Oracle CCA 8.1.3 and Siebel 8.1 integration

Question

Hi,
I am trying to integrate Oracle Contact Center Anywhere 8.1.3 and Siebel 8.1.x.
I have configured the Virtual CTI Driver on the Siebel end but i get the following error message in the siebel CommSessionMgr log files "SBL-CSR-00501: Unable to load communications driver. Unable to create a Service object from driver sscmtaw with channel string CCA Integration".
Please find below the configuration parameters for the driver on the Siebel side;
[Siebel]
CommServerVersion = "7.0"
[Configuration Parameters]
[Profile:TaW]
Driver:URL = "http://10.226.126.90:7001/CCA/services/"
Driver:LogFile = "tw-system.log"
Driver:AdminUserName = "admin"
Driver:LogSOAPFile = "twsoap-system.log"
Driver:CompanyName = "system"
Driver = "TaW"
Driver:AdminPassword = "1234"
[Driver:TaW]
Library Name = "sscmtaw"
Icon File = "voice.gif"
Channel Type = "Voice"
Outbound Flag = "Y"
Interactive = "Y"
Channel String = "CCA Integration"
Inbound Flag = "Y"
[Driver Parameters:TaW]
Driver:VoiceDescription = ""
Driver:SOAPRetry = "3"
Driver:ProxyLocation = ""
Driver:EnableSOAPTrace = "true"
Required:Driver:URL = "http://10.226.126.90:7001/cca/services/"
Driver:OnHookAtLogout = "true"
Driver:MaxMessageNumber = "50"
Driver:UnknownCCAValue = "??"
Service:LogFile = "tw_{@Username}.log"
Driver:LogFile = "tw-system.log"
Required:Service:DNList = "{@DNList}"
Driver:MessageInterval = "1000"
Driver:AutoProxyRefreshInterval = "-1"
Required:Driver:AdminUserName = "netadmin"
Driver:MaxAgentNumber = "-1"
Driver:LogSOAPFile = "twsoap-system.log"
MaxLogKB = "90240"
Service:SelectDN = "{@SelectedDN}"
Driver:RefreshUserExtension = "600"
Driver:CompanyName = "system"
Driver:BackupURL = ""
ReleaseLogHandle = "TRUE"
Driver:ProxySupport = ""
Driver:EventRetry = "50"
Driver:CountryCodeDelimiter = "."
LogDebug = "true"
Driver:DefaultCountryCode = "1"
Required:Name = "TaW"
Required:Driver:AdminPassword = "1234"
Please let me know where and what am i doing wrong.
thank you.

Answer 1

Hi rschepis,
Can you tell me what exact parameters i am missing out on, and also the sample values for the same.
Also, on login into the Siebel Application i get the following error;
Unable to request commands and events from communication driver DLL sscmtaw.(SBL-CSR-00502)
Can you or anyone please help me out with the error.
Thank you.