Order Cancelled without reason and refund

My order about a macbook pro was cancelled without reason, the best buy email just says "We're sorry, but your items have been canceled because we could not verify some of your information." and i didn't receive the refund!! I need help urgently, thanks

Hello guigapsouza,
I'm disappointed to read that your order was cancelled and that the funds that were put on hold have not yet been released. Certainly, I regret any inconvenience to you as a result of this experience.
When an order is placed on BestBuy.com, a hold is placed on the funds in your account to ensure that they are available when the order is shipped and billed. If an order is canceled, the hold may not be removed by your bank for a few business days afterward. In order to have the hold removed more promptly, I recommend contacting your bank directly for further assistance.
I hope this helps. I'm grateful that you took the time to write to us with your concern.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
 Private Message

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