Service cancellation fee

I need to cancel our service. We have 4 lines, all being smartphones. How do I do it? I'm SURE Verizon charges a cancellation fee, ha!

mimisan99 wrote:
If you cancel in the middle of your billing cycle...Verizon will give you some mumbo jumbo that the "port" didn't complete until the day before your next billing cycle. How convenient!!! I cancelled 3 weeks before my billing cycle and paid their early termination fee. I didn't have a problem paying that but I do have a problem paying them until the end of the cycle when I can't use the phone. They got an extra $75. So don't cancel in the middle of your cycle but then if you do, they will probably give you some **** about the "port" didn't finish until the next billing cycle. I guess either way your are screwed!!! Glad I am not a Verizon customer. BTW, I was transferred three times to learn that I wasn't getting my $75. bucks back. Good Luck!!!
Actually, paying for the full final month of service isn't "mumbo jumbo," it is part of the terms and conditions of the customer agreement:
WHAT HAPPENS IF MY POSTPAY SERVICE IS CANCELED BEFORE THE END OF MY CONTRACT TERM?
If you're signing up for Postpay Service, you're agreeing to subscribe to a line of Service either on a month–to–month basis or for a minimum contract term, as shown on your receipt or order confirmation. (If your Service is suspended without billing, that time doesn't count toward completing your contract term.) Once you've completed your contract term, you'll automatically become a customer on a month–to–month basis for that line of Service. If you cancel a line of Service, or if we cancel it for good cause, during its contract term, you'll have to pay an early termination fee. If your contract term results from your purchase of an advanced device, your early termination fee will be $350 minus $10 for each full month of your contract term that you complete. Otherwise, your early termination fee will be $175 minus $5 for each full month of your contract term that you complete. Cancellations will become effective on the last day of that month's billing cycle, and you are responsible for all charges incurred until then. Also, if you bought your wireless device from an authorized agent or third–party vendor, you should check whether they charge a separate termination fee.
It has nothing to do with the port. When you agree to the contract, you agree to pay for that final month. Most carriers do this. I had U.S. Cellular for a couple of years, and they had the same policy. I don't know about AT&T or T-Mobile, but I am fairly certain Sprint has the same terms as well. Knowing the terms of the contract you agreed to saves time, hassle, and frustration. Also you don't have to pay two companies for a one month of service.

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How long does it take for a cancellation fee to process? I just cancelled today and the customer service agent say the cancellation payment went through, but i see no charge on my credit card. On the website it say my cancellation is effective in march 16

How long does it take for a cancellation fee to process? I just cancelled my annual subscription to adobe audition today and the customer service agent say the cancellation payment went through of $74.90, but i see no charge on my credit card. On the website it says my cancellation is effective in march 16, 2015. So when will i be charged?

Hi ,
I'm very sorry to hear of the problems you have had moving to pay as you go.
Please can you give customer service a call and ask to speak to the pay monthly retentions team who will be able to fix this issue for you.
Click here for contact details.
Thanks
James

Services I never requested then a huge cancellation fee.

Last month I went to pay my bill and noticed I was being charged for internet service I did not request or approve. I should explain I tried comcast internet once before and never could get it to work despite trying multiple modems, so there's no way I would have approved internet service. The local comcast service center did nothing but refer me to a phone # where I spoke to a rep who finally cancelled my internet service and promised to refund the money I was charged for a self install kit. Now this month I look at my bill and find a $230 cancellation fee! My case has been assigned to a rep named Steven but he doesn't return my calls. I cannot even put into words how angry I am. I want my cable tv package and nothing more- no internet, no phone, just cable tv.Wayne

wgavic-
After reviewing your Corporate Escalation ticket, I see that you have an assigned agent working on concerns. I have emailed the agent requesting that he reach out to you. If you have any additional information you will like to provide, please send me a private messages the details of your concerns.

Prometric refund not paid after cancelling an exam and my visa card has already been charged USD15 for the cancellation fee !

Below is the email i sent to prometric following up my refund after cancelling an exam and being charged USD 15 for the cancellation fee, but no one is saying anything up to now or any explanation on when i should be receiving my refund.
Hi,
In regards to the above subject field and below cancellation details for an exam 070-681 -
TS: Windows 7 and Office 2010, Deploying.
I have cancelled for the exam and my visa card has been charged for the cancellation fee of USD 15, but i have
not received the refund as yet.
Please do the needful so that i can book for another exam as soon as possible.
Your urgency in this matter will be highly appreciated !
Sincerely,
Salim.
----- Forwarded Message -----
From: @prometric.com" <@prometric.com>
To:
Sent: Monday, August 25, 2014 1:08 PM
Subject: Prometric Exam Information (Z29LON501E)
Dear SALIM,
Thank you for cancelling your exam with Prometric, a leading worldwide provider of comprehensive technology-based testing and assessment services. Your cancellation request has been received and confirmed.
Included within this e-mail is your official appointment summary. Please retain this information for your records.
Included below are answers to frequently asked questions. Please do not reply to this e-mail. For additional assistance, you may visit our website at
Appointment Summary
Order Confirmation Number/Document Number: Z29LON501E
Candidate's Name:
SALIM MOHAMED
Candidate Address:
77852
NAIROBI, KE-300 00610 Kenya
Candidate Company:
Candidate Primary Phone:
Candidate Email Address:
@yahoo.com
Exam Details:
Program Name:
Microsoft (070, 071, 074, MBx)
Exam Name/Description:
TS: Windows 7 and Office 2010, Deploying
Exam Number:
070681
Exam Language:
U.S. ENGLISH
Appointment Date:
Appointment Time:
Appointment Duration (HH:MM):
4:00
Please note that the appointment duration may include an exam tutorial and client survey.
Test Site Code:
KN7H
Test Site Address:
57666,00200,1st Floor, Fedha Plaza,
MPAKA Road Junction, Westlands,
Nairobi, 00200 Kenya
Test Site Phone:
0203744720/
Payment Details:
Exam Price/Currency:
80.00 USD
Discount (if any):
0.00 USD
VAT/GST/Sales Tax:
0.00
Date of Payment/Tax Point:
24 AUG 2014
Total Amount Paid/Currency:
-80.00 USD
Payment Type:
VISA
Cancellation Fee(if any):
15.00 USD
Reschedule Fees (if any):
Payment Date
Amount Paid
Frequently Asked Questions
How will I obtain a refund?
If your credit card has already been charged and you are eligible for a refund, you will receive a refund along with a charge for any applicable fees. If a voucher was used, your same voucher number will be reactivated.
How can I Check my Appointment Status?
If you would like to review the status of your appointment, please visit. Choose "Candidate History" then login using your e-mail address and password.
What if I forget my Prometric Internet password?
If you forget your Prometric Internet password click on the following link
You will be asked to enter your e-mail address or user name, then a new password will be mailed to you at the email address you have on file with Prometric.
How do I update my candidate profile?
Please take a moment and confirm that your personal information listed above is accurate, as this is how your name will appear on any certificate earned and the address to which all certificates and communication will be sent. To ensure proper
delivery of your exam and all certification materials, Prometric must have accurate and current information. If any information needs to be updated, please visit choose "Update Personal Information", then login using your e-mail address and
password.
Please note: This address reflects your permanent, home address. To ensure delivery of official correspondence and certification material, you may also provide name and address information in your
country's official language.
Can I contact Prometric with specific questions?
If you have taken your test, plan to take a test with Prometric, or have any other concerns, please follow the appropriate links below to help solve your issues:

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Moving and an unknown cancelation fee.

I am moving to an area where service is not provided and because I have to cancel I have to pay $110. I asked for a copy of the contract but was told it was a verbal agreement. I asked for him to read back the verbal agreement and no where does it say anything about paying a cancelation fee if I am moving to another are. If it had I wouldn't have singed up because I knew I planned on moving. Is there any way to get a copy of the verbal agreement? And if I never agreed to this moving fee is there anyone I can call about it?

I am getting this error whilst attempting to move NEF (Nikon RAW files) either between folders on the same hard-drive or between hard-drives (which are incorporated into my Lightroom catalogue).
Whenever I receive this error, a strange (locked) file appears in the directory/folder to which I intended to move the file and on examining this file in the terminal I can see that it contains the following error message: "cannot execute binary file...logout". The filename of this strange file is usually very random such as 470F00FF-9FBC-4517-84BF-26E52251B2B9-449-0000020C6A4DD5FD
I do not have any problems with missing sidecars and always select "save metadata to files" before attempting to move the files...can anyone figure this out?

Bad uverse service, cancelled after 11 days and was hit with $112 bill!

As this was a new installation there is a non pro rated one time charge of $49, leaving actual charge of $63. From...http://www.att.com/u-verse/explore/offer-details.jspPromotional pricing applies to service rates only and excludes taxes, equipment fees, and other charges, including a $49 service activation fee, city video cost recovery fees, where applicable, and a Broadcast TV surcharge AND....30-Day Money Back Guarantee: Must cancel all AT&T U-verse services within 30 days from service activation. Adjustment provided for monthly recurring charges only. Customer is responsible for all additional charges, including but not limited to installation, activation, On Demand, Pay per View, international calls, other pay-per-use features, non-returned equipment charges, and any other one-time fees. There is no 70mps service, and higher speed tiers require bonded when available...The data base can be wrong.... But the billing cannot be erased, services installed, canceled within 30 days thus have no $180 early termination fee.

I've been a Uverse customer for 4 years, and a wireless one for longer than that. I moved a few weeks ago and had my uverse set up at the new house. The install technician was great, but the news of what I had was not so great. Long story short, the lines going to my house were not sufficient for reliable Uverse service. I was paying for the max turbo (24mbps) service at the old address, but due to line length and the AT&T engineer not wanting to give me a bonded pair port from the VRAD, I had to downgrade to 12mbps service and only if I wasn't watching more than one HD channel. I gave it a good honest try since I had good service at the old house. I've run multiple speedtest.net bandwidth tests and sometimes I would hit 12, sometimes it would drop to 4 or less. Sometimes web pages wouldn't load on the first try. The TV pixellated often enough that it was annoying to watch. The service was installed on May 15th, and on May 26th I called and cancelled. I just got a bill in Friday for $184, and I was "graciously" given a credit for $72. The billing period listed was for May 15-June 16. So how can 11 days of service that didn't live up to Uverse standards net me a charge of $112? I didn't even have it half a billing cycle, so why was the credit given less than half the bill? I don't feel I should have to pay any of it since I wasn't receiving the advertised services I ordered, and nobody I talked to when cancelling said there would be any charges or a "final bill." According to the AT&T corporate store as well as the address check on the uverse website, I was supposed to be eligible for 70mbps service. That clearly wasn't the reality of what I had available. How can I make them erase this bill?

How do I find out how much my cancellation fee will be?

I am thinking about canceling my one of my services with Verizon. How do I determine the amount of my cancelation fee?

charrr wrote:
Ok. My contract is done on 9/30/11 and I was on a 2 year contract, do you know how much I would be paying?
Thought I was pretty specific, and you haven't disclosed what phone you have, but if you can't do the math, I will give it a try.
Are you sure that this is your contract end date, or just your upgrade date? Verizon allows you to upgrade 20 months into your 24 month contract in exchange for signing a NEW 24 month contract. I will treat this as your contract end date, though.
Smart phone, as I said before, it is $350 less $10 for each month of your 24 month contract that you have completed. If your contract end date is 9/30/11, then you signed on 9/30/09. This means that you have completed 16 months of your 24 month contract. So $350 - $160 = $190.

Cancellation fee when moving out, (after contract ...

Hi, I am moving abroad soon. I would like to know what charges I will have to pay. My 18 month contract with BT infinity will be over before I leave. I understand that I will lose the line rental as I have already paid for a full year. But should I be paying a cancellation fee? I am not cancelling I am moving abroad.

It is in their Terms and Conditions that they will charge a £30 cease charge.
A cease charge of £30.00 (not subject to VAT) is payable if you cease your broadband service and do not request and use a migration access code or another recognised transfer process to move to another service provider.
It does go onto to say:
This charge is not raised if you are moving home and BT is unable to provide the service at the new address. For more information please visit www.bt.com/ceasecharge
And also this part:
When won't the charge be raised?
This charge will not be raised should you :-
Move home and you re-connect to BT Total Broadband via the homemover process.
Move home and we are unable to provide the service at your new UK address.
You are ceasing service due to bereavement or severe illness.

50% Cancellation Fee. NOT HAPPY!!

First of all, let me say, the way that you have sucked people into this soul sucking subscription with no way out to be unconscionable.
I signed up for the cloud after one of your sales people talked me into it when I wanted to purchase a CS6 upgrade. I wasn't told of your annual renewal policy nor that there would be a 50% cancellation fee for what remains on my 'yearly' commitment. Had that been made clear to me, I never would of agreed.
When I called up to cancel - as I can't personally take the expense anymore, I was told that there would be a $170 cancellation fee charged. THAT IS B.S!!
You are praying on people for no reason. I can understand when re-stocking fee's are applied and fee's if you had invested into my 'membership'. BUT YOU DON"T and it's just pure greedy profit, because you can. I AM FURIOUS. People's situation changes and you're being d*bags Adobe!
http://www.law360.com/articles/552868/adobe-charges-bogus-fees-for-cloud-subscriptions-sui t
Not Happy

1-800
*611
#min
myvzw
verizon on every corner
I can really see how it would be easy to know how many mins you are at.. and being someone that goes over mins i could understand why you wouldnt want to check it once a week, and near the end every day.
I can understand why you don't want to pay for the service you used
I can understand why you didnt want to pay $500 for a phone and got the discounted rate
I can't understand what you want verizon to do for you..

A friend wants to switch to verizon from their current carrier. Will verizon pay for the cancellation fee?

What are the pros and cons to switching to verizon from other carriers?
WIll verizon pay pay the cancellation fee?

Pros and cons of switching to Verizon ... would depend on your requirements for service, and your budget and willingness to pay. Research the carriers, their coverage, their services, and their prices. Then decide what works best.
Years ago when researching our very first cell phones, Verizon had the best coverage in our area, and comparable pricing to the other carriers, so we went with Verizon. Over the years I have compared pricing, and for what we have and need, Verizon still comes out even with or better the other carriers available to us, so we stay.
So, your friend would need to decide if the termination fee from his/her current carrier is worth the cost of switching. It's a pretty subjective and personal decision, what works for me or you may not work for your friend.

How much would my cancellation fee be

I am having lots of issues with Verizon and am seriously considering cancelling my service. I just renewed my contract at the beginning of the year I believe so how much would that make my price be??? please help

I think it starts at like $350 and then every month that goes by it decreases by $5 or $10 (pretty sure its $5)so the closer you get to your 2 year mark the cheaper it is. You can google it on the net I am sure you will find it quicker
Here is the fee just looked it up and how it rolls out:
Feature Phone (Starts at $175 and goes down $5 every month)
SmartPhone (Starts at $350 and goes down $10 Every month)
So if its been about 10 months your looking at a $250 cancellation fee at this point for just one phone

Misled by Salesman - FIOS cancellation fee

Sad to see posts like mine all over the internet. Even more sad that I didn't see them before I switched to Verizon. This past April I switched from Comcast to Verizon FIOS. At the time I was apprehensive about signing a 2 year contract, knowing that I likely wouldn't be in the same are for that long. I was assured by both the home salesman and customer service that, if I moved to an area they didn't service, I wouldn't be charged an early cancellation fee. Now I am moving, and the only thing Verizon offers in the area is home phone service. Since I am moving into a parsonage, the phone line is already provided from the church, so I have no need for another home phone line. Talked to Dave in customer service today, and he informed me that I am facing a $125 early cancellation fee, since they do "technically" still offer service in that area, even though I made it clear when I signed up that I had no interest in any services other than internet. So my choices are either to pay a $125 early cancellation fee or $20/month + setup fees for a home phone that I don't need. Terrible customer service Verizon...

Hi Whalefree,
Would you mind sending this post to me in a private message along with your account details so I can investigate this for you?
~Jess

Order with cancellation fee

Hi all,
I would like to cancel an Order and charge the customer with a cancellation fee. I know I have to create an Item with the item category "Dien", but what about the next steps afterwards.
Does anybody knows the steps and can tell me that please.
Thanks a lot.
Marsha

Contacting customer service would be the best solution.
-Dave

£30 cancellation fee for broadband.

I've been with BT for ages, decades actually and as I was moving in to a new house I decided to see if I could get a cheaper service.
Plusnet are £13.99 for line rental and £5.99 for 10 gig of broadband and free evening and weekend calls.
So not only have I been royally shafted all along but now they charge me £30 cancellation fee for my broadband.
If you are a moderator reading this please do not reply by saying it's in the contract, I don't care if it is - it's not how to treat a loyal customer who's spent probably 10's of thousands of pounds with your company over the years.
It is not in the spirit of good customer service to charge people to leave anything. That's known as EXTORTION and holding people to ransom. This is a thinly veiled attempt to get people to say "Oh well, if it's £30 to leave I'll stay."
WRONG ! I'm off to plusnet and I'll be complaining to OFCOM http://consumers.ofcom.org.uk/tell-us/
and your customer services in writing.
I'll also ensure I tell everyone I know on facebook not to sign up with BT.

I'm afraid it's OFCOM who allowed them to introduce the charge in the first place, so you won't get far complaining to them.
"As a condition of our service, you must, when you end your broadband service request and use a migration authorisation code (MAC) or another recognised transfer process to move to another service provider. If in breach of this condition you do not do this you will have to pay a broadband cease charge of £30 by way of compensation to us. You will not have to pay this charge in the event you are moving home and we are unable to provide the service at the new UK address. For more information go to http://www.bt.com/ceasecharge. This charge is compensatory and is not subject to VAT."
I'm guessing you didn't get a MAC, or Plusnet didn't use it properly.

Early cancellation fee

I have a family plan package with 3 phones. We moved to a new neighborhood 9 miles away and now I have very limited service inside my one story home. I spoke with the verizon tech rep and tried of few things, but none worked. Why am paying almost $200/month for little to no service? My work requires me to be on call several days out of the month. I cannot afford to have missed calls. The verizon rep told me that I could pay $250 for a signal booster, but refuse to pay extra for something that should be standard. They offered to discount it a few dollars, but I told them I am not willing to pay anymore for this service. I have been an excellent customer with verizon 15+ years. This is how verizon is taking care of me. I have starting to research other companies and was wondering if verizon charges each phone a cancellation fee or a package cancellation fee?

Each line is charged an ETF since each line has its own contract. If you last purchased a smartphone when signing a new two-year contract, the ETF is $350 minus $10 for each full month of the contract term you've completed (it's $175 minus $5 if you last purchased a basic phone).

Service cancellation fee

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