Oracle support info

hi all ,
can you please tel me how to get my profile in oracle support
i need to know to many license what we have in oracle how to get this ,ex: oracle rac 11g , application server 10g ...etc
many thanks

Please read below link and answer by Hans sir :
where can i find the metalink account?
This will answer your all question(s).
Regards
Girish Sharma
Edited by: Girish Sharma on Nov 19, 2012 2:58 PM
One more good page :
Oracle licensing
http://www.orafaq.com/wiki/Oracle_Licensing#Oracle_License_and_Support_Compliance

Similar Messages

Need Info to access My Oracle support account

Hi..
I need info regrading the My Oracle support account.I came to know that It needs a CSI ,How can I get this CSI ? Will Oracle charge for CSI ? If so , may I know the amount ?
Actually ,I need to download some patches for Solaris Sparc 10u10 its very urgent .Pls help me
Thanks in advance.

A CSI is a "Customer Support Identifier" so you need a support contract to get one, yes.
You need to talk to your local sales rep to buy it, or, right on the support front page before you log in is a link to [url http://www.oracle.com/support/contact.html]Contact Support
John

Oracle Protocol support info required

Hi,
I’m using Oracle 10g r2,on windows ,my question is Oracle supports following protocol on windows environment.
TCP
TCPS
IPC
NMP
If yes then how I can change my current TCP protocol in my Oracle.
Thanks
Faheem

Hi,
I’m using Oracle 10g r2,on windows ,my question is
Oracle supports following protocol on windows
environment.
TCP
TCPS
IPC
NMP
If yes then how I can change my current TCP protocol
in my Oracle.
Thanks
FaheemOracle supports many, many protocols. You are specifically asking for Networking protocols. Perhaps unsurprising, then, that the question is one about the Oracle Net Services.
The answer is in the Net Services Administrator's Guide and the Net Services Reference documents found at http://www.oracle.com/pls/db102/portal.portal_db?selected=3#index-NET In particular, look at Chapter 4 of the Reference.
There is additional information in the Oracle® Database Platform Guide, 10g Release 2 (10.2) for Microsoft Windows (32-Bit) as well.

Can SQL Developer be used for Oracle Support "HTML Output" Diag Scripts ?

Hi All,
Oracle Support has asked me to run a diagnostic script (OTL_Diag.sql for anyone familar with the script) that produces output in HTML format using SQL*Plus to help troubleshoot an OTL problem we are having. Unfortunately I don't have SQL*Plus installed and my company is not on board with me installing it because of the SQL*NET connection required. Instead I have access to SQL Developer 3.1.0.7. While this works fine for most situations I'm having problems generating the required .html output file that Support needs.
I've tried runing the OTL_Diag.sql a couple of ways using SQL Developer. First, I opened the file from SQL Developer and using the Run Script functionality (F5) I executed the code that way. This method did give me an opportunity to input the necessary parms and it did create the 'start' of the HTML file on my (Windows) file system, but the script seemed to abort with a java error that indicated some sort of format error (sorry, I'm not a java person so I can't provide any more info, but I'll be glad to get the exact error message if anyone thinks that will help solve my issue).
My second approach was to open a SQL Window where I typed in @C:\OTL_Diag.sql without quotes. This approach also gave me the opportunity to enter the necessary input parms and it seemed to end normally. It also created the 'start' of the diaganostic output file on my Windows file system, but it 'completed' before any of the 'real' diaganostic output was written to the .html file.
The Metalink note clearly specifies that the OTL_Diag.sql script is to be run with SQL*Plus 10.2 or above so I don't think I can complain too loudly to Oracle about this...but given that I don't have access to this product (and it is useless for me to again ask to install it) I am hoping someone out there has some ideas or insight as to how I can use SQL Developer to execute this diag script in a manner that will produce the required .html output file.
Thanks in advance to anyone taking time to read my post !!
Jeff
Edited by: user13111861 on Jul 10, 2012 6:43 PM
Edited by: user13111861 on Jul 10, 2012 7:51 PM

>
As a result, at this point in time my only available tool to run the OTL_Diag.sql script (provided by Oracle Support) is SQL Developer
>
Then you will have to edit the script, break it into pieces, execute each piece manually and save the output to feed into the next piece as required based on what the script is actually doing. Don't post the script or contents as that will likely violate your support agreement.
As I already mentioned the script may be using syntax and/or commands that are simply not supported by sql*developer. One likely area is the script may be producing intermediate output scripts that are then processed by a later portion of the script. If that is the case then my suggestion to execute the pieces manually should work but you will need to do some trial-and-error to see.
Even if you appear to be successful you will still have an issue when you communicate the results of your 'test' to Oracle support and they determine you didn't follow their instructions to use the proper tool.
Sounds like your management is either ignorant or incompetent so I suggest you cover yourself by documentating the instructions from Oracle support and the direct orders you were given to disregard those instructions. No need to discuss that issue further but clearly there are resources available somewhere in the org that has the proper privileges or they wouldn't be able to maintain and support the database. If they want to pay for support they should heed their advice. Nuff said.

Error message for calling oracle support

Hi,
We are getting the following error codes:
ORA-27302
Ora-27303
Ora-2000
ora-1013
can anyone please help out.The error message is for contacting Oracle support
Thanks a heap
regards,
vinayak

Very limited info has been given.
Be more cleared. Like hwat is your Oracle version, what is your OS and its version?
Have you applied any new patches recently?
When does this problem started?
Is this problem coming when querying anything or while database startup?
Also, check your alert.log and paste the complete error message.
Jaffar
Message was edited by:
The Human Fly

Want to know details of Oracle Support.

Hi all,
i need a following details.
1.Upto which date oracle will support for oracl 9i,10g,11g databases and all application servers in oracle.
Please advise asap.
Regards,
Reshu

You will find detailed info at My Oracle Support https://support.oracle.com in the "certifications" section.
Currently supported software includes 10gR2 and 11g versions of the database, and 10g R2 and R3 versions of AS.
More information in
http://www.oracle.com/support/library/brochure/lifetime-support-technology.pdf
http://www.oracle.com/support/library/brochure/lifetime-support-middleware.pdf
HTH
Srini

Harry, Why won't Portal Developers Support Oracle Support???

I just got off the phone with Oracle support and the response is
that they can't provide assistance on my TAR because the portal
developers won't give them the info. Why?
All I have been asking for are the columns/tables in PORTAL30
and/or PORTAL30_SSO that store the page name (and display name),
owner, etc. for each page, content area, application, etc. This
way I can more easily generate a script to do the page/content
area exports/imports instead of going through the navigator and
clicking edit on each object. And how about a data model like
Apps offers its users -- surely one exists so why not share it?
Bob

I'm using this procedure to list all my pages. For now I just
run this in Portal and copy/paste it into an export dos-batch
script which exports all the specified pages. Later I will
update the procudure so that it generates the export script
automatically.
Create or Replace PROCEDURE SUPPORT.DUMP_PAGES
as
CURSOR page_cur IS
SELECT NAME
FROM PORTAL30.WWPOB_PAGE$
WHERE CREATED_BY='USERNAME';
begin
FOR page IN page_cur
LOOP
-- Syntax I need in my export script...
htp.p('call E:\support_dump\dump_page.bat ' ||
page.name || '<BR>');
END LOOP;
htp.p('<P>');
FOR page IN page_cur
LOOP
-- Syntax I need in my importt script...
htp.p('call E:\support_dump\imp_page.bat ' ||
page.name || '<BR>');
END LOOP;
end;

Oracle Support - Outdated version

AM looking for info on support vs running oracle on a non-supported version. By this I mean running a version that no longer gets CPU, etc. We do support for a client that has seven licenses all running 10.2.0.3, which earlier this year extended beyond its CPU time line. We are recommending upgrades to 10.2.0.4 but there is some resistance on there part. In a situation where Oracle support would be required, which we pay for, would they attempt to work through the issue or suggest getting it upgraded first and then trying to resolve the issue. Any and all comments welcome.
Thanks
Martin

If you pay for support, Oracle Support will work with you to get whatever version of the database you are working on working correctly. There will almost always be a suggestion to upgrade if an issue comes up, but they understand that is not always possible. If you happen to hit a bug that is fixed in the 10.2.0.4 patchset or some one-off patch that requires 10.2.0.4, Support won't backport that fix to 10.2.0.3 for you at this point. And if you identify a bug that hasn't been fixed yet, they aren't going to create a patch for the bug on 10.2.0.3. Other than that, they'll be happy to help.
Justin

Oracle Support Contract

I wonder how other users feel about transition of support from Primavera to Oracle.
Here is some thought I have on it, I hope some of you can help me understand why it is as it is.
Contract*
We have huge problem with signing/renewing Support Contract. We've asked Oracle for quotation end of October and still did not receive any price offer. I've email to at least 7 Oracle employees, tried to escalate it but still - there is no offer in my inbox.
Perhaps our licenses setup is a bit strange for Oracle, but for Primavera it was fine - I have CM licenses in several offices divided into groups, in some offices I don’t need to update to CM13 (which is far too buggy to install it in offices which do not have in-house support). Also for other reasons I simply do not want to keep maintenance contract for all licenses.
Oracle uses License Sets that MUST contain all licenses of the same product and they want me to buy maintenance for all licenses, no matter if I use support for them or not.
Looks like they want to protect themselves from companies who will buy maintenance for one license and use it for 100 licenses? Well then why with CM13 they skipped concurrent users limit hardcoded in the application?
Well I don’t want to trash licenses of xx K $ worth! Since Primavera had it set up like that, why Oracle seats in and changes the rules without my knowledge and permit?
My Oracle Support*
I have feeling that there is less support now. SR's don’t get updated as often, information about updates of SR is giving wrong info. Email notification is not working in my case. SR history for some reason contains spam notifications of updating SR...
I miss the chat feature form POINT - initiate chat and get response the same hour...
After updating a SR there is some kind of confirmation msg that gets stuck under the window, very often I cannot update or read SRs due to numerous "network/IO/communication" errors.
I'm sorry but besides having a BUG list (finally!) i find My Oracle Support a well-dressed downgrade from POINT.
In general this post turned out pretty negative, which was not the intention. Hope some of you will post positive comments on Oracle Support.

Hi people,
Well it looks like we all have problems. Although I can log into My Support, I cannot create new SRs. After 3 weeks of trying to get Oracle to do something about this they tell me it because thay don't have me registered on a valid Support Identifier, despite oracle giving me the number. My suspition is that somehow they have not updated the support contracts.
Anyhow, the result is that I con't get decent resolutions to my problems implementing CM version 13. As I'm downunder in New Zealand and am one of only 2 companies running CM we have little or no support here. I currently get most of my supprt through this forum.
I have started to look for alternative solutions as I am sick and tired of the lack of support.
Regards
Rudi

My Oracle Support Note 1282490.1 - 503 Service Unavailable

Is anyone else getting '503 Service Unavailable' when they try to visit this support note?
My Oracle Support Note 1282490.1
https://support.oracle.com/CSP/main/article?cmd=show&type=NOT&id=1282490.1
I have tried visiting it daily since Java 6 Update 24 came out because I really need to know what change has completely broken my Java Web Start app from launching. If anyone knows where the information is posted elsewhere, or can post it here, the information would be greatly appreciated!

843246 wrote:
New account, still got a 503 visiting that link. I'm not the only one based on a google for this. Been trying to get the info since update 24 came out. Is it posted anywhere else?You need a CSI (Customer Support Identifier) and thus "valid" support/maintenance access to Metalink (My Oracle Support/MoS). Simply owning an account that provides OTN access does not mean that you also have access to Metalink/MoS and support notes.
Can you access MoS? If so, then you will be able to view that MoS note.

Unpublished pug, hidden parameter and Oracle Support

I'm posting this, not in the hope of a solution, but in the hope that you will confirm my outrage at the stupidity of the response from Oracle Support. The following is cut and pasted from my SR.
UPDATE
=======
Hi Matthew,
This is caused by the following unpublished bug.
Bug 6818207 - SIGSEGV AT QESHIHINSERTPROWINBKT()+36 DURING SELECT GROUP BY
You should use the workaround and wait until a patch is available.
o Set "_gby_hash_aggregation_enabled" = FALSE.
o Wait until a patch is available.
Thanks,
REMOVED
27-JAN-09 11:30:01 GMT
Email Update button has been pressed: Sending email to REMOVED
27-JAN-09 16:54:03 GMT
New info : REMOVED
This is not a 'new' SQL, it has been run several times on Production and non-Production environments. Nothing
has been changed recently.
I am a bit worried about using this hidden parameter. Are there any side effects? (Like could it generate an ORA-600 if
used in conjunction with another parameter for example).
Thankyou.
28-JAN-09 11:03:47 GMT
UPDATE
=======
Hi Matthew,
Your developers should know whether this parameter should have an effect on your system or not, please try to reproduce the pro
blem on a test environment first and try to see if the parameter should stop and
whether it will affect anything else.
Oracle 10g release 10.2 Introduces a new feature called Hash Group by aggregation which allows a hash algorithm to proce
ss group by statements. This functionality can be disabled using the following d
ynamic database parameter:
SQL> alter session set "_gby_hash_aggregation_enabled" = FALSE;
Thanks,
28-JAN-09 11:03:52 GMT
Email Update button has been pressed: Sending email to REMOVED
28-JAN-09 05:26:03 : CHANGES MADE VIA MetaLink
NOT YET FORWARDED TO OUR INTERNAL SYSTEMS :
New info :
Hello REMOVED,
"Your developers should know whether this parameter should have an effect on your system or not, please try to reproduce the problem on a test environment first and try to see if the parameter should stop and whether it will affect anything else."
Quite frankly I'm shocked. The developers here didn't develop the code for the Oracle Server. The bug, as you said, is an Oracle bug, how would developers who develop a product that uses Oracle know if a bug fix sanctioned by Oracle - a hidden parameter for an unpulished bug - impacts their product?
Please ensure that this SR is dealt with by one of your seniors.
I shall be posting the details of the SR on OTN.
Was I being harsh? Should the developers of a product that uses the Oracle Server know about the impact of a hidden parameter?
Would love to hear your opinions.

Your developers should know whether this parameter should have an effect on your system or notYes they will know the side effects had they been working with Oracle as developers for last 10 years or so and have now joined your company recently (and then developed the entire application in matter of days to hit the bug).
And I don't think you are being harsh here.

How To Simplify Knowledge Search On My Oracle Support (MOS) For WCI (ALUI)

****** Please feel free to post a reply to this thread if you've found the link provided here useful ******
Where's The WCI Knowledge On My Oracle Support?
Have you been frustrated by how difficult it is to navigate the My Oracle Support "Product Tree" when searching for WebCenter Interaction knowledge articles?
Do you find yourself confused by the number of articles returned from your keyword searches for knowledge that have absolutely nothing to do with WCI Products?
Is there really any knowledge base for WCI products at all?
The answer is yes! In fact it's very healthy and getting healthier every day.
Across the breadth of the the WCI Products (Portal, Collab, Publisher, Analytics...etc.) there are hundreds of current and updated knowledge articles available on MOS.
New knowledge is created from almost every support case where the issue was not otherwise solved by existing knowledge or documentation.
The Support Team is reviewing and publishing an average of 20 new articles a month, each of them solutions culled from actual customer engagements.
We recognize that it can be difficult to navigate the "product tree" to narrow the scope of your search results to ensure it's limited to the knowledge created specifically for the WCI products.
To help make it easier for WCI customers to get to the right knowledge as quickly as possible we've created a valuable link to use anytime you want to search MOS for
WCI product knowledge. The link at the bottom of this posting will limit your search to only the products in the WCI family.
Let Us Know How We're Doing
Did an article help you resolve your issue and avoid having to log a service request?
Was the article perfectly written and exactly what you needed?
Was the article more complicated than it should have been or somehow incomplete?
Make sure you "rate" the article after viewing it and feel free to make comments to improve an article.
Look for the "Rate This Document" icon at the bottom of the view window for the article and click there.
The feedback goes directly to the team that created the article is actively reviewed in an effort to improve on the knowledge already provided
or to help generate new knowledge as needed. The Support Team is striving to ensure that the right information is available at the right time.
<h2>Click this link: WCI Search
The link should take you right to the WCI KM search section on MOS (after you log in) and all you need do from there is enter your key words and "Search".

SUPER userful.
I attempted to use the Knowledge Base on oracle support earlier today to find this precise information and gave up in frustration.
This link definitely helps.

How do I add a new Support Identifier to My Oracle Support?

I have one support identifier shown for my company. I need add a second but the number is not recognized. The number is correct. Is it possible to have more than 1 in My Oracle Support? Even if I delete the other identifier the new one I need to add is not found.
thanks for your help!
Dawn

Hello rmoff,
Here are the steps for adding a Support identifier to your My Oracle Support (MOS) Account:
Once in MOS:
Go to More / Settings tab
Select My Account (left hand side menu)
In the Support Identifiers region, click on the Request Access button
Enter the Support Identifier you want to add. Provide a justification if need be and click the Request Access button
Your request will be sent to your Company's Customer User Administrator who will approve your request and grant you necessary privileges
Let me know if you have questions.
Mirella

Selling on Oracle support services

Hi Everyone
My name is Ajit. I'm new to this forum. Infact I'm new on the Oracle Technology. I've just joined a company which provides support services on Oracle technology. We focus on RDBMS right now and we are also an Oracle Partner.
I'd like to know how do I develop myself in the field of Business Development for Oracle support services. I'd like to know which magazines, newsletters, websites, forums etc. I need to visit to serve my existing clients better and to generate new clients.
Would really appreciate if you could help me on this one.
Feels great to join the Oracle community.
Ajit.

Hi Kai.
Thanks for clarifying the requirement and passing this on. I believe that you cannot currently add new warning messages to Fusion HCM SaaS.
Adding a new validation and resulting pop-up message would require either (a) ADF adjustments in JDev and an app redeploy or (b) Application Composer to add an object trigger/groovy script. Obviously there is no backend development for Fusion SaaS and App Composer is available for CRM products currently. I couldn't find anyway the standard Page Composer could have the capability to add new validation logic to the UI.
As you already mentioned in the other thread, if a validation and FND message already exists at that point, the text can be customized via the Manage Messages page in the FSM task.
Kind regards,
Richard
Fusion Applications Developer Relations

Why is Oracle support of such incredibly poor quality?

A previous thread which was "LOCKED" because some one could not accept the feedback read:
"Oracle make billions of dollars each year, but their quality of support just seems to get worse and worse.
Why is Oracle Support so bad and how can we pressure Oracle to improve their service?
Is this just my experience?"
My answers and suggestions are:
Oracle make billions of dollars each year, but their quality of support just seems to get worse and worse.
I agree
Why is Oracle Support so bad
because the feel they can get away with it. So far, it is working.
How can we pressure Oracle to improve their service?
Probably the only way is to use other database software wherever and whenever possible. Competition is increasing in the database space, there are options for many database applications.
Is this just my experience?
I don't think so. It is becoming common knowledge in the industry that Oracle has very poor support. Oracle is becoming the CA of the 21st Century

On the other hand, I elsewhere answered a similar assertion recently with:
http://groups.google.com/group/comp.databases.oracle/browse_thread/thread/fa9b4753bdced0ad/b02e32cde9390b6d?
http://groups.google.com/group/comp.databases.oracle/browse_thread/thread/a697e3130020283e/70e209cfaa01b2c2?
...My experience has been there are good groups and crappy groups in
Oracle support, and periodically they revamp everything to squish the
balloon around. Then we have to figure out how to work the system
again, whether it is figuring out what time of day to call or what
magic words to say...
Note the dates in the linked posts.

Oracle support info

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