Order get cancelled, my mover's coupon and points got messed up.

i placed a order online for an open-box moto360. The price was good, so i redeemed my points into a certificate and made a order.
Everything went well till my order got cancelled.
Bestbuy returned my certificate as a promotion code and nothing else!
My mover coupon cannot be used again! Also i have to use my promotion code in one month or it will get expired.
I saved my points for my fav stuffs and now it will expired in one month.
now i just want my point back and get my mover's coupon back.

Greetings syt1100, and welcome to the Best Buy forum,
I can imagine your surprise to find that after your order was cancelled the Mover's Coupon was not reissued and a digital coupon was issued rather than points.  The Mover's Coupon was not reissued after your order was cancelled because it cannot be reissued.  It is a one-time use coupon.
While it is not all that common, there are times where a My Best Buy™ certificate will be reissued in the form of a digital coupon following a return/cancellation rather than just reissuing the points.  That is done because it can generally take 3 to 6 business days for a certificates point value to repost to a member's account and the digital coupon allows for a quicker turnaround since you were trying to place an order.  If you have decided to wait and not place a second order, then the expiration date could potentially pose a problem.
I do apologize for any inconvenience you may have experienced and would like to go over your My Best Buy™ account with you to see if there are any other questions I can help answer.  To accomplish that, I will be sending you a private message.  You can check your private messages by logging into the forum and clicking on the little yellow envelope at the top of the page.
Thank you for connecting with us and for being a My Best Buy™ member. :smileyhappy;
Derek|Social Media Specialist | Best Buy® Corporate
 Private Message

Similar Messages

  • Re: Order get cancelled, my mover's coupon and points got messed up.

    i know this is an old post but i have the same issue. i understand that the movers coupon is a one time use but technically it was not really used since i returned the item. i did get my rewards back as points but it would be great to get the movers coupon back. or at least get another 10% coupon that would replace the movers coupon so i can use it on something else. thanks. 

    Good morning cmlapaz, 
    It's awesome to hear you were able to utilize the Movers Coupon on an item, although it's discouraging to hear you had cause to return the item, essentially losing the Movers Coupon. Unfortunately, we are unable to reissue these coupons as they are a one-time use coupon, and hold no cash value. I am glad to hear you received your points back, and I'm sorry for any disappointment this Movers Coupon issue may cause you. If you should have any other questions, please let us know. 
    Regards, 
    Tasha|Social Media Specialist | Best Buy® Corporate
     Private Message

  • I had purchased iphone 6 from the online store and i had peid the full amount by using my cc , i had noticed now that the order get cancelled as its out of quantity , could you please assist me to refund my money back to my cc !!  my order number W24

    i had purchased iphone 6 from the online store and i had peid the full amount by using my cc , i had noticed now that the order get cancelled as its out of quantity , could you please assist me to refund my money back to my cc !!

    I am going through the same process! It is a nightmare doing anything with adobe. They make it as difficult as possible to get a refund and keep asking me if i want anothe program instead of a refund. They are making me jump through all kinds of hoops to get the refund and refuse to call me. They have ZERO customer service and the only reason they stay in business is because they have no real competitors. It's a shame, but I suggest you reprot them to the Better Business Bureau. I did.

  • When sales order get cancelled

    Hi Gurus
    Please explain the  process when sales order is created for 10 QTY and production order released for 10 qty and all operations confirmed for 5 QTy & moved to FG remaining  5 no qty is in WIP, so then sales order get cancelled, and got another new sales order with different specifications with same qty.
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    please explain me step by step
    with Regards
    Laxmipathi.G.V

    Hi
    Anyway you were doing the Activity confirmation for the 5 quantities at the operation stage.
    so the component only consumed for this production .when you check the material document for the particular confimation . you can see the component was consumbed. ( 261 movement)
    So you do the reverse the confirmation at the operation stage  CO13 . and you can reverse the components back to the production storage location back. (movement type 262)
    Edited by: raj on Jun 8, 2009 8:11 AM

  • Orders Get Cancelled

    Please help my orders get cancelled as soon as I order online.This has been going on for about 2 years.I have called several times but I dont get any help for the proplem.They cancelled with the email saying they cant verify my information but I always make sure everything is ok .Please help....am missing out on great deals. I used to be a Premier Reward Zone Member but because of order cancellation I lost out

    Hello fp,
    As someone who makes the majority of her purchases online, I’m sorry to hear that you are experiencing difficulties when trying to create an online order. While rare, there are times where unforeseen issues cause us to cancel orders on our end. It seems though that we were unable to provide you with a concrete answer as to why this happened, and I apologize for this oversight.
    There are many explanations as to why an order may be cancelled. It could be anything from the delivery address not being recognized by the assigned carrier (UPS or USPS) to an account detail not matching your credit card’s billing information. However, I located your account via the email address attached to your forum profile, and I’m not readily seeing what’s causing the issue. Please know I’m partnering with our online support team for assistance, and I hope to have answers for you within the next couple of business days.
    Thank you for your patience,
    Alex|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Can't get my paid movies, tv shows, and music back onto my iPod

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    If the purchased items are on your ipod, I assume they aren't according to your post, you can connect the ipod or iphone to itunes.
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    Hope this helps.

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        verizon18,
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  • Combining Mover's Discount Coupon and Student Discount Coupon on Macbook Pro with Retina Display

    To whom it may concern,
    I've recently saved up enough to buy a Macbook Pro with Retina Display 13.3" with 8GB Memory ($1235) and I read on a few forums that you could combine the Mover's Coupon and College Student Coupon on the Macbook. However, with that discount, many customers had trouble because the sales associate/manager said it wasn't applicable to apply the Mover's Coupon and neither was it applicable to combine both coupons.
    As a result, I called my local Best Buy in Brooklyn, NY (Bay Parkway, Store #599) in advance to double check if it was possible so that I wouldn't be wasting my time trying to argue with the store manager, etc. The sales associate said generally, I couldn't combine two coupons regardless of what type they were.
    I was wondering if combining the Mover's Coupon and College Student Coupon still applied to the Macbook Pro.  
    If it did, would it be possible for someone to directly contact my local Best Buy store manager or sales associate that would be ringing me up and explain how to do it and that it is possible to combine the two coupons. I also have a $100 Best Buy gift card that I intend to use with my purchase so I was wondering if that was applicable on top of the Best Buy coupons.
    Attached is the link below for the specific Macbook I intend to purchase.
    Thank you for your help.
    Best,
    Wilson
    http://www.bestbuy.com/site/apple-macbook-pro-with-retina-display-latest-model-13-3-display-8gb-memo...

    Hello Wilson,
    MacBook Pros are fantastic machines! I have owned one myself since 2010 and it’s still running smoothly. They can be quite the investment so I can understand why you would be looking to combine coupons and use a Best Buy gift card.  
    Best Buy gift cards are accepted as a form of payment, so you shouldn’t have trouble using a coupon and a gift card together. You can check out more information on forms of payment on our Payment Methods on BestBuy.com.
    I would like to discuss your desire to combine these coupons further so I am sending you a private message. You may check your private messages by signing into the forum then clicking the envelope icon in the top right corner of the page.
    Sincerely, 
    Tasha|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Get  a rented movie off my ipad and onto my computer

    i need to get the rented movie off ipad and onto my computer

    You cannot.
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  • PLEASE HELP! Paypal Order Payment Stuck Because the Order Was Canceled but Not Captured

    regarding order {removed per forum guidelines}
    My Paypal order was canceled due to verification issue and my Paypal account was not charged. However, the
    Paypal transaction has not yet been captured by Bestbuy and it remains "pending authorization"
    My payment sent to Bestbuy's Paypal account has not been declined/rejected, so it is still pending in Paypal. Paypal cannot refund me until Bestbuy declines the paypal payment. The customer service reps do not understand this process and constantly feed me canned response about automated refunds. This type of refund is instant, and even my canceled transaction a few hours prior to this one was also refunded promptly.
    I have been trying to resolve this issue all day and it keeps falling
    on deaf ears. Please refer this message to someone who is
    knowledgeable with Paypal refunds. I need to get the refund back today
    to buy the item from Bestbuy.
    Solved!
    Go to Solution.

    Hello kreyers2011,
    I was very disappointed to read that you encountered this roadblock when ordering on BestBuy.com. Certainly this is not the experience that we wished you to have and I apologize for any inconvenience.
    I have some information for you about your concerns, so please watch for a private message from me. To check your forum inbox, ensure that you have signed in with your user name and password, then click on the envelope icon in the upper right of this page.
    Sincerely,
    John|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Movement   types  from  sd  point of view

    does somebody have a list of movement  types   and   some  document   explaining  what  movement types  are  meant for   what?  from  sd  point of  view
    thank
    s.r.c
    [email protected]

    Movement types
    Any movement of stock in SAP has a movement type , u can see the movement types in  T:code: OMJJ
    As such a movement type is not directly related to any order type. But the combination of
    order type + item category group ==> item category
    now
    item category + MRP type ( from mat master) --- > Schedule line category.
    The movement type is linked with schedule line category. As a thumb rule all Movement types from 601 to 699 belong purely to SD.
    If u want to c the movement type related to that particular order go with the following path.
    Hit the icon 'schedule line for the item' , in the following screen hit 'procurement push button' there u will find the movement type.
    For each material movement, the system uses the movement type to determine the rules for updating the stock quantities and the stock values in the relevant G/L accounts.
    http://help.sap.com/saphelp_40b/helpdata/ru/fc/6cec6eb435d1118b3f0060b03ca329/content.htm
    601 Goods issue for delivery (Shipping)
    In Shipping, this movement type is created automatically with the Goods issue for delivery function.
    The quantity is taken from unrestricted-use stock.
    Possible special stock indicators:
    E, K, Q
    603 Goods issue for stock transport order (Shipping) with additional
    item
    If you issue goods for a stock transport order in Shipping using movement type 641, you can use this movement type to assign an extra item to the order.
    The ordered material is transferred to the stock in transit of the receiving plant. The material for the additional item is transferred from unrestricted-use stock in the issuing plant to stock in transfer in the receiving plant.
    You can also use this movement type without referencing a purchase order.
    Possible special stock indicators:
    None
    See also: 303, 641
    605 Goods receipt for a stock transport order (Shipping) with
    additional item
    You can use this movement type to transfer into unrestricted-use stock the material you posted into stock in transfer in the receiving plant using movement type 603. You post the goods movement with reference to the purchase order (if available) or the delivery.
    Possible special stock indicators:
    None
    See also: 305 and 641
    621 Transfer posting unrestricted-use - returnable packaging (Shipping)
    The quantity is transferred from unrestricted-use stock to the returnable packaging stock at customer.
    Possible special stock indicators:
    none
    623 Goods issue from returnable packaging stock at customer (Shipping)
    This quantity is withdrawn from unrestricted-use returnable packaging stock at the customer.
    Possible special stock indicators:
    V
    631 Transfer posting unrestricted use - customer consignment stock (Shipping)
    The quantity is transferred from unrestricted-use stock to consignment stock at customer.
    Possible special stock indicators:
    E, Q
    633 Goods issue from customer consignment (Shipping)
    The quantity is withdrawn from unrestricted-use consignment stock at the customer.
    Possible special stock indicators:
    W
    641 Goods issue for a stock transport order (Shipping)
    The quantity is transferred using a delivery in Shipping from unrestricted-use stock of the issuing plant to stock in transit of the receiving plant.
    The goods receipt for the stock transport order takes place using movement type 101 and can, if required, refer to the purchase order or to the delivery. If a purchase order item is flagged as a returns item in the stock transport order, you can post the goods receipt of the returns in the issuing plant with movment type 671.
    Possible special stock indicators:
    E, Q
    For the special stock indicators E and Q and for purchase orders assigned to an account, you must ensure that the quantity is not posted to the stock in transit of the receiving plant.
    See also: 351, 643, 671
    643 Goods issue for a cross-company stock transport order (Shipping)
    It is used only for cross-company stock transport orders with SD billing and invoice. The quantity is withdrawn from the unrestricted-use stock of the issuing plant. No stock in transit is created here. In the second step, the goods receipt must be entered in the receiving plant. If a purchase order item is flagged as a returns item in the stock transport order, you can post the goods receipt of the returns in the issuing plant with movment type 673.
    Possible special stock indicators:
    E
    See also: 351, 641, 673
    645 Goods issue for a cross-company
    stock transport order in one step (Shipping)
    Unlike movement type 643 when a goods issue is posted using movement type 645, a goods receipt line is generated automatically 101). If a purchase order item is flagged as a returns item in the stock transport order, you can post the goods receipt of the returns in the issuing plant with movment type 675.
    Possible special stock indicators:
    E
    See also: 675
    647 Goods issue for a stock transport order in one step
    (Shipping)
    Unlike movement type 641 when a goods issue is posted using movement type 647, a goods receipt line (movement type 101) is generated automatically in the receiving plant. If a purchase order item is flagged as a returns item in the stock transport order, you can post the goods receipt of the returns in the issuing plant with movement type 677.
    Possible special stock indicators:
    E, Q
    See also: 677
    651 Returns from customer (Shipping)
    Using movement type 651, you post returns from a customer with a return delivery in Shipping to blocked stock returns.
    Possible special stock indicators:
    None
    See also: 451, 453, 653
    653 Returns from customer (Shipping) to unrestricted-use stock
    With this movement type you post returns from the customer with returns delivery via Shipping directly to the valuated stock.
    Possible special stock indicators:
    E
    See also: 451, 453, 651
    655 Returns from customer (Shipping) to stock in quality inspection
    With this movement type you post returns from the customer with returns delivery via Shipping directly to the valuated stock.
    Possible special stock indicators:
    E
    See also: 451, 453, 651
    657 Returns from customer (Shipping) to blocked stock
    With this movement type you post returns from the customer with returns delivery via Shipping directly to the valuated stock.
    Possible special stock indicators:
    E
    See also: 451, 453, 651
    661 Returns to vendor via Shipping
    As with movement type 502, a return delivery to the vendor is entered without reference to the purchase order, but the goods issue is posted via a delivery in Shipping.
    Possible special stock indicators:
    E
    671 Returns for stock transport order via Shipping
    If a purchase order item is marked as a returns item in a stock transport order using movement type 641 when a goods receipt for a stock transport order ( 101) is posted, the return is posted to stock in transit using movement type 161. When the return arrives, the issuing plant posts the goods receipt for the return using movement type 671. Movement type 671 (like movement types 352 and 642) reduces the receiving plant's stock in transit and increases the issuing plant's unrestricted-use stock.
    Possible special stock indicators:
    E, Q
    673 Returns for cross-company stock transport order
    (Shipping)
    673.
    Possible special stock indicators:
    675 Returns for cross-company stock transport order
    (Shipping) in one step
    677 Returns for stock transport order in one step (Shipping)

  • My sister got ios8 and something got meesed up and apple reset her phone and my ipod is set up with that email so i lost everything please help ill share details

    my sister got ios8 and something got messed up and apple reset her iPhone and my ipod is set up with that email so I lost everything. details if u can help me thanks

    This issue has been resolved - my Support Advisor, Edgar, was able to discern what was causing the problem.
    It appears that, despite years of never experiencing this, one of the latest ipod updates actually altered my device's personal settings and changed it to "Manual" for all synchronizing; even performcing Factory Restores did not change it back to being automatic.
    My ipod is working as good as ever now thanks to Edgar. If anyone else is having this problem, please make sure you check your device's settings in iTunes and see if "Manual" is checked - even if you never changed the settings yourself and have no reason to suspect that to be the problem, as was the case here. If it is checked - uncheck it to enable automatic syncing.
    So relieved this was not a much more serious problem. I've missed having my music on the go. Thanks, Edgar!

  • My Infinity Order Keeps Getting Cancelled! And Muc...

    Hi.
    Sorry, this is REALLY long, but I needed to document this somewhere.
    I own a house.
    I have two phone lines on my account.
    I pay the bills for both, but one is used exclusively by my lodger. He pays me for his calls, broadband, etc. For years this has worked well. Even if we have two lines of ADSL2+ at a whopping 1Mbps each! (I know, "WOW!")
    At last, at the end of June, BT Infinity 2 arrives on our estate. Testing indicates that we will get a serious 77Mbps down and about 15Mbps up.
    I do a little victory dance.
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    My lodger wants his own "private" Infinity line. I think this is rude as he does not want to share, but hey, if he pays for it, who am I to judge?
    I obtained two MAC keys from our current ISPs.
    Around the 10th of July, I ordered two BT Infinity 2 lines to be installed. All was well. Engineer was booked for the same day to install the wall-boxes, modems, etc. Booked for 26th May.
    I paid for a year's line rental on the line that I use, in advance, to save money.
    Later that week, I noticed one of my orders has disappeared. Hmm.
    I phoned the helpline. Got a really nice Indian lady. I asked her why the second Infinity line had not been installed.  She wanted to know what speed I was getting and could I please power-off the modem. Sadly, not good English. I apologised and said I had to go, and hung up. I phoned up again -
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    *.2 Later I got told that two Infinity lines could not be installed because the lines are on one account number.
    The MAC for my lodger's line was put into the system. ALL records of any orders whatsoever disappeared from the BT tracking service!
    I did however receive emails telling me of the install date, etc., of my lodger's line.
    Sporadically, I received emails asking telling me that they NEEDED my MAC in order to progress my order. What order? There was NOTHING on the BT site. No VOLs or order numbers that I had been given brought up any results. According to the Order Tracker, there were no orders, so I could not enter the second MAC.
    Stressful? (After ten years of truly awful download speeds - we've only had broadband of any sort for about three and a half years!) You had better believe I was stressed!!
    On the 23rd July, I get a letter through the post from BT, dated the 11th of July. It says that my transfer to another phone company would be completed on the 24th July and should I wish to cancel this, I needed to contact BT BEFORE the 20th of July!
    I panicked and phoned BT to stop the transfer. Whereupon the lady I spoke to said that she thought it rather strange that I had paid for a year's line rental then decided to move to another company. I later received welcome blurb from TalkTalk. TalkTalk? Grrrrrrr!
    The Hub3 turns up on the 24th July, for the lodger's line.
    The 26th, and the engineer turns up. Stuff installed. GREAT!!
    Network crashes a couple of days later, east of London into Essex. BT pretends that it was a "line fault".
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    It is now Wednesday 8th of August (I think). I decide to try and get the second Infinity line installed as I am still stuck on 1Mbps ADSL.
    I go online to sign up.
    What? I find out that I'm being charged for phonecalls during the day?
    BT have cancelled my Anytime package on MY LINE on the 26th July without telling me and I have been running up call charges without knowing it!!
    It gets better: There is now no record that I ever paid them £120 for my year's line rental, and to really take the pi**, they have charged me in advance for the August line rental.
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    I get passed from department to department. Here. India. Here. Infinity team, wherever they are? And back to here again.
    *3. The guy I finally spoke to confirmed that the reason I could not get Infinity on the second line was because the two phone lines were "linked" on the account. He said that he, "WOULD GET THE LINES SPLIT." That way the installation would go ahead. I was to call back after lunchtime on Friday all would be sorted.
    Friday 10th. 1pm. I went online to check progress on my account. Nothing obvious. It still shows Evening and Weekend calls. Tried to order Infinity again online. It would not let me do so.
    I then called BT. Guess what? It wasn't sorted. Yes, there was no record of any attempt to do so.
    I then phone up the number I was given by the "Account-Split-Guy" to try again to get Infinity installed. I get through to India. I have the wrong department. I get though to Tech Support in India. I have the wrong department. I got through to someone in the UK, but they could not help, so I got put through I think to the Infinity booking team in India. They said I needed to talk to someone else, and FINALLY I got to talk to a really nice lady in the UK who went out of her way to help.
    The nice lady in the UK asked what had happened. I told her. She tried to change my Anytime package, and it was blocked still.
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    I told her about all of the above.
    She said she would look into it and get back to me.
    After much messing about (hard work on her part!) she managed to get my Anytime package put back on my account. She said it would go live later that night. She tried to get an Infinity order processed, but she needed a MAC key. I gave her the one I had obtained when I originally placed the order, but it had expired!
    I then got onto my old ISP and by some miracle they managed to get me a new MAC in just over half an hour!
    I contacted the lady at BT who then got an order put through for BT Infinity. She did not need the MAC at the time, but was not allowed to place an order without one.
    Much thanking went on.
    Later Friday evening I went on the BT Order Tracking site to put in my MAC. It was not possible. It did say that the broadband order was "In progress", with an estimated Completion Date "Today." Even later Friday 10th of August, the broadband order is listed as "Completed." I try to enter my MAC again and I can't. I cannot book an engineer visit either.
    I am again worried.
    Saturday 11th, late in the evening, I phoned the Infinity install team, on the number I had been given, to give them my MAC. The lady in India could not understand what I was saying. I rang off apologising that I had the wrong number. Phoned again. India. Got a man on the phone to whom I explained that I wanted to give him my MAC key. He then asked me, "You have lost your MAC code?"
    After much explaining he understood what I was saying. I gave him the then current VOL order number, and he said that for an Infinity install, they "Did not need a MAC key."
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    I kept checking over the weekend and the order remained up on the site.
    Monday 13th August. Morning. Logged onto BT site. My order was GONE from the Order Tracking page. Got an email and a phonecall from the lady at BT saying that she was still working on things. She had to take off the Anytime call package on my line, but leave it on the lodger's line for the time being. This "should" enable her to order Infinity on my line. I checked online later in the day, and there were order details there, but with a different order (VOL) number. It still shows that my broadband order completed on the 10th of August and my Evening and Weekend Package will complete on the 15th of August.
    I need to say: Apart from the lady mentioned above, who has been superb all along, everyone else so far, wherever they are based, have been *very* polite and helpful while on the phone, just pretty useless when it actually comes to sorting the problems out. There has also been a significant language barrier on some occasions.
    There were many more phonecalls on other occasions. More being passed from department to department, and more rubbish told to me than is listed above.
    Luckily for you, this is all I can remember.
    A new day has dawned. I still have a valid MAC, no Infinity, and no date for an engineer visit booked.
    I am not optimistic. :-(
    Solved!
    Go to Solution.

    Hi All.
    Today's update.
    According to the Order Tracker-
    Apparently, as of Friday the 10th of August, my BT Infinity 2 service installation was completed. Funny, I don't remember an OpenReach engineer breaking in and installing an Infinity wall-plate, and setting up my non-delivered and thus non-existent HH3!
    Also, about an hour ago from this post time, around 1600hrs on Wednesday the 15th of August, my "New" Evening and Weekend Calling Package went "Live". I believe I have had that package all along. One of my gripes was that I was taken off the Anytime Package.
    Hang on! What's this that came in the post earlier today? Dated the 10th of August - I am being informed that my "Unlimited Anytime Plan" is being set up. Cool! Ah, no completion date, but I was told over the phone, on the 10th, that it will have gone live by midnight of the 10th.
    So, have I got it, or not? Any of it?
    So. Still no second Infinity line.
    Yes I know, some of you poor buggers cannot even get Infinity, but thanks to my Lodger and the general incompetence of one BT department or another, neither can I!
    I am posting this over my trusty 1Mbps ADS2+ line, while trying to download a 3.2GB disc image from MS TechNET. Apparently, it is going to take me nearly 10 hours at the current speed. I have at least five more large images to download.
    Oh boy...

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