OS gets corrupted after software updates

Hello everyone,
My Macbook Pro has been having difficulties recently (eg. keyboard input changing to random symbols, Trackpad not fully functioning, Internet links not opening). I sent it to the Apple service centre. They informed that there was nothing wrong with my laptop's hardware but, a software update had corrupted my OS. Hence, they reloaded my OS and my mbp worked again. However, yesterday, when I installed the new Mountain Lion update, the same problems have resurfaced. Any idea why that might be happening?

Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, or by a peripheral device.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including Wi-Fi on certain iMacs.  The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

Similar Messages

  • Restart corruption after Software Update

    I was prompted to run a software update for Quicktime and Prokit today (not sure of the versions, but I update frequently so they are the most recent.)
    Leopard (er "Kitty Cat" rather) attempted to restart after the update, but it was stuck on quitting the Finder. I waited several minutes before I just shut it down myself (probably the cause of the problem). When I restart now, it's stuck in a loop using the program "Setup Assistant" (asking my country, apple ID, etc. all of which I inputed about a month ago). When I hit "Done" at the end of the form, it goes back to the beginning. I cannot access the Desktop. I tried loading Software Update again, as well as System Preferences. Nothing loaded. No window, just the App name in the top left toolbar.
    I restarted as a Firewire drive (Holding "T") and mounted it on my other computer. I used Disk Utility which said the drive "appeared to be ok" (I hit Verify, as well as Repair). Then I restarted again and still encountered the same problem with Setup Assistant.
    All my files are still on the computer, so I have a way to back it up. But is there an easy way around this whole startup problem?
    Thanks for any help!!

    This might help:
    http://docs.info.apple.com/article.html?artnum=306998

  • Can't get in after software update

    I did a software update on my Ipad2 & now I have a picture of a cord & ITunes on my screen & I can't do anything.  I tried updating on iTunes but it doesn't work

    My wife's iPad Air has the exact same problem.  She was plugged into iTunes with the USB cable and did the system update to 8.1.3  When the iPad restarted all it displays now is the screen that wants you to connect to iTunes just as Carol describes.  Attempts to connect to iTunes does nothing.

  • FireWire DOWN after Software Update

    Yesterday, I installed the DSTUpdateTi-001, SecUpd2007-002Ti, and JavaForMacOS10.4Release5 through Software Update, and have not been able to boot my external FireWire Drive, or access my digital video camera through its DV port since. I've already done the following:
    -repaired permissions
    -zapped PRAM
    -replaced PRAM battery (it was old) and reset the motherboard
    -reset Open Firmware
    Nothing worked.
    Help?
    533 MHz PowerPC G4 (11.3) Mac OS X (10.4.8)

    Thought you could use this info about getting FireWire to work!
    First, you should always Repair Permissions in Disk Utility before and after any update; I would do that now. If you installed your update with FireWire plugged in, your Mac may not recognize it anymore.
    Try resetting your FireWire ports by disconnecting all FW devices, shut down your Mac and unplug it from AC power (wall socket) for 30 minutes. plug it back in and try FW.
    If that did'nt work, download the combo update from this site (yours may be corrupt), not Software Update, disconnect all firewire + USB devices except keyboard + mouse, Repair Permissions, re-install update, Repair Permissions again + try. Yours is the 10.4.8 Combo update. Others reading, download the Combo that applies to your system.
    If that still did'nt get it Zap the PRAM. While restarting Mac hold down the following key combo Command-Option-P-R. Keep holding those keys down till you hear the second start-up chime, then release.
    For those of you with Macs that are not PowerBooks or iBooks, a bad internal battery can cause FireWire to not be recognized, so make sure it's good! Also, here is Apple doc.#88338 on getting FireWire to work.
    Cheers!
    DALE

  • Shut down after software update - OSX Lion

    Hi all, is there any option in finder to run the software update with automatic shutting down the machine when the update is finished? any special trick?

    Thought you could use this info about getting FireWire to work!
    First, you should always Repair Permissions in Disk Utility before and after any update; I would do that now. If you installed your update with FireWire plugged in, your Mac may not recognize it anymore.
    Try resetting your FireWire ports by disconnecting all FW devices, shut down your Mac and unplug it from AC power (wall socket) for 30 minutes. plug it back in and try FW.
    If that did'nt work, download the combo update from this site (yours may be corrupt), not Software Update, disconnect all firewire + USB devices except keyboard + mouse, Repair Permissions, re-install update, Repair Permissions again + try. Yours is the 10.4.8 Combo update. Others reading, download the Combo that applies to your system.
    If that still did'nt get it Zap the PRAM. While restarting Mac hold down the following key combo Command-Option-P-R. Keep holding those keys down till you hear the second start-up chime, then release.
    For those of you with Macs that are not PowerBooks or iBooks, a bad internal battery can cause FireWire to not be recognized, so make sure it's good! Also, here is Apple doc.#88338 on getting FireWire to work.
    Cheers!
    DALE

  • I am trying to update to iTunes 10.5 and am getting a Apple Software update error. "There is a problem with this Windows Installer Package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. ??

    I am trying to update to iTunes 10.5 and am getting a Apple Software update error. "There is a problem with this Windows Installer Package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. ?? I can't uninstall the Apple Software Update from my Control Panel. It states "Fatal error during installation" Please HELP!!!

    I am experiencing the exact same issue during the installtion process for iTunes 10.5.
    I uninstalled all Apple components but when I attempted to uninstall the Apple Software Update I received the same message: "Fatal error during installtion." I was able to repair the Apple Software Update but still could not install iTunes 10.5 afterwards.
    I have tried everything that I could find on these discussions pages as well as other suggestions on third party sites. I continue to receive the error message: "There is a problem with this Windows Installer Package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.
    I was able to uninstall and reinstall QuickTime 7.7.1. During the reinstalltion process I received the same message (There is a problem with this Windows Installer Package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.) But after clicking "OK" the installtion process was succesful. PLEASE HELP!

  • New iPad with retina display with 30 pin connector mirroring to TV with dvi adapter problems after software update

    Hi. Good day to everyone my New iPad with retina display 30 pin connector will not mirror to TV even with divi adapter after software update. Adapter works fine. Or is it a software glitch with IOS 7.04? I've tried resetting and reconnecting nothing seems to work.

    That's one of the weird things.. it recognizes it maybe 10% of the time. And usually, only after I do the two-button reset. Problem is.. since it won't charge above 2%, anytime I try to do a restore or anything like that using iTunes, my device shuts off and I lose whatever progress I'd made.
    So, an update... after reading through a bunch of similar complaints (there are literally 1000's of them so there's NO WAY this isn't somehow ios7 related, thanks a lot APPLE ) I decided to try a restore in recovery mode. After 3 hours and several disconnections... I ended up having to just set it up as a new iPad, as the restore did nothing. Weirdly though... as I was doing the restore in recovery mode.. I noticed I'd gotten up to a 10% charge.. higher than it's been since September, so after setting it up as a new device, I turned it off and plugged it in using the wall charger. 2 hours later and I was up to 38%. Still not great, as my iPad, before ios7 could've fully charged twice in the amount of time it took for me to now get 28% more of a charge. And that's with a fully cleaned out device.. so that really ***** and I'm now more confused than ever.
    But I'm gonna leave it overnight charging and see what I come up with tomorrow. Sadly, when I paid $600 for it in February, I never expected to have to play "wait and see" with it...

  • IPhone went bad after software update - iPhone 5 is now stuck on Itunes connect and has vertical lines

    iPhone went bad after software update - iPhone 5 is now stuck on Itunes connect and has vertical lines.
    I found a video on youtube with similar issues - http://youtu.be/Xuuqxx18-bA
    EVERYTHING HAS BEEN TRIED: Restore, Reboot, Recycle, Replacing Cables, etc....
    I don't have Apple Care, what to do? Spend more money and buy a new phone?

    Here is another person who has a problem with the iPhone 5 screen https://www.youtube.com/watch?v=sc1ZPWSA8dc and they have just received them NEW!!!!!
    I myself, two days ago purchased a  2nd hand iPhone 5 that was advertised as having a line of squares at the bottom of the screen. I Googled it and found people saying it was a screen issue and to replace the screen, so I did this and it is still happening with a new screen.
    I am starting to dislike Apple intensely after reading forum posts and watching videos where people are asking for help and telling us about issues that they are having with their phones.
    Why is Apple getting it so wrong with their updates and manufacturing that they are completely destroying iPhones that cost a lot of money and then expecting the owner to purchase another phone unless they are still in warranty.
    Apple you should be going out of your way to put things right for people but instead there is a wall of silence over so many of the issues destroying peoples phones.
    SHAME ON YOU!

  • Problem in curve 9320 after software update

    Hi, i had updated my curve 9320 with new software as recommended by blackberry desktop software. After the update i am facing many issues after software update:
    1. whenever I am trying to make a call or opening any message my phone power suddenly goes OFF and not starting till I pullback the battery and re-inserted.
    2. Some time automatically its battery got heated up and there is discharge of battery, but when i pull back and re-inserted battery it becomes normal.
    3. Email setup is not working, I am not able to add any email account. whenever I am clicking on email setup there is no reaction.
    please suggest what to do. I tried to go back to download old software but I am not able to get it anywhere online.
    regards
    iftekhar

    Hey iftekhar,
    Welcome to the BlackBerry® Support Community Forums.
    I would suggest backing up doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.
    If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
    How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
    http://btsc.webapps.blackberry.com/btsc/KB10339.
    If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.
    Thank you.
    -HB
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

  • Ever since I received my Macbook Pro in July 2011 I've had issues with my wireless connection at home.  After software updates, Apple support suggested I reboot my router which works.  But now I have to do it every other day.  ????

    Ever since I received my Macbook Pro in July 2011 I've had issues with my wireless connection at home.  After software updates, Apple support suggested I reboot my router which works.  But now I have to do it every other day.  ????  AT&T my DSL carrier suggests I get a new router.  Apparently the one I have is really old and doesn't support my Macbook Pro.  Does this sound right?

    If your using WEP encryption yes, Apple has discontinued that becaues it's worthless. WEP (and WPA) is cracked so encryption makes no sense.
    Get a new Wireless N router, set it up with WPA2 (AES) Personal and two different 20+ randon letter/numbersymbol character passwords
    One for Admin access only of the router, keep this on paper off all comptuers in a safe someplace.
    One for entering into devices, computers etc for Internet Access Only.
    You need the long and random password to defeat brute force attacks by GPU software that the hackers have now.
    Also if you give out the password to another, they can't hack the network with the guest access password.
    Computers remember the internet password, so anyone with access to your machines or network will have the password.
    Since you have another Admin only password, they can't hack in. got it?
    You don't need "Invisible" or "MAC Address filtering" that's a waste of time as hackers can sniff a network and causes issues getting on the network.
    Good luck.

  • A big deal of data lost after software update

    Hello,
    Hopefully someone will look into this problem. I have seen also here other reports of losing data after software update.
    I have a Nokia N73 Music Edition. Before I updated the firmware, I used Nokia PC Suite to backup all data in the phone memory as well as the phone settings. After a successful update, I tried to restore the backup. No error occured during the restoration. However, I found out many things hadn't been brought back to my phone, such as messages, notes, as well as landmarks that I saved in Nokia Maps.
    I want to know what is going on and if there is any hope to get back those lost pieces. Thank you!
    Best regards,
    Wei

    Sorry if your husband didn't backup your phone either to iTunes or icloud prior to updating your phone, then those data is gone.

  • USB Audio stopped working on 27" ACD after software update 1.0

    Hi all,
    My 27" ACD worked flawlessly until I installed 27-inch LED Cinema Display Software Update 1.0 earlier tonight. I have a unibody MacBook Pro that doesn't output audio from the mini displayport, when I got the ACD Friday, USB audio output worked fine. I also have a 24" ACD and audio worked fine on that as well. But after software update 1.0, I can no longer get audio output of the 27" ACD to work via USB, I even rebooted my Mac and it still doesn't work. After trying it a few times in Sound.prefPane, I now can't even select the "Display Audio - USB" option (when I click on it it reverts to the other option right away).
    From /var/log/system.log, I believe this is the error related error message:
    System Preferences[332]: Error ^P trying to set sOut device to 264
    Message was edited by: ayn

    I have this problem too. I have the 27-inch LED cinema display connected to my Mac Pro 1,1 via the Radeon 5770. I also suspected it had something to do with the machine going to sleep, but the audio doesn't disappear every time it goes to sleep. Unplugging the monitor fixes the problem.
    I also noticed that when the sound has went away, if I try to change the volume there will be a long delay before seeing the volume-change graphic. Also, toggling the sound device in System Preferences while the problem is in effect is unresponsive, sometimes giving the beach ball. Finally, this message is seen in console logs when the sound has went away:
    10/19/10 6:01:22 PM kernel USBF: 75053.200 AppleUSBEHCI[0xf3d0800]::Found a transaction which hasn't moved in 5 seconds on bus 0xfd, timing out! (Addr: 5, EP: 0)
    I can make this message appear on demand by attempting to change the volume.
    If (when) this happens again, I'm calling support.

  • Iphone could not activate after software update

    iphone could not activate after software update (iSO5). it reads, on itunes, "there is no sim card on the iphone", even though there is one in the phone. i tried taking the sim out and re-inserting it, but the same problem still repeats. Anyone to help?

    Is there a sim in the iPhone?
    Has the iPhone been jailbroken or modified to work with other
    than the original wireless provider?
    If you can get that far, what does it say when you look at
    Settings=>General=>About=>Carrier?

  • Problem restarting after software update

    Computer is fine, drive 40% full, no speed problems...
    But it just won't restart after software update runs, nor will it restart or shut down from finder.
    Problem solving so far: Safe boot, reset pram, ran disk utility, ran disk repair using install disk, ran fsck -y, ran disk warrior.
    Is annoying. ANy ideas anyone? If not, what is the procedure for updating using sudate and terminal, as when I use software update, a force shut down will not install.
    ANy ideas folks?

    Some general advice on updating:
    It is worth noting that it is an extreme rarity for updates to cause upsets to your system, as they have all been extensively beta-tested, but they may well reveal pre-existing ones, particularly those of which you may have been unaware. If you are actually aware of any glitches, make sure they are fixed before proceeding further.
    So before you do anything else:
    If you can, make a full backup first to an external hard disk. Ideally you should always have a bootable clone of your system that enables you to revert to the previous pre-update state.
    Turn off sleep mode for both screen and hard disk.
    Disconnect all peripherals except your keyboard and mouse.
    1. Repair Permissions (in Disk Utility)
    2. Verify the state of your hard disk using Disk Utility. If any faults are reported, restart from your install disk (holding down the C key), go to Disk Utility, and repair your startup disk. Restart again to get back to your startup disk.
    At least you can now be reasonably certain that your system does not contain any obvious faults that might cause an update/upgrade to fail.
    3. Download the correct version of the COMBO update from the Apple download site.
    The Combo updater of Leopard 10.5.8 can be found here:
    http://support.apple.com/downloads/MacOS_X_10_5_8_ComboUpdate
    If you prefer to download updates via Software Update in the Apple menu (which would ensure that the correct version for your Mac was being downloaded), it is not recommended to allow SU to install major (or even minor) updates automatically. Set Software Update to just download the updater without immediately installing it. There is always the possibility that the combined download and install (which can be a lengthy process) might be interrupted by a power outage or your cat walking across the keyboard, and an interrupted install will almost certainly cause havoc. Once it is downloaded, you can install at a time that suits you. You should make a backup copy of the updater on a CD in case you ever need a reinstall.
    Full details about the 10.5.8 update here: http://support.apple.com/kb/HT3606
    More information on using Software Updater here:
    http://support.apple.com/kb/TA24901?viewlocale=en_US
    Using the Combo updater ensures that all system files changed since the original 10.5.0 are included, and any that may have been missed out or subsequently damaged will be repaired. The Delta updater, although a temptingly smaller download, only takes you from the previous version to the new one, i.e. for example from 10.5.7 to 10.5.8. Software Update will generally download the Delta updater only. The preferable Combo updater needs to be downloaded from Apple's download site.
    Now proceed as follows:
    4. Close all applications and turn off energy saving and screensaver.
    5. Unplug all peripherals except your keyboard and mouse.
    6. Install the update/upgrade. Do not under any circumstances interrupt this procedure. Do not do anything else on your computer while it is installing. Be patient.
    7. When it ask for a restart to complete the installation, click restart. This can take longer than normal, there are probably thousands of files to overwrite and place in the correct location. Do nothing while this is going on.
    8. Once your Mac is awake, repair permissions again, and you should be good to go!
    If your Mac seems slightly sluggish or ‘different’, perform a second restart. It can’t hurt and is sometimes efficacious!
    9. Open a few of your most used applications and check that all is OK. In this connection please remember that not all manufacturers of third party applications and plug-ins, add-ons, haxies etc, will have had time to do any necessary rewrites to their software to make them compliant with the latest version of your operating system. Give them a weeks or two while you regularly check their websites for updates. This applies particularly to plug-ins for Safari 4.
    N.B. Do not attempt to install two different updates at the same time as each may have different routines and requirements. Follow the above recommendations for each update in turn.
    Lastly, Apple's own article on the subject of Software Update may also be useful reading:
    http://docs.info.apple.com/article.html?artnum=106695
    If you are updating Safari (or just have):
    Input Managers from third parties can do as much harm as good. They use a security loophole to reach right into your applications' code and change that code as the application starts up. If you have installed an OS update and Safari is crashing, the very first thing to do is clear out your InputManagers folders (both in your own Library and in the top-level /Library), log out and log back in, and try again.
    So, disable all third party add-ons before updating Safari, as they may not have been updated yet for the new version. Add them back one by one. If something goes awry, remove it again and check on the software manufacturer's website for news of an update to match your version of Safari.
    Most errors reported here after an update are due to an unrepaired or undetected inherent fault in the system, and/or a third party add-on.
    Additional tips on software installation here:
    http://docs.info.apple.com/article.html?artnum=106692
    To reiterate, Input Managers reach right into an application and alter its code. This puts the behavior of the affected application outside the control and responsibility of its developers: a recipe for problems. That's not to say that issues absolutely will ensue as a result of Input Managers, but you, as a user, must decide. If the functionality of a specific Input Manager or set thereof is really important to you, you may well choose to assume the associated risk.
    Again, the advice is to remove all Input Managers from the following directories:
    • /Library/InputManagers
    • ~/Library/InputManagers
    especially prior to system updates (they can always be added back one-by-one later).

  • N97, issues still unresolved after software update

    I was happy to see the latest software update from Nokia for N97 hoping it would have solved the issues but I was very disappointed experiencing the same problems that I was getting before and worst part was new problems have also
    been experienced.
    Old problem which is still not solved
    It is still impossible to get the phone working if it switches off by battery getting fully drained. The battery doesn't start
    charging even if you put the phone in charging for 24 hours. The charging light blinks but the phone doesnt charge.
    New problem after software update
    Even if the phone is put on charge for 24 hours, it doesnt get fully charged. Infact the battery indicator doesn't climb up after 2 points and after using the phone for a small time, it says battery discharged and phone switches off.
    I have always been stuck to Nokia phones since I've started using handphones but am having the worst experience with
    this N97. God knows when the Nokia people will wake up and provide a final solution to this.

    Try pulling the battery and leaving it out for 5 minutes.  Put back together and commence a recharge.  Se if that helps.
    Nokia N8 on O2-UK
    Firmware 022.014

Maybe you are looking for

  • Can I use a 1 TB EHD which has an iPhoto library on it for Time Machine backup?

    Or do I need a separate EHD for that? I'm trying to make an ancient 2008 MBP (running OS X 10.6.8, 2.5 GHz Intel Core 2 Duo, 2 GB 667 MHZ DDR2 SDRAM) last me for another 6-9 mos. With my hard drive about full I ordered an EHD and copied my iPhoto lib

  • Could not see Process List in the MMC

    Hi Experts, I have freshley installed ECC 6.0 in 3 servers, when I restart or log off windows and login windows again and try to open MMC I dont see SID in the MMC, with SAPSTARTSRV.EXE I'm able to get the SID when I click the tree i could only see t

  • Create shortcuts for a bluetooth keyboard. iOS.

    Hi guys. I have a custom bluetooth keyboard. What i need is to process specific function keys of the keyboard. I googled, but i have failed to find any solution. I can not find any info about how to process a keyboard's event. I can see only methods

  • Image in column header of user matrix

    Hi, does anybody know how i can show an image in the column header of a matrix. I'm using a user matrix. thanks for help. Markus

  • Reverse/cancel service entry sheet

    Hi Friends How to cancel reverse/cancel service entry sheet pl guide regds Anil