Order ack pdf ---missing customer field

Hello SDN Gurus,
I have a requirement to convert the sales order into pdf .when ever the sales order is created the user should get the email with the pdf . Everything is fine except that when we see the pdf the customer field on the order ack is missing while if we see the normal print preview it is existing.
Does anyone else has experienced such a thing . what could have gone wrong and why the customer details are not getting printed on the pdf .
Please , suggest something ............
Sumit

Hello Yadav,
Thanks for the reply.
The t-code to view the smartform is "SMARTFORMS".
When i check the print program that i found through Nace -
V1------output type -
looked for the print program in print output option.
Now when i go to se38 , i check the program and look for the FM CONVERT_OTF_TO_PDF , and it says does not exist .
Also i tried to check the program of the smartform -
smartforms -
display....f8-display--goto main program and then click on the last option ending with FOi and i looked for the FM there also but it is not there .
My question is if the FM does not exist then how the sales order is getting converted in PDF form but only the customer field is not getting printed though it is printed in the normal print preview etc.
Please help
Sumit

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