SQL Azure Support Team And Lack of Support.

Question

Hello,
I purchased an Azure Support Plan seeking help as a
 Developer.  For more than two Month the Azure SQL Engineers failed to help me. 
I wonder! Is my case beyond help or Politics and racism are involved.
1-    
My site has a political message. It is about launching a much needed political movement in the Middle-East. The Site invites people to register as members and hopefully bearers of this Political Call. 
This Political Call is not to the comfort of some powerful groups that could be behind the lack of support that I am getting. 
Details of the case.
2-    
On my local machine, the process of posting a completed Registration Form is completed without any error and the data is stored on the local MS SQL.
3-    
When posting a completed form over the internet, however, one gets a blank page and the process of Registration is aborted.
4-    
The Connection String that connects my Asurewebsite to the already linked Azure SQL is not formed correctly, and so I believe.
5-    
I used “MSDeploy” to upload the site to the Azure Platform, “All the files and the MS SQL”. 
On the Azure remote, I already linked an Azure SQL to my Website, 1gb and paying for it. This Azure SQL copied its schema and data from the MS SQL that “MSDeploy” uploaded. 
On the Azure Platform, I can manually access my linked Azure SQL Database, edit its schema, as well as, the
 listed data included during the process of uploading.
6-    
The Problem: The process of linking the Azure SQL to my site generated the required Connection
String on the remote, however, the Connection String of my Web.Config file on the remote still refers only to the uploaded MS SQL.
 Believing that this could be the cause of aborting the registration process I decided, after many unsuccessful attempts to include the Azure generated Connection String to the Web.Config file, to seek the help of the Azure SQL Engineers by
purchasing an Azure Support Plan as a developer, more than 2 Month ago, and paying for it.
7-    
I submitted a Ticket, asking for help to connect My Azure Website to the already linked Azure SQL using the already generated Connection String. 
Instead of focussing on the connection issue the MS Azure SQL Engineer kept asking me to read irrelevant, mutually referring
 and retired articles including one that deals with how to connect to MS Server 2005. 
Many emails were exchanged for about 4 weeks and absolutely there was no intention on focussing on the Azure SQL connection need.
8-    
Three weeks ago, I submitted another Ticket, voicing my displeasure of the treatment that I received.
 However,  the second Support professional kept trying to pass me on to other people, departments and finally suggested to set up a Tele-conference that includes many participants. Believing that it is another way of avoid
the issue,  I insisted on only discussing my SQL connection need, but this insistence was completely ignored.   Details of the
Site are:
A-    
The URL of the Site is:
http://ozza.azurewebsites.net/.
B-    
The Azure “Ado”  generated Connection String:
 Server=tcp:fv9wkz2vsk.database.windows.net,1433;Database=ArabUnity;User ID=ArabUnityServer@fv9wkz2vsk;Password={**my password**};Trusted_Connection=False;Encrypt=True;Connection Timeout=30;
C-    
The Publish Profile File:
<publishData><publishProfile profileName="Ozza -Web Deploy" publishMethod="MSDeploy" publishUrl="waws-prod-ch1-001.publish.azurewebsites.windows.net:443" msdeploySite="Ozza" userName="$Ozza" userPWD="ZhbqatbxQ84T8pwgs4fbvxaHbahsuD2cyBohLGArxH7hx2NQ2hMvS9NqqhDp" destinationAppUrl="http://ozza.azurewebsites.net" SQLServerDBConnectionString="Data Source=tcp:fv9wkz2vsk.database.windows.net,1433;Initial Catalog=ArabUnity;User ID=ArabUnityServer@fv9wkz2vsk;Password=********" mySQLDBConnectionString="" hostingProviderForumLink="" controlPanelLink="" targetDatabaseEngineType="sqlazuredatabase" targetServerVersion="Version100"><databases><add name="ArabUnity" connectionString="Data Source=tcp:fv9wkz2vsk.database.windows.net,1433;Initial Catalog=ArabUnity;User ID=ArabUnityServer@fv9wkz2vsk;Password=********" providerName="System.Data.SqlClient" type="Sql" targetDatabaseEngineType="sqlazuredatabase" targetServerVersion="Version100"/></databases></publishProfile><publishProfile profileName="Ozza - FTP" publishMethod="FTP" publishUrl="ftp://waws-prod-ch1-001.ftp.azurewebsites.windows.net/site/wwwroot" ftpPassiveMode="True" userName="Ozza\$Ozza" userPWD="ZhbqatbxQ84T8pwgs4fbvxaHbahsuD2cyBohLGArxH7hx2NQ2hMvS9NqqhDp" destinationAppUrl="http://ozza.azurewebsites.net" SQLServerDBConnectionString="Data Source=tcp:fv9wkz2vsk.database.windows.net,1433;Initial Catalog=ArabUnity;User ID=ArabUnityServer@fv9wkz2vsk;Password=********" mySQLDBConnectionString="" hostingProviderForumLink="" controlPanelLink="" targetDatabaseEngineType="sqlazuredatabase" targetServerVersion="Version100"><databases><add name="ArabUnity" connectionString="Data Source=tcp:fv9wkz2vsk.database.windows.net,1433;Initial Catalog=ArabUnity;User ID=ArabUnityServer@fv9wkz2vsk;Password=********" providerName="System.Data.SqlClient" type="Sql" targetDatabaseEngineType="sqlazuredatabase" targetServerVersion="Version100"/></databases></publishProfile></publishData>
D-    
I activated the Kudu site to process my Website on the Azure Platform and the voluminous  Log “Dump File”  it
attached.   It includes comprehensive details about any and everything that is related to my Website.  
I desperately need help in and willing to provide any other information one may need.
Respectfully Yours,
Abdou Aboyoussef..

Answer 1

hi Joseph,
We apologise for all happened to you. I check your supplied website url and check this page (http://ozza.azurewebsites.net/DisplayData.cshtml ), I found you could get data form database. Did
you resolved this issue? If not, I recommend you could refer to those documents (http://www.windowsazure.com/en-us/documentation/articles/web-sites-dotnet-deploy-aspnet-mvc-app-membership-oauth-sql-database/
& http://msdn.microsoft.com/library/azure/ee621781.aspx ).
Regards,
Will
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