Org detemination when user attached to multiple profiles in IC webclient

Hi,
I am having a problem with org determination in IC webclient when a particular user is attached to multiple profiles.
The scenario is as follows:
1. Log into IC webclient
2. Indentify and confirm an account
3. Select and confirm an IBase
The IBase here is basically used for partner determination.
4. Go to the Service Ticket and enter you details and save it.
The issue is as follows:
When the user who is logged into the IC webclient is attached to a single profile then org determination happens correctly and the partner determination procedure is subsequently triggered to determine all the partners from the IBase.
Now when the user is attached to multiple irg units because of some business reasons then the org determination does not happen because the user is attached to multiple org units in the org structure and hence the subsequent partenr determination is also not invoked.
I am sure of one thing that if the org determination happens correctly then the partner determination will also happen correctly and the all the partners from the IBase will be determined.
My query:
After the user has uniquely selected a profile indicating which org unit he wants to currently work with how do I ensure that the org determination succeeds. In other words how do I ensure that the org determination now occurs based on the profile selected in IC web client.
Thanks and regards
Murli Rao

Hello Vin,
 I have created a new rule. This is a copy of rule 10000194.
The problem I am faced with is that the function module mentioned in the rule is not invoked.
My observations are as follows:
1. In function module CRM_ORGMAN_DETERMINE_ORGOBJS the there is a call which is as follows:
 CALL FUNCTION 'CRM_ORGMAN_FIELD_CATALOG_VALUE'
 EXPORTING
 iv_ref_guid = iv_ref_guid
 iv_ref_kind = iv_ref_kind
 iv_scenario = iv_scenario
 iv_act_object = iv_act_object
 is_reference_partner_wrk = is_reference_partner_wrk
 is_orgman_com = is_orgman_com
 iv_container_mix = iv_container_mix
 iv_bal_log = iv_bal_log
 IMPORTING
 et_act_cont = lt_act_cont
 EXCEPTIONS
 no_values_found = 1
 OTHERS = 2.
 Now the call above is used to get the container values which will be used during rule determination. I have not maintained any container objects in the rule itself. But since the rule is attached to an Organizational data profile the following are a part of the container:
Sales Organisation, Distribution Channel, Division, Sales Office, Sales Group.
Unfortunaely there is no value determination available for these objects. Hence when the above function module return the variable lt_act_cont has 5 rows and the value of sy-subrc = 1 because there was no value determination.
2. The same thing happens for the default rule 10000194. But the lines after the function module will tell as to why for the standard rule the function module is called and not for my rule. The lines are as follows:
 IF ( sy-subrc = 0 ) OR ( lt_act_cont[] IS INITIAL ) OR
 ( iv_act_object = 'AC10000194' ) OR
 ( iv_act_object = 'AC14000178' ).
As you see the rule has been hardcoded and hence everythings seems to work fine.
How can I overcome this issue.
Thanks and regards,
Murli Rao

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Last edited by Raynman (2012-11-21 16:47:30)

Org detemination when user attached to multiple profiles in IC webclient

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