OpenDocument - Parameters is lost when opening the report with token

Hello,
we want to migrate our BO Enterprise (XI R3) from Tomcat to IIS.
We developed an application in which you can open reports by using the opendocument-url.
It was no problem with our old BO-Enterprise Server (tomcat/jsp), but with our new BO-System (IIS / aspx) the parameter is not passed, so that you have got to fill out the parameter mask, before the report is opened.
http://servername/OpenDocument/opendoc/openDocument.aspx?iDocID=1926&lsSParameter=307&token=....2082J38Mfsg5PvRXmk002080JuLfwCe5XZw0T0sT
Any suggestions?
Thanks,
Peter

So does it still prompt for the parameter even if you don't pass the token and you manually log on?
If so, you're asking in the wrong forum - you'd ask in the report-type-specific forum.
Sincerely,
Ted Ueda

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Login error with report viewer when opening Crystal report with subreport

Hi
I have a problem with a login error (database vendor code 18456) when I try to open a crystal report to view it.
The report uses data from an external payroll database but I'm running it via our Accounts system (it's a convenient front end for users to run the report from). This works fine for another report that doesn't have any subreports. However when I run the Crystal report that has subreports, the report generation process works but when the crystal reports viewer tries to open the report I get the login error. It doesn't seem to be passing the login details for the payroll database down to the subreport.
I'm using Crystal Reports version 11.0.0.1282. The Accounts system is Technology One. Tech One have provided a report template that has several formulas designed to allow Tech One to play nicely with Crystal. One of these formulas allows me to enter the nickname of the external database that the report needs to use. The external database's connection details are fully specified in the Tech One configuration section (server console). So in this case the report says use database U1 & the server console identifies U1 as being the payroll database, specifies the connection path & has the username & password required to logon to the payroll database/server.
The report is running ok & retrieving data, but for some reason the viewer is erroring. If anyone has any ideas for how I can get the login details used to run the main report to flow through to the subreport it would be much appreciated.
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I understand your frustration. We can do a few things. But really, it should be Technology One contacting us. To use an analogy (which you are free to share with Technology One). They built a car and sealed the hood. You bought the car, but he engine does not quite run as it should. You bring the car to the mechanic and all he can do is look at the car as he can not even open the hood.
In any case, here is what I would do if I could open the hood (e.g.; if I was dealing with Technology One):
1) Look up database vendor code 18456. This is simply the error our print engine is receiving from the database client and it simply passes it through relatively unhandled. This you should be able to do your self or ask Technology One to tell you what that means.
2) Break out the subreport and see if it runs on it's own in the application (if this is a permissions issue - which I doubt - it should come up here too). Unfortunately, this is for Technology One to do...
3) Run the report (with the subreport) in the CR designer. Does it work there? If this is a win app and it works, we again eliminated permission issues. And we also confirmed that the report is good. Again, Technology One should do this for you.
BTW.; CR 11.0 is out of support - not sure if you or Technology One are aware of this...
4) Can the developer duplicate the issue on his development computer?
Now, there are couple of instances where you say something like; "the report works and gets data, but the viewer errors out":
+The report is running ok & retrieving data, but for some reason the viewer is erroring.
However when I run the Crystal report that has subreports, the report generation process works but when the crystal reports viewer tries to open the report I get the login error. +
How do you know the report is retrieving data? From the error I would say the report never connects, thus the error / request for a logon...
So, the short of all of this is; get Technology One to contact us. They can do it over the forums or obtain a phone case here;
http://store.businessobjects.com/store/bobjamer/en_US/pd/productID.98078100
Now, here is a warning. As CR 11.0 is out of support Technology One will have to upgrade to CR 11.5, before that can create a phone case, which for them and you brings up another bunch of issues...
If you do not get any joy from the support person at you are talking to at Technology One, get him to escalate the issue. They are the ones that should be talking to us...
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Well you definitely need to post more information here.
Looking at what you have posted, all that I can reply is
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Since changing the PRM file was not a fesiable solution for us.
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CALL METHOD OF go_workbooks 'Open' EXPORTING #1 = 'D:\1.xls'.
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FUNCTION zrms_cshtin_chckrpt_me_print_t.
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Hi
Can you try prefixing the string "file://" before the file path and try. Something like,
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Thanks for the reply.
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Hello Zamir.
Many thanks for the great answers (I wish I could post this thread as an example to all ).
Same to you. Debugging issues like this is never fun, but I know from experience that clarity from both sides helps us get to a resolution
Let's start with SP1. You may already be using it. Check the version of the crpe32.dll (C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win64_x64). It should be 13.0.1.220, if it is, we're on SP1. If it is not, understanding your concerns, going to SP1 will still be the DE thing to do. E.g.; I will not do any testing unless you are on SP1 (sounds bad I know, but just laying the cards on the table - face up )...
I checked both my development machine and a production system that I have access to in-house (which is able to reproduce the problem via a script). Luckily for me, both are at version 13.0.1.220.
The fact that you are not able to reproduce the issue on your development system my actually be quite encouraging and perhaps a starting place for us (given the SP1 conundrum). It will be interesting to compare the dlls (both Crystal and database client). Normally the Modules utility is very useful for comparing dlls loading on a computer that works and one that does not. As this is a 64 bit app, it will be a bit trickier. Modules works really well on 32 bit apps. On 64 bit apps it does not save the log. You can still see it, but not save it. Anyhow, I am attaching a 64 bit version of Modules. You will have to check the versions of the CR DLLs and database client DLLs by looking at the logs and writing the info down
I'm having a bit of trouble with the Modules utility. I launched it and when I get it to generate a list, I cannot see the process for our application in the list. It is running and appears in the task manager, but it is not listed under the list of processes, nor do I see any of it's loaded DLLs. Any ideas?
Re. apps compiled as "Any CPU". These should work - as long as only the correct "bitness" CR runtime is deployed. E.g.; On a 64 bit OS, do not deploy both a 32 bit and a 64 bit runtime. This may cause issues. My recommendation in the previous post was a rather blanket recommendation that quickly eliminates all kinds of confusions for many people.
Thanks for the clarification. I am going to stick with 'Any CPU' because I know that we only deploy the x64 runtime and if I switch to explicit x64 compilation, Visual Studio reports some false-positive warnings that I'd rather not have (it's a bug in Visual Studio).
Re. the database - SQL Server CE v3.5 SP2, OLE DB. Make absolutely sure the db client is the same on the problem computer as it is on your development computer. Use Modules for that. If htere is a later SP, apply that. I can not overstate the importance of this.
As above, I could not use modules, but I did confirm the DLL versions in their respective Program Files location on both machines and they were the same (3.5.8080.0).
It will be important for these users to let us have screen shots of the issue as they get it. I realize this may be an inconvenience to the customer, but what is essentially a hearsay evidence from what is typically a non technical user is always something to take with a grain of salt.
I just talked to one of our field engineers and he has seen screenshots to confirm it is the same issue as the one we can reproduce in-house.
One thing to be absolutely sure of is that you are using .Close and .Dispose on the report objects as the user is done with them.
We do, in general, make these calls and recently have gone through our code for memory leak possibilities, so this was recently checked for by developers.
One other possible source of issues; printer drivers. Specifically printer drivers not designed for the particular OS. Ensure that the printer driver(s) used by the customer on that WIN 7 are designed for WIN 7 - even if they are only viewing and or exporting. CR has a large dependency on printer drivers.
We use the Samsung CLP-320 and the driver package it installs are "Win 2000/XP/2003/Vista/2008/Win 7(32,64bit)", so I assume the correct version gets installed on our Win 7 x64 system.

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Here is an article on how to distribute the runtime using msm files. I think the articles was written in CR 9, but all applies, save the names of the msm files:
https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/901c0761-cf1d-2b10-dea4-8e83937a9337
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OpenDocument - Parameters is lost when opening the report with token

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