores by promising to sell or provide an item or service at a certain cost. Once the consumer is in the store, the business tries to sell the consumer a more costly item or service.
High-pressure sales tactics are used to get consumers to purchase a service or product that he or she does not want or does not intend to purchase.
Deceptive form contracts have ambiguous promises or fine print in their contracts that are usually overlooked or misunderstood.
Artificially inflating prices is used by businesses to give the illusion that a great deal on a product or service is available.
Failure to disclose is a term used for when a business does not inform consumers when an item or service is currently unavailable, or when an offer has expired.
Consumers may be awarded a variety of remedies against any business that engages in false or misleading advertising. These remedies may include:
Monetary damages
Injunctions ordering the businesses to stop running the advertisements
Injunctions ordering the businesses to stop engaging in deceptive practices
Injunctions ordering the businesses to include disclosure statements in their advertisingGood luck in proving that they purposely deceived you, me, and anyone else still waiting. I'm would guess that they were told by Apple to expect a certain amount devices, and when that amount fell short...well guess what happens...backorders and furious consumers. Was I upset that I had trouble pre-ordering...yes. Was I a bit bothered when my ship date moved...you betcha! Will my world come to an end if I don't have my new iPhone today...nope, not at all. I'm not saying you shouldn't be bothered but it's not like it's a limited edition device and they're only producing so many. Everyone who wants one will eventually have the opportunity to get it...some of us will just have to wait a little longer. I'm in no way telling you not to be upset, after all, you're entitled to your own opinion and feelings...I just know that my energy could be better used on something more productive than being angry at Verizon. After all, I know they're not sitting on a boat load of phones just pointing at laughing at the fact that I have to wait. When they have it, they'll ship it. I'll get mine and I'm sure if you hang in there, you'll get yours too. Have a great evening and smile...life's much to short to spend any moment being upset over something as simple as a delayed phone.
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Open letter to Verizon Wireless Management and Customer No-Services
After more than 10 years as a customer of Verizon Wireless, I have recently encountered several situations that have caused me to begin the process of changing my service provider to another company. Verizon has "zero" loyalty or appreciation of its existing customers; they have poor, and in one particular case, rude customer no-service representatives and policies.
I purchased a new smart phone for my college daughter. Of course, activation of this new phone required the purchase of a data plan, even though she doesn't need or intend to use data services. (That's fine; I was aware of this cost even though I believe it to be over-priced). In addition, they also required a $30 fee for signing a new contract. Seriously? Are you kidding me? A fee for the "privilege" of signing a contract with the big, powerful, arrogant Verizon? I don't want a contract in the first place; it is Verizon that wants the contract. They should pay me for signing a contract. I could understand a fee for a new account setup (not really, but it makes a little sense) but a fee for an existing multi-line, long-time customer where the paperwork is nothing more than a mere mouse click of the "I Agree" button?
So, the daughter gets her new phone with 24 months of data (for the low, low price of 25 months.... yea right). We take her old phone, which she has had for several years, and decide to use it on another of the lines in our family plan because it has a qwerty keyboard. Now, I learn that I have to sign up for a data plan to use this old phone on a different line. This phone has been in service for several years with no data plan but now I have to have a data plan to use it? What the **** ??? I only wanted to use the phone for voice calls and a few texts. I have no need for data. This phone, an ENV3, is not well suited for data services anyway. (No, I won't be using this old phone after all.)
Companies such as yours dream up junk fees; this one amounts to $1.25 per month additional revenue. They do this as a way of increasing revenue while advertising a lower price, ie advertise $30.00 per month but actually charge $31.25. I suppose they all pat themselves on the back and start counting all the new-found money. The management is so stupid and arrogant that they do not realize what the long-term impact could be. In this particular case, the end result shall be the net loss of $250.00 per month in revenue. I know that you don't care; that is painfully obvious and clear.
Well Mr. Verizon, you may consider this to be my official letter of resignation. Consider me gone, done, history. I don't need you, your arrogance, or your over-priced services. I currently pay nearly $250/mo to your company for six phone lines, four of which are "very lightly" used for calls and and a few text only. Personally, on my line, I do nothing but make and/or receive an average of two 3-minute calls per week. I put up with a lot of crap making my money; I do not have to tolerate any when spending it. I WILL be taking ALL my business elsewhere. Four of my lines are currently month-to-month with no contract. I will be moving these to another provider in the coming week. The remaining ones will be moved upon expiration of their respective contracts.
CheersVerizon has no obligation to respect your "loyalty." They do, however, have an obligatory fiduciary duty to their investors, hence the "upgrade" fees, "line access" fees, "regulatory recovery" fees, data plan "repuirements", and data caps, none of which are intended to buy YOU anything. They are assessed primarily to provide profits to them and dividends to their investors, along with a source of capital expenditure for their network expansion whose sole purpose is to attract more customers to provide more revenue streams to meet their aforementioned fiduciary duty to serve their executives and investors ever greater profits and dividends. And in this country, that is ALL this wireless game is about. EVERYTHING else, be it customer service, value of service, loyalty or anything else, is secondary.
And you think other carriers are any different? Nope. They all are in this for the exact same game, however they choose to play it, plan for plan, fee for fee. Sure, details differ, some plans might look more appealing and for some, prudent shopping around might even net some nominal cost savings, but all in all, they pretty much charge the same fees and require the same data plans, because that's where the big bucks are, and one way or another you will pay them or you will do without (which might be a blessing in disguise).
I personally don't like this any more than you do, and I would favor strong federal regulatory oversight much as they have in Europe Latin America and Asia, along with homogenized network infrastructure which stimulates competition by allowing easy interoperability of phones and devices irrespective of carrier, but I fear it will be a cold day in hell before we ever see the likes of that here. According Republican thinking, that's just not the "American Way." -
Does Verizon Wireless really care about its customers?
I tried to purchase online the free Ellipsis tablet on Black Friday with the 2 year agreement. The website directed me through the process and then told me I had to change my current plan. I didn't want to change my plan. So I backed out of the process to think about it. But after talking to some Verizon agents, I find out that I didn't have to change my plan. Their website, in essence, lied to me by telling me I had to change it and directing me to the new plans page. Now, they will not honor the contract I tried to initiate Friday night. I tried talking to customer service about it and every agent I talked to was polite but they said there was nothing they could do. The last one I talked to took my complaint to his supervisor. She was willing to knock an extra $50 dollars off the current $150 sale price but she was not willing to revert back to finish the contract that the website told me I couldn't have without changing my plan.
As a result of that, I have cancelled my hotspot and have no intention of ever buying another phone or accessory from Verizon Wireless. I have been a long term customer and I really didn't want it to come to this.EvanO,
I appreciate your response but I have talked on the phone with Customer
Support numerous times and neither they or I am willing to budge so
there is no solution that I can see. As I explained to them, they will
lose far more than the cost of the tablet by me leaving, but that
doesn't matter to them. I was informed (after Black Friday, of course)
that I didn't need to change my plan to get the deal on the Ellipsis 7.
But, the website told me I did need to change it. No one I talked to in
Customer support disputed that either. In fact, it was a customer rep
that informed me that I did not need to change plans and should have
been able to get the tablet as a stand alone contract. The website,
however, did not make that clear to me nor available to me. When I
confronted customer support about it, all I get is a bunch of apologies
and 50 dollars off the tablet if I want to buy it. I tried as nicely as
I could to tell them that I wanted the tablet at the Black Friday price
because /I tried to get it on Black Friday/ and the website said I had
to change plans, when in fact I didn't. In my mind, that is false
advertising and worthy of a report to the Better Business Bureau, which
I thought about but decided its not worth the hassle. I tried
explaining this whole situation to customer support three different
times (you are number 4), and they feel it is more important to lose my
business (which is more than the cost of that tablet every month) than
to find a way to complete a contract that I tried to initiate on the
appropriate day.
I have cancelled my hotspot already, two phones that are eligible for
upgrade (but that ain't happening!!), and a third one that will be
contract complete in 3 or four months. When that one is done, I will be
completely closing out my business with Verizon Wireless. VZW isn't the
only game in town. I hate the thought of leaving but I refuse to just
sit back and do nothing.
All of this has shown me how important long time (10+ years) loyalty
pays off and how much we customers really don't matter to VZW.
If you can talk someone into changing their mind, great, let me know. I
am not budging on this, and for all the run around and neglect I have
gotten over the past couple weeks all I have been offered is a truck
load of "I'm sorry this happened!" and $50 dollars off. I believe the
representatives I have been in contact with have been truly apologetic,
but the corporation isn't. And I am not going to bow at its feet. The
ball is in their court. They feel it is more important to lose $300 or
more per month in my bill than to complete the contract I tried to
initiate on Black Friday (for a $250 tablet). So be it. If they want my
business, they know what they can do to keep it.
Thank you for your time. -
VERIZON WIRELESS PLAN CHANGES, CONTRACTS, UPGRADES - Lack of Customer Service!
I have been 1 of your customers since August of 2006.
I even own a 2nd phone line that I have been using since approximately 2002
Most recently I had inquired with Verizon Customer service about upgrading my cell phone from a BlackBerry to a Droid Maxx (for one of my accounts)
My first inquiry was with a Verizon Rep on the Verizon Online Chat on February 16, 2014. I told her that I wanted to upgrade my cell phone from a BlackBerry to a Droid Maxx, and I inquired about my Unlimited Data Plan. She said I would “not” lose my Unlimited Data Plan even if I upgraded to a Droid Maxx. I also asked about a Hot Spot, and she said that would be “included in my Unlimited Data Plan” at no extra charge.
I called Verizon 611 later that same evening and talked live with a Verizon Rep, again asking and confirming the answers to the same questions. I also asked about “throttling” if I went beyond a certain usage on my data plan, if I upgraded to a new cell phone. He told me that I would not be limited to certain speeds and bandwidth, no matter how much I used my cell phone since Verizon does not throttle their customers’ data speeds (since Verizon had received so many complaints in the past for throttling, so they do not do that anymore). He also said there would “not be an issue with upgrading to a new cell phone and keeping my current data plan.
A few days later, as I looked further into upgrading my device, and trying to make a final decision, I again called Verizon 611 – Customer Service. But this time the Verizon Rep that I talked to contradicted the other two Verizon Reps info because he told me that I would “lose my unlimited data plan” if I switched to a new cell phone. He also said if I made any changes to my plan, I would lose my Unlimited Data. He said there would also be an additional charge for a Hot Spot. I asked about bringing on a 2nd person to my plan, and keeping Unlimited Data on one of the phones, while having a 2nd data plan package for the other phone for the additional person. He told me the Unlimited Data Plan would only apply to the Original phone on this account and the original phone number. But if I added a 2nd person/phone to my account they would “not” have Unlimited Data since the new (2nd phone) was not grand-fathered in to this current plan that I had with Verizon.
Finally I decided to go in person to visit a Verizon Store. When I went into the Verizon Store at Jantzen Beach, North Portland, Oregon, the Rep I talked to said she had been with Verizon for almost 8 years. She said all of the info that the other “3” Verizon Reps had given me was “not” accurate. At this time, I learned that “ANY/ALL changes to my plans would immediately make me lose my Unlimited Data Plan. And the ONLY way I could keep this plan, would be to buy my own cell phone (at full Retail cost) and have it added to my account. And that if I tried to add a Hot Spot, it would cost additional money outside of my data plan. Also if I tried to add a 2nd person/cell phone to my existing account that I would immediately lose the Unlimited Data Plan. I was not allowed to change my cell phone#, add any additional user or cell phone, or upgrade my device without losing my Unlimited Data. She also said maybe I was told something different by the 611 Customer Service Reps because they have authority to make changes or exceptions to plans, and that normal Verizon Store employees do not have authority to make the same changes.
My complaint and question to Verizon is…..WHY do all “4” Verizon Reps have different explanations, advice, rules, etc…when it comes to something as simple as upgrading to a new device and wanting to keep my current plan? To me, the rules and explanations should not vary day to day, and depending upon who I talk to?
I was originally an AT&T Customer prior to 2006 and I switched to Verizon. This is my first real experience with HORRIBLE customer service and deception from Verizon!
IF I had made any changes when I initially or immediately after I inquired via the Online Chat, I would have LOST my current data plan! And then to tell me that I need to go out & buy my OWN phone at FULL Retail price If I want to keep a plan that I’ve had for years now!!!
How much money have I already paid to Verizon in Monthly usage charges since 2006 (for almost 8 years now)??? And you want to reward me for this loyalty and being a Long time customer by cheating me out of my current plan, or trying to deceive me with false promises that I won’t lose the plan? And then when I finally do want to upgrade, you will take that plan from me? And even after being a customer for 8 years with one account and almost 12 years with my 2nd Verizon account (that I listed at the beginning of this letter), you won’t even offer to give me a free device or a discounted device for renewing my plan? NOW I need to buy my own phone if I want to continue on with my current data plan?
None of this makes sense, and I have now been told “4” different versions of rules, exceptions and Plan change policies by 4 different Verizon Reps! They ALL work for the same company --- Verizon Wireless --- so they should ALL have the same answers and rules, right? I really feel nobody is being honest & upfront with me about this, and I am seriously considering moving back to AT&T Wireless. As at this point, Verizon wants to do nothing to reward me for being a long-time customer. I’m beginning to feel that the goal here is to deceive me and cheat me out of my Unlimited Data plan.
What can you do to make this right? I know you must have record of the Online Chat and also you record 611 Customer Service calls too? How can you explain why all “4” of your Reps have different rules and explanations for Verizon phone plans?
If I do not receive an acceptable response to this letter, you can count on me moving back to AT &T Wireless. I will also tell all of my Friends & Family that are currently with Verizon about this negative experience. In the past I have encouraged others to move to Verizon Wireless, but now I no longer feel that is good advice for anyone.
My boyfriend who “almost considered” switching his service to Verizon, is now seriously considering the integrity of Verizon. He works in Information Technology with large corporations and will also pass this story on to his business associates.
I look forward to your response and explanation. I feel that after my long term loyalty as a Verizon Customer, I deserve much better treatment and honest answers from Verizon.cheralin333 wrote:
I find this all very interesting that the 3 responses I got to this post are ALL defending Verizon jacking around a long time customer. I would almost venture to guess that Verizon hires people (probably in India & Pakistan) to read their forums and defend whatever they do to their customers. How do I become the bad person for wanting good customer service? How are they in the right for trying to be deceitful. None of their Reps had the "same story or info." NOW I have 3 responses from "supposed PEERS" or other customers in the Verizon Community. But instead of rallying with me as a customer all 3 are posting comments like they "work for Verizon." And even Ann's response contained info that I already had in my original post. And this last post from pherson knocks me for not being loyal?? I have been loyal for over a decade but why would I kiss up to anyone that is trying to make me take it in the shorts??? I'm convinced you are all making minimum wage from Verizon to read their forums and defend their ridiculous practices. Go find a real job.
No one is "defending" Verizon. We are telling you that
A) No one from Verizon corporate will see you post
B) Even if they did they are not going to change policy because 1 customer or a few or 1000 or 10,000 threaten to leave.
So there is no point to your rant. It was waste of time. The people you intended it for aren't going to see or care. Also the FCC, FTC, BBB, etc etc are also a waste of time. The only thing you can do that you have power over is to speak with your wallet and go elsewhere. That would be FAR more productive than what you've done here. I still don't get how people think that because they made a post on a messageboard they can change things. Like people haven't been complaining about this for literally the last 620 days. How's that worked out so far?
Oh and I SHOULD report your post that is full of insults. Next one I WILL. How is that for a threat? -
I ordered the g505s from lenovo outlet about a year ago. After researching, it looks like there are multiple versions of the g505s, ranging from different processor types, and "dual video cards". Well the dual video card is what has me ticked off. It looks like only a few of these variations of the g505s actuall have the dual video cards, a dedicated GPU as well as the one built in to the APU. The problem is you are stating all of these come with dual graphics. Anyways, I purchased this because it was promoted as having the dual graphics, since I was going to use this for light gaming. It said dual graphics on the sales listing, as well as a sticker on the laptop it self by the keyboard that says DUAL GRAPHICS. I recently started to attempt gaming on the machine, and since it didn't live up to par whatsoever as far as gaming goes, I decided to check what type of GPU the laptop actually had. To my surprise, it only has the the APU with no secondary graphics card. This is false advertisement and I am not the only purchaser who is aware of the situation. Unfortunately, and fortunatley for you, I bought this a year ago and I doubt I would be allowed any sort of reimbursement or trade-in since it's been so long. I hope which ever employee reading this can give me an explanation, or even a way of settling this matter. I may be inclined to pursue legal matter in this.
Here are other threads of people having the same issue
https://forums.lenovo.com/t5/Lenovo-3000-and-Essential/g505s-dual-graphics-false-advertising/td-p/12...
https://forums.lenovo.com/t5/Lenovo-3000-and-Essential/G505s-Dual-Graphics/td-p/1572700
https://forums.lenovo.com/t5/Lenovo-3000-and-Essential/G505s-Dual-Graphics/td-p/1249893What can be said? You were misinformed. At worse case lied to.
If you can prove your statements and believe it was a material change to what your contract states file a complaint with your states attorney generals office or consumer affairs division in your location. Send copies of your complaint via certified return receipt to Verizon Wireless at the address in the contact us link at the web portal.
Good Luck -
New phone and possible extortion with false advertisement
So I went to the nerby verizon store as a continuing customer and bought a new phone on October 29th. They told me I wouldn't be allowed to keep my old number because when I added it to my relatives family plan it was automatically put on a contract (without my knowing). So I had to get a new number. I signed up with the following plan (as shown on the chart they handed me):
Smart Phone ($40 unlimited talk and text nationwide)
4GB Data Plan ($70)
Bringing it to a total of $110
Since I am a qualcomm employee, they said I get the 20% discount. 20% of $110 brings it to a total of $89.
I have a showing of $300 (for the phone) and $110 (for the first monthy fee) being taken from my bank account. When I asked to store clerk why I am paying the extra $21, he said that is for the activation fee, and I said okay. I confirmed if the re-occuring monthly charges are setup to be automatically deducted from my bank account and the clerk confirmed that it was setup. Here is were things go wrong. A month later I get a phone call saying I never payed my monthly fee and owe $229.87. I need to pay this immidiately or my service will be cancelled. Not having enough time in the weekday to talk with verizon due to work I head over to their store today on the weekend to investigate this. They tell me I never payed $110 according to their records and there is nothing they can do about the fee. They give me a number to financial services who is nothing but an automated system over the weekends. I'm thinking once I actually get ahold of a person who can help me with this, not only will I have to pay a late fee (due to the clerk lieing too me or screwing something up), but these numbers don't match up at all with the $110 I am supposed to be paying monthly let alone the 20% discount I should be getting. Should I start calling a lawyer for false advertisement and extortion?James112233 wrote:
So I went to the nerby verizon store as a continuing customer and bought a new phone on October 29th. They told me I wouldn't be allowed to keep my old number because when I added it to my relatives family plan it was automatically put on a contract (without my knowing). So I had to get a new number. I signed up with the following plan (as shown on the chart they handed me):
Smart Phone ($40 unlimited talk and text nationwide)
4GB Data Plan ($70)
Bringing it to a total of $110
First let's clear this up
Line Access Fee $40
Unlimited talk and text with 4 GB data $70.
I'm not sure why people thin the talk and text applies to the $40 when it's clearly doesn't when you look at the plans.
Anyway you get 20% off the "data" part which would be a $14 discount. Accusing Verizon of extortion and false advertisement on a public messageboard is a serious charge and grounds for a libel suit if you can't prove your accusations( which you can;t ) -
Verizon Wireless keeps dropping the ball.
Back in March 2012 I was tired of the billing issues T-Mobile had with Suncom UnPlan users and decided to start shopping for another account.
My employer had a discount at all of the major Wireless Providers.
I called Sprint then AT&T saving Verizon for last. Both Sprint and AT&T had decent rates but when I called Verizon the sales agent made a compelling quote.
He offered me the 2000 Minute Family plan with Unlimited Talk and Text for $120 for 5 lines. He then offered me a smartphone for free with 4GB data for $30 more per month plus I would get a 20% discount. This rate was within my budget and about the same as the rate I had with T-Mobile. He gave me an estimate of the monthly cost and it was around the $150 rate. I agreed to the deal and we conferenced with the 3rd party for the contract.
I received my phones fairly quickly. I also quickly noticed the Verizon Coverage was not as good as T-Mobile especially in my house. Verizon shipped a free network extender to cover that gap. After about 1.5 months of service I received my first bill and it was huge. They had charged me activation charges for the lines that was not discussed by the salesman plus they had added $50 of monthly line charges and partial pro rated line charges that I was not quoted.
I called Verizon ready to disconnect. I ended up talking to Executive Support who corrected the billing but to my concern they did it by adding a "promotion" that would expire and I would have to call to have re-added once it expired. At least the bill was correct and I paid the same rate for a year as a loyal paying customer. Once the year had passed the "promotion" dropped and I had to go through a huge hassle to have it re-added again but they did, I was also encouraged to drop to the 1400 minute plan since I wasn't using very many minutes.
In October 2013, I contacted Verizon exec support to see if I could take advantage of some phones Best Buy was selling and to make sure my rate would not increase. The agent helped me do early upgrades and said everything should be fine. But, after the year was up they added the $50 monthly charges again. I called back to have the bill corrected and they said they would contact a department to see if they can put the "promotion" back on my account. I did not receive a call back. 1.5 months passed and I was getting the dirty Verizon calls where they didn't leave a message and answered one of them. It was billing wanting me to make a payment. I had been paying monthly, and the same rate monthly but they were wanting more but they had not contacted me back. I was hung up on 2 times in the IVR system then finally spoke to an agent. She promised to have a supervisor on the line and after about 45 minutes of trying she promised they would call me back which they did not. I then contacted VerizonWireless on Twitter having a very public expression of my ordeal and also getting quotes from Sprint and AT&T responding to those very Tweets. AT&T wants my service for $155/mo for 5 lines, 2 smartphones, 10GB shared Data, unlimited talk and text which is very comparable to what I have been paying Verizon without the $50 line charges. I finally was able to get an Executive support person on the phone and she was rude, un-understanding, and ended up rudely hanging up on me. I called back to support and wanted to complain against her and her refusal to escalate along with the hangup. I was promised again a callback. At one point I had told the Executive support exactly what I want out of this situation.... either:
1) Correct the billing, Remove the $50 monthly charges as my verbal agreement in the initial sales call was defined.
or
2) Remove all charges, no disconnect charges, we can wash our hands of each other and I will begin anew with AT&T.
Before hanging up on me she offered a $200 one time credit but no permanent billing fix. She welcomed the disconnection of my service and offered no termination charges for one of my 2 lines still in contract. I informed her I did not consider being within any contract once they breeched it by adding charges that were not agreed to in the original sales call/contract.
After contacting Customer Service again the agent I spoke with was appalled by the way I was treated and assured me they would escalate to the level beyond the agent who hung up on me and promised a callback. She also noted that the account shows they had offered a $200 credit every 4 months which exactly offsets those monthly charges and I told her that was EXACTLY the kind of thing that could resolve this for us and I was good with that. She said she would apply the credit and it should show up within 3 business days. I continued to check and almost 2 weeks passed. No credit has been added.
I called back again tonight 6/27 and asked the agent when the credit would be applied... She told me the credit was pending a supervisor approval and couldn't guarantee me that it will ever be applied. I explained how many hours I worked on this and the time I have invested along with the mental anguish. She wanted to consult with someone after she had me tell her the whole story again and was away from the phone for some times. Once she came back she pushed the point everyone at Verizon wants to make telling me the promotion expired. I had to keep explaining the promotion was only placed on my account to correct the billing issue caused by the rate the sales agent had sold the service to me. I told her I didn't care what they wanted to call the price correction as long as my bill was back down to the affordable rate. She wasted 1 hour of my time tonight. Again I have the promise of a callback. I thought 2 weeks again this issue was totally resolved but it appears it is happening again.
Now I must mention the other issues I have had with Verizon. And the other hours of calls related to the LG phones sent to me originally and how I had to send d back 8 piece of junk phones with issues such as charging issues, non responding keys, screen not responding, microphone failure, etc. And the torture it took to get Verizon to send replacement Samsung phones for these units. Verizon wrongly made me purchase all of the back plates and batteries instead of providing those.
Another issue was he hassle I had with BestBuy where they couldn't sell me the phones due to Verizon having my Droid Charge showing up as an Unknown Device in the system. This disrupted the BestBuy system and cost me hours of support on the phone/ at the store/ backing up lines. Etc. Best Buy was at the point where they were just going to give us the phones because of all of the trouble. All of the trouble stemmed from how Verizon changed the phone to an Unknown device in punishment for having an unlocked device.
Another issue was with coverage at my Son's college. They had almost zero coverage and Verizon support put in a ticket to investigate. They found it was due to coverage. The agent that put in the ticket said they would provide him a range extender at no cost if they found it to be an issue with coverage. When I called back to have the range extender shipped they balked. The person on the phone pretty much called me a liar and I had to go through executive support again to have the range extender sent to resolve his problems.
All said, Verizon has an investment in me, they have provided 2 range extenders. The have corrected errors that resulted in activation fees. They corrected pricing errors by adding a counter acting "promotion". They still are more expensive than AT&T even without those line charges. Why can't I just have the original deal honored. Why does my time and investment selecting a service, listening to a sales pitch, accepting a deal, not count for anything? Why must I spend hours on the phone to get things corrected? Why was I sold a non-standard plan? Why do I have to shop again for service? Why not just honor the original deal? Why is Verizon more expensive than AT&T? Why does Sprint/AT&T/ and T-mobile have better coverage locally than Verizon?
Please send this information to the CEO.TonyD_VZ wrote:
I'm not sure you fully read/understood my wordy post. A sales agent made an offer (verbal contract) which I used to select Verizon's service. There was no "pro ration" talk. I know most people probably physically travel to a dealer and make their wireless purchase, this was not the case for me. I did not sign a contract. I listened to the telephone salesman's sales pitch, entering into the contract on his word. I did not use any other method to "validate" his offer as I trusted him as an agent of Verizon Wireless and took his word much like you would accept the word of a car dealer if he told you the price of a car also included free oil changes and a free tank of gas monthly. If you went to the dealer and they started charging for oil changes and gas after the sale was made based on the salesman's offer, it would be a breech of the verbal contract and it is very likely that a lawsuit would award the plaintiff a victory (If there was any way to prove the wording of the verbal contract). Lucky for me, Verizon Wireless records their sales calls and a third party is engaged to verbally witness the contract "signing". Though my wordy story is confusing due to the convolution Verizon has spun into this web, the issue here is entirely based on the initial offer I accepted from the sales agent. I would not have selected Verizon's service if the offer had been $50 more per month like they are now trying to charge me.
I understood your post just fine. What I am pointing out is the fact that the customer agreement specifically states no other "contract," verbal or written, overrides the customer agreement.
"This agreement and the documents it incorporates form the entire agreement between us. You can't rely on any other documents, or on what's said by any Sales or Customer Service Representatives, and you have no other rights regarding Service or this agreement. This agreement isn't for the benefit of any third party except our parent companies, affiliates, subsidiaries, agents, and predecessors and successors in interest. Except where we've agreed otherwise elsewhere in this agreement, this agreement and any disputes covered by it are governed by federal law and the laws of the state encompassing the area code of your wireless phone number when you accepted this agreement, without regard to the conflicts of laws and rules of that state."
So, no, there was no other binding contract you or Verizon entered into. Their customer agreement is quite clear about that. No analogy or comparison to any other type of service or contract applies here. You consented to the customer agreement which includes the above statement. I am not saying I agree with it or like it, but that is the contract you agreed to.
The recorded call and third party witness won't help you. It doesn't matter what the agent said, or what anyone witnessed other than the Verizon Wireless Customer Agreement. Having said that, the contract for service doesn't include pricing, only that you will maintain service for the duration of the agreement. The plan, pricing, and features are not part of it. Neither is a guarantee of an employee discount. If you have a discount that applies when you sign up for service and then change employers during that time, you will lose the original discount as it is not part of the contract. Additionally, the customer agreement states that no class action lawsuits are allowed. -
Open Letter to Verizon Wireless
Dear Verizon,
I have been a loyal customer of yours for about 11 years now. You have been my only cell phone service carrier since I was 16 years old. You have been able to keep me with you because of your customer service and your coverage areas. However, I feel that we have just grown apart these last few years. .
You see, though your service fees have always been higher than the competition. I was always able to justify the expenditure because of your excellent coverage, unlimited data plan, and excellent customer service. There was a time when my phone was broken and I was still months away from getting an upgrade, but you allowed me to do so anyway. That is great customer service. I cannot tell you how many times I have been out in the middle of nowhere lost, yet still had service to use the GPS to guide me back home. That is excellent coverage. In addition, your unlimited data has provided me with access to the internet and netflix when I could not afford cable which has been extremely valuable.
However, I just do not think you love me anymore Verizon. It all started a few years ago when you decided you did not want to provide your customers with unlimited data. I was able to upgrade my phone to 4G and was still grandfathered in, so you didn't hurt me too much. Then, you decided that you were not going to honor grandfathered data plans with phone upgrades, which stung all the more. Now, you have decided that you no longer love me by throttling the data for those of us who are still grandfathered in. You say it's not throttling, but let's call it what it is, throttling.
I spoke with your customer service (which as I mentioned has always been 5-star), and I was trying to see what I could do to lower my monthly bill. To my dismay, I found that I have only two options: 1) upgrade my phone and receive a new 2 year agreement, or 2) buy a new phone with Verizon Edge, either upfront of have my payments spread across 20 months, and pay roughly the same amount as the 2 year agreement price. Both of these options will cost me roughly the same amount of money that I currently pay. In addition, I asked if I could keep my existing phone and get the cheaper Verizon Edge plan, but I was told that is not an option. In essence, to continue to do business with Verizon, I will be forced to pay for a product I don't necessarily need. I feel like President Obama is in charge of your company now, requiring everyone to buy what he mandates. There's no freedom of choice, and as a son of a Veteran, I truly value freedom.
You see, up until now I have been able to justify your high prices for service, coverage, unlimited data... but I just cannot be in this relationship anymore. I know you've tried to woo me back with "Unlimited nationwide calling and text messaging." The truth is, I've never used more than 100 minutes on the phone, and I already paid a premium to have unlimited text messaging... and I was ok with that. To be perfectly frank, what I'm saying is that your new plans suck and add absolutely no value to me. In fact, I would say your new plans have much less value to me now than before. I get much less than I had before (as I stated, your "unlimited nationwide calling" adds absolutely no value to me), and my rates will not go down, it's baffling.
I just wanted to let you know that I will now be acquiring internet, a much cheaper plan with another carrier that has unlimited nationwide calling, text messaging, and enough data to satisfy my needs, and a carrier that provides coverage where I need it. I will be getting all of these things for less than I am paying you now (and less than I would have to pay with your new plans). So I guess what I'm saying is that I am breaking up with you. It hurts me, but I know you care more about your bottom line than customer loyalty, and I can understand that. I am a proponent of capitalism. However, I am also a believer in free markets, and I believe (and I think other long-time customers will soon find out) that you now offer an inferior product based on price. Because of your short sighted plans to raise revenue when the overall economy is down, you will hurt yourself more than you will help yourself in the long run. I am only telling you that because I care. It has been a good ride, but I must now leave you before you lure me back in with false hope of ever getting better.
Sincerely,
Paul H.Amen to this wonderful letter!!! I have been with Verizon wireless FOREVER!!! They were wonderful---key word being WERE!! I can't count how many times & ways I contacted Verizon 2 weeks prior to my phone upgrade date---only to be told each time that I could not upgrade 2 weeks early (my phone at the time was deemed useless). Had to wait for THE date. Well, I went to a Verizon store several days before THE date and surprise..... the salesman let me upgrade my phone!! He could NOT believe that the phone reps or computer "chat" reps would not allow me to upgrade! Well, I did the upgrade for myself and my son (Samsung S4 for me and S5 for my son). I almost passed out when the salesman told me how much I owed!! What shocked me was the "line activation fee" for the 2 phones we purchased!! WHAT??!! Line activation fee??? The lines were already activated!! OMG Verizon----- you are getting to be just as bad as Time Warner Cable!!!
-
Who do I contact to get Verizon Wireless to put me on the plan they promised?
My daughter got talked out of an unlimited account when she got a new phone by a verizon salesperson who told her based on her 3g usage she would never go over 2 GB of Data on a new 4g phone. (Which was totally untrue because with the same usage, she used more bandwidth every month on 4g) They put her on a 2 GB data plan when they were offering everyone else who had unlimited plans a 6 GB plan. After we called back to question this, the agent agreed that since the 6 GB plan was available at that time that she should have been offered it, and they would take care of it.
Fast forward several months.....NOT FIXED STILL
I have spent many hours on the phone for many months now, with many agents including Mark, Terry, Todd, Vanessa, Tim, Swasi, and Nadia to name a few...who all promised to take care of this. They apologized, gave a credit for the overage that occured one month due to the smaller plan, and said they would get the appropriate department to make the change. The last guy said since he couldn't get us on the 6 GB plan yet, he would put us on the 5GB plan and credit back the $20 difference EVERY MONTH and that the credit would not stop as long as we were on the 5 GB plan. He would then pursue the 6 GB plan. Each time they say call back in a week (so I can talk to a new person and explain it all again for an hour....and not get it fixed again!!!!)
For a long term customer with 5 lines and a long history, they sure don't make you feel like they care...and they don't make good on their promises as far as I can tell, because we are still not on the 6 GB plan (that still exists and they still offer to people!!!) and we are no longer getting the $20 credit for the 5 GB plan they put us on in the meantime with a promise of no fee increase. Now I'm told the request for the 6 GB was rejected and that verizon does not plan to do anything or credit any money as promised. "Sorry, we can't put you on that plan". (even though several agents and supervisors approved it and said they would take care of it) This is SOOOO incredibly frustrating. I HATE being lied to and I hate it when a company does not do as they say they will. This is very poor customer service.
Up until now, I was happy with verizon, their service, and the phones, but now I am looking at when my plans expire so that if they can't make good on their promise I will plan to move my 5 phones and my 2 parents and 2 inlaws and the rest of the family's cell service to AT&T. They offer a larger corporate discount and rollover minutes too.@Verizon Wireless Customer Support
Matthew:
When I search for MatthewS_VZW on Twitter, I get a message that there is no such user. I only see Matthew44vzw and matthewvzw. Are either of those you?
Since this is a verizon wireless forum, I presume that the VZW rep has access to the email used. Other companies work this way on forums like this. If you do have access, feel free to email me, if not, please give me the correct twitter handle and I will follow and DM you. I am getting pretty frustrated with all this. -
How can I reach a person with Verizon Wireless
Due to Hurricane Sandy I have a bill payment problem. I called my bank this morning to see if they were open. They were. I drove to the bank to make a deposit and they had already closed so I could not make the deposit. Tomorrow is a wait and see. I may not have power. That wouldn't prevent me from making a deposit. If my bank is closed due to no power and I can not make a deposit what will happen with a payment I made via phone using my checking account information already saved in the billing part of Verizon Wireless. I always make my payment either via computer on-line or by phone. Always using my same checking account. I knew I could get to the bank the next morning (today, Monday, November 29th) and there would not be a problem. I even went to my checking account and checked on line. The Verizon payment which would show up as an ACH (I think I got that right, I don't have my checking account open and in front of me right now) payment and indicate it was to Verizon Wireless was not on my account yet. My concern began to grown as the storm is causing so many closures. Tomorrow the bank may be open, I make my deposit, and no problem. I wish I had the security of speaking with someone from Verizon Wireless since this is something I've never encountered and hopefully never do again. I am a worrier. I try not to worry about things I can not do anything about. Considering that my cell phone was my only contact once power goes I wanted that security or I would have waited and done things in the opposite and normal order. I do not know how and have not been able to reach an actual person with Verizon Wireless. I am hoping someone else will have the answer to my question and know how to reach a person. I would then stop worrying. I have been a Verizon Wireless customer for about ten years and I have four cell phones on my plan including my father who lives alone in Groveland, FL and was nearly killed in a tractor accident a few years ago. He did not have a phone. I have gladly provided him with one and I don't want to jeopardize my wireless account. That is why I am so worried about this. He is worried about me up here in this storm and I am always glad to know I can reach him to check on him since he lives alone. Verizon Wireless provided the security I needed for myself, my father, and my son. Any help would be greatly appreciated.
Sincerely,
Must have cell phone family - JaniceHi Ebru,
Subsequence results are actually stored in their own resultlist container within TS.Sequencecall, which is accessible through the following statement:
Locals.ResultList[step].TS.SequenceCall.ResultList
where step is the index of the sequence call step. This resultlist is structured in the same way as the main resultList array. You can also access your subsequence directly from the sequence file container if it is in the same sequence file as the main sequence. Navigate to this reference using the following:
RunState.SequenceFile.Data.Seq[sequenceName]
Using this reference, you can access the containers for each step's result container.
Hope this helps!
Al B.
Staff Software Engineer - TestStand
CTA/CLD -
Requested Verizon remove me from the Family Share Plan and They Refused.
Has anyone else had this problem?
The family share plan we currently have is a way to share data, minutes and usage for up to 5 phone numbers. Lately, it is causing a lot more stress and uncessary complication. I went in to try and upgrade my LG with a Smart Phone because I knew I was due for an upgrade, and the customer service representatives would not help me. We have a past due on our account of debt mostly from the other 4 phones on the account. My phone has used the least number of minutes and therefore, has charged the account the least.
I offered to pay my portion of the bill in order to upgrade my phone. They refused the offer, claiming that the entire account had to become current in order for me to upgrade.
Apparantly, I found out that another phone number on the account went in for the same reason a few weeks prior to me coming in to upgrade their phone. Verizon turned me away because the upgrade had already been used. The family member used my phones eligible upgrade for theirs. They were also able to perform successfully the same upgrade I wanted to do without any complication, within the same billing cycle - the account was past due when they went in to upgrade as well, and Verizon allowed them to upgrade.
In an effort to elimintate any future complication, I asked that I be removed from the account and transfer over to my own individual plan - keeping my same phone number. Verizon would not help me, claiming that the account owner had to authorize it.
When I asked the account owner if they would authorize the removal, they refused.
What do I do now if I do not want to pay the other 4 phones bill percentage, I want to get off the family shared plan and upgrade my phone?
Thanks,These forums are dedicated to Residential products and services offered by Verizon.
For help on Verizon Wireless issues, please post your topic on the Verizon Wireless community.
Thank you
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.
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