Order with cancellation fee

Hi all,
I would like to cancel an Order and charge the customer with a cancellation fee. I know I have to create an Item with the item category "Dien", but what about the next steps afterwards.
Does anybody knows the steps and can tell me that please.
Thanks a lot.
Marsha

Contacting customer service would be the best solution.
-Dave

Similar Messages

Orders with cancelled status

Hello,
       I need to generate a report where I print those orders that are in cancelled status. I can fetch those orders that are in cancelled status in Oe_order_headers_all.
whereas I need those orders whose status is CLOSED in Oe_order_headers_all and flow_status_code = CANCELLED in oe_order_lines_all (only those orders whose ALL lines are in cancelled status). Can some one help me in this.
Regards
Abs

Dear Jessica,
                          I have executed as you said but the query is keep on running with out any out put.
/* Formatted on 2013/12/08 10:23 (Formatter Plus v4.8.8) */
SELECT   *
    FROM (SELECT ooh.order_number order_number,
                 TO_CHAR (ooh.ordered_date, 'DD-Mon-YYYY ') AS ordered_date,
                 cmv.customer_number cutomercode,
                 cmv.customer_name customer_name,
                 ROUND ((SELECT SUM ( ( ool1.ordered_quantity
                                        * NVL (msi.internal_volume, 1000)
                                     / 100
                           FROM apps.mtl_system_items_b msi,
                                apps.oe_order_lines_all ool1
                          WHERE msi.organization_id = 73
                            AND msi.inventory_item_id = ool1.inventory_item_id
                            AND ool1.header_id = ooh.header_id),
                        2
                       ) pallets,
                 ool.ordered_quantity ordered_quantity,
                 oel.meaning reason_of_cancellation,
                 cmv.channel_name channel_name,
                 ooh.flow_status_code flow_status_code
            FROM oe_order_headers_all ooh,
                 oe_order_lines_all ool,
                 abpom_customer_master_v cmv,
                 oe_reasons oer,
                 oe_lookups oel
           WHERE ool.header_id = ooh.header_id
             AND ooh.ship_to_org_id = cmv.site_use_id
              --AND ooh.ship_from_org_id = fnd_profile.value('MFG_ORGANIZATION_ID') ---Added
             -- AND ooh.ship_from_org_id = :p_org_id
             AND oer.header_id = ooh.header_id
             --AND oer.line_id = ool.line_id
             AND oer.reason_code = oel.lookup_code
             --and ooh.order_number=20050
             --AND cmv.channel_name = cmv.channel_name
             AND ooh.org_id = fnd_profile.VALUE ('org_id')
             --   AND nvl(cmv.channel_name ,1)= NVL (:P_CHANNEL,nvl(cmv.channel_name,1))
                -- AND cmv.channel_name =' '
             AND ooh.ordered_date BETWEEN :p_fromdate AND :p_todate
                  --and rownum<100
             --      AND oel.meaning = NVL (:P_REASON, oel.meaning)
                --- AND ooh.flow_status_code = 'CANCELLED') gff
             AND (   ooh.flow_status_code = 'CANCELLED'
                  OR ooh.header_id IN (
                        SELECT   header_id
                            FROM oe_order_lines_all
                        GROUP BY header_id
                          HAVING COUNT (*) =
                                    SUM (DECODE (flow_status_code,
                                                 'CANCELLED', 1,
                                                 0
                 )) gff
GROUP BY pallets,
         order_number,
         ordered_date,
         cutomercode,
         customer_name,
         ordered_quantity,
         reason_of_cancellation,
         channel_name,
         flow_status_code

How to Restrict Return Sales Order with reference to a cancelled invoice

SAP Standard is allowing to create Return Sales Order with reference to a cancelled invoice which practically should not be allowed.
Has any body worked on this problem and what could be the possible solutions so that return sales orders can not be created against a cancelled invoice.
Kindly share your possible solutions.

Hi Standard Process will not allow to create a Sales Order With Cancelled invoice,
Kindly go through at Copy Controls
T.CODE:VTAF
in that some body might have maintained between S1 invoice to RE Sales Document.
Remove the settings then u will be not able to create Sales Order w.r.t to Cancelled Document.
Rewards if Usefull
B.Shyam Sunder
SAP SD Consultant

Pre-order Cancelation Fee

Is there a cancelation fee on pre-ordering games online? I know I am not charged for the game until I pick it up in store, so I know I don't have to worry about doing a return. Just a curiousity question. Thanks!

Hi there stoichiometry,
Pre-ordering a game is a fantastic way to help ensure you receive it on release day. I'm sorry that you may be looking at canceling a pre-order. That being said, I'm glad to say we don't currently have any cancelation fees for canceling a pre-order. If you need assistance with a cancelation, please let me know and I would be delighted to assist you.
Sincerely,

Sales order cancelled and new sales order with added components

Hi all,
There is a MTO scenario.Lets say a product X was to be made .Now when the production was complete,the sales order got cancelled and a new sales order was generated for same product with 2 new components to be added,lets say A and B.
So now i have to use the finished good x and new components A and B for the new sales order.How will the costing of new product be done and how do i maintain the BOM?

Dear,
You have to create the new material code for your new product as it is having two new components. For that new product say Y you need to add the X, A and B.
As you have already manufactured the X so system will not create any procurement proposal for it and you can consume the X while manufacturing the Y and it cost also get capture to the Y. This is standard Practice.
Hope clear to you.
Regards,
R.Brahmankar

My iPhone 6 order was canceled without my permission and without reason or explanation. I have had a verizon cell phone for 13 years and have gotten your cable/internet/phone when i moved out on my own because i had been so happy with the experience i had

I have had a verizon cell phone for 13 years and have gotten your cable/internet/phone when i moved out on my own because i had been so happy with the experience i had with the cell phone service. i ordered my new iPhone 6 on October 6th along with my husband. i was told by the sales associate at the vierzon store where i placed the order that it would ship a week before halloween. instead of a shipping confirmation, i received an email a week before halloween letting me know that my order had been placed on 10/24/14. i thought this was weird, but figured i could weight another week or two, no big deal. my husband got his phone in the mail yesterday. still no sign of mine. then this morning i got an email letting me know that my order was cancelled and if id like to place another order for a phone, then i can go back to the store and do so. why would i want to go through another month of this??? verzon lost my order. i never canceled it and i am beyond annoyed. i am looking to switch my entire house to another provider. this is ridiculous.

i did not get any reasons or explanations. the email just stated that my order was canceled and that it won't be posted to my credit card (i have more than enough to cover the cost, so that is not the issue). also my husbands phone was paid for from the same card moments before me. my balance is always paid automatically and on time. so that couldn't be the reason either. that's what so frustrating is because they didn't explain what happened. this is what the email read exactly:
"This email is to confirm that your order has been cancelled; you have not been billed for this merchandise.
If you would like to place a new order, you may do so by visiting your local retail store or going online to www.verizonwireless.com.
Business customers should refer back to their local Verizon Wireless Sales Representative if you have any questions or would like to place a new order.
Thank you, and we look forward to your business in the future.
Verizon Wireless"
it almost feels like its saying that i canceled it and that this was to confirm that i did. but i didn't cancel anything.

Requesting actual assistance from Verizon - How can I cancel my service with no fee?

"I have been wrongly charged for data fees and after approximately 15 hours dealing with the situation it still has not been resolved. Back in January when I first realized I was receiving these additional charges I went online to chat with a representative (while at work) and after discussing the situation she told me that it was resolved and that once my bill cycled the fees would be credited to my account. She upgraded my data to 6GB saying that would be enough to cover it and that’s all I would pay for. I waited for the bill to cycle before I paid knowing it would be late (I didn’t care, I wanted to see that it was fixed first which it wasn’t).
I spoke to Matthew at the beginning of March for a lengthy two hours (also while at work) regarding the situation. He told me that the online chat service was a different department but he’d try to fix my problem. He was extremely nice and did seem like he genuinely wanted to help. And at first I thought that after 2 hours he finally resolved my ongoing issue. At first he kept telling me that the fees were correct. After insisting that I didn’t use 7 GB of data in 5 days I grabbed my calculator and added up all the data charges (yes, each one is 6 decimal places) and the total came to be just above 1 GB (I think it was 1.12GB or so). He told me that the woman I spoke to over the chat service made a mistake. She said that increasing my data to 6GB would solve the problem but that day that I spoke to her my data was already at approximately 10GB. So by her increasing my data, she accomplished absolutely nothing. After speaking with his manager Matthew said he could refund 45$ and 105$ totaling 150$ total. I would eat the increase in data to 12GB which I said was fair enough. He said I would see the 45$ credited back the same day and that he would text me to let me know it was there (which he never did) and that his manager had to approve the $105 and I would see it on my account within 2 business days. That credit was never applied to my account.
So Friday March 21 I get a phone call that morning saying my phone will be shut off once again. I called back (while at work, AGAIN) and spoke with Angelica. She told me that there was no credit of 105$ on my account nor were there any notes saying there should be. I was then passed to Dale Hull, her supervisor. I went through the whole situation, yet again, and Dale sent an email to Matthew, his supervisor and his boss asking them to looking into the situation and contact me. At the time all three were at work according to Dale. That was at 6pm Eastern time Friday. Then Saturday morning I called Dale at 10:30AM Eastern time to follow up. We had a short conversation where he told me that they would be arriving to work at 12noon Eastern time and he forwarded them my email again with an additional note to say it was an urgent situation. Dale told me he would be at work until 6pm eastern time and that I could follow up with him if I still hadn’t heard back. I called at 5:30PM Eastern time and his direct number routed me to an automated system and I wasn’t even given the option to leave him a voicemail. I then drafted an email to him and tried sending it but apparently I am unable to send him an email. I was a little confused why he would give me my email if he’s unable to receive one from someone outside the Verizon network. But overall Dale seemed to be helpful.
It is now Sunday March 23 and the situation is still unresolved. I would like the fees credited back to my account and my service ended – without being assessed a cancellation fee. My time is valuable and all the time spent talking to Verizon while I was supposed to be doing my job prevented me from making money as a commissionable employee. Not only that but it reflects poorly on me to my superiors."
This is the summary I had typed up regarding my experience in March 23. After than I spoke with a supervisor named Penny in Little Rock who switched my plan to 60$ unlimited talk and text with 2 GB of data and 1 GB promo data. She said it should be less than $80 after fees and insurance and that my employer discount wouldn't apply. She said she would back date it for my current billing cycle which started on the 18th. Said she would be calling me Monday April 21 from a 501 number to follow up.
Now, the bill wasn't back dated, it didn't go into affect until my following bill that is due May 13. And she never called to follow up with me. On top of that I just realized that when she "fixed" my plan she removed my insurance. So when I dropped my phone and shattered the screen this morning after all the hours and frustration and stress I have spent dealing with Verizon, I now don't have insurance to cover the broken phone.
I have never ever experienced such horrible customer service in my entire life.
All I want is to be released from my contract without being charged a $250 fee. I feel that after all the time, tears and money spent on this situation it's the least that Verizon can do for me.
I look forward to a prompt response.

Hello rjutze,
Unexpected charges are certainly shocking, so I definitely understand where you're coming from. I'm sorry to learn you had this type of experience with your data allowance. We want to ensure our customers are billed correctly for usage and certainly clarify all concerns regarding the charges. We offer courtesy alerts to advise you of the potential overages and allow time to prevent them. Did you receive them? I'm unable to speak to the credits promised; as you mentioned earlier, we stated they are correct.
Nonetheless, I understand you need further clarification to get to the bottom of this. Please send me a DM so I can provide you with the details of the steps taken to address this when you contacted us, We truly don't want to lose you as a customer, especially since the termination fee will not be waived. However, I am confident I will get to the bottom of this and turn this around.
AndreaS_VZW
Follow us on Twitter @VZWSupport

If i cange my single app team subscription to complete app Team would i be charged with the cancellation fee

If i cange my single app team subscription to complete app Team would i be charged with the cancellation fee.

You need to contact Adobe support contact our support team directly.& get the assistance for this.
Regards
Rajshree

Problem with purchase orders and cancelling order lines

Hi,
We have a problem with purchase orders and cancelling order lines. For example we have created PO no. 4300291277:
We have made a GR 5000186897 on 03.09.2010 amount 1.920 and tried to cancel it with GR 5000208866, but it takes the invoice amount 1.724 instead of 1.920. What is the correct way to undo this orders, so we cancel the 1.920 and not the 1.724?
Please help me, your help will be highly appreciated.
Regards,
Najma.

hi,
You have to cancel the IR first...and then do cancel the GR...
yes, there will be diff. in the price(if the price changes in bwtn)..if no changes in the price , the price will taken as old one..
Process:
1. Cancel IR
2. Then cancel GR..
3. then go the PO and try to delete the line item..
Regards
Priyanka.P

My order was canceled with no refund

I placed two orders with a best buy gift card. However, after I placed the order online, the order was canceled. What's insane is there is no refund to my best buy gift card. My best buy gift card got charged more than $400 bucks with my order got canceled.

Hello qinfeng-
Few things are more frustrating than finding out that your order has been cancelled…except maybe not getting a refund back on the order. I’m sorry to hear about this frustration as it’s certainly not the type of experience we would want you to have with BestBuy.com.
It appears that since you posted, you have contacted us regarding this refund and are currently being assisted with it. However, if for some reason you do still need help, please send me a private message with your order number and your full name. If you have the 16 digit gift card numbers, it would help as well.
Otherwise, hopefully we’ll have this resolved for you quickly!
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Cancel a Sales order with a PP order

Hi
I want to cancel a sales order that has a production order assoiced with it . the production order has status REL Released
MSPT Material shortage
PRT Printed
PRC Pre-costed
GMPS Goods movement posted
RESA Results analysis carried
SETC Settlement rule created
The order dose not have any varent dollars assocated with it and the conformation has been removed
I can not cancel the sales order

Hello,
As the production order is associated with the sales order, it may not allow you to cancel/delete the sales order.
TECO the production order, set deletion flag, if the production order is not to be used. After this reject the sales order with a Reason for Rejection or delete the sales order.
Prase

When I am due to upgrade and decide to go with a different carrier, since i am the account holder what happens to the 4 people on my plan with me? do they have to pay cancellation fee?

when i am due to upgrade and i decide to go with a different carrier, since i am account holder what happens to other people on my plan, due they have to pay cancellation fee?

Just your line that is ported gets the Early Termination Fee if you are still in contract.
If you keep the other lines active you are still responsible for them.
Good Luck

Impossible to get month-to-month subscription with student account - now I have to pay cancellation fee! Is there a way to switch back to month-to-month, or was I tricked into getting a yearly subscription? How do I cancel my subscription and/or switch to

Impossible to get month-to-month subscription with student account - now I have to pay cancellation fee! Is there a way to switch back to month-to-month, or was I tricked into getting a yearly subscription? How do I cancel my subscription and/or switch to a monthly plan WITHOUT paying fees and WITH a student discount?

This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Prometric refund not paid after cancelling an exam and my visa card has already been charged USD15 for the cancellation fee !

Below is the email i sent to prometric following up my refund after cancelling an exam and being charged USD 15 for the cancellation fee, but no one is saying anything up to now or any explanation on when i should be receiving my refund.
Hi,
In regards to the above subject field and below cancellation details for an exam 070-681 -
TS: Windows 7 and Office 2010, Deploying.
I have cancelled for the exam and my visa card has been charged for the cancellation fee of USD 15, but i have
not received the refund as yet.
Please do the needful so that i can book for another exam as soon as possible.
Your urgency in this matter will be highly appreciated !
Sincerely,
Salim.
----- Forwarded Message -----
From: @prometric.com" <@prometric.com>
To:
Sent: Monday, August 25, 2014 1:08 PM
Subject: Prometric Exam Information (Z29LON501E)
Dear SALIM,
Thank you for cancelling your exam with Prometric, a leading worldwide provider of comprehensive technology-based testing and assessment services. Your cancellation request has been received and confirmed.
Included within this e-mail is your official appointment summary. Please retain this information for your records.
Included below are answers to frequently asked questions. Please do not reply to this e-mail. For additional assistance, you may visit our website at
Appointment Summary
Order Confirmation Number/Document Number: Z29LON501E
Candidate's Name:
SALIM MOHAMED
Candidate Address:
77852
NAIROBI, KE-300 00610 Kenya
Candidate Company:
Candidate Primary Phone:
Candidate Email Address:
@yahoo.com
Exam Details:
Program Name:
Microsoft (070, 071, 074, MBx)
Exam Name/Description:
TS: Windows 7 and Office 2010, Deploying
Exam Number:
070681
Exam Language:
U.S. ENGLISH
Appointment Date:
Appointment Time:
Appointment Duration (HH:MM):
4:00
Please note that the appointment duration may include an exam tutorial and client survey.
Test Site Code:
KN7H
Test Site Address:
57666,00200,1st Floor, Fedha Plaza,
MPAKA Road Junction, Westlands,
Nairobi, 00200 Kenya
Test Site Phone:
0203744720/
Payment Details:
Exam Price/Currency:
80.00 USD
Discount (if any):
0.00 USD
VAT/GST/Sales Tax:
0.00
Date of Payment/Tax Point:
24 AUG 2014
Total Amount Paid/Currency:
-80.00 USD
Payment Type:
VISA
Cancellation Fee(if any):
15.00 USD
Reschedule Fees (if any):
Payment Date
Amount Paid
Frequently Asked Questions
How will I obtain a refund?
If your credit card has already been charged and you are eligible for a refund, you will receive a refund along with a charge for any applicable fees. If a voucher was used, your same voucher number will be reactivated.
How can I Check my Appointment Status?
If you would like to review the status of your appointment, please visit. Choose "Candidate History" then login using your e-mail address and password.
What if I forget my Prometric Internet password?
If you forget your Prometric Internet password click on the following link
You will be asked to enter your e-mail address or user name, then a new password will be mailed to you at the email address you have on file with Prometric.
How do I update my candidate profile?
Please take a moment and confirm that your personal information listed above is accurate, as this is how your name will appear on any certificate earned and the address to which all certificates and communication will be sent. To ensure proper
delivery of your exam and all certification materials, Prometric must have accurate and current information. If any information needs to be updated, please visit choose "Update Personal Information", then login using your e-mail address and
password.
Please note: This address reflects your permanent, home address. To ensure delivery of official correspondence and certification material, you may also provide name and address information in your
country's official language.
Can I contact Prometric with specific questions?
If you have taken your test, plan to take a test with Prometric, or have any other concerns, please follow the appropriate links below to help solve your issues:

Hello,
The TechNet Wiki Forum is a place for the TechNet Wiki Community to engage, question, organize, debate, help, influence and foster the TechNet Wiki content, platform and Community.
Please note that this forum exists to discuss TechNet Wiki as a technology/application.
As it's off-topic here, I am moving the question to the
Where is the forum for... forum.
Karl
When you see answers and helpful posts, please click Vote As Helpful, Propose As Answer, and/or Mark As Answer.
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Service cancellation fee

I need to cancel our service. We have 4 lines, all being smartphones. How do I do it? I'm SURE Verizon charges a cancellation fee, ha!

mimisan99 wrote:
If you cancel in the middle of your billing cycle...Verizon will give you some mumbo jumbo that the "port" didn't complete until the day before your next billing cycle. How convenient!!! I cancelled 3 weeks before my billing cycle and paid their early termination fee. I didn't have a problem paying that but I do have a problem paying them until the end of the cycle when I can't use the phone. They got an extra $75. So don't cancel in the middle of your cycle but then if you do, they will probably give you some **** about the "port" didn't finish until the next billing cycle. I guess either way your are screwed!!! Glad I am not a Verizon customer. BTW, I was transferred three times to learn that I wasn't getting my $75. bucks back. Good Luck!!!
Actually, paying for the full final month of service isn't "mumbo jumbo," it is part of the terms and conditions of the customer agreement:
WHAT HAPPENS IF MY POSTPAY SERVICE IS CANCELED BEFORE THE END OF MY CONTRACT TERM?
If you're signing up for Postpay Service, you're agreeing to subscribe to a line of Service either on a month–to–month basis or for a minimum contract term, as shown on your receipt or order confirmation. (If your Service is suspended without billing, that time doesn't count toward completing your contract term.) Once you've completed your contract term, you'll automatically become a customer on a month–to–month basis for that line of Service. If you cancel a line of Service, or if we cancel it for good cause, during its contract term, you'll have to pay an early termination fee. If your contract term results from your purchase of an advanced device, your early termination fee will be $350 minus $10 for each full month of your contract term that you complete. Otherwise, your early termination fee will be $175 minus $5 for each full month of your contract term that you complete. Cancellations will become effective on the last day of that month's billing cycle, and you are responsible for all charges incurred until then. Also, if you bought your wireless device from an authorized agent or third–party vendor, you should check whether they charge a separate termination fee.
It has nothing to do with the port. When you agree to the contract, you agree to pay for that final month. Most carriers do this. I had U.S. Cellular for a couple of years, and they had the same policy. I don't know about AT&T or T-Mobile, but I am fairly certain Sprint has the same terms as well. Knowing the terms of the contract you agreed to saves time, hassle, and frustration. Also you don't have to pay two companies for a one month of service.

Order with cancellation fee

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