Oracle support team and any guru plz

dear fellows i have downloaded forms and reports demo , i have oracle 8.1.6 installed on win nt 4 machine as pds( throug ms loop back) and oracle in ora8i and designer in default_home and form in forms6i home
poblem is when i try to install demo it says it can't install but in default_home
any soloution plz
thanx
null

This solution is not supported but should work...
You can play with the definition of which oracle home is the default one in the regedit tool.
On the top level of oracle homes there is an entry that states which oracle home is the default home. just change the value of this entry to point to the name of the developer oracle home.

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I can not update my version of itunes. When I install the message "Could not open key UNKNOW \ Instaler \ Products \ E84E5F4E55179FC488DCF773E79CCA45 \ SourceList \ Media. Make sure you have sufficient access to that key or contact the support team." Any

I can not update my version of itunes. When I install the message "Could not open key UNKNOW \ Instaler \ Products \ E84E5F4E55179FC488DCF773E79CCA45 \ SourceList \ Media. Make sure you have sufficient access to that key or contact the support team." Any tips on how to solve this problem?

If doesn't work try use the instructions below BUT in BOTH folders, first in SourceList and after in the Media.
Start>Run put regedit and press Ok.
1. Go to the key: HKEY_CLASSES_ROOT\Installer\Products\9B00314CD581E574FBCE93FE37F2911B\SourceLis t\Media
2. Right click in Media folder, select Permissions from the menu.
3. You will see that is no user, on the "Permissions for..." dialog box which appears next, press the "Add.." button and add in the "All"
4. Back on the first "Permissions for..." dialog box, click on each account in the top-list and make sure each has the "Full Control = Allow" and "Read = Allow" permissions
5. Click the "Advanced" button and the "Advanced Security Settings" dialog box appears
6. On the "Permissions tab" enable the checkmark box named "Replace all child object permissions with inheritable permissions from this object", then press the "Apply" button
7. On the "Owner" tab, highlight the "Administrators" name in the lower listbox, enable the checkmark box called "Replace owner on subcontainers and objects" and press the "Apply Button"

Authorization for "Support Team" and "Message processor"

Dear colleagues.
In message edit screen in CRM_DNO_MONITOR I want to prohibit changes for "Support team" and "Message processor" fields for been cnahged.
I didnot find any authorizatiopn object,
Is it possible?
Regards
Vladimir Kogan

One way to achieve this is via partner dermination customizing. If you go to IMG then your can find something called Define Partner Determination Procedure under CRM -> Basic Functions. Here locate the relevant partner procedure, select it and double click on "Partner Functions in Procedure". Here you can for each partner function define if it is changeable after determination (flag/unflag the field called changeable).

I just bought a iTunes card and its not accepting it. It already sent it to the support team and they said they were going to get back to my within 24 hours and i am trying to buy a program in the app store for work. How can I expedite this process?

I just bought a iTunes card and its not accepting it. It already sent it to the support team and they said they were going to get back to my within 24 hours and i am trying to buy a program in the app store for work. How can I expedite this process?

Has it been 24 hours?
I take it this was a gift card. iTunes Store: Invalid, Inactive, or Illegible codes http://support.apple.com/kb/TS1292 - gift cards
I don't know if this provides an alternative means: https://expresslane.apple.com ; select 'iTunes' in the first column; 'iTunes Store' in the second column
If you are really desperate you could buy the app yourself, then request reimbursement.

Authorization objet for the support team and message processer

Hi,
Is it possible to ristict access to the message processers for the field support team and message processer in crm_dno_monitor. Iwant to restrickt message processer should only change message processer field .
Regards
S.Manu

Hi manu,
in BADI ORDER_SAVE, Method PREPARE you can check for changes of ticket values and cancel the save process.
So you could check if the user is in partner function "message processor" and has changed the value in partner function "support team". If so, you could cancel the process, the change will not be saved and the user gets an error message!
Hope this helps,
Christoph
Edited by: Christoph Kronauer on Apr 1, 2010 10:20 AM

SQL Azure Support Team And Lack of Support.

Hello,
I purchased an Azure Support Plan seeking help as a
Developer. For more than two Month the Azure SQL Engineers failed to help me.
I wonder! Is my case beyond help or Politics and racism are involved.
1-
My site has a political message. It is about launching a much needed political movement in the Middle-East. The Site invites people to register as members and hopefully bearers of this Political Call.
This Political Call is not to the comfort of some powerful groups that could be behind the lack of support that I am getting.
Details of the case.
2-
On my local machine, the process of posting a completed Registration Form is completed without any error and the data is stored on the local MS SQL.
3-
When posting a completed form over the internet, however, one gets a blank page and the process of Registration is aborted.
4-
The Connection String that connects my Asurewebsite to the already linked Azure SQL is not formed correctly, and so I believe.
5-
I used “MSDeploy” to upload the site to the Azure Platform, “All the files and the MS SQL”.
On the Azure remote, I already linked an Azure SQL to my Website, 1gb and paying for it. This Azure SQL copied its schema and data from the MS SQL that “MSDeploy” uploaded.
On the Azure Platform, I can manually access my linked Azure SQL Database, edit its schema, as well as, the
listed data included during the process of uploading.
6-
The Problem: The process of linking the Azure SQL to my site generated the required Connection
String on the remote, however, the Connection String of my Web.Config file on the remote still refers only to the uploaded MS SQL.
Believing that this could be the cause of aborting the registration process I decided, after many unsuccessful attempts to include the Azure generated Connection String to the Web.Config file, to seek the help of the Azure SQL Engineers by
purchasing an Azure Support Plan as a developer, more than 2 Month ago, and paying for it.
7-
I submitted a Ticket, asking for help to connect My Azure Website to the already linked Azure SQL using the already generated Connection String.
Instead of focussing on the connection issue the MS Azure SQL Engineer kept asking me to read irrelevant, mutually referring
and retired articles including one that deals with how to connect to MS Server 2005.
Many emails were exchanged for about 4 weeks and absolutely there was no intention on focussing on the Azure SQL connection need.
8-
Three weeks ago, I submitted another Ticket, voicing my displeasure of the treatment that I received.
However, the second Support professional kept trying to pass me on to other people, departments and finally suggested to set up a Tele-conference that includes many participants. Believing that it is another way of avoid
the issue, I insisted on only discussing my SQL connection need, but this insistence was completely ignored.   Details of the
Site are:
A-
The URL of the Site is:
http://ozza.azurewebsites.net/.
B-
The Azure “Ado” generated Connection String:
Server=tcp:fv9wkz2vsk.database.windows.net,1433;Database=ArabUnity;User ID=ArabUnityServer@fv9wkz2vsk;Password={**my password**};Trusted_Connection=False;Encrypt=True;Connection Timeout=30;
C-
The Publish Profile File:
<publishData><publishProfile profileName="Ozza -Web Deploy" publishMethod="MSDeploy" publishUrl="waws-prod-ch1-001.publish.azurewebsites.windows.net:443" msdeploySite="Ozza" userName="$Ozza" userPWD="ZhbqatbxQ84T8pwgs4fbvxaHbahsuD2cyBohLGArxH7hx2NQ2hMvS9NqqhDp" destinationAppUrl="http://ozza.azurewebsites.net" SQLServerDBConnectionString="Data Source=tcp:fv9wkz2vsk.database.windows.net,1433;Initial Catalog=ArabUnity;User ID=ArabUnityServer@fv9wkz2vsk;Password=********" mySQLDBConnectionString="" hostingProviderForumLink="" controlPanelLink="" targetDatabaseEngineType="sqlazuredatabase" targetServerVersion="Version100"><databases><add name="ArabUnity" connectionString="Data Source=tcp:fv9wkz2vsk.database.windows.net,1433;Initial Catalog=ArabUnity;User ID=ArabUnityServer@fv9wkz2vsk;Password=********" providerName="System.Data.SqlClient" type="Sql" targetDatabaseEngineType="sqlazuredatabase" targetServerVersion="Version100"/></databases></publishProfile><publishProfile profileName="Ozza - FTP" publishMethod="FTP" publishUrl="ftp://waws-prod-ch1-001.ftp.azurewebsites.windows.net/site/wwwroot" ftpPassiveMode="True" userName="Ozza\$Ozza" userPWD="ZhbqatbxQ84T8pwgs4fbvxaHbahsuD2cyBohLGArxH7hx2NQ2hMvS9NqqhDp" destinationAppUrl="http://ozza.azurewebsites.net" SQLServerDBConnectionString="Data Source=tcp:fv9wkz2vsk.database.windows.net,1433;Initial Catalog=ArabUnity;User ID=ArabUnityServer@fv9wkz2vsk;Password=********" mySQLDBConnectionString="" hostingProviderForumLink="" controlPanelLink="" targetDatabaseEngineType="sqlazuredatabase" targetServerVersion="Version100"><databases><add name="ArabUnity" connectionString="Data Source=tcp:fv9wkz2vsk.database.windows.net,1433;Initial Catalog=ArabUnity;User ID=ArabUnityServer@fv9wkz2vsk;Password=********" providerName="System.Data.SqlClient" type="Sql" targetDatabaseEngineType="sqlazuredatabase" targetServerVersion="Version100"/></databases></publishProfile></publishData>
D-
I activated the Kudu site to process my Website on the Azure Platform and the voluminous Log “Dump File” it
attached.   It includes comprehensive details about any and everything that is related to my Website.
I desperately need help in and willing to provide any other information one may need.
Respectfully Yours,
Abdou Aboyoussef..

hi Joseph,
We apologise for all happened to you. I check your supplied website url and check this page (http://ozza.azurewebsites.net/DisplayData.cshtml ), I found you could get data form database. Did
you resolved this issue? If not, I recommend you could refer to those documents (http://www.windowsazure.com/en-us/documentation/articles/web-sites-dotnet-deploy-aspnet-mvc-app-membership-oauth-sql-database/
& http://msdn.microsoft.com/library/azure/ee621781.aspx ).
Regards,
Will
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Message for Oracle Reports Team !

Hi Oracle Reports Team !
We have posted regarding our problem in parameter form. On
yesterday 20th Dec, we didn't got any response your end.
Actually we have dead line to meet.
thanks
raja

hello,
in this case, the best way to proceed is to contact oracle support services and work out a way with them.
they have all the information about certifications between designer and reports patches.
regards,
the oracle reports team

Att: "ORACLE REPORTS TEAM"

Hi,
I have a report in RDF format which need further calculation and
generation of Graph.So,I want to convert this report to XLS
(Excel).
Is there any Solution from "ORACLE REPORTS TEAM"?
santosh

hello,
in this case, the best way to proceed is to contact oracle support services and work out a way with them.
they have all the information about certifications between designer and reports patches.
regards,
the oracle reports team

How to determine the support team in service ticket

Hi all,
can u guide me how to determine the support team in service ticket,
when ticket is created from customer system.is there any another way other than organizational structurel settings.
Thanks and regards,

Hi Venu,
You can get it done by development to determnie the support team , other tan org model settings
1.Develop the z table which will allow to maintain Sold to Party, Component, Support team
2. Implement the Badi for which will read the sold to party and component from the ticket and look in to ztable and fetch the corresponding support team and audate the support team feald in ticket.For this to take help of ur Abaper
3. For this to call the BADI have to confgure the actions with method call.
If u have any query revert
Regards,
Basha.

FOR ORACLE XML TEAM -- XML TOOLS BUG FIXING POLICY/RESPONSE TIME/RELEASE SCHEDULE

Hi,
The release of Oracle XML tools and utilities by Oracle XML team is a significant milestone and is definitely appreciated. However, as part of a large organization, some factors need to be clarified before using these utilities in production softwares.
I have noticed that XML parsers and other utilities are now coming as part of other softwares like JDeveloper etc. Following are my questions to the Oracle XML team and urgent and prompt reply will be greatly appreciated.
1. What is the XML tools support policy. Is it only OTN? Can we buy support? Are these utilities supported if large organizations have corporate server licenses. I have read at the XML site the XDK is fully and freely supported by Oracle Word Wide support. What does this mean?
2. What is the release schedule for the XML tools?
3. What is the response time?
Once again, your help and prompt reply will be appreciated.
Thanks.

As you noted many of the Oracle XDK components are production. This means that if your company has an Oracle Server Support contract you will get the corresponding level of support for the production XDK components.
If you don't have one, then OTN is your support resource. We will also have standalone support agreements in the future which you can purchase through the Oracle Store. The response time would be the same as for the server.
There is not a specific release schedule for components on OTN as they have different development schedules.
Oracle XML Team
null

ORACLE REPORTS TEAM - Patch 3 / 4 etc.

Question to:- ORACLE REPORTS TEAM -
You have mentioned to apply Patch 3 and 4 for different types of issues in the past.
Our DBA Team says these patches are NOT compatible with DESIGNER 6i. (which we use).
How can we overcome this problem???
null

hello,
in this case, the best way to proceed is to contact oracle support services and work out a way with them.
they have all the information about certifications between designer and reports patches.
regards,
the oracle reports team

My Oracle Support - Oracle TEXT - Community

Hi all,
It is my pleasure to announce the launch of the Oracle Text community on My Oracle Support.
Communities are "Oracle's multi-channel platform for online collaborative support", accessible by all Oracle customers, partners and employees. They replace earlier classic MetaLink forums with a much richer true collaborative environment that has options like discussion forums, document upload, tagging, search, email, user reputation scores, best practice exchange, and more features to come. The communities are driven by the members, collaborating with a large network of other members to exchange ideas & knowledge, expand networks, learn from the rest of the community, etc etc.
The general community pages can be reached via the "community" tab in My Oracle Support (formerly MetaLink), or the Oracle Text community can be accessed direct via:
https://communities.oracle.com/portal/server.pt/community/database_security_products/287 (MOS logon required)
The community is moderated by members of the global Text support team, and we invite anybody with an interest in Oracle Text to participate in this community by asking & answering questions, provide best practice documents, etc. etc.
We hope, that as a participant, you will become intimately involved with helping other users as well as receiving help for issues that you post.
So sign up, and enjoy!
Regards,
Edwin

Hi ,
you are welcome, login to [My Oracle Support|http://support.oracle.com] - click Community tab - select "Oracle Text" from "My Communities" list and happy posting.
Or use [ Oracle Text| https://communities.oracle.com/portal/server.pt/community/oracle_text/287]
which takes you straight to the community application.
If you are new to the Oracle Support Communities, check out the 25-minute New Member Orientation that gives you a brief tour of your Communities! You can access it from the Home tab, under the Getting Started section(top right).
Thanks,
Edwin
Edited by: ebalthes on Nov 18, 2009 2:39 AM

Acknowledgement for thanks to WSN Team and Developer Platform users

Its my acknowledgement email for the precious support and guidance that WSN support team and Developer Platform users provided me through out my MS thesis and today i have succesfully defended my thesis on "Convergence of mobile phones and wireless sensor netwroks" i used labview for developing Host PC and Real-Time target applications that made use of ZigBee WSN VIs. If any one requires help on this topic he is most welcomed for my advises.
Once again thanks to all. I will stay in touch as i am regular user of LabVIEW for developing Test Applocations.
Best Regads
awais qureshi
+923005178180

Hi Awais Qureshi,
I'm glad National Instruments was able to help!
Have a great day,
Chris V
Applications Engineer
National Instruments

Service Desk: Support Team Assignment from User not in a Support Team

I am working on configuring the Service Desk and all has been going pretty well until now.
The issue surrounds automatic assignment of Support Teams when a ticket is submitted.
In cases where people assigned to the org structure (PPOMA_CRM) submits a ticket, the support team is assigned correctly (via Rule 13200137 in PFAC_RESPO), but when an end user submits a ticket, it doesn't assign a Support Team.
I have not assigned end users to the org structure because they are not part of the support team and have been using PPOMA_CRM to only establish the support org structure.
So the question is what am I missing to configure SolMan 7.0 so tickets from general users are assigned to the appropriate support team?
Thank you,
Brian

Brian,
It sounds like you did not maintain the identification tab with the ibase for the end users. You have to list every system a user can create tickets for on their identification tab in the General Partner role.
It should look something like:
<system ID> <identification number> <client> <userid>
DEV 1234567890 100 BSMITH
QAS 1234567890 100 BSMITH
PRD 1234567890 300 BSMITH
the very left field's value should be CRM001 for all three.
You do not have to fill out the employee role for end users for the functionality you desire.
regards,
Jason

Support Team Determination

Hello,
I've seen the blog for the Support team determination. But still i'm not getting the support team in my message. But when I use through IBase, i can able to get the partner. It wont be help for multiple cases.
So, can anyone guide me what else i need to do for getting the support team and message processor in my messages ??
Regards,
JMB

Hey Senthil,
I will give you an hint for doing this, you can achieve this, however the Rule in PFAC will not Support this..So that Rule need not be implemented.
Follow:
1) Maintain a Ztable for region and Support team Mapping
2) The Imlement Order_SAVE BADI to suit your requirement.
Following Function Modules would be helpfull.
CRM_ORDER_READ_OW to get the "reported By" BP.
BUPA_ADDRESS_GET_DETAIL to get the Region of the reported By
I would have designed the whole code for , but spoonfeeding would do no good.
Get in touch with CRM Team for implementing this..
Reward points for usefull answer.
Regards,
Anand.

Oracle support team and any guru plz

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