Orders always show as Partially Shipped

Hi all,
We have noticed that if I partially ship an order through a delivery document and check the order status in Webtools it says Partial. 
However when we ship the rest of the order, it still has the status of partial.
It doesnt change to shipped.
The customer will always have to check the 2 shipping notices and calculate the quantities to decide if the order is fully shipped or not. 
Have I done something wrong or is this the way the system works?
Thanks,
John

It will change to shipped when all the items on the order for that delivery have been shipped. Perhaps the other delivery docs didn't synch?

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