Options gone for select,edit, and print under HP Smart Web banner since HP dialed in to fix crash

The buttons are gone for selecting, editing, and printing under my HP Smart Web since HP dialed in and fixed another problem.  I have uninstalled and reinstalled the software but still no luck.  All that shows up is the "HP Smart Web Printing" banner with the X to exit; that's it, no options listed below.  My computer has completely crashed twice since I started using it 1/4/10.  The second time the person dialed in and changed the bios and a few things in msconfig but I don't see anything there that would cause the smart web printing.  HELP.  Am I missing something really silly since I am a new user of HP Smart Print?
Thank you in advance if you can help!
^j^Put behind you the troubles of yesterday, today's a new day full of blessings.
^j^May you and your loved ones be blessed with peace, love, joy,and health now and forever.
^j^Put behind you the troubles of yesterday, today's a new day full of blessings.
^j^May you and your loved ones be blessed with peace, love, joy,and health now and forever.
^j^Carrie

I am REALLY annoyed to read this post. I have spent a lot of time to try and fix my computer (which I don't have with 5 kids...not your problem I know and NOT the point). It should NOT be this hard to update and fix a product. I DON'T WANT the Bing bar...and am feeling like I am being forced to accept it to make my puter run correctly because it is supported by HP. What....kind of service is THAT???????? I hope that someone from HP....admin or whatever...reads this. I am "madder" than mad. I have had HP products for years with few problems...and all of which I could find a solution for. This is unacceptable...and I hope someone listens. I don't know if I can trust HP again....when it won't even use the browser most use without problems. Sorry to the rest of the "forum" for venting...but I can't get help...am frustrated...find this out now...and it is nothing personal.

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